Contract Reference Number: 4600001859 
 
 
Date:    29 August  2007 
 
 
 
 
 
 
 
 
CONTRACT FOR THE SUPPLY OF LONDON WIDE 
REMOVAL SERVICES (LWRS) 
 
between 
 
TRANSPORT FOR LONDON (TfL) 
 
and 
 
ONTIME AUTOMOTIVE LTD 
 

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Contents 
 
1. 
DEFINITIONS 
AND 
INTERPRETATION 
    4 
2. 
COMMENCEMENT 
AND 
DURATION     13 
3.  THE SERVICES 
 
 
 
 
 
 
 
13 
4.  CHARGES 
 
 
 
 
 
 
 
 
14 
5.  PAYMENT PROCEDURES AND 
APPROVALS 
   15 
6. 
WARRANTIES 
AND 
OBLIGATIONS 
     16 
7. 
OPERATIONAL 
MANAGEMENT 
     17 
8. 
SERVICE 
PROVIDER’S 
PERSONNEL 
    17 
9.  SUB-CONTRACTING AND CHANGE OF OWNERSHIP   
 
18 
10. 
CONFLICT 
OF 
INTEREST 
      19 
11. 
ACCESS 
TO 
PREMISES 
      19 
12. COMPLIANCE WITH POLICIES 
AND 
LAW 
    20 
13. CORRUPT GIFTS AND PAYMENT OF COMMISSION 
 
 
22 
14. EQUIPMENT 
 
 
 
 
 
 
 
 
22 
15. 
QUALITY 
AND 
BEST 
VALUE 
      23 
16. 
RECORDS, 
AUDIT 
AND 
INSPECTION 
    23 
17. SET-OFF  
 
 
 
 
 
 
 
 
23 
18. INDEMNITY 
 
 
 
 
 
 
 
 
23 
19. INSURANCE 
 
 
 
 
 
 
 
 
24 
20. 
THE 
AUTHORITY’S 
DATA 
      24 
21. INTELLECTUAL  PROPERTY  RIGHTS AND LONDON 2012 
 
25 
22. 
PROTECTION 
OF 
PERSONAL 
DATA     25 
23. 
CONFIDENTIALITY 
AND 
ANNOUNCEMENTS 
   26 
24. 
FREEDOM 
OF 
INFORMATION      26 
25. 
DISPUTE 
RESOLUTION 
      27 
26. BREACH AND TERMINATION OF CONTRACT 
 
 
 
28 
27. CONSEQUENCES OF TERMINATION OR EXPIRY 
 
 
30 
28. SURVIVAL 
 
 
 
 
 
 
 
 
31 
29. 
RIGHTS 
OF 
THIRD 
PARTIES 
      31 
30. 
CONTRACT 
VARIATION 
      31 
31. NOVATION 
 
 
 
 
 
 
 
 
31 
32. 
NON-WAIVER 
OF 
RIGHTS 
      32 
33. 
ILLEGALITY 
AND 
SEVERABILITY 
     32 
34. NOTICES 
 
 
 
 
 
 
 
 
32 
35. 
ENTIRE 
AGREEMENT 
       32 
36. 
RELATIONSHIP 
OF 
THE 
PARTIES 
     33 
37. 
FURTHER 
ASSURANCE 
      33 
38. 
GOVERNING 
LAW 
       33 
 
SCHEDULE 1 – KEY CONTRACT INFORMATION 
 
 
 
35 
SCHEDULE 2 – SPECIAL CONDITIONS OF CONTRACT 
 
 
39 
SCHEDULE 
3 
– 
SPECIFICATION      62 
SCHEDULE 4 – PRICES AND PAYMENTS 
 
 
 
 
87 
SCHEDULE 
5 
– 
KEY 
MILESTONES 
     92 
SCHEDULE 6 – FORM OF VARIATION  
 
 
 
 
93 
SCHEDULE 7 – QUALITY, ENVIRONMENTAL & SAFETY  
CONSIDERATIONS  94 
 
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Annex 1 – Form of Parent Company Guarantee (not required) 
 
108 
Annex 2 – Form of Legal Opinion for use with Guarantee (not required) 
109 
Annex 3 - Form of Performance 
Bond 
     110 
Annex 4 - Form of Demand from the Authority to [the bank]    
 
113 
Annex 5 - Form of letter from the Authority to the Service Provider    
114 
Annex 6 - Alternative form of demand from the Authority to [the bank]  
115 
Annex 
7 
- 
Deed 
of 
Novation       116 
Appendix 1 – Defaults and Bonuses 
 
 
 
 
 
119 
Appendix 2 - Provision of On Board Enforcement Officers (OBEOs)  
122 
Appendix 3 - Key Performance Indicators 
(KPIs)    123 
Appendix 4 - Olympics 2012 And Other Extraordinary Events  
 
126 
Appendix 5 - Digital Traffic Enforcement System (DTES) 
 
 
127 
Appendix 
6 
- 
Low 
emission 
zone 
 
      128 
Appendix 7 - Interaction of OBEOs with TW or PCSO protocol   129 
Appendix 8 - Incident Manager, Facilities     130 
Appendix 9 - Transport for London Contract 
Team 
Structure 
  131 
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THIS CONTRACT is made on the 29th day of August 2007 
 
BETWEEN: 
(1)  TRANSPORT for LONDON; a statutory corporation whose principal 
office is at Windsor House, 42-50 Victoria Street, London SW1H 0TL 
contracting for itself and for each member of the TfL Group (“the 
Authority”); and 
   (2)   ONTIME Automotive Limited; a company registered in England and 
Wales (Company Registration Number [ 1494731]) whose registered 
office is at  2nd Floor, 63 Curzon Street, London W1J 8PD (“the Service 
Provider”). 
 
RECITALS: 
A. 
This is a contract for the provision of removal trucks, operational vehicle 
compounds, and the infrastructure and staff to run the operation as set 
out in the following document. This includes, but is not exclusive to, 
drivers, pound/support staff, customer service staff, cashiers and 
enforcement staff throughout London.  
B. 
The Authority wishes the Service Provider to provide the Services and the 
Service Provider is willing to provide the Services to the Authority on the 
terms and conditions set out in the Contract. 
C. 
The Service Provider should be aware that the Authority does not offer 
any guarantee or minimum volume of the Services that may be delivered 
under this Contract and does not offer any exclusivity to the Service 
Provider. 
 
THE PARTIES AGREE THAT: 
Definitions and Interpretation 
In the Contract (including the Recitals): 
unless the context indicates otherwise the following expressions shall have the 
following meanings: 
 
 
 
“Assistant Contract Manager”  the person appointed as Assistant Contract 
Manager by the Service Provider or, in the 
event of the Assistant Contract Manager’s 
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temporary absence from work, that person’s 
deputy;  
 
“Authority Account Details” 
 the Authority's relevant account code and 
cost centre as set out in Schedule 1; 
 
“Authority Personal Data” 
personal data processed by the Service 
Provider on behalf of the Authority; 
 
“Best Value”   
TfL’s duty to ensure continuous improvement 
in the way in which its functions are exercised 
having regard to economy, efficiency and 
effectiveness as that duty is defined in the 
Local Government Act 1999, all subsidiary 
legislation and government guidance made 
there under and relevant technical releases 
of the Audit Commission; 
 
“Business Day” 
any day excluding Saturdays, Sundays or 
public or bank holidays in England; 
“Bond” 
a bond to be given by a bank or reputable 
insurance company in the form set out in 
Annexes 3 -6; 
“Change in Law”  
the coming into effect after the date of this 
Contract of: 
(a)  Legislation, other than any Legislation 
which on the date of this Contract has been 
published: 
(i)          Legislation in a draft Bill as part of a  
            Government Department Consultation 
            Paper; 
(ii)  
Legislation in a Bill; 
(iii)  
Legislation in a draft statutory 
instrument; or 
(iv)  
Legislation published as a proposal in 
the Official Journal of the European 
Communities; 
     (b) 
Any 
Guidance, 
or 
 (c) Any applicable judgement of a relevant 
court of law which changes a binding 
precedent 
“Charges”  
the charges payable by the Authority, in 
consideration of the due and proper 
performance of the services in accordance 
with the Contract, as specified in or 
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calculated in accordance with Schedule 4 as 
the same may be varied from time to time in 
accordance with Clause 26.5 and/or Clause 
30.1; 
“Confidential Information” all 
information 
(whether 
written or verbal) that 
by its nature may reasonably be regarded as 
confidential to the Authority or any other 
member of the TfL Group (whether 
commercial, financial, technical or otherwise) 
including information which relates to the 
business affairs, customers, suppliers, 
products, software, telecommunications, 
networks, trade secrets, know-how or 
personnel of the Authority or any member of 
the TfL Group; 
“Contract”  
this contract, including the Schedules and all 
other documents referred to in this contract; 
“Contract Manager”  
the person named as such in Schedule 1 or 
such other person as notified to the Service 
Provider by the Authority;  
“Contract Commencement   
the date for commencement of the Contract 
Date” 
specified in Schedule 1; 
“Contract Reference Number”  the reference number for the Contract as set 
out in Schedule 1 and referred to in Clause 7; 
“Data Subject”  
 has the meaning given to it by section 1(1) of 
the DPA;  
“DPA” 
    the Data Protection Act 1998; 
“Euro Compliant”  
means  that the software, electronic or 
magnetic media, hardware or computer 
system (whichever is applicable) is capable 
of, and will not require any replacement or 
changes in order to be capable of supporting 
the introduction of, changeover to, and 
operation of the Euro as a currency and in 
dual currency (Sterling and Euro) and will not 
manifest any material error nor suffer a 
diminution in performance or loss of 
functionality as a result of such introduction, 
changeover or operation and it shall (if 
applicable) be capable of processing 
transactions calculated in Euros separately 
from or in conjunction with other currencies 
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and is capable of complying with any 
legislative changes relating to the Euro; 
“Euro 5 Engine”  
 means that the entire fleet of the Service 
Provider must be at least Euro 4 and all 
vehicles provided as part of this fleet Euro 5. 
The fleet will be used, in part, to enforce 
London’s Low Emission Zone.  
“Equipment” 
 
any tangible, nonexpendable, personal 
property having a useful life of more than one 
year and a monetary value, for example fax 
machine, photocopier, personal computer, 
telephone, monitor, keyboard, mouse, desk  
“Fellow Service Provider”  
any third party which has contracted with TfL 
in relation to the performance or provision of 
services or works for or to or rights granted or 
licensed to TfL; 
“Force Majeure Event” 
any of the following: riot, civil unrest, war, act  
of terrorism, threat or perceived threat of act 
of terrorism, fire, earthquake, extraordinary 
storm, flood, abnormal weather conditions or 
other natural catastrophe or strikes, lock-outs  
or other industrial disputes to the extent that 
such event has materially affected the ability 
of the Party relying on the Force Majeure 
Event (“Affected Party”) to perform its 
obligations in accordance with the terms of 
the Contract but excluding any such event 
insofar as it arises from or is attributable to 
the wilful act, omission or negligence of the 
Affected Party or the failure on the part of the 
Affected Party to take reasonable precautions 
to prevent such Force Majeure Event or its 
impact; 
 “Guarantee”  
a guarantee to be given by the Service 
Provider’s holding company in the form set 
out in Annexes1 -3 
 “Health and Safety Guidelines”  
all rules, procedures and requirements 
concerning health and safety at work notified 
to the Service Provider by TfL from time to 
time; 
 
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“Holding Company”  
any company which from time to time directly 
or indirectly controls the Service Provider 
where “control” is as defined by section 840 
of the Income and Corporation Taxes 
Act 1988;  
“Insolvency Event” 
any of the following:  
(a) the Service Provider and/or the Holding 
Company making any voluntary 
arrangement with its creditors or 
becoming subject to an administration 
order;  
(b) 
a receiver, administrative receiver, 
manager, or administrator being 
appointed over all or part of the business 
of the Service Provider and/or the 
Holding Company;  
(c) being a company, the Service Provider 
and/or the Holding Company having 
passed a resolution for its winding-up or 
being subject to a petition for its winding-
up (except for the purposes of a voluntary 
amalgamation, reconstruction or other re-
organisation without insolvency);  
(d) the Service Provider and/or the Holding 
Company ceasing or threatening to cease 
to carry on its business for any reason 
and/or being unable to pay its debts 
within the meaning of the Insolvency Act 
1986;  
(e) being an individual or firm, the Service 
Provider becoming bankrupt or dying;  
(f) any similar event to those in (a) to (e) 
above occurring in relation to the Service 
Provider and/or the Holding Company 
under the law of any applicable 
jurisdiction for those purposes; 
“Intellectual Property Rights” any patent, know-how, trade mark or name, 
service mark, design right (in each case 
whether registered or unregistered), 
copyright, rights in passing off, database 
right, rights in commercial or technical 
information, any other rights in any invention, 
discovery or process and any other 
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intellectual property rights, whether registered 
or unregistered and including applications for 
the grant of any such rights and all rights or 
forms of protection having equivalent or 
similar effect in each case in the United 
Kingdom and anywhere else in the world; 
“Internal Audit”  
the independent appraisal within TfL for the 
investigation and review of systems of control 
and the quality of performance of a service 
incorporating the examination 
“Key Performance Indicators”  
the indicators by which TfL’s levels of 
performance of the Services are to be 
measured as set out in the tender documents 
and as amended from time to time by the 
agreement of the Parties whether following a 
Best Value Review or otherwise;  
“Key Personnel”  
the Service Provider’s key personnel named 
in Schedule 1; 
“Losses” 
all costs (including legal costs and costs of 
enforcement), expenses, liabilities (including 
any tax liability), injuries, direct, indirect or 
consequential loss (all three of which terms 
include pure economic loss, loss of profits, 
loss of business, depletion of goodwill and 
like loss), damages, claims, demands, 
proceedings and judgments; 
“Method Statements”   
the Service Provider’s method statements 
and proposals for the improvement of the 
Services (including its policies, procedures, 
practices and manuals) and of performing the 
Services to the Performance Standard as 
submitted pursuant to TfL’s tender 
documents, the best and final offer and as 
approved by TfL and from time to time 
amended by the agreement of the Parties; 
“Milestone” 
an event which is the completion of one or 
more of the specified activities as may be set 
out in the Project Plan; 
“On Board Enforcement Officer”  
this may be a Metropolitan Police Service 
Traffic Warden (TW), Transport Police 
Community Support Officer (PCSO), 
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Community Support Officer or a Civilian 
Parking Attendant (PA). 
“Parties” 
 
the Authority and the Service Provider 
(including their successors and permitted 
assignees) and “Party” shall mean either of 
them as the case may be; 
“Performance Default”    
any material failure by the Service 
Provider properly to perform all terms and 
conditions of the Contract including (without 
limitation) any material failure to perform the 
Services or any of them to the Specification; 
“Procurement Manager” 
the person named as such in Schedule 1 and 
referred to in Clause 7 or such other person 
as notified to the Service Provider by the 
Authority; 
“Performance Review Meeting”  the regular meetings between both parties 
to manage the Service Provider’s 
performance under this Agreement.  
 
“Performance Standard”  
the standard to which the relevant part of the 
Services is to be performed as set out in the 
Specification; 
“Personal Data” 
 
has the meaning given to it by section 1(1) of 
the DPA; 
“Processing”  
 
has the meaning given to it by section 1(1) of 
the DPA and “Process” and “Processed” will 
be construed accordingly; 
“Project Plan” 
the plan (if any) for implementation and/or 
project delivery set out in Schedule 5, 
developed and agreed by the Parties in 
relation to the performance and timing of the 
Services under the Contract which may 
include Milestones; 
“Quality and Environmental  
Management Systems” the system of operating and controlling the 
performance of the Services adopted by the 
Service Provider under Schedule 7; 
“Relevant Review Date”  
such dates, which shall be at the discretion 
of TFL to review the Contract; 
 
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“Required Date”  
subject to any extension of time granted by 
the Authority to the Service Provider in 
accordance with this Contract, the date or 
dates on or by which each Milestone is 
required to be completed as set out in the 
Project Plan or, in the absence of any 
Milestones, the date or dates on or by which 
the Services are required to be provided as 
set out in the Project Plan; 
“Review Period” 
a period of 4 weeks which shall be such 
dates as used in TfL’s accounting periods 
“Sensitive Personal Data” 
has the meaning given to it by section 2 of 
the DPA; 
“Service Commencement  
the date for commencement of the Services 
Date” 
set out in Schedule 1; 
“Service Provider 
the equipment and materials of whatsoever 
Equipment” 
nature used by the Service Provider in 
providing the services in which title is not 
intended to pass to the Authority under the 
Contract; 
“Service Provider’s  
all such employees, officers, suppliers, sub- 
Personnel” 
contractors and agents of the Service 
Provider as are engaged in the performance 
of any of the Services and including the Key 
Personnel; 
“Services” 
(a)  subject to Clause 26.5 all or any part of 
the services to be provided to, or 
activities to be undertaken and completed 
for, the Authority by the Service Provider 
under the Contract as detailed in the 
Specification including any variations to 
such services and/or activities pursuant 
to Clause 30; and 
 
(b)  any services, functions or responsibilities 
which may be reasonably regarded as 
incidental to the foregoing services or 
activities and which may be reasonably 
inferred from the Contract; 
“Specification”  
the specification and other requirements set 
out in Schedule 3; 
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“Supervisory Personnel” 
 
personnel performing a supervisory or 
managerial function; 
“Term”  
the period during which the Contract 
continues in force as provided in Clause 2 
and Schedule 1; 
“TfL” 
Transport for London; a statutory corporation 
established under the Greater London 
Authority Act 1999; 
“TfL’s Computer Software”  
computer software relating to or for use in 
connection with the Services licensed or used 
from time to time by TfL in respect of TfL’s 
Computer System;  
“TfL’s Computer System”  
the computer system variously owned leased 
and/or operated by TfL either wholly or 
partially in connection with the provision of 
the Services; 
“TfL Group”  
TfL and all its subsidiaries (as defined in 
section 736 of the Companies Act 1985) from 
time to time together with Cross London Rail 
Links Limited (company number 04212657) 
and reference to any “member of the TfL 
Group” shall refer to TfL or any such 
subsidiary; 
“TfL Premises” 
any land or premises (including temporary 
buildings) owned or occupied by or on behalf 
of any member of the TfL Group (including for 
the avoidance of doubt the Authority);  
“Variation”  
a variation to the Contract made by notice by 
the Contract Manager to the Service Provider 
in accordance with Schedule 6 (Form for 
Variation); 
 “VAT” 
value added tax as provided for in the Value 
Added Tax Act 1994 and any tax replacing 
the same or of a similar nature; and 
“Warning Notice”  
a notice served under Schedule 2 of this 
Contract; 
a reference to the singular includes the plural and vice versa, and a reference 
to any gender includes all genders; 
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a reference to any statute, enactment, order, regulation or other similar 
instrument shall be construed as a reference to the statute, enactment, 
order, regulation or instrument as amended or re-enacted by any 
subsequent statute, enactment, order, regulation or instrument and 
shall include all statutory instruments or orders made pursuant to it 
whether replaced before or after the date of the Contract; 
a reference to any document other than as specified in Clause 1.3 and save as 
expressed otherwise shall be construed as a reference to the 
document as at the date of execution of the Contract;   
headings are included in the Contract for ease of reference only and do not 
affect the interpretation or construction of the Contract; 
references to Clauses and Schedules are, unless otherwise provided, 
references to clauses of, and schedules to, the Contract and any 
reference to a paragraph in any Schedule shall, in the absence of 
provision to the contrary, relate to the paragraph in that Schedule; 
in the event, and only to the extent, of any conflict between the Clauses and 
the Schedules, the Clauses prevail, except where: 
1.1.1  the conflicting part of the Schedule is explicitly expressed to 
take precedence; or 
1.1.2  the conflict is with a provision in Schedule 2 (Special 
Conditions of Contract), in which case the provisions in 
Schedule 2 shall prevail; 
the Schedules form part of the Contract and will have the same force and 
effect as if expressly set out in the body of the Contract;  
the expression “person” means any individual, firm, body corporate, 
unincorporated association, partnership, government, state or agency 
of a state or joint venture; and 
the words “including”, “includes” and “included” will be construed without 
limitation unless inconsistent with the context. 
Commencement and Duration 
The Contract commences on the Contract Commencement Date and 
continues in force for the duration stated in Schedule 1 unless 
terminated earlier in accordance with Clause 26. 
 
The Services 
The Service Provider: 
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1.1.3  shall provide the Services to the Authority from the Service 
Commencement Date in accordance with the Contract; 
1.1.4  acknowledges that it has sufficient information about the 
Authority and the Specification and that it has made all 
appropriate and necessary enquiries to enable it to perform the 
Services in accordance with the Contract; 
1.1.5 
shall neither be entitled to any additional payment nor excused 
from any obligation or liability under the Contract due to any 
misinterpretation or misunderstanding by the Service Provider 
of any fact relating to the Specification or otherwise to the 
Contract; and 
1.1.6  shall comply with all lawful and reasonable directions of the 
Authority relating to its performance of the Services. 
Notwithstanding anything to the contrary in the Contract, the Authority’s 
discretion in carrying out its statutory duties shall not be fettered or 
otherwise constrained or affected by any provision of the Contract; 
The Service Provider shall provide the Services: 
1.1.7  with the high degree of skill, care and diligence normally 
exercised by recognised professional firms or by highly skilled 
and experienced Service Providers providing services of a 
similar scope, type and complexity to the Services and with 
sufficient resources including project management resources; 
1.1.8  in conformance in all respects with the Specification and so 
that they fulfil the purpose indicated by or to be reasonably 
inferred from the Specification; and 
1.1.9 
in a safe manner and free from any unreasonable or avoidable 
risk to any person’s health and well-being and in an economic 
and efficient manner. 
3.4 
Where reasonably requested to do so by the Greater London Authority 
or any of its other functional bodies (currently, the London 
Development Agency, the Metropolitan Police, the London Fire and 
Emergency Planning Authority) and provided the Service Provider is 
willing to so contract, the Service Provider shall contract with such 
other member of the GLA Group on the terms of this Contract mutatis 
mutandis. 
Charges 
The Service Provider shall invoice the Authority in accordance with the 
procedures set out in Clause 5 and in consideration of, and subject to 
the due and proper performance of the Services by the Service 
Provider in accordance with the Contract, the Authority shall pay the 
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Service Provider the Charges in accordance with those procedures 
and with the other terms and conditions of the Contract. 
The Service Provider is not entitled to reimbursement for expenses unless 
such expenses are specified in Schedule 4 or have been incurred with 
the prior written consent of the Authority, in which case the Service 
Provider shall supply appropriate evidence of expenditure in a form 
acceptable to the Authority.  
All Charges exclude any VAT which may be chargeable, which will be payable 
in addition to the sum in question at the rate and in the manner for the 
time being prescribed by law on delivery of a valid VAT invoice. 
Payment Procedures and Approvals 
The Service Provider shall invoice the Authority in respect of the Charges: 
1.1.10 where no Milestones are specified in Schedule 4, at such 
dates or at the end of such periods as may be specified in 
Schedule 1; or 
1.1.11  if specified in Schedule 4, on completion of each Milestone 
provided that any preceding Milestones have been completed 
in accordance with the Contract, 
and shall not make any separate charge for submitting any invoice. 
The Service Provider shall submit invoices to the address set out in Schedule 
1, each such invoice shall contain all information required by the 
Authority including the Contract Reference Number, Purchase Order 
number, the Service Provider’s name and address, a separate 
calculation of VAT and a brief description of the Services provided.   
In the event of a variation to the Services in accordance with the Contract that 
involves the payment of additional charges to the Service Provider, the 
Service Provider shall identify these separately on the relevant 
invoices. 
If the Authority considers that the Charges claimed by the Service Provider in 
any invoice have: 
1.1.12  been correctly calculated and that such invoice is otherwise 
correct, the invoice shall be approved and payment shall be 
made by bank transfer (Bank Automated Clearance System 
(BACS)) or such other method as the Authority may choose 
from time to time within 30 days of receipt of such invoice or 
such other time period as may be specified in Schedule 1; 
1.1.13  not been calculated correctly and/or if the invoice contains any 
other error or inadequacy, the Authority shall notify the Service 
Provider and the Parties shall work together to resolve the 
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error or inadequacy.  Upon resolution, the Service Provider 
shall submit a revised invoice to the Authority. 
No payment made by the Authority (including any final payment) or act or 
omission or approval by the Authority or Contract Manager or 
Procurement Manager (whether related to payment or otherwise) shall: 
1.1.14  indicate or be taken to indicate the Authority’s acceptance or 
approval of the Services or any part of them or any act or 
omission of the Service Provider, or otherwise prejudice any 
rights, powers or remedies which the Authority may have 
against the Service Provider, or absolve the Service Provider 
from any obligation or liability imposed on the Service Provider 
under or by virtue of the Contract; or 
1.1.15  prevent the Authority from recovering any amount overpaid or 
wrongfully paid including payments made to the Service 
Provider by mistake of law or fact.  Without prejudice to Clause 
17, the Authority shall be entitled to withhold such amount from 
any sums due or which may become due to the Service 
Provider or the Authority may recover such amount as a debt. 
Warranties and Obligations 
Without prejudice to any other warranties expressed elsewhere in the Contract 
or implied by law, the Service Provider warrants, represents and 
undertakes to the Authority that: 
1.1.16  the Service Provider: 
1.1.16.1  has full capacity and authority and all necessary 
licences, permits, permissions, powers and 
consents (including, where its procedures so 
require, the consent of its holding company as 
defined in section 736 of the Companies Act 1985) 
to enter into and to perform the Contract; and 
1.1.16.2  is aware of the purposes for which the Services are 
required and acknowledges that the Authority is 
reliant upon the Service Provider's expertise and 
knowledge in the provision of the Services; and 
1.1.16.3  is entering into this Contract as principal and not as 
agent for any person and that it will act as an 
independent contractor in carrying out its obligations 
under this Contract; 
1.1.17  the Contract is executed by a duly authorised representative of 
the Service Provider; 
1.1.18  all materials, equipment and goods used or supplied by the 
Service Provider in connection with the Contract shall be of 
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satisfactory quality within the meaning of the Sale of Goods 
Act 1979 (as amended), sound in design and in conformance 
in all respects with the Specification; and 
1.1.19  all documents, drawings, computer software and any other 
work prepared or developed by the Service Provider or 
supplied to the Authority under the Contract shall not infringe 
any Intellectual Property Rights or any other legal or equitable 
right of any person. 
Each warranty and obligation in this Clause 6 shall be construed as a separate 
warranty or obligation (as the case may be) and shall not be limited or 
restricted by reference to, or reference from, the terms of any other 
such warranty or obligation or any other term of the Contract. 
Operational Management 
The Authority authorises the Contract Manager to act as the Authority’s 
representative for the Contract and the Service Provider shall deal with 
the Procurement Manager (or his or her nominated representative) in 
respect of all matters arising under the Contract, unless otherwise 
notified by the Authority save in respect of issues relating to variations 
to the Contract, any matter concerning the terms of the Contract and 
any financial matter (including the issues in Schedule 4) which shall be 
referred to the Procurement Manager. 
The Service Provider shall, at the Authority’s request, provide promptly to the 
Authority at no additional cost such reports on the provision of the 
Services as the Authority may reasonably request. 
Service Provider’s Personnel 
The Parties confirm that the Transfer of Undertakings (Protection of 
Employment) Regulations 2006 as amended do not apply on the 
Contract Commencement Date or the expiry or termination of this 
Contract. 
Nothing in this Contract will render the Service Provider’s Personnel, an 
employee, agent or partner of the Authority or of any member of the 
TfL Group by virtue of the provision of the Services by the Service 
Provider under the Contract and the Service Provider shall be 
responsible for making appropriate deductions for tax and national 
insurance contributions from the remuneration paid to the Service 
Provider’s Personnel. 
The Service Provider shall provide the Service Provider’s Personnel as 
necessary for the proper and timely performance and management of 
the Services in accordance with the Contract. 
Without prejudice to any of the Authority’s other rights, powers or remedies, the 
Authority may (without liability to the Service Provider) deny access to 
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such Service Provider’s Personnel to any TfL Premises if such Service 
Provider’s Personnel in the Authority's view have not been properly 
trained in any way required by this Contract and/or are otherwise 
incompetent, negligent, and/or guilty of misconduct and/or who could 
be a danger to any person and shall notify the Service Provider of such 
denial in writing; the Service Provider shall immediately remove such 
Service Provider’s Personnel from performing the Services and provide 
a suitable replacement (with the Contract Manager’s prior consent in 
the case of Key Personnel). 
Notwithstanding Clause 8.1, the Service Provider shall indemnify, keep 
indemnified and hold harmless the Authority from and against all 
liabilities, costs, expenses, injuries, direct or indirect, or consequential 
loss, damages, claims, demands, proceedings and legal costs (on a 
full indemnity basis) (“Losses”) which the Authority or the TfL Group 
incur or suffer, whenever such Losses may arise or be brought by the 
Service Provider’s Personnel or any person who may allege to be the 
same. 
The Service Provider shall pay to the Service Provider’s Personnel not less 
than the amounts declared to the Authority (if any) as part of the tender 
process for the Contract and not less than the amounts to which the 
Service Provider’s Personnel are contractually entitled. 
Sub-Contracting and Change of Ownership 
The Service Provider shall not assign or sub-contract all or any part of the 
Services without the prior written consent of the Authority identifying the 
relevant sub-contractor which may be refused or granted subject to such 
conditions as the Authority sees fit. 
Where the Service Provider sub-contracts all or any part of the Services to any 
person, the Service Provider shall: 
1.1.20  ensure that such person is obliged to comply with all of the 
obligations and duties of the Service Provider under the 
Contract insofar as they relate to the Services or part of them 
(as the case may be) which that sub-contractor is required to 
provide;  
1.1.21  be responsible for payments to that person; and 
1.1.22  remain solely responsible and liable to the Authority for any 
breach of the Contract or any performance, non-performance, 
part-performance or delay in performance of any of the 
Services by any sub-contractor to the same extent as if such 
breach, performance, non-performance, part-performance or 
delay in performance had been carried out by the Service 
Provider. 
The Service Provider shall: 
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1.1.23  not without the prior written consent of the Authority undergo 
any change in the ownership of the Service Provider where 
such change relates to 50% or more of the issued share 
capital of the Service Provider; and 
1.1.24  give notice to the Authority in the event that there is any 
change in the ownership of the Holding Company where such 
change relates to 50% or more of the issued share capital of 
the Holding Company, such notice to be given within 10 
Business Days of the date on which such change takes effect. 
Conflict of Interest 
The Service Provider warrants that it does not and will not have at the Contract 
Commencement Date or Service Commencement Date any interest in 
any matter where there is or is reasonably likely to be a conflict of 
interest with the Services or any member of the TfL Group, save to the 
extent fully disclosed to and approved by the Authority. 
The Service Provider shall check for any conflict of interest at regular intervals 
throughout the Term and in any event not less than once in every six 
months and shall notify the Authority in writing immediately upon 
becoming aware of any actual or potential conflict of interest with the 
Services or any member of the TfL Group and shall work with the 
Authority to do whatever is necessary (including the separation of staff 
working on, and data relating to, the Services from the matter in 
question) to manage such conflict to the Authority’s satisfaction, 
provided that, where the Authority is not so satisfied, it may terminate 
the Contract in accordance with Clause 26.1.4. 
Access to Premises 
Subject to Clause 8.2 any access to any TfL Premises made available to the 
Service Provider in connection with the proper performance of the 
Contract shall be free of charge and shall be used by the Service 
Provider solely for the purpose of performing the Services during the 
Term in accordance with the Contract provided, for the avoidance of 
doubt, that the Service Provider shall be responsible for its own costs 
or travel including any congestion charging.  The Service Provider 
shall: 
1.1.25  have the use of such TfL Premises as licensee and shall not 
have or purport to claim any sole or exclusive right to 
possession or to possession of any particular part of such TfL 
Premises; 
1.1.26  vacate such TfL Premises upon the termination or expiry of the 
Contract or at such earlier date as the Authority may 
determine;  
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1.1.27  not exercise or purport to exercise any rights in respect of any 
TfL Premises in excess of those granted under this Clause 
11.1;  
1.1.28  ensure that the Service Provider’s Personnel carry any identity 
passes issued to them by the Authority at all relevant times 
and comply with the Authority’s security procedures as may be 
notified by the Authority from time to time; and 
1.1.29  not damage the TfL Premises or any assets on the TfL 
Premises. 
Nothing in this Clause 11 shall create or be deemed to create the relationship 
of landlord and tenant in respect of any TfL Premises between the 
Service Provider and any member of the TfL Group. 
The Authority shall be under no obligation to provide office or other 
accommodation or facilities or services (including telephony and IT 
services) to the Service Provider except as may be specified in 
Schedule 1. 
Compliance with Policies and Law  
The Service Provider, at no additional cost to the Authority: 
1.1.30  undertakes to procure that all the Service Provider’s Personnel 
comply with all of the Authority’s policies and standards that 
are relevant to the performance of the Services, including the 
provisions set out in Schedule 7 and those relating to safety, 
security, business ethics, drugs and alcohol and any other on 
site regulations specified by the Authority for personnel 
working at TfL Premises or accessing the Authority’s computer 
systems.  The Authority shall provide the Service Provider with 
copies of such policies and standards on request; 
1.1.31  shall provide the Services in compliance with all requirements 
of all Acts of Parliament, statutory instruments, court orders, 
regulations, directives, European Community decisions 
(insofar as legally binding), by-laws, treaties and other 
regulatory requirements relevant to the Service Provider’s 
business and/or the Authority's business, from time to time in 
force which are or may become applicable to the Services. The 
Service Provider shall promptly notify the Authority if the 
Service Provider is required to make any change to the 
Services for the purposes of complying with its obligations 
under this Clause 12.1.2; 
1.1.32  without limiting the generality of Clause 12.1.2, shall comply 
with all relevant enactments in force from time to time relating 
to discrimination in employment and the promotion of equal 
opportunities; 
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1.1.33  acknowledges that the Authority is under a duty under section 
71 of the Race Relations Act 1976 and under section 49A of 
the Disability Discrimination Act 1995 to have due regard to the 
need to eliminate unlawful discrimination on the grounds of 
race or disability (as the case may be) and to promote equality 
of opportunity between persons of different racial groups and 
between disabled people and other people (as the case may 
be). In providing the Services, the Service Provider shall assist 
and cooperate with TfL and/or the Authority where possible in 
satisfying this duty; 
1.1.34  acknowledges that TfL is under a duty by virtue of a direction 
under section 155 of the Greater London Authority Act 1999 in 
respect of section 404(2) of that Act to have due regard to the 
need to: 
1.1.34.1 promote equality of opportunity for all persons 
irrespective of their race, sex, disability, age, sexual 
orientation or religion; 
1.1.34.2 eliminate 
unlawful discrimination; and 
1.1.34.3  promote good relations between persons of different 
racial groups, religious beliefs and sexual 
orientation, 
and in providing the Services, the Service Provider shall assist 
and co-operate with the Authority where possible to enable TfL 
to satisfy its duty;  
1.1.35  without prejudice to any other provision of this Clause 12.1 or 
the Schedules, shall comply with any provisions set out in the 
Schedules that relate to traffic management and shall comply 
with the reasonable instructions of TfL’s Traffic Manager as 
may be made available to the Service Provider from time to 
time.  For the purposes of this Clause 12.1.6, “Traffic Manager” 
means TfL’s traffic manager appointed in accordance with 
section 17 of the Traffic Management Act 2004; and 
1.1.36 shall promptly notify the Service Provider's Personnel and the 
Authority of any health and safety hazards that exist or may 
arise in connection with the performance of the Services. 
In all cases, the costs of compliance with this Clause 12.1 shall be 
borne by the Service Provider. 
Without prejudice to Clause 12.1, the Service Provider shall comply with the 
Authority’s workplace harassment policy as updated from time to time 
(copies of which are available on request from the Authority) and with 
the Authority’s Code of Conduct (which is available on the Authority’s 
website, www.tfl.gov.uk). 
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In providing the Services, the Service Provider shall (taking into account the 
best available techniques not entailing excessive cost and the best 
practicable means of preventing, or counteracting the effects of any 
noise or vibration) have appropriate regard (insofar as the Service 
Provider’s activities may impact on the environment) to the need to: 
1.1.37 
preserve and protect the environment and to the need to 
avoid, remedy and mitigate any adverse effects on the 
environment; 
1.1.38 
enhance the environment and have regard to the 
desirability of achieving sustainable development;  
1.1.39 
conserve and safeguard flora, fauna and geological or 
physiological features of special interest; and 
1.1.40 
 
sustain the potential of natural and physical 
resources and the need to safeguard the life-supporting 
capacity of air, water, soil and ecosystems. 
Corrupt Gifts and Payment of Commission 
The Service Provider shall not, and shall ensure that its employees, 
agents and sub-contractors do not, pay any commission, fees or grant 
any rebates to any employee, officer or agent of the Authority or any 
member of the TfL Group nor favour any employee, officer or agent of 
the Authority or any member of the TfL Group with gifts or 
entertainment of significant cost or value nor enter into any business 
arrangement with employees, officers or agents of the Authority or any 
member of the TfL Group other than as a representative of the 
Authority, without the Authority’s prior written approval. 
Equipment  
Risk in: 
1.1.41 all Service Provider Equipment shall be with the Service 
Provider at all times; and 
1.1.42  all other equipment and materials forming part of the Services  
(title to which will pass to the Authority) (“Materials”) shall be 
with the Service Provider at all times until completion of the 
Services in accordance with the Contract regardless of 
whether or not the Service Provider’s Equipment and Materials 
are located at TfL Premises: 
The Service Provider shall ensure that all Service Provider’s Equipment and all 
Materials meet all minimum safety standards required from time to time 
by law. 
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Quality and Best Value 
15.1 
The Service Provider acknowledges that TfL is a best value authority 
for the purposes of the Local Government Act 1999 and as such TfL is 
required to make arrangements to secure continuous improvement in 
the way it exercises its functions, having regard to a combination of 
economy, efficiency and effectiveness , as such, the Service Provider 
shall, where reasonably requested by the Authority, participate in any 
relevant best value review.   
Records, Audit and Inspection 
The Service Provider shall, and shall procure that its sub-contractors shall: 
1.1.43  maintain a complete and correct set of records pertaining to all 
activities relating to the performance of the Services and the 
Service Provider’s obligations under the Contract and all 
transactions entered into by the Service Provider for the 
purposes of the Contract (including time-sheets for the Service 
Provider’s Personnel where such records are material to the 
calculation of the Charges) (“Records”); 
1.1.44  retain all Records during the Term and for a period of not less 
than 6 years (or such longer period as may be required by law) 
following termination or expiry of the Contract (“Retention 
Period”). 
The Authority and any person nominated by the Authority has the right to audit 
any and all Records at any time during the Retention Period on giving 
to the Service Provider what the Authority considers to be reasonable 
notice (whether in writing or verbally) and at any reasonable time to 
inspect any aspect of the Service Provider’s performance of the 
Services and the Service Provider shall give all reasonable assistance 
to the Authority or its nominee in conducting such inspection, including 
making available documents and staff for interview.   
Set-Off 
The Authority will be entitled but not obliged at any time or times to set 
off any liability of the Service Provider to the Authority against any 
liability of the Authority to the Service Provider. 
Indemnity 
Subject to Clause 18.2, the Service Provider is responsible for and shall 
indemnify, keep indemnified and hold harmless the Authority and the 
other members of the TfL Group (including their respective employees, 
sub-contractors and agents) (“the Indemnified Party”) against all 
Losses which the Indemnified Party incurs or suffers as a 
consequence of any direct or indirect breach or any negligent 
performance of the Contract by the Service Provider (or any of its 
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employees, agents or sub-contractors) (including in each case any 
non-performance or delay in performance of the Contract) or of any 
breach of statutory duty, misrepresentation or misstatement by the 
Service Provider (or any of its employees or sub-contractors). 
The Service Provider is not responsible for and shall not indemnify the 
Authority for any Losses to the extent that such Losses are caused by 
any breach or negligent performance of any of its obligations under the 
Contract by the Authority and/or any other member of the TfL Group 
including by any of their respective employees or agents. 
Insurance 
The Service Provider will at its sole cost maintain employer’s liability and motor 
insurance cover as required by law and insurance cover in the sum of 
£5  million per claim (in terms approved by the Authority) in respect of 
the following to cover the Services (“the Insurances”) and will ensure 
that the Authority’s interest is noted on each and every policy: 
1.1.45  public liability to cover injury and loss to third parties; 
1.1.46  insurance to cover the loss or damage to any item related to 
the Services; 
1.1.47  product liability; and 
1.1.48 professional  indemnity  or, where professional indemnity 
insurance is not available, a “financial loss” extension to the 
product liability insurance referred to in Clause 19.1.3. 
The insurance cover will be maintained with a reputable insurer. 
The Service Provider will produce evidence to the Authority on reasonable 
request of the insurance policies set out in Clause 19.1 and payment of 
all premiums due on each policy. 
The Service Provider warrants that nothing has or will be done or be omitted to 
be done which may result in any of the insurance policies set out in 
Clause 19.1 being or becoming void, voidable or unenforceable. 
The Authority’s Data 
The Service Provider acknowledges the Authority's ownership of Intellectual 
Property Rights which may subsist in the Authority’s data.  The Service 
Provider shall not delete or remove any copyright notices contained 
within or relating to the Authority’s data. 
The Service Provider and the Authority shall each take reasonable precautions 
(having regard to the nature of their other respective obligations under 
the Contract) to preserve the integrity of the Authority’s data and to 
prevent any corruption or loss of the Authority’s data. 
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Intellectual Property Rights and London 2012 
The Service Provider hereby assigns with full title guarantee to the Authority all 
Intellectual Property Rights in all documents, drawings, computer 
software and any other work prepared or developed by or on behalf of 
the Service Provider in the provision of the Services (“the Products”) 
provided that such assignment shall not include items not prepared or 
developed for the purposes of this Contract. 
The Service Provider shall provide the Authority with copies of all materials 
relied upon or referred to in the creation of the Products with a 
perpetual, irrevocable, royalty-free and transferable licence free of 
charge to use such materials in connection with the use of the 
Products. 
1.2 
The Service Provider shall have no right (save 
where expressly permitted under the Contract or 
with the Authority’s prior written consent) to use any 
trade marks, trade names, logos or other intellectual 
property rights of the Authority. 
1.3 
The Service Provider shall not (without the prior 
written approval of the London Organising 
Committee of the Olympic Games Limited 
(“LOCOG”) in each case) represent that any 
products or Services provided under the Contract 
have been endorsed or approved by the Authority, 
the British Olympic Association, the British 
Paralympic Association, LOCOG or any other 
official Olympic or Paralympic body, or that the 
Service Provider (including any of its products or 
services) are in any way associated with those 
organisations, the Olympic Games and/or 
Paralympic Games, or London 2012, including by 
publishing or issuing any statement (factual or 
otherwise) about the Service Provider’s provision of 
the products or Services to the Authority. 
Protection of Personal Data 
The Service Provider shall comply with all of its obligations under the 
Data Protection Act 1998 and, if Processing Personal Data (as such 
terms are defined in section 1(1) of that Act) on behalf of the Authority, 
shall only carry out such Processing for the purposes of providing the 
Services in accordance with the Contract and shall act in accordance 
with instructions from the Authority.   
Confidentiality and Announcements 
Subject to Clause 24, each Party will keep confidential: 
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1.3.1 
the terms of this contract; and 
1.3.2  any and all Confidential Information that it may acquire in 
relation to the other party. 
Neither Party will use the other Party’s Confidential Information for any purpose 
other than to perform its obligations under this Agreement.  Each Party 
will ensure that its officers and employees comply with the provisions 
of Clause 23.1. 
The obligations on a Party set out in Clause 23.1 will not apply to any 
Confidential Information which: 
1.3.3  either of the Parties can demonstrate is in the public domain 
(other than as a result of a breach of this Clause 23); or 
1.3.4 
a Party is required to disclose by order of a court of competent 
jurisdiction but then only to the extent of such required 
disclosure. 
The provisions of this Clause 23 will survive any termination of this Agreement 
for a period of 5 years from termination. 
Freedom of Information 
For the purposes of this Clause 24: 
1.3.5 
“FOI Legislation” means the Freedom of Information Act 
2000, all regulations made under it and the Environmental 
Information Regulations 2004 and any amendment or re-
enactment of any of them; and any guidance issued by the 
Information Commissioner, the Department for Constitutional 
Affairs, or the Department for Environment Food and Rural 
Affairs (including in each case its successors or assigns) in 
relation to such legislation; 
1.3.6 
“Information” means information recorded in any form held 
by the Authority or by the Service Provider on behalf of the 
Authority; and 
1.3.7 
“Information Request” means a request for any Information 
under the FOI Legislation. 
The Service Provider acknowledges that the Authority: 
1.3.8 
is subject to the FOI Legislation and agrees to assist and co-
operate with the Authority to enable the Authority to comply 
with its obligations under the FOI Legislation; and 
1.3.9  may be obliged under the FOI Legislation to disclose 
Information without consulting or obtaining consent from the 
Service Provider. 
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Without prejudice to the generality of Clause 24.2, the Service Provider shall 
and shall procure that its sub-contractors (if any) shall: 
1.3.10  transfer to the Contract Manager (or such other person as may 
be notified by the Authority to the Service Provider) each 
Information Request relevant to the Contract, the Services or 
any member of the TfL Group that it or they (as the case may 
be) receive as soon as practicable and in any event within 2 
Business Days of receiving such Information Request; and 
1.3.11  in relation to Information held by the Service Provider on behalf 
of the Authority, provide the Authority with details about and/or 
copies of all such Information that the Authority requests and 
such details and/or copies shall be provided within 5 Business 
Days of a request from the Authority (or such other period as 
the Authority may reasonably specify), and in such forms as 
the Authority may reasonably specify. 
The Authority shall be responsible for determining whether Information is 
exempt information under the FOI Legislation and for determining what 
Information will be disclosed in response to an Information Request in 
accordance with the FOI Legislation.  The Service Provider shall not 
itself respond to any person making an Information Request, save to 
acknowledge receipt, unless expressly authorised to do so by the 
Authority. 
Dispute Resolution 
The Authority and the Service Provider shall use all reasonable endeavours to 
negotiate in good faith and settle any dispute or difference that may 
arise out of or relate to the Contract (“Dispute”) before resorting to 
litigation. 
If the Dispute is not settled through discussion between the Contract Manager 
and a representative of the Service Provider within a period of seven 
Business Days of the date on which the Dispute arose, the Parties may 
refer the Dispute in writing to a director or chief executive (or 
equivalent) (“Senior Personnel”) of each of the Parties for resolution. 
If the Dispute is not resolved within 14 Business Days of referral to the Senior 
Personnel, either Party may propose by notice to the other Party 
(“Notice”) that a structured mediation or negotiation be entered into 
with the assistance of a mediator. 
If the Parties are unable to agree on a mediator, or if the agreed mediator is 
unable or unwilling to act within 28 Business Days of the service of the 
Notice, either Party may apply to the Centre for Effective Dispute 
Resolution (“CEDR”) in London to appoint a mediator.  The costs of 
that mediator shall be divided equally between the Parties or as the 
Parties may otherwise agree in writing. 
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Where a dispute is referred to mediation under Clause 25.3, the Parties will 
attempt to settle such Dispute by mediation in accordance with the 
model mediation procedures published by CEDR or such other 
procedures as the mediator may recommend. 
If the Parties reach agreement on the resolution of the Dispute, such 
agreement shall be recorded in writing and once signed by the Parties’ 
authorised representatives, shall be final and binding on the Parties. 
If either Party refuses at any time to participate in the mediation procedure and 
in any event if the Parties fail to reach agreement on the Dispute within 
40 Business Days of the service of the Notice either Party may 
commence proceedings in accordance with Clause 38. 
For the avoidance of doubt, the Service Provider shall continue to provide the 
Services in accordance with the Contract and without delay or 
disruption while the Dispute is being resolved pursuant to this Clause 
25. 
Neither Party shall be prevented from, or delayed in, seeking any order for 
specific performance or for interim or final injunctive relief as a result of 
the provisions of this Clause 25 and Clause 25 shall not apply in 
respect of any circumstances where such remedies are sought. 
Breach and Termination of Contract 
Without prejudice to the Authority’s right to terminate at common law, the 
Authority may terminate the Contract immediately upon giving notice to 
the Service Provider if: 
1.3.12 except as provided in and without prejudice to Clauses 26.1.3, 
the Service Provider has committed any material or persistent 
breach of the Contract and in the case of such a breach that is 
capable of remedy fails to remedy that breach within 10 
Business Days (or such other timeframe as specified in writing 
by the Authority) from the date of written notice to the Service 
Provider giving details of the breach and requiring it to be 
remedied; or 
1.3.13  the Service Provider is subject to an Insolvency Event; or 
1.3.14  the Service Provider is in breach of Clause 9.3; or 
1.3.15  the Authority is not satisfied on the issue of any conflict of 
interest in accordance with Clause 10; or 
1.3.16  the Service Provider commits any of the money laundering 
related offences listed in the Public Contract Regulations 2006. 
Without prejudice to any of the Authority's other rights, powers or remedies 
(whether under the Contract or otherwise) if the Service Provider is in 
breach of any of its warranties and/or obligations under Clause 6 
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and/or any of its other obligations in respect of the Services under the 
Contract, the Service Provider shall, if required to do so by the 
Authority, promptly remedy and/or re-perform the Services or part of 
them at its own expense to ensure compliance with such warranties 
and/or obligations.  Nothing in this Clause 26.2 shall prevent the 
Authority from procuring the provision of any Services or any remedial 
action in respect of any Services from an alternative contractor and, 
where the Authority so procures any Services or any remedial action, 
the Authority shall be entitled to recover from the Service Provider all 
additional cost, loss and expense incurred by the Authority and 
attributable to the Authority procuring such Services or remedial action 
from such alternative contractor. 
Neither Party shall be deemed to be in breach of the Contract, or otherwise 
liable to the other Party in any manner whatsoever, for any failure or 
delay in performing its obligations under the Contract to the extent that 
such failure or delay is due to a Force Majeure Event.  If a Force 
Majeure Event has continued for more than 8 weeks from the date on 
which that Force Majeure Event first arose and is having a material 
adverse effect on either Party’s performance of its obligations under 
the Contract (“the Affected Party”), then for as long as such Force 
Majeure Event continues and has that effect, the Party not affected by 
such Force Majeure Event (“Innocent Party”) may terminate the 
Contract immediately upon giving notice to the Affected Party.  If the 
Contract is terminated in accordance with this Clause 26.3 then without 
prejudice to any rights and liabilities which accrued prior to termination 
the Affected Party shall not be liable to the Innocent Party by reason of 
such termination. 
Without prejudice to the Authority’s right to terminate the Contract under 
Clause 26.1 or to terminate at common law, the Authority may 
terminate the Contract at any time without cause subject to giving the 
Service Provider written notice of the period specified in Schedule 1, 
provided that this Clause 26.4 may be disapplied by notice to that 
effect in Schedule 1. 
To the extent that the Authority has a right to terminate the Contract under this 
Clause 26 then, as an alternative to termination, the Authority may by 
giving notice to the Service Provider require the Service Provider to 
provide part only of the Services with effect from the date specified in 
the Authority’s notice (“Change Date”) whereupon the provision of the 
remainder of the Services will cease and the definition of “the Services” 
shall be construed accordingly.  The Charges applicable with effect 
from the Change Date will be adjusted proportionately or if in the 
Authority’s opinion a proportionate adjustment would not be 
reasonable in such manner as the Authority may determine. 
Consequences of Termination or Expiry 
Notwithstanding the provisions of Clause 23, wherever the Authority chooses 
to put out to tender for a replacement Service Provider some or all of 
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the Services, the Service Provider shall disclose to tenderers such 
information concerning the Services as the Authority may require for 
the purposes of such tender.  The Service Provider may impose upon 
any recipient of such information such obligations of confidentiality as it 
may require. 
The termination or expiry of the Contract shall not prejudice or affect any right, 
power or remedy which has accrued or shall accrue to either Party 
prior to or after such termination or expiry. 
Upon expiry or termination of the Contract (howsoever caused): 
1.3.17  the Service Provider shall, at no further cost to the Authority: 
1.3.17.1  take all such steps as shall be necessary to agree 
with the Authority a plan for the orderly handover of 
Services to the Authority (or its nominee), such that 
the Services can be carried on with the minimum of 
interruption and inconvenience to the Authority and 
to effect such handover; 
1.3.17.2  on receipt of the Authority’s written instructions to do 
so (but not otherwise), arrange to remove all 
electronically held information by a mutually agreed 
date, including the purging of all disk-based 
information and the reformatting of all disks. 
1.3.18  the Authority shall (subject to Clauses 17, 27.1 and 27.4 and 
the provisions of any security for due performance supplied by 
the Service Provider) pay the Service Provider any Charges 
remaining due in relation to any Services properly performed in 
accordance with the Contract up to the date of termination or 
expiry calculated so far as is possible in accordance with 
Schedule 4 or otherwise reasonably determined by the 
Authority. 
On termination of the Contract under Clause 26.1 or a cessation of any 
Services under Clause 26.4 (but in the case of the latter only insofar as 
the right to cease any Services arises as a result of a right for the 
Authority to terminate under Clause 26.1), the Authority may enter into 
any agreement with any third party or parties as the Authority thinks fit 
to provide any or all of the Services and the Service Provider shall be 
liable for all additional expenditure reasonably incurred by the Authority 
in having such services carried out and all other costs and damages 
reasonably incurred by the Authority in consequence of such 
termination. The Authority may deduct such costs from the Charges or 
otherwise recover such costs from the Service Provider as a debt. 
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Survival 
The provisions of Clauses 1, 3.1.3, 4, 5, 6.1.4, 8.1, 9.2.2, 9.2.3, 11.1.1, 
11.1.2, 11.1.5, 11.2, 14, 16-20 (inclusive), 21.2, 22-25 (inclusive), 27-
30 (inclusive), 32-38 (inclusive) and any other Clauses or Schedules 
that are necessary to give effect to those Clauses shall survive 
termination or expiry of the Contract.  In addition, any other provision of 
the Contract which by its nature or implication is required to survive the 
termination or expiry of the Contract shall do so. 
Rights of Third Parties 
 
 
Save that any member of the TfL Group has the right to enforce the terms of 
the Contract in accordance with the Contracts (Rights of Third Parties) 
Act 1999 (“Third Party Act”), the Parties do not intend that any of the 
terms of the Contract will be enforceable by virtue of the Third Party 
Act by any person not a party to it. 
Notwithstanding Clause 29.1, the Parties are entitled to vary or rescind the 
Contract without the consent of any or all members of the TfL Group. 
Contract Variation 
Save where the Authority may require an amendment to the Services, 
the Contract may only be varied or amended with the written 
agreement of both Parties. The details of any variations or 
amendments shall be set out in such form as the Authority may dictate 
and which may be substantially in the form set out in Schedule 6 and 
shall not be binding upon the Parties unless completed in accordance 
with such form of variation. 
Novation 
The Authority may novate or otherwise transfer the Contract (in whole or in 
part). 
Within 10 Business Days of a written request from the Authority, the Service 
Provider shall at its expense, execute such agreement as the Authority 
may reasonably require to give effect to any such transfer all or part of 
its rights and obligations under the Contract to one or more persons 
nominated by the Authority. 
Subject to Clause 9, the Contract is personal to the Service Provider who shall 
not assign the benefit or delegate the burden of the Contract or 
otherwise transfer any right or obligation under the Contract without the 
prior written consent of the Authority. 
Non-Waiver of Rights 
No waiver of any of the provisions of the Contract is effective unless it 
is expressly stated to be a waiver and communicated to the other Party 
in writing in accordance with the provisions of Clause 34.  The single or 
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partial exercise of any right, power or remedy under the Contract shall 
not in any circumstances preclude any other or further exercise of it or 
the exercise of any other such right, power or remedy. 
Illegality and Severability 
If any provision of the Contract (in whole or in part) is held invalid, 
illegal or unenforceable for any reason by any court of competent 
jurisdiction, such provision shall be severed from the Contract and the 
remaining provisions shall continue in full force and effect as if the 
Contract had been executed without the invalid, illegal, or 
unenforceable provision.  In the event that in the Authority’s 
reasonable opinion such a provision is so fundamental as to prevent 
the accomplishment of the purpose of the Contract, the Authority and 
the Service Provider shall immediately commence good faith 
negotiations to remedy such invalidity. 
Notices 
Subject to Clause 34.2, any notice, demand or communication in 
connection with this Agreement will be in writing and may be delivered 
by hand, post or facsimile addressed to the recipient at its registered 
office, the address stated in Schedule 1 or any other address 
(including a facsimile number) notified to the other party in writing in 
accordance with this clause as an address to which notices, invoices 
and other documents may be sent.  The notice, demand or 
communication will be deemed to have been duly served: 
1.4 
if delivered by hand, at the time of delivery; 
1.5 
if delivered by post, 48 hours after being posted or in the case of 
Airmail 14 days (excluding Saturdays, Sundays and public holidays) 
after being posted; or 
1.6 
if delivered by facsimile, at the time of transmission, provided that a 
confirming copy is sent by first class post to the other party within 24 
hours after transmission. 
Entire Agreement 
Subject to Clause 35.2: 
1.6.1  the Contract and all documents referred to in the Contract, 
contain all of the terms which the Parties have agreed relating 
to the subject matter of the Contract and such documents and 
supersede and extinguish any prior drafts, agreements, 
undertakings, representations, warranties and arrangements of 
any nature whatsoever, whether or not in writing relating to the 
provision of the Services.  Neither Party has been induced to 
enter into the Contract by a statement which it does not 
contain; 
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1.6.2  and without prejudice to the Service Provider’s obligations 
under the Contract, the Service Provider is responsible for and 
shall make no claim against the Authority in respect of any 
misunderstanding affecting the basis of the Service Provider’s 
tender in respect of the Contract or any incorrect or incomplete 
information howsoever obtained. 
Nothing in this Clause 35 excludes any liability which one Party would 
otherwise have in respect of any statement it has made fraudulently to 
the other Party.  
Relationship of the Parties 
Nothing in the Contract constitutes, or shall be deemed to constitute, a 
partnership between the Parties.  Except as expressly provided in the 
Contract, neither Party shall be deemed to be the agent of the other, 
nor shall either Party hold itself out as the agent of the other. 
Further Assurance 
37.1 
Each Party will do or procure the doing of all acts and things and 
execute or procure the execution of all such documents as the other 
Party reasonably considers necessary to give full effect to the 
provisions of the Contract. 
Governing Law 
The Contract shall be governed by and construed in accordance with 
the law of England and Wales.  Without prejudice to Clause 25, the 
courts of England will have exclusive jurisdiction to settle any dispute 
which may arise out of or in connection with the Contract provided that 
the Authority has the right in its absolute discretion to enforce a 
judgment and/or to take proceedings in any other jurisdiction in which 
the Service Provider is incorporated or in which any assets of the 
Service Provider may be situated.  The Parties agree irrevocably to 
submit to that jurisdiction. 
 
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THE CONTRACT has been signed for and on behalf of the Parties the day and 
year written above. 
 
 
 
 
Signed by 
 
 
) 
for and on behalf of   
 
 
) 
The Authority 
 
 
) 
 
Signature 
Print name and position
 
 
 
 
 
  
Date: 
 
 
 
 
 
 
 
Signed by 
 
 
) 
for and on behalf of 
 
 
) 
the Service Provider   
 
) 
   
Signature 
 
Print name and position
 
 
 
 
 
 
 
 
 
 
 
 
 
Date:
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SCHEDULE 1 - KEY CONTRACT INFORMATION 
 
1. 
Contract Reference Number: 
4600001859 
 
 
2. 
Name of Service Provider: 
Ontime Automotive Ltd 
 
 
3. Commencement: 
 
(a) 
Contract Commencement Date:  
29th August 2007 
 
[Information Redacted] 
 
4. 
Duration/Expiry 
Date: 
   30th June 2013  
 
There is an option to extend the contract for up to a further 18 months 
 
 
5. Payment 
Period 
(see Clause 5.1): 
The payment period shall be 4-weekly from Service Commencement 
Date and will be on a pro rata basis with dates to coincide with TfL’s 
accounting period dates. 
 
 
6. 
Address where invoices shall be sent: 
 
Financial Services Centre 
Transport for London  
24th Floor Empress State 55 Lillie Road 
Earl’s Court, London 
SW6 1TR 
 
 
7. 
Time for payment where not 30 days (see Clause 5): 
 
 
8. 
Details of the Authority’s Contract Manager 
 
Name: 
Mr  Kenny Folami   
Address: 1st Floor , Kings Building 
 
 
16 Smith Square 
 
 
London SW1P 3HQ 
Tel: 
 
020 7126 2741 
Fax:   
0207 126 2541 
Email: 
[email address] 
 
 
9. 
Details of the Authority’s Procurement Manager 
 
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Name: 
Clive Edwards   
Address: Procurement  Dept 
 
 
3rd Floor, 172 Buckingham Palace Road  
 
 
London SW1W 9TN 
Tel: 
020 7027 5595 
Fax: 
020 7918 3927 
Email: 
[email address] 
 
[Information Redacted] 
 
 
 
11. 
Notice period in accordance with Clause 26.4 (termination without 
cause): 90 days  
 
 
12. 
Address for service of notices and other documents in accordance 
with Clause 34: 
 
For the Authority: 
 
Name: 
Mr Clive Edwards 
 
Address: 
 Procurement Dept 
 
 
3rd Floor, 172 Buckingham Palace Road  
 
  London 
SW1W 
9TN 
 
 
9. 
Office facilities to be provided to the Service Provider in 
accordance with Clause 11.3:  
Not applicable  
 
[Information Redacted] 
 
 
 
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[Information Redacted]
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[Information Redacted] 
 
 
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SCHEDULE 2 - SPECIAL CONDITIONS OF CONTRACT 
 
A1  
DATA PROTECTION 
 
A1.1 
Without prejudice to the generality of Clause 22, the Service Provider 
shall: 
A1.1.1 
take appropriate technical and organisational security 
measures, that are satisfactory to the Authority, against 
unauthorised or unlawful Processing of Authority Personal 
Data and against accidental loss, destruction of, or 
damage to such Personal Data; 
A1.1.2 
provide the Authority with such information as it may from 
time to time require to satisfy itself of compliance by the 
Service Provider with Clause A1.1.1; 
A1.1.3 
co-operate with the Authority in complying with any subject 
access request made by any Data Subject pursuant to the 
DPA and/or responding to any enquiry made or 
investigation or assessment of Processing initiated by the 
Information Commissioner in respect of any Authority 
Personal Data;  
A1.1.4 
when notified by the Authority, comply with any agreement 
between the Authority and any Data Subject in relation to 
any Processing which causes or is likely to cause 
substantial and unwarranted damage or distress to such 
Data Subject, or any court order requiring the rectification, 
blocking, erasure or destruction of any Authority Personal 
Data; 
A1.1.5 
take reasonable steps to ensure the reliability of personnel 
having access to Authority Personal Data and to ensure 
that such personnel are fully aware of the measures to be 
taken and the Service Provider’s obligations under this 
Clause A1 when Processing Authority Personal Data; and 
A1.1.6 
not Process any Authority Personal Data outside the 
European Economic Area (or any country deemed 
adequate by the Commission pursuant to Article 25(6) 
Directive 95/46/EC) without the Authority’s prior written 
consent. 
A1.2 
When the Service Provider receives a written request from the 
Authority for information about, or a copy of, Authority Personal Data, 
the Service Provider shall supply such information or data to the 
Authority within such time and in such form as specified in the request 
(such time to be reasonable) or if no period of time is specified in the 
request, then within 10 Business Days from the date of the request. 
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A1.3 
The Authority remains solely responsible for determining the purposes 
and manner in which Authority Personal Data is to be Processed.  The 
Service Provider shall not share any Authority Personal Data with any 
sub-contractor or third party unless there is a written contract in place 
with the Authority which requires the sub-contractor or third party to: 
A1.3.1 
only Process Authority Personal Data in accordance with 
the Authority’s instructions to the Service Provider; and 
A1.3.2 
comply with the same obligations with which the Service 
Provider is required to comply with under this Clause A1. 
A1.4 
Details of the Personal Data to be Processed by the Service Provider 
and the purposes of such Processing are as follows: 
1. Data 
Subjects 
The Personal Data to be Processed by the Service 
Provider (if any) concerns the following categories of Data 
Subjects: 
Customer data 
2. 
Categories of Data 
The Personal Data to be Processed concerns the following 
categories of data: 
Names, addresses, telephone numbers, vehicle details, 
details of previous and current offences, payment records 
3. 
Purposes of the Processing 
The Personal Data is to be Processed for the following 
purposes: 
Compliance with the statutory regulation in regard to 
discharging TfL’s duties in relation to parking, traffic and 
other enforcement activities. 
4. Manner 
of 
Processing 
The Personal Data is to be Processed in the following 
manner: 
Manual and/or computerised 
5. 
Sensitive Personal Data 
The Personal Data concerns the following categories of 
Sensitive Personal Data (if any): 
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None 
6. Recipients 
The Personal Data may only be disclosed to the following 
recipients or categories of recipients within the Service 
Provider’s organisation: 
Contract management, cashiering and supervisory staff. 
7. Onward 
Transfers 
The Personal Data may only be shared with the following 
recipients or categories of recipients outside the Service 
Provider’s organisation: 
Authorised TfL staff 
A3 PERSONNEL 
MANAGEMENT AND TRAINING 
A3.1 
The Service Provider shall provide the Key Personnel and shall 
procure that they: 
A3.1.1 
diligently supervise the performance of the Services; 
A3.1.2 
attend all contract meetings with the Authority (the 
location, frequency and time of which shall be specified by 
the Authority from time to time); and 
A3.1.3 
be available to the Authority to resolve any issues arising 
in connection with the Contract at such time period as is 
specified in Schedule 1. 
A3.2 
The Service Provider may only make any changes to the Key 
Personnel (except in the event of sickness, incapacity or resignation) 
with the prior consent of the Procurement Manager (which shall not be 
unreasonably withheld). 
A3.3 
The Service Provider: 
A3.3.1 
without prejudice to Clause 8.2 undertakes that all the 
Service Provider’s Personnel possess the appropriate 
skills, qualifications and experience to perform the tasks 
assigned to them, and that they shall be available at such 
times as are necessary to perform the Services in 
accordance with the Contract; 
A3.3.2 
shall ensure that all the Service Provider’s Personnel are 
in possession of valid work permits if they are non-
European Community nationals; and 
A3.3.3 
subject to Clause A3.5 shall (at its expense) provide or 
procure the provision of training for the Service Provider’s 
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Personnel in respect of all aspects of its performance of 
the Contract and, as the Authority may require, for any 
employees, agents and contractors of the Authority in 
relation to the operation or use of any equipment supplied 
under the Contract in accordance with the terms set out in 
Schedule 1. 
A3.4 
Without prejudice to the Service Provider’s other obligations under the 
Contract, where training of any or all of the Service Provider's 
Personnel is required for the purposes of performance of the Contract, 
the Service Provider shall not assign any Service Provider’s Personnel 
to the performance of the Contract unless and until such Service 
Provider’s Personnel have satisfactorily completed such training.   
A3.5 
The Authority will arrange (at its expense) safety training (as referred 
to in Schedule 1) for those of the Service Provider’s Personnel 
identified at the Service Commencement Date (if any) but, for the 
avoidance of doubt, such safety training in respect of any other 
Service Provider Personnel will be arranged by and be at the expense 
of the Service Provider.  For the avoidance of doubt, the Authority will 
not be responsible for the remuneration, travel, subsistence or other 
similar costs and expenses of any of the Service Provider Personnel 
attending any training under this Clause A3.5. 
A4 
SECURITY AND GUARANTEES 
A4.1 
As a condition precedent to the Contract, the Service Provider shall (to 
the extent that it has not already done so) provide at its expense: 
A4.1.1 
a parent company guarantee (from such Holding Company  
as the Authority may require unless otherwise agreed with 
the Authority) and, if requested by the Authority, a legal 
opinion as to its enforceability; and/or 
A4.1.2 
a performance bond, together with a legal opinion as to its 
enforceability; 
each as may be set out in the Appendices to this Contract (for the 
avoidance of doubt, if no such appendices are included, no such 
guarantee, bond or legal opinion is required). 
A4.2 
The Authority shall not be obliged to make any payment to the Service 
Provider under the Contract whether for the Charges or otherwise 
unless and until the parent company guarantee and/or performance 
bond (as the case may be) (and legal opinion if applicable) have been 
provided in a form satisfactory to the Authority. 
A4.3 
The Service Provider shall be regarded as being in material breach of 
the Contract which is incapable of remedy in the event that any parent 
company guarantee and/or performance bond (as the case may be) is 
or becomes invalid or otherwise unenforceable. 
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A4.4 
Where the Service Provider has provided the Authority with a 
performance bond and thereafter any variation is made to the Services 
under Clause 30, the Authority may in its discretion require the Service 
Provider to provide at its expense a replacement performance bond 
for a greater sum where such variation either alone or when 
aggregated with any other variations has resulted in a material 
increase to the value of the Contract to the Authority.  
A7 FURTHER 
INSURANCE 
REQUIREMENTS 
A7.1 
Without prejudice to Clauses 18 and 19 or any other provision of the 
Contract, the Service Provider shall comply with the provisions of this 
Clause A7. 
A7.2 
Where the Insurances contain a care, custody or control exclusion, the 
relevant policy shall be endorsed so as to delete the exclusion in 
respect of any Third Party Vehicles (including contents), TfL Premises 
(including contents) that are occupied by the Service Provider for the 
purpose of performing the Services. 
A7.3 
The Service Provider shall: 
A7.3.1 if 
required 
by 
the Authority, use all reasonable endeavours 
to procure that its public liability insurance extends to 
indemnify the Authority as principal; 
A7.3.2 
where any Insurance is due for renewal during the Term, 
the Service Provider shall within 5 Business Days of the 
date of renewal also provide the Authority with satisfactory 
evidence that such Insurance has been renewed; 
A7.3.3 
if required by the Authority, procure that prior to cancelling 
or changing any term of any Insurances, the insurer or 
insurers under such Insurances give the Authority not less 
than 30 days’ notice of intention to cancel or make such 
change; 
A7.3.4 
bear the cost of all or any excesses under the Insurances; 
A7.3.5 
not take or shall not fail to take any action or (insofar as it 
is reasonably within its power) permit anything to occur in 
relation to it which would entitle any insurer to refuse to 
pay any claim under any of the Insurances; 
A7.3.6 
notify the Authority as soon as reasonably practicable in 
writing of any anticipated or actual event or circumstance 
which may lead or has led to any Insurance lapsing or 
being terminated or the cover under it being reduced or 
modified; 
A7.3.7 
notify the Authority as soon as reasonably practicable in 
writing upon becoming aware of any claim, event or 
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circumstance which is likely to give rise to any claim or 
claims in aggregate in respect of the Services in excess of 
£20,000 on any Insurance and, if requested by the 
Authority and where not otherwise subject to an obligation 
of confidentiality, provide full details of such claim, event or 
circumstance (and such other  relevant information as the 
Authority may reasonably require) within 3 Business Days 
of the Authority’s request; 
A7.3.8 
subject to Clause A7.4.1, promptly and diligently deal with 
all claims under the Insurances (or any of them) relating to 
the Services and in accordance with all insurer 
requirements and recommendations; and 
A7.3.9 
in relation to any claim settled under the Insurances in 
respect of the Services, and to the extent that the 
proceeds of such claim are payable to the Service 
Provider, pay the proceeds to the person who suffered the 
loss or damage that gave rise to the claim (whether the 
Authority, any member of the TfL Group or any third party). 
A7.4 
In relation to all the Insurances except employer’s liability insurance, 
but subject to the requirements of any insurer under the Insurances, 
the Service Provider agrees: 
A7.4.1 
to use all reasonable endeavours to procure the 
endorsement  in respect of the Insurances set out in 
Schedule 1 (if any);  
A7.4.2 
that the Authority has the right to control and to supervise 
all dealings with the press and any other media in relation 
to any incident, event, claim or action arising in connection 
with the Contract. 
A7.5 
If the Service Provider is in breach of Clause 19 or this Clause A7, 
then without prejudice to any of its other rights, powers or remedies, 
the Authority may pay any premiums required to keep any of the 
Insurances in force or itself procure such Insurances.  In either case, 
the Authority may recover such premiums from the Service Provider, 
together with all expenses incurred in procuring such Insurances as a 
debt. 
A8 
FURTHER INTELLECTUAL PROPERTY REQUIREMENTS 
 
A8.1 
The Service Provider shall procure that all the Service Provider’s 
Personnel performing the Services (or part of them) contract with the 
Service Provider that any Intellectual Property Rights arising out of or 
relating to work done by those persons pursuant to the Contract shall 
be assigned with full title guarantee to the Authority and that those 
persons shall have no title, rights or interests whether legal or 
beneficial in any of such Intellectual Property Rights and, in relation to 
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any copyright work created, that all moral rights shall be waived by the 
creator. 
A8.2 
If, and to the extent that, the Products consist of or include copyright 
work authored by the Service Provider or any other person, being 
work not prepared or developed for the purposes of the Contract, then, 
notwithstanding Clause 21.1, title to the copyright in such work shall 
not vest in the Authority.   
A8.3 
The Service Provider grants or undertakes to procure the grant to the 
Authority free of charge of a perpetual, irrevocable, transferable, 
world-wide and royalty-free licence to reproduce and to use any work 
of the type referred to in Clause A8.2 and every part of it in any 
manner. 
A8.4 
As between the Authority and the Service Provider Intellectual 
Property Rights in all documentation and other items supplied by the 
Authority to the Service Provider in connection with the Contract shall 
remain the property of the Authority. 
A8.5 
The Authority grants to the Service Provider a non-exclusive, non-
transferable licence to use all the Intellectual Property Rights owned 
(or capable of being so licensed) by the Authority required by the 
Service Provider or any of its the Service Provider’s Personnel to 
provide the Services.  Any such licence is granted for the Term solely 
to enable the Service Provider to comply with its obligations under the 
Contract. 
A9 
INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS 
 
A9.1 
The Service Provider shall: 
A9.1.1 
promptly notify the Authority upon becoming aware of an 
infringement or alleged infringement or potential 
infringement of any Intellectual Property Right which 
affects or may affect the provision or receipt of the 
Services or if any claim or demand is made or action 
brought for infringement or alleged infringement of any 
Intellectual Property Right; and 
A9.1.2 
indemnify, keep indemnified and hold harmless the 
Authority from and against all actions, claims, demands, 
costs, charges or expenses (including legal costs on a full 
indemnity basis) that arise from or are incurred by the 
Authority by reason of any infringement or alleged 
infringement of any Intellectual Property Rights of any 
person arising out of the use by the Authority of the 
Products (or any of them) or anything arising from the 
provision of the Services and from and against all costs 
and damages of any kind which the Authority may incur in 
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or in connection with any actual or threatened proceedings 
before any court or arbitrator.   
A9.2 
The Authority shall, at the request of the Service Provider, give the 
Service Provider all reasonable assistance for the purpose of the 
Service Provider contesting any such claim, demand, or action 
referred to in Clause A9.1.1 and the Service Provider shall: 
A9.2.1 
reimburse the Authority for all costs and expenses 
(including legal costs) incurred in doing so; 
A9.2.2 
conduct at its own expense all litigation and/or 
negotiations (if any) arising from such claim, demand or 
action; and 
A9.2.3 
consult with the Authority in respect of the conduct of any 
claim, demand or action and keep the Authority regularly 
and fully informed as to the progress of such claim, 
demand or action. 
A9.3 
If a claim or demand is made or action brought to which Clause A9.1 
applies or in the reasonable opinion of the Service Provider is likely to 
be made or brought, the Service Provider may, after consultation with 
the Authority, at its own expense and within a reasonable time, modify 
or substitute any or all of the Products (as defined in Clause A8.1) so 
as to avoid the infringement or the alleged infringement, provided that 
the terms of the Contract shall apply mutatis mutandis to such 
modified or substituted Products and such Products are accepted by 
the Authority. 
A10 FURTHER 
CONFIDENTIALITY 
REQUIREMENTS 
A10.1  The Service Provider shall: 
A10.1.1 
at the Authority’s request and in any event upon the 
termination or expiry of the Contract, promptly deliver to 
the Authority or destroy as the Authority may direct all 
documents and other materials in the possession, custody 
or control of the Service Provider (or the relevant parts of 
such materials) that bear or incorporate the whole or any 
part of the Confidential Information and if instructed by the 
Authority in writing, remove all electronically held 
Confidential Information, including the purging of all disk-
based Confidential Information and the reformatting of all 
disks; and 
A10.1.2 
not, except where provided in Clause 23 or with the prior 
written consent of the Authority, disclose to any person the 
nature or content of any discussions or negotiations 
between the Parties relating to the Confidential 
Information. 
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A10.2  The Service Provider acknowledges that damages would not be an 
adequate remedy for any breach of Clause 23 or A10 and that (without 
prejudice to all other rights, powers and remedies which the Authority 
may be entitled to as a matter of law) the Authority shall be entitled to 
the remedies of injunction, specific performance and other equitable 
relief to enforce the provisions of Clauses 23 and A10 and no proof of 
special damages shall be necessary for the enforcement of the 
provisions of Clauses 23 and A10.  
A10.3  The Service Provider shall not advertise or announce the existence of 
the Contract or that it is providing the Services to the Authority without 
the prior written consent of the Authority and the Authority shall have 
the right to approve any advertisement or announcement before it is 
made. 
A11 
EURO - CONTINUITY OF CONTRACT 
A11.1  The Parties confirm that the occurrence or non-occurrence of an event 
associated with economic and monetary union in the European Union 
will not have the effect of altering any term of, or discharging or 
excusing performance under the Contract or any transaction, or give 
either Party the right unilaterally to alter or terminate the Contract or 
any transaction. 
A11.2  The words “an event associated with economic and monetary union in 
the European Union” will include each and any combination of the 
following: 
A11.2.1 
the introduction of, changeover to or operation of a single 
or unified European currency (whether known as the Euro 
or otherwise); 
A11.2.2 the 
fixing 
of 
conversion rates between a member state’s 
currency and the new currency or between the currencies 
of member states; 
A11.2.3 
the introduction of that new currency as lawful currency in 
a member state; 
A11.2.4 
the withdrawal from legal tender of any currency which, 
before the introduction of the new currency, was lawful 
currency in one of the member states; 
A11.2.5 the 
disappearance 
or replacement of a relevant rate option 
or other price source for the national currency of any 
member state, or the failure of the agreed sponsor (or 
successor sponsor) to publish or display a relevant rate, 
index, price, page or screen; or 
A11.2.6 
the withdrawal of any member state from a single or 
unified European currency. 
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A16 STEP-IN 
A16.1  If the Authority reasonably believes that it needs to take action in 
connection with the Service: 
A16.1.1 
because a serious risk exists to the health or safety of 
persons or property or to the environment; and/or 
A16.1.2 
to discharge a statutory duty, 
then the following provisions shall apply.  
A16.2  The Authority shall notify the Service Provider in writing of the 
following: 
A16.2.1 
the action it wishes to take; 
A16.2.2 
the reason for such action; 
A16.2.3 
the date it wishes to commence such action; 
A16.2.4 
the time period which it believes will be necessary for such 
action; and 
A16.2.5 
to the extent practicable, the effect on the Service Provider 
and its obligations to provide the Services during the 
period such action is being taken. 
A16.3  Following service of such notice, the Authority or a third party 
appointed by the Authority for the purpose shall take such action as is 
notified under these provisions and any consequential additional 
action as the Authority reasonably believes is necessary (the 
“Required Action”) and the Service Provider shall give all reasonable 
assistance to the Authority or such third party while it is taking such 
the Required Action (such assistance to be at the expense of the 
Authority). 
A16.4  For so long as and to the extent that the Required Action is taken, and 
this prevents the Service Provider from providing any part of the 
Service, the Service Provider shall be relieved from its obligations to 
provide such part of the Service and the Authority shall not be liable to 
pay Charges for such part of the Service (except to the extent that the 
Authority shall pay the Service Provider for the assistance it provides 
in accordance with Clause A16.3). 
A17 
ADJUSTMENT TO CHARGES (INDEXATION) 
A17.1  In this Clause A17, “RPI” shall mean the Retail Prices Index as 
published by the Office for National Statistics from time to time, or 
failing such publication, such other index as the parties may agree. 
A17.2  On and with effect from each anniversary of the Service 
Commencement Date, the Charges shall be adjusted upwards or 
downwards (as the case may be) by the amount of the change (if any) 
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in RPI between its rate last published (as final) immediately before 
such anniversary and its rate published (as final) twelve months before 
that. 
A21 
ALTERNATIVE OPERATIONAL MANAGEMENT REQUIREMENTS 
Clause 7.1 shall not be used and is replaced with the following: 
A21.1  The Authority authorises the Contract Manager to act as the 
Authority’s representative for the Contract and the Service Provider 
shall deal with the Contract Manager (or his or her nominated 
representative) in respect of all matters arising under the Contract 
unless otherwise notified by the Authority save in respect of issues 
relating to variations to the terms and conditions in the Contract 
(including extensions of contract) which shall be referred to the 
Procurement Manager. 
A23 
TRANSFER OF EMPLOYEES TO SERVICE PROVIDER 
A23.1  Clause 8.1 shall not be used and is replaced with the following. 
A23.2  For the purposes of this Clause: 
A23.2.1 Not 
used 
 
A23.2.2 “Current Service Provider” means provider of services 
substantially similar to the Services immediately before the 
Service Commencement Date (which may or may not be 
the Authority); 
 
A23.2.3 “Employment Costs” means wages, holiday pay, 
employment benefit, costs, redundancy costs and unfair 
dismissal costs and awards in respect of all Transferring 
Staff; 
 
A23.2.4 “Further Transfer Date” means the date of the transfer of 
employment of the Re-Transferring Personnel from the 
Service Provider to the Authority or any Replacement 
Service Provider; 
 
A23.2.5 “Regulations” means the Transfer of Undertakings 
(Protection of Employment) Regulations 2006 as amended; 
 
A23.2.6 “Replacement Service Provider” means any replacement 
supplier or provider to the Authority of the Contract (or any 
part of it); 
 
A23.2.7 “Re-Transferring Personnel” means any Service 
Provider’s Personnel who: 
 
(a) 
will transfer to the employment of either the 
Authority or the Replacement Service Provider 
pursuant to the Regulations; or 
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(b) 
accepts an offer of employment from the 
Authority or a Replacement Provider (as 
appropriate) 
 
upon the expiration or termination (in whole or in part) of 
this Contract; 
 
A23.2.8 “Statement of Practice”  means the Cabinet Office’s 
Statement of Practice, “Staff Transfers in the Public 
Sector” (January 2000) as amended from time to time; 
 
A23.2.9 “Transfer of Provision”; means the transfer of the 
provision of the Services from the provision by the Current 
Service Provider to the provision by the Service Provider; 
 
A23.2.10 “Transferring Staff” means such employees as are 
named in an Appendix to this Contract. 
 
A23.3  It is understood and acknowledged by the Parties that the Regulations 
apply to the Transfer of Provision and accordingly, pursuant to the 
Regulations, the contracts of employment between the Current 
Service Provider and the Transferring Staff will have effect from the 
29th October 2007 as if originally made between the Service Provider 
and the Transferring Staff (except in relation to occupational pension 
scheme benefits excluded under Regulation 10 of the Regulations 
which will be subject to the provisions of  Clause A23.4. 
 
A23.4  The Service Provider will provide the Transferring Staff with access to 
the Ontime Automotive Group Personal Pension Plan and will 
contribute a contribution to match the employees contribution up to a 
maximum of 6% of salary with effect from the Contract 
Commencement Date  
 
A23.5  All Employment Costs in respect of the period: 
 
A23.5.1 
up to the Contract Commencement Date (whether or not 
due for payment at that date) will be the responsibility of 
the Current Service Provider; and 
 
A23.5.2 
on and after the Commencement Date will be the 
responsibility of the Service Provider, 
 
and will, if necessary, be apportioned on a time basis between the 
Current Service Provider and the Service Provider. 
 
A23.6 Not 
Used 
 
A23.7  The Service Provider will indemnify, keep indemnified and hold 
harmless the Authority from and against all costs (including the costs 
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of enforcement), expenses, liabilities (including any tax liability), 
injuries, direct, indirect or consequential loss (all three of which terms 
include ,without limitation, pure economic loss, loss of profit, loss of 
business, depletion of goodwill and like loss), damages, claims, 
demands, proceedings and legal costs (on a full indemnity basis) 
which the Authority incurs or suffers arising out of or in connection 
with: 
 
A23.7.1 
any act or omission by or on behalf of the Service Provider 
in respect of any person employed or engaged by it 
including, on or after the Contract Commencement Date, 
the Transferring Staff;  
 
A23.7.2 
any claim brought or other action taken by or on behalf of 
any of the Transferring Staff which arises from or in 
connection with (directly or indirectly) any act or omission 
and/or, communication made to the Transferring Staff 
before the Contract Commencement Date by, on behalf of 
and/or at the instruction of the Service Provider; 
 
A23.7.3 
any failure by the Service Provider to provide sufficient 
information to the Current Service Provider to enable it to 
comply with its information and consultation obligations 
under the Regulations; 
 
A23.7.4 
the employment or termination of employment by the 
Service Provider of any Transferring Staff (whether or not 
terminated by notice and, if so terminated, whenever that 
notice expires) on or from the Contract Commencement 
Date; and/or 
 
A23.7.5 
any actual, proposed or anticipated changes made by the 
Service Provider to the terms and conditions of 
employment of any of the Transferring Staff which are or 
are alleged to be to the detriment of any of the 
Transferring Staff. 
 
A23.8  The Service Provider will provide the Current Service Provider, as 
soon as practicable, but in any event in good time before the Contract 
Commencement Date with all information which the Current Service 
Provider may reasonably require to enable it to comply with its 
information and consultation obligations under the Regulations. 
 
A23.9  The Service Provider warrants and undertakes to the Authority that all 
information given to the Authority regarding the Transferring Staff and 
any measures it proposes to take in relation to them is and will be full 
and accurate in all respects.   
 
A23.10  Promptly when requested by the Authority (but not more than [twice] in 
any year) and not more than 7 days after the date of any notice to 
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terminate this Agreement given by either party for any reason 
whatsoever, provide and use its best endeavours to procure that any 
relevant subcontractor provides the following information to the 
Authority 
 
A23.10.1  a list of current Service Providers Personnel and 
subcontractors (each identified as such in the list) (the 
“Staff List”); 
 
A23.10.2  all material terms and conditions relating to the 
employment or engagement of the persons listed on the 
Staff List; 
 
A23.10.3  written job descriptions of the persons listed on the Staff 
List; 
 
A23.10.4  all other information which the Service Provider or 
subcontractors knows or ought to know about its or their 
rights, powers, duties and liabilities under or in connection 
with the contracts of employment of the persons listed on 
the Staff List including without limitation their job titles, 
grades or seniority, dates of commencement of continuous 
employment, remuneration (salary and benefits) and 
pension rights; and 
 
A23.10.5  in the situation where notice to terminate this Agreement 
has been given,  a list of all persons who are engaged or 
have been engaged during the preceding six months in the 
provision of the Contract, whom the Service Provider 
considers will not transfer under the Regulations for any 
reason whatsoever together with details of their role and a 
full explanation of why the Service Provider thinks such 
persons will not transfer, 
 
 
such information together being the "Staffing Information".  
 
A23.11 The Service Provider will notify the Authority in as much detail as 
possible as soon as practicable and in any event within 5 days of the 
Service Provider becoming aware of any additional or new Staffing 
Information and/or any changes to any Staffing Information already 
provided. 
 
A23.12 The Service Provider warrants to the Authority that any Staffing 
Information which supplies (including any copies of it) is complete and 
accurate in all respects and will be kept complete and accurate. 
 
A23.13 Subject to Clause A23.14, the Service Provider will provide the 
Authority with a final Staff List (“the Final Staff List”) not less than 14 
days before the date of expiry or earlier termination of the Contract. 
 
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A23.14  If the Contract is terminated by either party in accordance with Clause 
26.1 or by the Authority in accordance with Clause 26.1 or 26.2 then 
the Final Staff List will be provided by the Service Provider to the 
Authority within 14 days of the date of termination of the Contract. 
 
A23.15  The Service Provider warrants that as at the date of expiry or earlier 
termination of the Contract: 
 
A23.15.1  the Final Staff List and the Staffing Information relating to 
persons on that list will be complete and accurate; 
 
A23.15.2  the Final Staff List will identify all actual and potential Re-
Transferring Personnel; and 
A23.15.3  it will have disclosed all terms and conditions of 
employment or engagement and other Staffing Information 
relating to the Re-Transferring Personnel to the Authority. 
 
A23.16  From the earlier of: 
 
A23.16.1  the date falling 3 calendar months before the date of 
expiry of the Contract; or 
 
A23.16.2  if the Contract is terminated by either party in accordance 
with  Clause 26.3 or by the Authority in accordance with 
Clause 26.1 or 26.2, the date of the relevant termination 
notice 
 
the Service Provider will not and will procure that its Subcontractors do 
not without the prior written consent of the Authority (such consent not 
to be unreasonably withheld or delayed): 
 
A23.16.3  terminate or give notice to terminate the employment or 
engagement, or replace the persons listed on the most 
recent Staff List and/or any Re-Transferring Personnel;  
 
A23.16.4 
deploy or assign any other person to perform the Services 
who is not included on the most recent Staff List;  
 
A23.16.5  make, propose or permit any changes to the terms and 
conditions of employment or engagement of any persons 
listed on the most recent Staff List  and/or any Re-
Transferring Personnel;  
 
A23.16.6  increase to any significant degree the proportion of 
working time spent on the Services by any of the Service 
Provider Personnel; or 
 
A23.16.7  introduce any new contractual or customary practice 
(including for the avoidance of doubt any payments on 
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termination of employment) applicable to any person listed 
on the most recent Staff List. 
 
A23.17  The Service Provider will promptly notify the Authority of any notice of 
resignation received from any person listed on the most recent Staff 
List or the Final Staff List (if any) during the period referred to in 
Clause A23.16 regardless of when such notice takes effect. 
 
A23.18  For the avoidance of doubt, the Service Provider confirms that the 
Authority will be permitted to disclose any information provided to it 
under this Clause A23 in summary form to any person who has been 
invited to tender for the provision of the Services (or similar services) 
and to any Replacement Service Provider. 
A24 
TRANSFER OF EMPLOYEES ON EXPIRY OR TERMINATION 
A24.1  If the Regulations apply on the expiration or termination of the 
Contract and/or the appointment of a Replacement Service Provider 
the following will apply: 
 
A24.1.1 
the contracts of employment of each member of the Re-
Transferring Personnel will have effect (except in relation 
to occupational pension scheme benefits excluded under 
Regulation  10 of the Regulations which will be treated in 
accordance with the provisions of the Pensions Act 2004 
and the Transfer of Employment (Pensions Protection) 
Regulations 2005) 
 
A24.1.2 
During the period commencing on the earlier of: 
 
A24.1.2.1  the date falling 6 calendar months before the 
Further Transfer Date; or 
 
A24.1.2.2  if the Agreement is terminated by either party 
in accordance with Clause 26.3 or by the 
Authority in accordance with Clause 26.1, 
26.2 or 26.4, the date of the relevant 
termination notice, 
 
and ending on the Further Transfer Date the Service 
Provider will: 
 
(a) 
provide the Authority with access to such 
employment records as the Authority may 
require to put in place the administrative 
arrangements for the transfer of the contracts 
of employment of the Re-Transferring 
Personnel to the Authority or Replacement 
Service Provider (as appropriate);  
 
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(b) 
allow the Authority to have copies of any of the 
documents referred to in Clauses A23 and 
A24; and 
 
(c) 
provide all original employment records 
relating to the Re-Transferring Personnel to 
the Authority or Replacement Service Provider 
(as appropriate).  
 
If the Re-Transferring Personnel are employed or engaged 
by subcontractors, the Service Provider will procure such 
subcontractors provide the Authority or Replacement 
Service Provider (as appropriate) with the same level of 
access and information. 
 
A24.1.3 
The Service Provider warrants to each of the Authority and 
the Replacement Service Provider (as applicable) that as 
at the Further Transfer Date no Re-Transferring Personnel 
(except where the Service Provider has notified the 
Authority and the Replacement Service Provider (if 
appointed) in writing to the contrary) to the Service 
Provider's knowledge: 
 
A24.1.3.1  is under notice of termination;  
 
A24.1.3.2  is on long-term sick leave;  
 
A24.1.3.3  is on maternity, parental or adoption leave;  
 
A24.1.3.4  has committed any serious security breach or 
engaged in any serious fraudulent activity or 
misconduct amounting to a breach of any 
regulations;  
 
A24.1.3.5 is 
entitled or subject to any additional terms 
and conditions of employment other than 
those disclosed to the Authority or 
Replacement Service Provider (as 
appropriate);  
 
A24.1.3.6  is or has been within the previous two years 
the 
  subject of formal disciplinary 
proceedings;  
 
A24.1.3.7  has received a written warning (other than a 
warning that has lapsed);  
 
A24.1.3.8  has taken or been the subject of a grievance 
procedure within the previous two years; or 
 
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A24.1.3.9  has objected, or has indicated an intention to 
object, in accordance with the Regulations to 
his or her employment transferring to the 
Authority or Replacement Service Provider (as 
appropriate) under the Regulations. 
 
A24.1.4 
The Service Provider undertakes to each of the Authority 
and any Replacement Service Provider (as appropriate): 
 
A24.1.4.1  that it will continue to perform and observe all 
of its obligations and those of any of its 
predecessors under or in connection with the 
contracts of employment of the Re-
Transferring Personnel up to the Further 
Transfer Date; 
 
A24.1.4.2  to pay to the Re-Transferring Personnel all 
sums to which they are entitled from the 
Service Provider and/or any sub-Contractor up 
to the Further Transfer Date (regardless of 
when such sums fall due) including, without 
limitation, all wages and salaries, sick pay, 
maternity pay, any liability to taxation, 
expenses, accrued bonus, commission and 
other sums payable in respect of any period 
up to the Further Transfer Date; and  
 
A24.1.4.3  to comply in all respects with its information 
and consultation obligations under the 
Regulations and to provide to the Authority or 
Replacement Service Provider (as 
appropriate) such information as the Authority 
or Replacement Service Provider may request 
in order to verify such compliance. 
 
A24.1.5 
In respect of the Re-Transferring Personnel the parties 
agree that all Employment Costs will be apportioned on a 
time basis (regardless of when such sums fall to be paid) 
as follows: 
 
A24.1.5.1  up to and including the Further Transfer Date 
the Service Provider will be responsible for the 
Employment Costs; 
 
A24.1.5.2  after the Further Transfer Date the Authority 
and/or Replacement Service Provider (as 
appropriate) will be responsible for the 
Employment Costs 
 
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except that there will be no apportionment in respect of the 
Re-Transferring Personnel’s holiday entitlements.   
 
A24.1.6 
The Service Provider will indemnify, keep indemnified and 
hold harmless each of the Authority and any Replacement 
Service Provider from and against all costs (including the 
costs of enforcement), expenses, liabilities (including any 
tax liability), injuries, direct, indirect or consequential loss 
(all three of which terms include, without limitation, pure 
economic loss, loss of profit, loss of business, depletion of 
goodwill and like loss), damages, claims, demands, 
proceedings and legal costs (on a full indemnity basis) 
which the Authority and/or the Replacement Service 
Provider (as appropriate) incurs or suffers arising directly 
or indirectly out of or in connection with: 
 
A24.1.6.1  any failure by the Service Provider to comply 
with its obligations under Clause A24; 
 
A24.1.6.2  any act or omission by or on behalf of the 
Service Provider in respect of any person who 
is or was employed or engaged by it, except in 
the case of the Re-Transferring Personnel 
where the Service Provider’s indemnity will 
only apply in respect of such employees 
insofar as and to the extent that any such act 
or omission occurred on or before the Further 
Transfer Date or was undertaken by, on behalf 
or at the instruction of the Service Provider; 
and/or 
 
A24.1.6.3  any claim or demand or other action taken 
against the Authority and/or Replacement 
Service Provider by any person employed or 
engaged by the Service Provider (other than 
Re-Transferring Personnel) who claims 
(whether correctly or not) that the Authority or 
Replacement Service Provider has inherited 
any liability from the Service Provider in 
respect of them by virtue of the Regulations. 
 
A24.2  The Service Provider will procure that whenever the Authority so 
requires on reasonable notice at any time during the continuance in 
force of this Agreement and for 6 years following the date of expiry or 
earlier termination of the Contract the Authority will be given access to 
and be allowed to consult with any person, consultant or employee 
who, at that time: 
 
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A24.2.1 
is still an employee or subcontractor of the Service 
Provider or any of the Service Provider’s associated 
companies; and  
 
A24.2.1 
was at any time employed or engaged by the Service 
Provider in order to provide the Services to the Authority 
under this Agreement, 
 
and such access and consultation will be provided free of charge and 
thereafter be charged at reasonable rates for the time spent by the 
Service Provider and/or its employees or subcontractors on such 
consultation.  The Service Provider will further procure that all such 
persons co-operate with the Authority’s requests. 
 
A25 COST 
SUMMARY 
Clause 5.2, 5.3 and 5.4 shall be deleted and replace with the following: 
 
A25.1  At the end of each 4-week period (or such other period as may be 
specified in accordance with Clause 5.1) (“the Payment Period”), the 
Service Provider shall submit to the Contract Manager a cost 
summary in respect of the Charges for that Payment Period (“Cost 
Summary”). 
A25.2  Each Cost Summary shall: 
A25.2.1 
contain all information required by the Authority including 
the Contract Reference Number, purchase order number, 
the Authority Account Details, the Service Provider’s name 
and address and a brief description of the Services 
provided during the Payment Period to which such Cost 
Summary relates; 
A25.2.2 
be clear, concise, accurate and adequately descriptive to 
avoid delays in processing and subsequent payment; 
A25.2.3 
identify any additional charges by virtue of a variation 
pursuant to Clause 30; and 
A25.2.4 show 
VAT 
separately. 
A25.3  If the Authority considers that the Charges claimed by the Service 
Provider in any Cost Summary (or revised Cost Summary) have: 
A25.3.1 
been correctly calculated and that such Cost Summary is 
otherwise correct, the Authority shall notify the Service 
Provider of its approval within 10 Business Days of receipt 
of such Cost Summary and the Service Provider shall 
submit an invoice in respect of such Cost Summary.  Each 
invoice shall contain the SAP order number and any other 
information reasonably required by the Authority in respect 
of such invoice.  The Service Provider shall send each 
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invoice to the address set out in Schedule 1 and subject to 
the provisions of any related guarantee, Clause 17 
payment of the approved amount shall be made by bank 
transfer (Bank Automated Clearance System (BACS)) or 
such other method as the Authority may choose from time 
to time within 30 days of receipt of such invoice or such 
other time period as may be specified in Schedule 1; 
A25.3.2 
not been calculated correctly and/or if the Cost Summary 
contains any other error or inadequacy, the Authority shall 
notify the Service Provider within 10 Business Days of 
receipt of such Cost Summary and the Parties shall work 
together to resolve the error or inadequacy.  Upon 
resolution, the Service Provider shall submit a revised 
Cost Summary to the Authority.  Any loss and/or additional 
expenses incurred by the Service Provider in correcting 
and/or re-submitting any Cost Summary shall be at the 
Service Provider’s expense. 
39 LONDON 
LIVING 
WAGE 
 
39.1  In this clause 39, the following expressions shall have the following 
meanings: 
 
“London Living Wage” 
the basic hourly wage of £7.20 
 
(before tax, other deductions and 
any increase for overtime) as may 
be updated from time to time and 
notified to the Service Provider; 
 
 
39.2  Without prejudice to any other provision of this contract, the Service 
Provider shall: 
 
39.2.1 
ensure that none of its employees engaged in the 
provision of the Services is paid an hourly wage (or 
equivalent of an hourly wage) less than the London 
Living Wage; 
39.2.3 
ensure that none of its employees engaged in the 
provision of the Services is paid less than the amount to 
which they are entitled in their respective contracts of 
employment; 
39.2.4 
provide to the Authority such information concerning the 
London Living Wage and as the Authority or its 
nominees may reasonably require from time to time; 
and 
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39.2.5 
disseminate on behalf of the Authority to its employees 
engaged in the provision of the Services such 
perception questionnaires as the Authority may 
reasonably require from time to time and promptly 
collate and return to the Authority responses to such 
questionnaires. 
39.2.6 
co-operate and provide all reasonable assistance in 
monitoring the effect of the London Living Wage 
39.3  Any breach by the Service Provider of the provisions of this Clause 
39 shall be treated as a material breach capable of remedy in 
accordance with Clause 26.1.1. 
 
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[Information Redacted] 
 
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SCHEDULE 3 – SPECIFICATION 
 
C1.1 
This is Transport for London’s vehicle removal operation 
specification.  
[Information Redacted] 
 
C4.0 
LIVERY AND BRANDING 
 
The  Service Provider shall comply with the following; 
 
C4.1 
TfL Livery in compliance with rescue recovery industry regulations, 
SURVIVE and PAS 43. 
C4.2 
White (crew cabin) with black (flatbed and crane). 
C4.3 
Each vehicle shall be liveried with the red and white TfL hatching. 
C4.4 
The vehicles shall be clearly distinguishable as working for Transport 
for London and may only display text / logos relating to Transport for 
London and the Metropolitan Police Service as authorised by 
Transport for London. 
C4.5 
The Livery will say “Transport for London” (telephone number (11 
digits))”, in an approved typeface.   
C4.6 
Attention is drawn to the Road Vehicle Lighting Regulations 1989 [4] 
and subsequent amendments regarding patterns and colours of 
florescent and or retro-reflective materials to be used on the front, 
side and rear of vehicles. 
C4.7 
The greater the area the materials cover, the more conspicuous the 
vehicle is and the greater the distance over which the markings can 
be seen. 
C4.8 
Using square or rectangular blocks of colour on the sides of a 
vehicle is more effective then stripes, especially if fluorescent and or 
retro-reflective.  
C4.9 
It is recommended that no other materials, logos or symbols are 
placed over the blocks of colour as this can degrade their reflective 
properties.   
C4.10 
Chevrons shall be used on the rear of the trucks. These chevrons 
should be marked with fluorescent materials and be a minimum of 
150mm wide and the stripes arranged in an upward direction. 
C4.11 
The trucks shall be fitted with a minimum of high level amber and red 
hazard warning lights or beacons capable of emitting a flashing or 
rotating beam of light through 360 in the horizontal plane. 
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[Information Redacted] 
 
C8.0 MISCELLANEOUS 
 
C8.1 
The vehicle removal service shall be provided by the number of 
units, a unit comprising of a vehicle with appropriate operatives and 
equipment to undertake the contracted works, as stated in Schedule 
3. 
C8.2 
Service Provider should take part in the 'How’s My Driving' campaign 
or similar schemes. 
C8.3 
Each vehicle shall meet prevailing EU Directives regarding emission 
levels and all vehicles shall continuously meet those standards, 
which shall apply to new vehicles and emission level limits. The 
Service Provider will be required to produce evidence that emission 
levels have been tested on a regular basis (a minimum of twice 
yearly).   
[Information Redacted] 
 
C8.12 
In the event of a failure to provide a vehicle due to an unforeseen 
breakdown or unscheduled maintenance, one hour will be permitted 
to rectify the situation or penalty points and defaults as specified in 
Appendix 1 will be applied. This concession shall apply to the whole 
fleet on only 12 occasions in any one Review Period 
C8.13 
In the event of a failure to provide a vehicle due to staff absence and 
with the proviso that this courtesy will be extended only twice in any 
one week across the entire fleet, half an hour will be permitted to 
rectify the situation or penalty points and defaults as specified in 
Appendix 1 will be applied. 
[Information Redacted] 
 
C10.0 DOCUMENTATION  
 
C10.1   The Service Provider shall provide all necessary documentation, 
including all forms, stickers, stationery and the like to be carried 
upon vehicles and used at any time in the performance of the 
Contract.  
[Information Redacted] 
 
C11.0  TRUCK DRIVERS 
 
C11.1 
The drivers must hold an appropriate licence in order to comply with 
the size and weight of vehicle being driven.  
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C11.2 
The drivers must be able to read and write in English and have a 
good level of spoken English. 
[Information Redacted] 
 
C11.14  Drivers will not be expected to come into contact with hazardous 
chemicals or substances. 
C11.16 
Drivers should be physically fit to work in this capacity  
[Information Redacted] 
 
C11.18  In the event of an incident the Service Provider must provide an 
alternative vehicle which is to the same specification as the main 
body of the contract. 
[Information Redacted] 
 
C12.0 COMPOUNDS 
 
[Information Redacted] 
 
C12.6 
The Service Provider shall ensure that there are no unnecessary 
delays or other obstacles and that the vehicle is restored to the 
driver as soon as possible after payment has been made. 
[Information Redacted] 
 
C12.9 
The pounds must have adequate perimeter fencing and lighting to 
avoid the possibility of theft from or damage to vehicles.  
[Information Redacted] 
 
C12.11  Pounds shall have good access from the area of removals, good 
public transport links and be well lit. Safe access to the public is 
essential at all times, and access to pounds must have good lighting 
and signing. 
C12.12  Local taxi circuits should also be informed of the pound's location. 
Evidence shows that the majority of drivers coming to collect 
vehicles from the pound come by taxi or on foot. 
C12.13  There shall be no unnecessary delays or inconvenience involved in 
the process of recovering a vehicle. Motorists do have a right to 
recover their vehicles at any time. Pounds therefore need to be open 
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as long as possible with payment being taken at each pound during 
the normal operating hours.  
[Information Redacted] 
 
C12.19  The obligation is on the Service Provider to provide adequate 
suitable pound space. 
[Information Redacted] 
 
C12.28  TfL will produce information leaflets that the Service Provider will 
display on the customer side of the counter. 
C12.29 
The vehicle compounds must be secure, members of the public must 
not have unauthorised access to the vehicles.  
[Information Redacted] 
 
C12.32  The Service Provider shall be responsible and financially liable for 
the security of the pound and all vehicles therein. 
C12.33  An area of the pound shall be made available for parking and 
mechanical inspection of enforcement vehicles. 
[Information Redacted] 
 
C12.36  Operational  spaces shall be made available at the beginning of 
each enforcement day, as per agreed hours of operation. 
C12.37  The Service Provider shall supply suitably experienced persons to 
manage and staff the service to ensure prompt and competent 
provision of the service at all times, including the provision of staff to 
facilitate cover for breaks. 
C12.38 
Any entry to a vehicle by Service Provider’s staff, other than with the 
specific consent of the Contract Manager or at the instruction of an 
on duty Police Officer, PCSO is strictly forbidden. 
[Information Redacted] 
 
C12.40  CCTV DVD’s must be dated, logged, securely stored and made 
available to the Authority on request and stored for a pre determined 
period. 
C12.41  The Service Provider shall provide access and associated restricted 
entry / access systems. 
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[Information Redacted] 
 
C12.43  Upon receipt of the appropriate payment the Service Provider shall 
forthwith arrange the release of the impounded vehicle 
C12.44  The vehicle keeper will at all times be escorted to their vehicle and 
from the premises by the Service Providers staff, only one person 
shall be permitted access to the pound per vehicle to be released. 
C12.45 
The Service Provider shall ensure the correct operation of TfL’s IT 
systems and shall utilise the members of staff located at each site 
qualified as a trainer. All these staff will have completed the ‘Train 
the Trainer’ course. The Service Provider shall ensure that 
relevant staffing is provided for initial training by TfL. These 
trained staff will carry out the future training at the sites as 
required this will  provide on-site liaison for the IT provider and a 
point of assistance to the IT users on site.  
C13.0 IMPOUNDED VEHICLES 
 
[Information Redacted] 
 
C13.3 Vehicle Or Contents Damage Or Loss 
C13.3.1  The Service Provider shall deal with and investigate all 
allegations and claims in respect of damage or loss to a 
vehicle or its contents and shall maintain and provide all 
records in relation to this for inspection by the Authority’s 
Contract Manager.  
C14.0 POUND FACILITIES 
 
C14.1  The Service Provider shall provide for the public: 
C14.1.1  Male, Female and disabled access toilet facilities. 
C14.1.2 Refreshment area with seating, pay-phone, water 
machine. 
C14.2  The Service Provider shall provide the following services exclusively for 
use by its own operatives, enforcement officers and Authority staff: 
C14.2.1  Male, Female and disabled access toilet facilities 
C14.2.2  Refreshment area with seating, pay-phone, water and hot 
drinks machines  
[Information Redacted] 
 
C14.3  Disabled Access 
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The vehicle pound site must be suitable for wheel chair access with, 
where applicable: 
C14.3.1 Ramps 
 
C14.3.2 Widened 
doorways 
C14.3.3   Lifts 
C14.3.4  Paved access routes 
C15.0  ON BOARD ENFORCEMENT OFFICER’S REST AREA/ 
PORTACABIN  
 
C15.1 
The Service Provider should provide a separate secure area for all 
on  duty on board staff. 
C15.2 
The area shall include a male and female changing area. As a base 
this shall have 10 male lockers and 10 female lockers, however the 
gender mix may not be 50-50 and the changing facilities should be 
able  
to accommodate more or less male/ female staff.  Single 
door uniform  
lockers should be 450W * 1830H * 560D with a 
shelf and hanging rail. (This requirement is for OB TW/ TPCSOs, it 
will be at the service providers discretion to provide adequate 
facilities for their own staff.) 
C15.3 
A rest area with hot and cold running water, a kettle and microwave 
and a sink. The rest area shall have tables and chairs. 
[Information Redacted] 
 
C15.6 
This area will be for the exclusive use of the OBEO or/ and TfL.  
C15.7 
The cleaner will need to be TfL security cleared if TfL use TW/ 
TPCSOs.  
C15.8 
If TfL use the services of the TW/ TPCSOs the site could contain 
Police Uniforms, security equipment including CS gas and as such 
will be subject to physical checks by MPS security staff. MPS/ TFL 
may install special locks on the facility. 
C15.9 
The rest area/ Porta Cabin must be fitted with fire alarms in 
accordance with Standard Fire Regulations. 
C15.9 
Both air conditioning and/or a climate control system will be 
beneficial  but not essential. However heating is a requirement by law 
and is essential. 
[Information Redacted] 
 
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C16.0 PAYMENT CENTRE 
 
[Information Redacted] 
 
The Service Provider shall: 
 
[Information Redacted] 
 
C16.9  
Be responsible for keeping the premises clean and litter free. 
C16.10  Provide a payphone in the public reception area and pay all 
connection charges, with the tariff set at no more than the prevalent 
British Telecom rates. 
C16.11  Provide for display in the public reception area such literature 
pertaining to enforcement issues / procedures and appeal 
proceedings as directed byTfL and shall make same available to any 
member of the public requiring them.   
C16.12  Provide parking related literature in several languages as available 
from the Association of London Government (ALG) and TfL. 
C16.13  Subscribe to an interpreter service, Language Line or similar which 
needs to support the following languages; French, Bengali, Spanish, 
Chinese, Greek (modern) Hindi, Punjabi, Turkish and Urdu, TfL 
reserve the right to increase the number of languages through the 
variation procedure.  
C16.14 
Provide and maintain a ‘hearing loop’ service for the hard of hearing 
at the customer reception. 
C16.15 
Supply suitably experienced persons to manage and staff the service 
to ensure prompt and competent processing of all transactions at all 
times that the Service is to be provided. 
C16.16  Receive on behalf of TfL payments for penalty charge notices and 
removal fees, storage fees, disclamation administration fees and 
other charges as may become appropriate. 
C16.17  Ensure that each day an adequate cash float is made available for 
use by the duty cashiers.  
C16.18  Collect on behalf of TfL such sums that are properly due in full, 
including the relevant Penalty Charge Notice and, subject to the 
introduction of legislation, any other outstanding penalty charge 
notice. Payment may be by the following methods or any 
combination thereof: 
C16.18.1 Cash, UK legal tender and Euro, Visa, Master-card, 
Sterling / Euro Travellers’ Cheques, Switch, Postal Orders, 
Personal Cheque supported by a valid guarantee card up 
to cheque card limit, Solo, Electron and Delta.  
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[Information Redacted] 
 
C16.20 
Be held responsible and shall indemnify TfL for all losses arising out 
of the acceptance of counterfeit money, arithmetical errors and 
monies lost through procedural errors or misappropriation. 
C16.21  Report all transactions and activity every weekday to TfL in the 
fullest detail in such format as may be directed and as frequently as 
may be directed by TfL’s Contract Manager. 
C16.22  Maintain comprehensive records, on all aspects of the provision of 
the service, to the absolute satisfaction of TfL, for a period of at least 
6 years for each transaction. 
C16.23 
The Service Provider must note that: 
C16.23.1 Notices or leaflets unapproved by TfL may not be 
displayed. 
C16.23.2  Motorists attending the payment centre shall be deemed to 
have reasonable authority to reclaim a vehicle if they 
produce two forms of identification.  
[Information Redacted] 
 
C16.23.4 If the vehicle is registered to another keeper the person 
collecting the vehicle must show they are entitled to collect 
the vehicle. 
C16.23.5 If the vehicle has no keeper the person claiming to be the 
keeper must register the vehicle before leaving with the 
vehicle.  
 C16.24  Obtain further identification if authority to claim the vehicle is in doubt 
or if a promissory note or bond is to be issued. 
C16.25  Not accept business cheques without authorisation from a TfL 
Contract Manager. In any event business cheques will generally be 
accepted only from motor-trader, salvage or vehicle hire companies. 
C16.26  Allow two personal cheques to be accepted, each cheque up to the 
value of the guarantee card, with one cheque allotted to the penalty 
charge notice and one to the clamp, removal or storage fee etc.   
C16.27  Where it is apparent that a motorist is unable to pay for the release 
of a vehicle and there is concern, that by not releasing, harm could 
be caused to a person from a vulnerable group, may accept a 
‘promissory note to pay’ or a bond in regard to a persistent evader. 
TfL will issue a standard operating procedure in relation to 
vulnerable persons prior to the commencement of the contract. 
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C16.28  Where there is an incomplete transaction and a release receipt has 
been only partially completed or has been cancelled; note the 
reasons for this on the receipt and include all copies of the receipt in 
the daily reconciliation batch. 
C16.29 
Advise any complaint received regarding alleged damage to vehicles 
or contents to the Contract Manager and a record of the nature of 
the complaint shall be retained. The Service Provider will be 
responsible for the settlement of all claims through their insurers. 
C16.30  Be responsible for banking the days takings into an account set up 
by TfL’s notice processing service provider in the name of TfL. 
C16.31  TfL or its contractor will set up three bank accounts, one for each 
region, with paying in books and a reconciliation procedure. The 
contractor will arrange the daily payment of TfL's income into these 
accounts. 
C16.32 
TfL intend to introduce new legislation to tackle persistent evaders. If 
that happens the person collecting the vehicle may have to pay a 
bond. The circumstances under which he/ she pays the bond are as 
follows; If the claimant satisfies the conditions that;  
C16.32.1  he/she is in charge of the vehicle (in a    release case); 
C16.32.2 he/she is the owner of the vehicle or that he/she is 
authorised by the owner to take possession of the vehicle 
(in a removal case); 
C16.32.3  he/she is intending to make representations;  
C16.32.4  no bond has been paid under this section on any previous 
occasion in respect of any of the outstanding penalty 
charges; 
C16.32.5 the claimant provides to the relevant person satisfactory 
and verifiable proof of his name and address and the 
name and address of the owner of the vehicle (if it is not 
him). 
C16.33   Instead of paying all outstanding penalty charges and any other 
charges to the relevant person, a person may pay to the relevant 
person a bond of £200.00 in order to secure the release of a vehicle 
under section 69(4) of the TfL &LLA Act as a persistent evader. The 
Service Provider should build their financial procedures to take 
account of this. 
[Information Redacted] 
 
C16.35  The Service Provider shall train all cashiering staff operating on 
the TfL Contract to approved industry standard.  
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SCHEDULE 4 – PRICES AND PAYMENTS 
 
[Information Redacted] 
 
 
 
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SCHEDULE 5 – KEY MILESTONES 
 
[Information Redacted] 
 
 
 
 
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SCHEDULE 6 - FORM FOR VARIATION 
Contract Parties: [to be inserted] 
 
Contract Number: [to be inserted] 
 
Variation Number: [to be inserted] 
Authority Contact   Telephone [to be inserted]  
 Fax 
[to be inserted] 
Date:[to be inserted] 
AUTHORITY FOR VARIATION TO CONTRACT (AVC) 
 
Pursuant to Clause 30 of the Contract, authority is given for the variation to the 
Services and the Charges as detailed below. The duplicate copy of this form 
must be signed by or on behalf of the Service Provider and returned to the 
Procurement Manager as an acceptance by the Service Provider of the 
variation shown below. 
 
DETAILS OF VARIATION 
AMOUNT (£) 
 
 
 
ALLOWANCE TO THE AUTHORITY 
 
EXTRA COST TO THE AUTHORITY 
 
TOTAL 
 
 
................................................................... 
For the Authority 
 
 
ACCEPTANCE BY THE SERVICE 
 
PROVIDER 
 
Date 
Signed 
 
 
 
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SCHEDULE 7 – QUALITY, ENVIRONMENTAL AND SAFETY 
CONSIDERATIONS 
G1 
EQUIPMENT AND OTHER RESOURCES 
G1.1  
Except where otherwise specified or agreed, the Service Provider 
shall at all times during the Contract Period provide, maintain and 
replace as necessary all such vehicles and equipment as may be 
required from time to time for the proper performance of the Services 
in accordance with the Contract (hereinafter called the “Service 
Provider’s Equipment”). 
G1.2  
The Service Provider shall at all times ensure that all the usual 
licences, fees, taxes and insurance’s required to be paid or 
maintained in connection with or arising out of the possession or use 
of all Service Provider’s Equipment employed in the performance of 
the Services are paid and maintained. 
G1.3  
The Service Provider shall at its own expense keep all Service 
Provider’s Equipment employed in the performance of the Services 
at all times in good clean and serviceable repair and in such 
condition as is commensurate with the proper performance by the 
Service Provider of its obligations under this Contract. 
G1.4 
The Service Provider shall cause all Service Provider’s Equipment to 
bear such word devices or insignia as the Contract Manager shall 
agree and approve. No equipment or materials shall bear any 
advertising or publicity matter of any sort, including the name and 
Services provided by the Service Provider, without the prior written 
consent or instruction of the Contract Manager. 
[Information Redacted] 
 
G1.6 
Vehicles used in the Services shall comply with the relevant 
construction and use regulations and be of a design, which is entirely 
suitable for the performance of the Services. 
G1.7  
All Service Provider’s Equipment used in the Services shall comply 
with the requirements (if any) set out in the Specification. 
G1.8  
The Service Provider shall ensure that it has available to it at all 
times adequate reserve equipment as lack of appropriate equipment 
will not be considered as a reason for non-performance of any part 
or the whole of the Contract. 
G1.9 
The Service Provider shall ensure that all Service Providers’ 
Equipment shall be used in a safe, reasonable and efficient manner 
and in complete accordance with the Specification without causing 
unreasonable obstruction or annoyance to the public. 
G1.10  
Except where otherwise specified or agreed, the Service Provider 
shall at all times during the contract period provide all such materials 
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and consumables (which term for the avoidance of doubt shall 
include stationery) as may be necessary from time to time for the 
performance of the Services in accordance with the Contract. 
G1.11 
The Service Provider shall keep only such hazardous materials or 
equipment on the premises as are strictly necessary for the 
performance of the Services and are approved in writing by the 
Contract Manager (such approval not to be unreasonably withheld or 
delayed) and such materials or equipment shall at all times be kept 
under proper control and safekeeping and the Service Provider shall 
ensure that all such equipment and materials and their usage and 
storage comply with G1 and G2 (Health and Safety) of Schedule 7. 
G2 
HEALTH AND SAFETY 
G2.1  
The Service Provider shall in performing the Services ensure that its 
personnel and any sub-Service Providers, Service Provider Staff or 
any other person acting on behalf of the Service Provider comply 
with all statutory and other legal requirements in relation to the safety 
and health of its employees, of Fellow Service Providers, of any 
other persons in or near the Locations and of the members of the 
public. The Service Provider shall: 
G2.1.1   in particular, comply with all Legislation in the field of the 
health and safety at work except in so far as this 
constitutes a “non-commercial matter” under section 
17(5)(a) of the Local Government Act 1988; 
G2.1.2 
provide such facilities and comply with such requirements 
for the protection of the health and safety of the Service 
Provider’s and the Service Provider’s sub-Service 
Providers’ personnel as may be specified in the Contract; 
and 
G2.1.3   ensure compliance by its employees, servants and agents 
with such health and safety policy statements and health 
and safety codes of practice as TfL may from time to time 
adopt or require and notify to the Service Provider;  and 
G2.1.4   perform the Services in accordance with the Service 
Provider’s health and safety policy statements and the 
Service Provider’s health and safety codes of practice. 
G2.1.4 
provide detailed method statements outlining how they will 
actually perform the function of removing vehicles. 
G2.2 
For the guidance of the Service Provider the regulatory framework 
includes but is not limited to: 
The Health and Safety at Work Etc. Act 1974; 
The Control of Substances Hazardous to Health Regulations 1994; 
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The Occupiers’ Liability Acts 1957 and 1984; 
The Reporting of Injuries, Diseases and Dangerous Occurrences 
Regulations 1995; 
The Health and Safety (First Aid) Regulations 1981; 
The Workplace (Health, Safety and Welfare) Regulations 1992; 
The Management of Health and Safety at Work Regulations 1995; 
The Personal Protective Equipment at Work Regulations 1992; 
The Provision and Use of Work Equipment Regulations 1992; 
The Health and Safety (Display Screen Equipment) Regulations 1992; 
The Health and Safety (Information for Employees) Regulations 1989; 
Manual Handling Operations Regulations 1992; 
The Electricity at Work Regulations 1989; 
The Noise at Work Regulations 1989; 
Health and Safety (Safety Signs and Signals) Regulations 1996; 
Environmental Protection Act 1990 
Highways Act 1980.  
BS 7121-12:1999*BS 7901 
BS EN ISO 9001:2000  
BS EN ISO 14001:1996 
Management of Health and Safety at Work Regulations 1999 
Road Vehicles (Construction and Use) Regulations 1986 
Motor Vehicles (Wearing of Seat Belts) Regulations 1993 
Road Vehicles Lighting Regulations 1989  
Lifting Operations and Lifting Equipment Regulations 1998 
Control of Substances Hazardous to Health Regulations 1999  
Working Time Regulations 1998 
ADR European Agreement concerning the International Carriage of 
Dangerous Goods by Road  
BS 5426 
BS EN 166 
BS EN 345-1 
BS EN 345-2 
BS EN 352-1 
BS EN 388 
BS EN 397 
BS EN 471 
BS EN 531 
BS EN 533 
 
G2.3 
The Service Provider shall provide such information and documents 
as TfL or the Contract Manager may reasonably require as evidence 
of such compliance and shall maintain as required by the relevant 
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legislation copies of all relevant legislation, codes of practice and 
working rules for the kind of services performed (mentioned in 
Clause 9  above) and shall permit its personnel to use and refer to 
them, and shall permit the Contract Manager to inspect them. 
G2.4  
The Service Provider shall ensure a safety officer is appointed, and 
shall notify the Contract Manager of their name(s) by completing part 
14 of schedule 1; 
G2.5  
The Service Provider shall: 
G2.5.1   if so requested by the Contract Manager, 
provide him or her with a copy of the 
Service Provider’s current health and 
safety policy statement, safety codes of 
practice and risk assessments; 
G2.5.2   inform the Contract Manager as soon as 
becoming aware of any prosecution or 
service of any enforcement notice or 
pending or likely prosecution of the Service 
Provider for any offence pertaining to the 
health and safety of its personnel or of 
other persons, or of any conviction on such 
prosecution, and shall provide the Contract 
Manager with such further information and 
documents as the Contract Manager may 
require; 
G2.5.3 
 comply with the Health and Safety 
(Consultation with Employees) 1996 
Regulations; 
G2.5.4  
permit: 
a) 
Any safety officer authorised by TFL; 
b) 
Any Environmental Health Officer 
authorised by TfL, 
G2.5.5  To enter without prior notice at any 
reasonable time any site and to inspect 
those premises together with any persons, 
vehicles, equipment or materials used, in 
the process of being used, or proposed to 
be used by the Service Provider in and 
about the provision of the Services. 
G2.6  
The Service Provider shall co-operate with the said officers or 
persons so as to facilitate the carrying out of the inspections. 
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G2.7  
The Service Provider shall permit said officers or persons to test, 
take measurements, samples, and photographs of any premises, 
persons, vehicles, equipment or materials used, in the process of 
being used or proposed to be used by the Service Provider in and 
about the provision of the Services provided that the said officers or 
persons do not endanger nor unreasonably impede or endanger the 
Service Provider’s personnel or the provision of the Services. 
G2.8  
The Service Provider shall take such steps as are necessary to 
ensure that its personnel engaged in the provision of the Services, 
and those of its sub-Service Providers or agents so engaged, have 
received suitable and sufficient training, and are competent to carry 
out their respective tasks with due regard to the Service Provider’s 
obligations under the aforementioned Acts and other instruments, 
and in the interests of the health and safety of other persons 
engaged in the provision of the Services, and of the general public. 
G2.9  
The Contract Manager shall be empowered to suspend the provision 
of the Services in the event of non-compliance by the Service 
Provider with the health and safety requirements of the Contract. 
The Service Provider shall not resume provision of the Services until 
the Contract Manager is satisfied that the non-compliance has been 
rectified. 
G2.10  
No payment will be made for any part of the Services omitted as 
result of a cessation of the Services required by TfL due to a proven 
breach of any health and safety requirement and neither will any 
additional payment be made for steps which the Contract Manager 
requires the Service Provider to take to remedy the breach of the 
health and safety requirement. 
G2.11  
The Service Provider shall: 
G2.11.1   monitor the health and safety procedures adopted by sub-
Service Providers and any person acting on behalf of the 
Service Provider when performing Services and initiate 
corrective action immediately when required. 
G2.12 
The Service Provider shall in performing the Services: 
G2.12.1   take notice of all known hazards notified to it by a Contract 
Manager and take any special precautions required. The 
Service Provider shall inform all sub-Service Providers and 
any other person acting on the Service Provider’s behalf of 
such known hazards; 
G2.12.2   ensure  that  when notified of hazards (as detailed in 
G2.12.1 above) all reasonable possible action is taken to 
eliminate the risks. 
G2.13  
The Service Provider shall: 
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G2.13.1   keep its health and safety policy, health and safety codes 
of practice and risk assessments under review and make 
any amendments necessary, particularly where there has 
been a change to current legislation or working practices 
or the introduction of new equipment (including vehicles), 
and shall notify TfL in writing of any changes made; and 
G2.13.2 comply with any changes, amendments or further 
instructions reasonably requested or issued by TfL in 
connection with the Service Provider’s health and safety 
procedures. 
[Information Redacted] 
G3 ENVIRONMENT 
G3.1 
The Service Provider and any sub contractor used as part of the 
Service shall: 
 
 
Comply with all relevant environmental legislation and 
provide evidence in terms of site licences that the operator 
and any sub contractors comply with the End-of-Life 
Vehicle Regulations 2005. Included in this will be evidence 
that any Service Provider and sub contractor shall meet 
the recycling targets set out within the Directive. 
For the guidance of the Service Provider the regulatory framework 
includes but is not limited to: - 
G3.2.1 
Environmental Protection Act 1990 
G3.2.2 
Oil storage regulations 2001 
G3.2.3 
Hazardous Waste Regulations 2005 
G3.2.4 
End of life vehicles regulations 2005 
G3.3 
Ensure compliance by its employees, servants and agents with such 
environmental policy statements environmental codes of practice as 
TfL may from time to time adopt or require and notify to the Service 
Provider. 
G3.4 
Perform the Services in accordance with the Service Provider’s 
environmental policy statements and the Service Provider’s 
environmental codes of practice. 
G3.5 
Have a good understanding of TfL’s green procurement policy and 
adopt its principles.  
G3.6 
Provide TfL with their waste management strategy, highlighting the 
methods that will be used to minimise, manage and dispose of 
hazardous waste, in conjunction with the Hazardous Waste 
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Regulations 2005. Included in this will be the procedures for dealing 
with general oil spills and other hazardous substances. 
G3.7 
Have the appropriate measures in place for a successful recycling 
strategy. This must include but not be limited to paper, cardboard 
and waste oil. 
G3.8 
Have in place a strategy to conserve water and shall ensure that a 
water butt system is installed at all pounds to reduce water usage 
when cleaning.. Water recycling ‘butts’ and where possible recycled 
water should be used to clean any vehicles used as part of the 
service of this contract. 
[Information Redacted] 
G3.10 
The aim of asking Service Providers to have an accredited 
Environmental Management System is to reduce the impact on the 
environment during the recovery and disposal of vehicles. 
G3.11 
The Service Provider shall provide such information and documents 
as TfL or the Contract Manager may reasonably require as evidence 
of such compliance and shall maintain as required by the relevant 
legislation copies of all relevant legislation, codes of practice and 
working rules for the kind of services performed and shall permit its 
personnel to use and refer to them, and shall permit the Contract 
Manager to inspect them. 
G3.12 
The Service Provider is required to provide quarterly reporting in line 
with TfL’s financial year April 1st to March 31st on the environmental 
key performance indicators set out in Appendix 3 and any future 
reasonable environmental performance indicators that TfL may 
require the reporting of. 
G3.13 
The Service Provider shall, If so requested by the Contract Manager, 
provide him or her with a copy of the Service Provider’s hazardous 
waste disposal policy and licences and the sub-Service Provider’s 
hazardous waste carriers/disposal licences. 
G3.14 
Inform the Contract Manager as soon as  becoming  aware  of          
any prosecution or service of any enforcement notice or pending or 
likely prosecution of the Service Provider for any offence pertaining 
to the environment, or of any conviction on such prosecution, and 
shall provide the Contract Manager with such further information and 
documents as the Contract Manager may require; 
G3.15 
The Service Provider shall; 
G3.15.1  permit any environmental officer authorised by TFL to 
enter without prior notice at any reasonable times any site 
and to inspect those premises together with any persons, 
vehicles, equipment or materials used, in the process of 
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being used, or proposed to be used by the Service 
Provider in and about the provision of the Services. The 
designated environmental officer will be allowed access to 
inspect and audit the Service Provider against the 
environmental conditions of this contract. 
G3.15.2  shall co-operate with the said officers or persons so as to 
facilitate the carrying out of the inspections/audits. 
G3.15.3  permit said officers or persons to test, take measurements, 
samples, and photographs of any premises, persons, 
vehicles, equipment or materials used, in the process of 
being used or proposed to be used by the Service 
Provider in and about the provision of the Services 
provided that the said officers or persons do not endanger 
nor unreasonably impede or endanger the Service 
Provider’s personnel or the provision of the Services. 
G3.16 
The Service Provider shall take such steps as are necessary to 
ensure that its personnel engaged in the provision of the Services, 
and those of its sub-Service Providers or agents so engaged, have 
received suitable and sufficient training, and are competent to carry 
out their respective tasks with due regard to the Service Provider’s 
obligations under legal requirements and other instruments, and in 
the interests of the environment in the provision of the Services.  
G3.17 As part of their environmental duty of care the Service Provider will 
conduct environmental audits against their environmental 
management system supplier/disposal chain to include that of any 
sub Service Provider used in the provision of the Service.  
G3.18 
The process of remedial action if non-conformities are found can be 
found in Clause 26. Failure to comply shall result in action being 
taken under Appendix 1 with an advisory notice being issued 
followed by a warning notice and a deduction notice.  The Contract 
Manager shall be empowered to suspend the provision of the 
Services in the event of non-compliance by the Service Provider with 
respect to the environmental requirements of the Contract. The 
Service Provider shall not resume provision of the Services until the 
Contract Manager is satisfied that the non-compliance has been 
rectified. 
G3.19 
No payment will be made for any part of the Services omitted as 
result of a cessation of the Services required by TfL due to a proven 
breach of any environmental requirement and neither will any 
additional payment be made for steps which the Contract Manager 
requires the Service Provider to take to remedy the breach of the 
environmental requirement. 
G3.20 
The Service Provider shall monitor the environmental procedures 
adopted by sub-Service Providers and any person acting on behalf 
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of the Service Provider when performing Services and initiate 
corrective action immediately when required. 
G3.21  
The Service Provider shall: 
G3.21.1  Keep its environmental policy, environmental management 
 
system, codes of practice and risk assessments under 
review and make any amendments necessary, particularly 
where there has been a change to current legislation or 
working practices or the introduction of new equipment 
(including vehicles), and shall notify TfL in writing of any 
changes made. 
G3.21.2 Comply with any changes, amendments or further 
instructions reasonably requested or issued by TfL in 
connection with the Service Provider’s environmental 
procedures. 
G3.22 
The fleet will be used, in part, to enforce London’s Low emission 
zone, as such the Service Provider must ensure all vehicles; 
 
G3.22.1 operating under this contract comply with the LEZ 
requirements over the lifetime of this contract.   
G3.22.2 meet a minimum of Euro IV emission standards at the start 
of the contract and any vehicles which are in need of 
replacement shall be replaced with the latest Euro 
standard in force at the time.   
G3.22.3 Undertaking duties under the terms of this contract are not 
left idling if the vehicle is stationary for longer than 2 
minutes either on the roadside or in the vehicle 
depot/pound. 
G3.23 
The Service Provider shall provide TfL with a copy of its vehicle fleet 
environmental policy highlighting the strategies in place to reduce 
fuel consumption, emissions, noise and waste through the 
procurement and operation of vehicles. 
G3.24  
maximise opportunities for environmentally responsible procurement 
and maximise environmental opportunities and minimise 
environmental risks and shall communicate its methodology for 
doing so to the Authority. 
G4 EQUAL 
OPPORTUNITIES 
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  Equal Opportunities in Service Delivery 
 
G4.1  
In the performance of the Services the Service Provider 
shall comply and shall ensure that its employees, agents 
and sub-Service Providers comply with the best 
professional practice in relation to equal opportunities in 
particular (but without limitation): 
G4.1.1   all relevant legislation (including the Sex Discrimination 
Acts 1975 and 1986 and the Disability Discrimination Act 
1995) as well as statutory and other official guidance and 
codes of practice; and 
G4.1.2   TfL’s own equal opportunities policies and procedures as 
the same may be adopted and amended from time to time 
and as notified to the Service Provider. 
G4.2  
The Service Provider shall provide such information as TfL may 
reasonably require for the purpose of assessing the Service 
Provider’s compliance with Clause G 5.1 above. 
G4.3  
The Service Provider shall comply with the following codes of 
practice issued pursuant to the Disability Discrimination Act 1995: 
the “Code of practice for the elimination of discrimination in the field 
of Employment against disabled persons or persons who have had a 
disability” and the “Code of practice: Rights of access: Goods, 
facilities, services and premises”. 
G4.4 
The Service Provider shall as far as practicable and to the 
satisfaction of the Contract Manager provide at its own expense all 
such facilities as may be necessary to enable any disabled 
employee or agent of TfL so authorised to visit the Service Provider, 
either at the Location from where the Services are being provided or 
any of the Service Provider’s other premises, for any purpose 
relating to the Contract. 
Equal Opportunities in Employment 
G4.5 
The Service Provider shall at all times during the Contract Period 
comply with the requirements of the Race Relations Act 1976. 
G4.6 
 
The Service Provider shall so far as practicable and to the 
satisfaction of the Contract Manager follow the practical guidance, 
recommendations and advice contained in the Code of Practice for 
the Elimination of Racial Discrimination and the Promotion of 
Equality of Opportunity in Employment issued by the Commission of 
Racial Equality pursuant to section 47(1) and (7) of the Race 
Relations Act 1976; and shall in particular (but without prejudice to 
the foregoing) operate an equal opportunities policy which is not, in 
the Contract Manager’s opinion, less favourable than an equal 
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opportunities policy so far as practicable complying fully with the 
practical guidance, recommendations and advice contained in 
paragraphs 1.1 to 1.3 of the said Code of Practice and with the 
guidance papers referred to in paragraph 1.1 of the said Code of 
Practice. 
G4.7  
The Service Provider shall at the request of the Contract Manager 
provide TfL with a breakdown of its workforce by race and grade as 
the Contract Manager may reasonably require in order to satisfy 
herself or himself as to the Service Provider’s compliance with 
Clause 12  so far as relevant. 
G4.8  
The Service Provider shall monitor the representation within its 
workforce of employees of minority groups (meaning groups of 
persons defined by reference to colour, race, nationality or ethnic or 
national origins, sexual orientation, disability or gender), and shall, 
so far as the Service Provider is not prohibited from doing so by the 
Race Relations Act 1976, Disability Discrimination Act 1995, take all 
or such part of the following action as may be appropriate if its 
appears to the Service Provider that any racial group is under-
represented in its workforce engaged in any trade or trades by 
comparison with the proportion of members of that racial group 
known or believed to be engaged in such trade or trades either in 
Greater London or in the United Kingdom of Great Britain and 
Northern Ireland as a whole including: 
G4.8.1   the placing of job advertisements designed to reach 
members of those minority groups and to encourage their 
applications: for example, through the use of the, minority 
group press (as well as other newspapers) and/or the use 
of advertisements in the languages of those racial groups; 
G4.8.2 
the inclusion in job advertisements of the following slogan 
(or of a slogan carrying the same or a similar 
meaning):“We are an Equal Opportunities Employer” 
G4.8.3   the use of employment agencies and careers offices in 
areas where members of those racial groups live and 
work; 
G4.8.4   recruitment schemes for school-leavers designed to reach 
members of such racial groups; and 
G4.8.5   encouragement to employees for such racial groups to 
apply for promotion or transfer opportunities. 
G4.9 
The Service Provider shall inform the Contract Manager as soon as 
becoming aware of any legal proceedings (whether civil or criminal) 
brought or likely to be brought against the Service Provider under the 
legislation mentioned here or of any judgements, awards, 
convictions, or settlements arising there from, and shall provide the 
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Contract Manager with such further information and documentation 
as he or she may require. 
G5.0 
STANDARD OF SERVICE 
G5.1     The Service Provider shall at all times during the Contract Period 
perform the Services comprehensively in a proper skillful and diligent 
manner and strictly in accordance and in compliance with: 
G5.1.1  
the Specification; 
G5.1.2  
the Method Statements; 
G5.1.3   all other relevant provisions of the Contract, in particular 
(but without limitation), the Service Provider’s obligations 
relating to: 
G5.1.3.1  the Contract Manager (Clause  7); 
G5.1.3.2  the Service Provider’s personnel (Clause 8); 
G5.1.3.3  health and safety ( Schedule 7 ) 
G5.1.3.4 the implementation and maintenance of Quality 
and Environmental Management Systems 
 (Schedule 
7);and 
G5.1.3.5 security of documents and data protection 
(Schedule 2); 
G5.1.4   TfL’s Guidelines in particular (but without limitation) those 
relating to customer care and any other guidelines as may 
have been approved by TfL and supplied to the Service 
Provider; 
G5.1.5   the instructions issued to the Service Provider by any 
Contract Manager under or in connection with the 
Contract; 
G5.1.6  
all relevant legislation; 
G5.1.7    an  efficient,  professional, ethical and courteous manner 
which shall have regard to the interests and welfare of the 
customers and other occupiers of the Locations; and 
G5.1.8   a manner which shall preserve, promote and enhance and 
shall not prejudice the reputation and interests of TfL.  
G5.2  
the Service Provider’s performance shall be monitored by TfL and 
shall in particular be measured on the basis of the Key Performance 
Indicators and on the level of compliance with the Specification. 
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G5.3  
the Service Provider shall ensure that throughout the Contract 
Period it supplies or makes available in good condition all such 
resources (including without limitation, labour, machinery, equipment 
and materials, transport facilities, any rights and consents and all 
royalties, licence fees or other similar expenses in respect of the 
making, use or exercise by the Service Provider of any invention or 
design) as may be necessary and/or desirable for the proper 
performance of the Services. 
G5.4  
the Service Provider and the Contract Manager shall, during the 
Contract Period at such reasonable times as the Contract Manager 
may request hold two meetings to report on and review the 
performance of the Services.  
G5. 5  
the Service Provider shall inform the Contract Manager promptly and 
confirm forthwith in writing if the Service Provider is unable or fails to 
provide the Services or any part thereof, or the Service Provider is 
aware of anything which prevents or hinders or which may prevent or 
hinder the Service Provider from complying with the Contract 
PROVIDED ALWAYS that the provision of such information under 
this Condition shall not in any way release or excuse the Service 
Provider from any of its obligations under the Contract save where 
the Service Provider is unable to or fails to provide the Services or 
any part thereof due to a Force Majeure event. 
G5.6 
 
Should the Service Provider require any further instruction or 
information which is reasonably necessary for or in connection with 
the provision of the Services, the Service Provider shall make a 
written application for the same to the Contract Manager who shall 
not unreasonably withhold or deny the provision of such instruction 
or information. 
G5.7  
Any modification to the Method Statements reasonably required from 
time to time by TfL shall be effected as Variations in accordance with 
Clause 30 (Contract Variation). 
G5.8  
No modification whatsoever shall be made to the Method Statements 
during the Contract Period except with TfL’s prior consent, not to be 
unreasonably withheld or delayed. 
G5.9  
If any modification to the Method Statements agreed by TfL under 
Schedule 3 during the Contract Period renders any price or rate no 
longer appropriate, the said modification will be treated as a 
Variation for the purposes of Clause 30 (Contract Variation). 
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[Information Redacted] 
 
Final Contract Ontime - Redacted VersionPage 107 of 131 

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Annex 1 - Form of Parent Company Guarantee 
Not required 
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Annex 2 - Form of Legal Opinion for use with Guarantee 
Not required 
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Annex 3 - Form of Performance Bond 
(Letterhead of Bank)  
 
To:  
Transport for London 
 
Date: 
 
 
Dear Sir/Madam  
 
IN CONSIDERATION of you entering into Contract No[         ] ("the Contract") 
with Ontime Automotive Ltd ("the Service Provider") in respect of Provision of 
London Wide Removal Services we [insert name of Bank] ("the Bank") hereby 
undertake upon first demand in writing made by you upon us from time to time 
or at any time to pay on each occasion the sum demanded by you on the terms 
and conditions set out in this letter (“this Bond”).  
 
PROVIDED THAT: 
 
1. 
This Bond shall come into force on the date of this Bond.  
 
2. 
Any demand under this Bond shall be substantially in the form of either 
Appendix 1 or Appendix 3 to this Bond as required by the circumstances 
in which such demand is made, and as between you and us the facts set 
out in that demand shall (a) be deemed to be true and (b) shall be 
accepted by us as conclusive evidence for the purposes of this Bond that 
the amount claimed in the demand is due to you under this Bond.  
 
3. 
Any demand in the form of Appendix 1 shall be accompanied by a copy of 
a letter from you sent to the Service Provider by first class recorded post 
14 or more days before the date of the demand, substantially in the form 
of Appendix 2 of this Bond.  
 
[Information Redacted] 
 
5. 
Our obligations under this Bond shall remain in full force and effect and 
shall not be terminated, reduced, discharged or otherwise affected by: 
 
 
(a) 
any alteration or variation to the terms of the Contract made by 
agreement between you and the Service Provider including, 
without limitation, any alteration in the extent or nature or 
sequence or method or timing of the Services to be carried out 
under the Contract or any novation of the Contract (in whole or in 
part); or  
 
 
(b) 
any defence, counterclaim, withholding, set off or other deduction 
available to the Service Provider under the Contract or otherwise; 
or 
 
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(c) 
any time being given to the Service Provider or any other 
indulgence, waiver, concession, forbearance or forgiveness to 
the Service Provider whether express or by conduct or any other 
thing done, omitted or neglected to be done under the Contract; 
or 
 
 
(d) 
any other bond, security or guarantee now or subsequently held 
by you for all or any part of the obligations of the Service Provider 
under the Contract; or 
 
 
(e) 
the release or waiver of any such bond, security or guarantee 
referred to in paragraph 5(e) above; or  
 
 
(f) 
any amalgamation, reconstruction or dissolution including, 
without limitation, winding-up of the Service Provider;  
 
 
(g) 
the termination of the Contract for any reason; or  
 
 
(h) 
any other event which would or might operate to discharge a 
guarantor or any act or omission, matter or thing which, but for 
this provision, might operate to exonerate, discharge, reduce or 
extinguish your liability under this Bond; or 
 
 
(i) 
the winding-up, bankruptcy, administration, receivership or 
insolvency of the Service Provider; or 
 
 
(j) 
any legal limitation, disability, incapacity, discharge by operation 
of law, change in the constitution, name or style of the Service 
Provider or any other person relating to the Service Provider 
(whether or not known to you); or 
 
 
(k)  any total or partial invalidity in, irregularity affecting or 
unenforceability of any of the obligations of the Service Provider. 
 
6. 
Any payment under this Bond shall be made by us in pounds sterling [or 
in any currency which may from time to time replace pounds sterling]. 
 
7. 
This Bond is irrevocable.  
 
8.  
Terms defined in the Contract and not otherwise defined in this Bond 
shall have the same meaning in this Bond.  
 
9. 
This Bond, executed and delivered as a deed, is governed by and shall 
be construed in accordance with the law of England and Wales.  The 
courts of England shall have exclusive jurisdiction to settle any dispute 
which may arise out of or in connection with this Bond except that you 
have the right in your absolute discretion to enforce a judgment and/or 
to take proceedings in any other jurisdiction in which we are 
incorporated or in which any of our assets may be situated.  You and we 
agree to submit to that jurisdiction. 
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10. 
You will be entitled to assign the benefit of this Bond in whole or in part 
but we may not assign the benefit and/or delegate the burden of this 
Bond in whole or in part or enter into any transaction which would result 
in any of those benefits and/or burdens passing to another person. 
 
11. 
If any provision (in whole or in part) of this Bond is found by any court, 
tribunal, administrative body or authority of competent jurisdiction to be 
wholly or partly illegal, invalid or unenforceable then that provision shall, 
to the extent required, be severed from this Bond and shall be 
ineffective, without, so far as is possible, modifying any other provision 
of this Bond and this shall not affect any other provisions of this Bond 
which shall remain in full force and effect. 
 
12. 
Any demand or other notice made by you under this Bond shall be duly 
made if sent by first class recorded delivery post to us. 
 
[For non-UK resident banks with only a branch or office in the UK :  
 
10. 
For the purposes of this Bond we hereby appoint ......................... of 
......................... (to be a London address) to accept service of process 
on our behalf, and service on the said ............... at the said address 
shall be deemed to be good service on us; and we hereby irrevocably 
agree not to revoke or terminate such appointment. 
 
Executed as a Deed and delivered the day and year written above. 
 
 
Executed as a Deed by  
)_______________________________ 
[Bank]  
   ) Director 
acting by a Director and the  
) 
Secretary or by two Directors ) 
_______________________________ 
 
 
 
 
 
 
Director/Secretary 
 
 
 
The common seal of [Bank] )_______________________________ 
was affixed to this Deed in  
) 
Director 
the presence of 
 
  
) 
   
   ) 
_______________________________ 
 
 
 
 
 
 
Director/Secretary 
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Annex 4 - Form of Demand from the Authority to [the bank]  
 
 
 
Dear Sirs  
 
Contract No [  
 
] in respect of services for [                    ]  
 
We refer to the Bond given by you to us dated [            ]. We enclose a copy of 
a letter from us to [insert name of Service Provider] ("the Service Provider") 
which was sent to the Service Provider by first class recorded post on [           ] 
which is more than 14 days before the date of this demand.  
 
The Service Provider has not taken steps which we consider adequate to 
remedy the breaches.  
 
The expiry date under the Contract has not been reached. 
 
We hereby demand from you the sum of £[  
] under your Bond. Please 
make payment by your cheque in sterling payable to Transport Trading 
Limited.  
 
 
Yours faithfully  
 
 
 
 
 
On behalf of [insert name of Authority]  
 
 
 
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Annex  5 - Form of letter from the Authority to the Service Provider  
 
To be sent by first class Recorded Delivery post  
 
 
 
Dear Sirs  
 
Contract No [  
 
] in respect of services for [          ]  
 
As explained in [previous letters to you/our letter dated ...... to you] you are in 
breach of your obligations under Contract No. [            ], and you have neither 
remedied nor implemented sufficient steps to remedy, those breaches.  
 
This letter therefore notifies you that unless within 14 days from the date of this 
letter you take steps which we consider adequate to remedy the breaches we 
shall be entitled without further notice to you to call for payment under the 
Bond given on your behalf by [name of bank] dated [DATE].  
 
Yours faithfully 
 
 
 
 
 
On behalf of [insert name of Authority] 
 
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Annex 6 - Alternative form of demand from the Authority to [the bank]  
 
 
Dear Sirs  
 
Contract No [  
 
] in respect of services for [             ]  
 
We refer to the Bond given by you to us dated [                ].  
 
* Delete as appropriate 
 
* (Option 1 - No reduction in amounts payable under the Bond.) 
 
An event has occurred of a type described in Clause 30.1 of the Contract 
which entitles us (inter alia) to terminate the Contract in accordance with that 
Clause. 
 
The expiry date under the Contract has not been reached.   
 
* (Option 2 - Reducing amounts payable under the Bond.) 
 
An event has occurred of the type described in Clause 30.1 of the Contract 
which entitles us (inter alia) to terminate the Contract in accordance with that 
clause.  
 
[e.g. a Milestone] has/has not been achieved and the expiry date under the 
Contract has not been reached.  
 
 
We hereby demand payment from you of the sum of £[  
] under your 
Bond.  Please make payment by your cheque in sterling payable to Transport 
Trading Limited.  
 
Yours faithfully  
 
 
 
 
 
On behalf of [insert name of Authority] 
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Annex 7 - Deed of Novation 
 
THIS DEED 
is 
made 
the 
 day 
of 
     
 
BETWEEN: 
 
(1) [Insert company details for the Authority] (“the Authority”);  
 
AND 
 
(2)  [                                                 ], a company registered in England and 
Wales (Company Registration Number [                 ]) whose registered 
office is at  [                 
 
 
] ("the Service Provider"); and 
 
(3)  [  
 
] a company registered in England and Wales (Company 
Registration Number [               ]) whose registered office is at  [               
   
 
 
] ("the New Company"); and 
 
 
WHEREAS: 
 
(A)  The Authority has a contract dated [ 
 
 
] Contract 
Reference Number [   
] with the Service Provider for the provision 
of Services ("the Contract"). 
 
(B)  The Authority wishes to be released from the Contract (or part of it) and 
the Service Provider agrees to release the Authority in consideration of 
the New Company’s undertaking to perform the Contract (or part of it) 
and to be bound in place of the Authority. 
 
(C)  The Service Provider and the New Company have agreed to such 
transfer upon the terms and conditions of this Deed. 
 
IT IS AGREED AS FOLLOWS: 
 
I1. 
In this Deed: 
 
I1.1 
"Transfer Date" means [           ]; 
 
I1.2 
"Transferred Part" means all that part of the undertaking of the 
Authority that consists of [describe part of undertaking that the 
New Company will be taking responsibility for]. 
 
I2. 
With effect from the Transfer Date (but only in so far as the Contract 
relates to the Transferred Part): 
 
I2.1 
the New Company undertakes to perform the obligations of the  
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           Authority under the Contract and be bound by its terms in every 
way as if the New Company is and had been named at all times as 
a party to the Contract in lieu of the Authority; 
 
I2.2 
the Service Provider releases and discharges the Authority from all 
demands and claims whatsoever in respect of the Contract 
accruing from the Transfer Date and accepts the liability of the 
New Company in relation to the Contract in lieu of the liability of 
the Authority for all demands and claims whatsoever accruing on 
or after the Transfer Date under the Contract and agrees to be 
bound by the terms of the Contract in every way as if the New 
Company were and had been party to the Contract at all times in 
lieu of the Authority; 
 
I2.3 
for the avoidance of doubt, it is expressly agreed that: 
 
2.3.1  any and all rights, claims, counter-claims, demands and 
other remedies of the Service Provider against the Authority 
accrued under or in connection with the Contract prior to the 
[Transfer Date] of this Deed are exercisable and 
enforceable by the Service Provider against the New 
Company; and 
 
2.3.2  any and all rights, claims, counter-claims, demands and 
other remedies of the Authority against the Service Provider 
accrued under or in connection with the Contract prior to the 
[Transfer Date] of this Deed are exercisable by the New 
Company against the Service Provider; 
 
I2.4 
with the consent of the Service Provider, the Authority assigns all 
its rights (including any present, future or contingent interest or 
right to any sums or damages payable under or in connection with 
the Contract) from the Transfer Date under the Contract to the 
New Company; 
 
I2.5 
the Service Provider undertakes with the New Company to perform 
its liabilities and obligations under the Contract as if the New 
Company had at all times been party to the Contract instead of the 
Authority and acknowledges that the New Company shall be 
entitled to enjoy the benefit of the Contract instead of the Authority. 
 
I3. 
The formation, existence, construction, performance, validity and all 
aspects whatsoever of this Deed or of any term of this Deed shall be 
governed by the law of England and Wales.  The courts of England shall 
have exclusive jurisdiction to settle any disputes which may arise out of or 
in connection with this Deed.  The parties to this Deed agree to submit to 
that jurisdiction. 
 
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I4. 
The parties to this Deed do not intend that any of its terms will be 
enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 
by any person not a party to it. 
 
 
Executed as a Deed and delivered the day and year written above. 
 
Executed as a Deed by 
 )_______________________________  
the 
Authority 
   ) Director 
 
acting by a Director and the  
) 
Secretary or by two Directors ) 
_______________________________ 
 
 
 
 
 
 
Director/Secretary 
 
 
 
Executed as a Deed by  
)_______________________________ 
[the Service Provider]   )  Director 
acting by a Director and the  
) 
Secretary or by two Directors ) 
_______________________________ 
 
 
 
 
 
 
Director/Secretary 
 
 
 
 
 
Executed as a Deed by  
)_______________________________ 
[The New Company]   ) Director 
acting by a Director and the  
)  
Secretary or by two Directors )_______________________________
 Director/Secretary 
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Appendix 1  
 
Defaults and Bonus 
 
TfL are keen to create a partnership with the Service Provider however in 
order to achieve the highest standards of service and ensure those 
standards are maintained we have included a contractual bonus and default 
scheme.  
 
We believe defaults must be fair, proportionate, to our loss, measurable and 
transparent. We will issue defaults and bonuses each four weekly periods, 
unless otherwise specified.  
 
TfL will not apply defaults or bonuses for the first 4 weeks from Service 
Commencement 
 
Defaults 
Defaults are both financial and on a points basis  
 
A lower threshold has been set of 500 default points per four week period 
before the contactor starts paying a penalty. We have not imposed a 
maximum threshold. Any default received on the contract would be 
converted to pounds sterling at the end of each four week period and 
should the 500 be exceeded, TfL would apply defaults. This is for defaults 
upheld and is further subject to a four weekly contract monitoring meeting. 
 
Bonuses 
Bonuses are on a percentage basis 
 
This is a percentage of the total 4 weekly charge after deduction of discounts 
and defaults. 
 
 
 
The Bonus and Default tables are shown below. 
 
[Information Redacted] 
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 [Information Redacted] 
 
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Appendix 2 
 
[Information Redacted] 
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Appendix 3 
 
Key Performance Indicators (KPIs) 
 
[Information Redacted] 
1.0 Advisory 
Notice 
 
1.0 
The Contract Manager may serve on the Service Provider an 
Advisory Notice within seven days of the end of a Review Period if in 
the reasonable opinion of the Contract Manager: 
1.1 
the Service Provider over a Review Period has failed to 
achieve the level of performance required by any of the 
Key Performance Indicators  
1.2 
For the avoidance of doubt, only one Advisory Notice shall 
be served in respect of any Review Period in respect of 
the Services and each Advisory Notice may cite one of 
more failures in level of performance 
1.3 
An Advisory Notice shall be in writing addressed to the 
Service Provider and shall state that it is an Advisory 
Notice and specify the nature of the failure and (if 
remediable) require the Service Provider to remedy the 
failure. The Service Provider shall remedy the failure (and 
any damage directly or indirectly resulting there from) 
within a reasonable time (and in any event during the 
Review Period in which the Advisory Notice was served) 
without any further charge whatsoever to TfL. 
1.4 
The Contract Manager and the Service Provider shall 
discuss each Advisory Notice at a meeting to be called for 
such purpose within 14 days of the service of the Notice 
and seek to agree the action required to prevent such 
failures occurring in future and, if the failure has not been 
remedied, the measures necessary to remedy the failure. 
2.0 Warning 
Notice 
 
2.1 
The Contract Manager may serve on the Service Provider a 
2.1 
Warning Notice if the Service Provider has failed to 
remedy any failure specified in an Advisory Notice within 
the time specified in Clause 1.3 of Appendix 3 
2.2 
A Warning Notice shall state that it is a Warning Notice 
and shall specify the matter or matters in respect of which 
the Warning Notice is served and shall specify (if 
appropriate) the course of action the Contract Manager 
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requires the Service Provider to take in response to the 
Warning Notice, state the time within which the action is 
required to be taken (which time shall be reasonable) and 
explain the implications of the Warning Notice. 
2.3 
Where a Warning Notice has been served, the subject 
matter thereof shall be discussed at a Performance 
Review Meeting to be held within 14 days of the date of 
the service of the Warning Notice on the Service Provider. 
2.4 
Failure to remedy in accordance with Clause 2.2 of 
Appendix 3 the matter or matters in respect of which the 
Warning Notice is served  could lead to remedy in 
accordance with Clause 26 of the Terms and Conditions 
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[Information Redacted] 
 
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Appendix 4 
 
Olympics 2012 And Other Extraordinary Events 
1.0 
As an additional OPTIONAL service, the Service Provider or its 
Service Providers should provide a specialist removal service to 
remove vehicular obstructions from the Olympic road network 
and other specified roads in and around the Olympic area. 
2.0 
 It is envisaged that removal operations will be co-ordinated from 
within TfL. 
3.0 
 The removal trucks will patrol 24 hours a day before, during and 
after the Olympic period. 
4.0 
TfL or its service providers will provide a temporary Olympic 
vehicle compound. In the vicinity of the Olympic stadium.  
5.0 
We anticipate closing a number of compounds across the three 
regions and focusing resources on the Olympic area. 
6.0 
TfL will re-locate staff equally from the three regions to staff the 
Olympic compound. 
7.0 
We do not currently anticipate staff having to work additional 
hours, however we will use the variation clause once the service 
requirement is clear.     
 
 
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Appendix 5 
Digital Traffic Enforcement System (DTES) 
 
 
1.  The Service Provider or its service providers should provide secure 
storage space at each of its pounds for one of TfL’s mobile enforcement 
vehicles. 
 
2.  TfL runs two types of mobile enforcement vehicles, namely, the Portable 
Enforcement Camera (PEC) and the Vehicle Mounted Camera.  The 
vehicle for the Portable Enforcement Camera is likely to be either a 
medium wheelbase Ford Transit Van or a Mercedes Sprinter van with a 
4m wheelbase.  The vehicle for the vehicle mounted camera will be a 
mid-sized family saloon.  The secure storage space identified in 
paragraph 1 above should be sufficient for the largest of these vehicles. 
 
3.  The precise operation of the mobile enforcement vehicles is still to be 
determined by TfL but the Service Provider should assume that, as a 
minimum, the vehicles will be enforcing on the Transport for London 
Road Network during daylight hours, seven days per week.  The 
vehicles will need access to the pound on an ‘as-required’ basis 
throughout the day. 
 
4.   TfL reserves the right, subject to the Contract variation procedure, to 
procure further secure storage space at each pound for further mobile 
enforcement vehicle.  
5.  The Service Provider or its service providers should provide secure 
office accommodation at each of its pounds for a one metre tall 19 inch 
equipment rack.  The Service Provider is not required to provide the 
equipment rack – it will be provided by TfL or one of its service 
providers. 
 
6.  The Service Provider should also provide a suitable power source for a 
server. 
TfL will inform the Service Provider if this Service is required 
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Appendix 6 
Low emission zone  
Optional Service to be called off as required by means of a Variation to 
Contract in accordance with Clause 30 
1.  The Service Provider or its contractors will have the ability to provide the 
capability to remove Heavy Goods Vehicles that have been identified as 
persistent evaders of the low emission zone. 
2.  It is anticipated that the majority of low emission zone enforcement of 
persistent evaders will be by “Filter” operations in that vehicles are 
stopped using police ANPR cameras using the police or Department for 
Transport (VOSA) or the Metropolitan Police Service.   
3.  We envisage the drivers of non compliant vehicles being asked to pay 
outstanding fines at the roadside, which will be facilitated by On Street 
Enforcement Officers contracted by the low emission zone and in 
attendance at such filter operations. However if the outstanding fines 
are not paid then the vehicles may be removed and impounded in a 
suitable storage facility.   
4.  The additional requirement will therefore involve the dedicated use of a 
removal vehicle, with the ability to remove Heavy Goods Vehicles with a 
laden weight of up to and including 44 tons, for a specified time period 
which is expected to be a maximum of 12 hours between 7:00am and 
7:00pm, Monday to Friday. 
5.  Any Heavy Goods Vehicle, with or without trailer, will be removed to the 
contractor’s vehicle pound, impounded and stored until the contractor is 
notified that the vehicle may be released by the low emission zone 
enforcement contractor.  
6.  Storage should ideally be within the M25 for the first 14 days, but 
thereafter the impounded Heavy Goods Vehicle may be decanted to an 
alternative location. 
 
7. The costs of storage includes the relevant notification to the low 
emission zone enforcement contractor of all events that occur in relation 
to any Heavy Goods Vehicles impounded as part of this Contract, 
including but not limited to contact from the registered 
keeper/driver/person responsible, any change in the condition or 
location of the vehicle and any other relevant event. 
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Appendix 7 
 
[Information Redacted] 
 
 
 
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 Appendix 8 
 
Incident Manager, Facilities,  
 
 
1. 
The cost of an Incident Manager is included within this bid. In 
addition to the dedicated TfL fleet, a fully trained Incident Manager 
will be deployed to every major road traffic incident within each of the 
TfL zones. This person’s primary function will be to secure the 
incident scene, carry out a risk assessment, and organise the 
deployment of any additional equipment required to carry out the 
recovery operation. Further responsibilities of the Incident Manager 
will be to liaise with the emergency services, TfL Officers, Highway 
Agency and the Environmental Agency to ensure the recovery is 
carried out safely and in accordance with all the agencies specific 
requirements. 
 
2. 
As the ability to use the services of an agency to supply additional 
qualified Incident Managers and recovery staff does not exist, Ontime 
will utilise Ontime Automotive’s pool of fully trained drivers who are 
qualified to Highway Agency and IVR standards. These drivers will 
supplement the TfL contract to accommodate any holiday or sickness 
ensuring that vehicle downtime is kept to an absolute minimum. 
 
3. 
All TfL operational staff will be provided with their own dedicated 
structure and facilities within the [Information Redacted] main pounds. 
This accommodation will be sufficient to allow the Supervisory team 
to carry out the necessary team briefings and staff meetings. 
Additional prefabricated buildings will be provided within all 
[Information Redacted] sites, placing cabins on top of existing 
accommodation where required. 
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Appendix 9   
Transport for London Contract Team 
Structure 
Justin Brinklow
Group Commercial Director
Member of Board
0870 4446250
07970 222025
Sara Hunt
Administration Manager
Keith Philips
Central Administration Support
HR Department 
0870 4446250
Kevin Kemp
Contract Manager
0870 4446250
07970 222026
Recruitment and Training Manager
Operations Manager
Quality Manager
Pound Managers located at each 
2 Roaming Supervisors/ Incident 
main pound
Supervisors
Cashiering Supervisor per shift
Pound Supervisor per shift
Driver Supervisor per shift
Justin Brinklow
Group Commercial Director
Member of Board
0870 4446250
07970 222025
Sara Hunt
Administration Manager
Keith Philips
Central Administration Support
HR Department 
0870 4446250
Kevin Kemp
Contract Manager
0870 4446250
07970 222026
Recruitment and Training Manager
Operations Manager
Quality Manager
Pound Managers located at each main 
2 Roaming Supervisors/ Incident 
pound
Supervisors
Cashiering Supervisor per shift
Pound Supervisor per shift
Driver Supervisor per shift
 
 
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