2009/10 Service Charges: Rubbish Bins

Dear Sir/Madam

FREEDOM OF INFORMATION ACT 2000

Thank you for your email.

Your request is being considered and if the information is held you will
receive the information requested within the statutory timescale of 20
working days as defined by the Freedom of Information Act 2000, subject to
the information not being exempt.

If the time taken to meet your request is likely to exceed 18 hours, we
will contact you and ask you amend your request to bring it below this
time limit. We will assist you with suggestions of how this might be
achieved.

I may also contact you if the request needs to be clarified; this is to
ensure that we provide you with the information you require.

Please note that some information you have requested may not be provided
to you; this will only be information that can be withheld by law. In
most cases the reasons will be explained to you along with your copy of
any information that can be released to you.

Yours faithfully,

Jane Jones

Information Governance Administrative Officer

Legal Services

6th Floor

Mulberry Place

London E14 2BG

0207 364 4736

[1][email address]

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References

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1. mailto:[email address]
file:///tmp/BLOCKED::mailto:[email address]
2. http://www.towerhamlets.gov.uk/
3. mailto:[Tower Hamlets Homes Limited request email]

Dear Mr McDonald,

Further to your request on the bulk refuse clearance, I am happy to
explain the charges concerning the bulk refuse service.

What is Bulk Refuse Clearance and why do I have to pay for this
service? This is the first year that THH has started to collect the
cost of providing this service. In the past these costs have not
been recharged to leaseholders. This service consists of the
identification, removal and safe disposal of items of bulky waste
that have been dumped and left on the estate grounds. This is
different from the Councils free service to remove unwanted items
of furniture from a resident’s property by appointment which is
covered under the Council Tax. The items that are cleared under the
Bulk Refuse Clearance of which leaseholders are recharged for are
as follows · dumped general domestic refuse e.g. plastic rubbish
sacks, boxes and carriers

· white goods and other metal items

· furniture

· DIY waste (e.g. doors, banisters, sinks, baths, w.c.'s and
similar)

· garden waste (e.g. tree boughs, large quantities of hedge
clippings, bagged garden detritus or similar)

· all other abandoned items (e.g. wood, and car parts)

The recharge to leaseholders has been flat rated across all estate
properties regardless of GRV.

Tim Rodgers

Dear Mr McDonald,

In reviewing the material for the investigator to review the
complaint I identified that the following should have been provided
but wasn't. This is attached.

This explains how the annual charge of £18.04 per leaseholder was
derived.

Can you confirm if you still wish to proceed with your internal
review.

Thanks, Tim Rodgers Information Governance Manager

Bulky Waste 360,157.00 ** note SLA shows it as 386,100 but actual
cost was 360157 Cost per Unit 18.04

Dear Dr McDonald,

Further to your request for an internal review, I asked David Galpin to
investigate your complaint. Firstly can I apologise for not providing a
response within the 20 working days.

Your request was for comprehensive breakdown of actual costs incurred for
the provision of the refuse containers

I attach information that I believe meets this request. To this extent
your complaint is upheld.

I apologise for any earlier confusion and the provision of bulky waste
information which was not the totality of the information held.

If you are not satisfied with the Council's response to your complaint you
have a right of appeal to the independent Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 01625 545 700

[1]www.informationcommissioner.gov.uk

Further information about the operation of the act is available from the
council's website [2]www.towerhamlets.gov.uk and the information leaflet
in public reception areas in Council buildings.

Sent on behalf of

Isabella Freeman

Assistant Chief Executive (Legal Services)

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Please consider your environmental responsibility: Before printing this
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copy.

References

Visible links
1. http://www.informationcommissioner.gov.uk/
2. http://www.towerhamlets.gov.uk/
3. http://www.towerhamlets.gov.uk/
4. http://www.census.gov.uk/
5. mailto:[Tower Hamlets Homes Limited request email]