This is an HTML version of an attachment to the Freedom of Information request 'Luton Borough Council (07B13378)'.
AGENDA ITEM 
 
 
 
 


COMMITTEE: ADMINISTRATION 
COMMITTEE 
 
 
DATE: 11th FEBRUARY 2009   

 
 
SUBJECT: 

LOCAL GOVERNMENT OMBUDSMAN 
RECOMMENDATION 

 
REPORT BY:  HEAD OF STREET SERVICES 

 
 
 
 
CONTACT OFFICER: CELIA ROBB 
 
IMPLICATIONS: 
 
LEGAL    

   COMMUNITY 
SAFETY 
 
 
EQUALITIES    ENVIRONMENT 

  
 
FINANCIAL  

 
 
 CONSULTATIONS 
  
 
STAFFING  

 
 
 
OTHER 
 
 
 
 
 
WARDS AFFECTED: NONE 
 
 
 
PURPOSE 
 
1. 
To inform the Administration Committee of the Local Government 
Ombudsman’s (“LGO”) finding of maladministration by Luton Borough 
Council and his recommendation that the Council pay the complainants 
£30,320 in compensation. A copy of the LGO’s report is appended to 
this report. 
 
RECOMMENDATION(S) 
 
2. That 
Administration 
Committee 
consider the LGO’s report and 
decide whether the Council should follow the recommendation to 
pay the complainants the sum of £30,320 or whether an alternative 
course of action should be pursued. 

 
BACKGROUND 
 
3. 
The LGO has investigated a complaint that the Council wrongly gave 
consent for a vehicle crossover to the complainants’ property. When 
Officers realised that there had been a mistake, the permission was 
 
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withdrawn.  The complaint was that, as a result of the erroneous 
permission, the complainants incurred significant costs in altering and 
landscaping their garden to accommodate a vehicle parking and 
turning area.   
 
4. 
In correspondence with the LGO, Officers accepted that the Council 
had made an error in granting permission for the vehicle crossover and 
that this constituted maladministration. However Officers did not agree 
that the amount of compensation sought by the complainants was 
reasonable.  This was because Officers believed that the complainants 
had been informed of the error at an early stage and nevertheless 
continued to work on the property.  Furthermore, the Officers 
considered that some of the compensation sought went further than 
that incurred by consequence of the wrongly granted permission.  
 
REPORT
 
5. 
The LGO reported his findings on 15th December 2008.  He concluded 
that the Council’s error constituted maladministration causing injustice.  
The LGO recommended that the Council pay the complainants a 
contribution towards the costs of borrowing money to finance the 
project, the costs of modifying the project, their legal fees in pursuing 
the complaint, two thirds of the costs of landscaping and the sum of 
£1,000 for raised expectations and distress. 
 
6. 
The Council is required to advise the LGO, within 3 months of receiving 
the report, of the action it has taken or proposes to take in response to 
it. 
 
PROPOSAL/OPTION 
 
7. 
That Administration Committee consider the LGO’s report and decide 
whether the Council should follow the recommendation to pay the 
complainants the sum of £30,320 or whether an alternative course of 
action should be pursued.  
 
FINANCIAL IMPLICATIONS 
 
8. 
The LGO recommendation is that the Council pay the complainants 
£30,320.  This report was agreed by the Head of Finance on 29th 
January 2009. 
 
LEGAL IMPLICATIONS 
 
9. 
There are the following legal implications to this report and this has 
been agreed by Mary Cormack in Legal Services on 4th February 2009.   
 
10. 
It is for Administration Committee to decide whether the Council should 
pay the complainants £30,320 as recommended by the LGO. If the 
Administration Committee decides that the Council should not pay the 
 
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recommended compensation then the LGO can produce a further 
report with recommendations that would need to be considered by Full 
Council.  
 
11. 
The Solicitor attending the meeting will be available to advise the 
Committee in private on the Council’s legal position. The Committee 
will need to resolve to exclude the public for this to be done. 
 
HR IMPLICATIONS 
 
12. 
There are no HR implications as agreed with Head of Human 
Resources on 4th February 2009.  
 
APPENDIX 
 
Appendix A:  Report by the Local Government Ombudsman against Luton 
Borough Council, 15th December 2008. 
 
LIST OF BACKGROUND PAPERS 
LOCAL GOVERNMENT ACT 1972, SECTION 100D 
 
There are no background papers to this report. 
 
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