Making a complaint or appeal about your

Freedom of Information response

We accept that sometimes you may not agree with the decision we've made about your Freedom of Information request. If this is the case there is an internal complaints procedure that should be followed.

Stage one - Internal review.

You should make your complaint in writing to:

Disclosure Unit

Information Bureau
Merseyside Police

PO BOX 59

LIVERPOOL

L69 1JD

It should detail:

What the original request was

The nature of the complaint

Why you feel you should have received more information

Your complaint will be fully investigated and will be dealt with by a staff member who was not involved in the original decision. We will write to you to advise the outcome of your complaint.

Stage two - Complaint to Information Commissioner

If you are dissatisfied with the results of your complaint you have the right to appeal to the Information Commissioner. He can be contacted at:

The Office of the Information Commissioner
Wycliffe House
Water Lane
WILMSLOW
SK9 5AF

More information is available from the Information Commissioner's website. You may also make a complaint direct to the Information Commission as per the second link.

http://www.ico.gov.uk, especially at:

http://www.ico.gov.uk/upload/documents/library/freedom_of_information/practical_application/ico_foi_eir_how_to_comp_final.pdf