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Post Office & UKBA
ID Cards for Foreign
Nationals
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Post Office® Commercial In Confidence
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Introduction
• This Presentation outlines possible ways in which the Post Office, with its large
Branch Network and new Application, Enrolment and Identity portfolio can provide
services to assist UKBA
• Post Office has vast experience with various Customers and Clients:
– Checking documents for completeness and conformance
– Handling payment
– Additional Data Capture
– Postal Address File validation
• With the new Application, Enrolment and Identity service having capability to:
– Capture and check photographs to ICAO standards
– Capture up to ten fingerprints
– Capture Customer signature electronical y
– Scan documents
• This is al done in a secure manner and the fol owing slides describe these
capabilities and how they may be of use to UKBA.
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Post Office® Commercial In Confidence
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Potential benefits
• Using the Post Office solution offers UKBA opportunities to:
– Biometrical y enrol every applicant before case work is assessed to make the
normal Customer journey straightforward and inhibit multiple application attempts
– To have ICAO compliant photographs on the first contact with the Customer
– To have additional capacity for enrolments
– To have more locations close to the Customer
– To capture the correct payment up front
– Overal as faster, more efficient process, with UKBA staff able to concentrate on
core tasks
– A flexible channel for other enrolment activities
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Post Office® Commercial In Confidence
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What is AEI?
• AEI is the Application Enrolment and Identity portfolio that Post Office are rol ing out
in 2009. It offers the ability to capture ICAO photographs, fingerprints, electronic
images of Customer signatures, document scanning and document reading
• The AEI Customer side is envisaged to be an arch, side on to a standard serving
position in a Branch. The Customer stands under the arch and can be served in the
normal fashion, undertaking normal Post Office transactions as wel as using
biometrics
• As part of the arch, the lighting is control ed – critical for ICAO photographs – with a
compliant backdrop and moveable screening for both light and privacy control
• There is likely to be one kiosk per enabled Branch, though busier Branches may
have additional units
• Different variants of equipment will be deployed for example catering for DDA issues
where possible and optimising space for smaller Branches.
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Post Office® Commercial In Confidence
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Data captured and transferred
• The fol owing data elements wil be captured electronical y and securely
sent to UKBA overnight:
– Name
– Date of birth
– ICAO photograph
– Up to ten fingerprints
– Signature
– Method of payment
– Value of payment
Note: As of 2010, data transfer wil move to near ‘real-time’ instead of batch
overnight.
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Post Office® Commercial In Confidence
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Handling payment
• The Post Office accepts varying forms of payment for goods and services
that it offers itself and on behalf of Clients.
• For UKBA this could include payment by cash, debit card and cheque
(made payable to Post Office Ltd.), typical y with ‘bounced’ cheques being
returned within a week to Clients for remedial action
• This means UKBA would not need to handle, keep, replenish and remove
cash at their sites, set up and maintain debit card acceptance or cheque
clearing systems and would ensure the correct amount was tendered.
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Post Office® Commercial In Confidence
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Capture and validate photographs
to ICAO standards
• As part of the AEI deployment, Post Office wil be able to capture digital
photographs of Customers which can be checked by the system for ICAO
compliance, with privacy screening for Customers with specific requirements
• The system can al ow up to three attempts, before offering to accept and
forward the last photograph if the Customer agrees, on the basis that not al
people are ICAO conformant.
• It is expected that UKBA would treat such non-compliant photographs
sympathetical y as the Customer and Clerk have made reasonable
endeavours to capture the image
• This means that UKBA can receive digital photographs, that are either ICAO
compliant, or as close to ICAO as is reasonable for that Customer. It also
means the Customer is assured that their photograph is acceptable and that
they wil not be cal ed back later for a failed photograph.
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Post Office® Commercial In Confidence
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Capture up to ten fingerprints
• As part of the AEI deployment, Post Office wil be able to capture up to 10
‘slap’ fingerprints, at XXXX typical y in a XXXX or XXXXXXXX grouping,
with processes to handle and identify missing digits
• The image quality can be checked against NIST criteria to ensure quality
levels are attained, as set by the Client
• This means that UKBA can receive Customer fingerprints to the quality
threshold that they require.
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Post Office® Commercial In Confidence
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Capture Customer signature
• As part of the AEI deployment, Post Office wil be able to capture the
Customer signature electronical y using a digital pad
• The Clerk can preview the image to confirm legibility and this process
ensures that, unlike wet signatures, the entire signature is ‘within the box’
• This means that UKBA can receive a complete image of the Customers
signature without the need to scan and handle paper forms, and without the
rejection risk that the signature is outside of the al owed area.
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Summary
• Using the Post Office AEI solution, UKBA are able to:
– Receive biometric and biographic data to the quality they require
– Offer their customers a wider and more flexible enrolment environment
– Eliminate the need to paper processing
– Accept al forms of payment for the transaction
– Ensure UKBA staff are free to focus on core activities away from enrolment.
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