This is an HTML version of an attachment to the Freedom of Information request 'Cost of investigating a complaint'.

5 October 2009

Mr T Nunn

Via email ([FOI #17942 email])

Our ref: CS/09/096/HJP

(Please quote our reference when contacting us)

If telephoning contact Hilary Pook on 020 7217 4734

or if using email send to: [email address]

Dear Mr Nunn

Request for information

The answers to the questions you pose in your email of 11 September, are:

  1. The Commission does not do this, so there is no date.

  2. Never (see above).

  3. Never (see above).

That concludes my response. If you feel I have not dealt properly with your request, you have the right to appeal and, should you wish to do so, I can supply a copy our internal complaints procedure. If you do request an internal review - can you please indicate why you are unhappy with my response. You also have the right to apply to the Information Commissioner to determine whether your request has been properly dealt with. You should note however that the Commissioner will not consider any complaint where you have not first exhausted our internal complaints process or where there has been undue delay in contacting him. You will be able to obtain further details of the Information Commissioner's role from the website on www.ico.gov.uk.

Yours sincerely

Hilary Pook

Hilary Pook (Ms)

Communications and Records Manager

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10th Floor

T: 020 7217 4620

Tony Redmond

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F: 020 7217 4621

Chairman

Millbank

DX: DX 149243 Victoria 13

Nigel Karney

London

W: www.lgo.org.uk

Secretary

SW1P 4QP

Advice Team: 0300 061 0614

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