Thank you for your email to the Charity Commission.

We aim to give you a full and clear response within fifteen working days from receipt of your email.  We will ensure that our response is both accurate and appropriate. 

This is the same service standard we apply to letters and faxes but Charity Commission Direct will usually respond to general email enquiries within five working days where there is no need for referral to one of our specialist operational teams.

If we cannot give you a full response within fifteen days, we will contact you and let you know the reasons why this is not possible and indicate when we expect to be in a position to give you a full response.  We will also let you have the name and contact number of the person dealing with your query.

 
You can find the Commission’s contact details on our website at http://www.charitycommission.gov.uk/tcc/cctouch.asp