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Dear Mr Hare

Re: Request for Internal Review - Request 4307

Thank you for your s dated 29^th September 2009 regarding the response to your recent request to the Council (our ref: 4307).

In your s you asked for an internal review of the handling of your Request. I have summarised the details of your appeal below:

I am sorry that you are dissatisfied with our handling of your requests and I have investigated your complaints under Stage 1 of the Council's Corporate Complaints Procedure. Further details of our procedure can be found on our website: http://www.westminster.gov.uk/services/councilgovernmentanddemocracy/councils/contactsconsultationandfeedback/complaints-and-compliments/complaints/

Response

You contacted the Council on 28^th August with a request for information regarding the Verrus pay by phone contract. You wrote to the Council again on 29^th September asking for an internal review as you had not yet received a response to your request. The Council provided a response to your request on 6^th October 2009.

Having reviewed the correspondence regarding the handling of your request, the response was sent outside the 20 working days required by the legislation. This is unacceptable and we apologise for the delay. The department should have informed you of the delay. However, I note that a response to your request was sent on 6^th October 2009 and therefore your complaint that the information has not been provided is partially upheld.

This completes the internal review into the handling of your Request under the Council's complaints procedure. Should you be dissatisfied with our response, you are entitled to contact the Information Commissioner under Section 50 of the Freedom of Information Act. For your reference, I have provided his contact details below:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510

Web: www.ico.gov.uk

I hope this fulfils your request. Should you have any queries, please contact me at the address above.

Yours sincerely,

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Under the Data Protection Act 1998, Data Subjects have rights to challenge, alter or erase the inaccurate and unlawful processing of their information. In the first instance please contact The Data Protection Officer, Information Services, 101 Orchardson Street, London NW8 8EA. If you are not satisfied with our response you may contact The Information Commissioner: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF