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M Waldron

Our Ref

JED817

Your Ref

Request no 17366-0C927545

Date

4th September 2009


Dear Sir or Madam:

In your email which we received on 27/08/09, you asked for the following information:

  1. Are the Civil Enforcement Officers who issue PCNs direct employees of the Borough Council?

  2. Are the Civil Enforcement Officers in any way set targets or rewarded through any type of bonus on the number of PCNs issued?

  3. You request statistics with regard to PCNs issued over the last 5 years.

  4. You request statistics with regard to the number of Appeals against PCNs issued in the last 5 years and the success rate of these appeals.

In response, please find enclosed:

  1. Yes, employees of Harrogate Borough Council

  2. No, no bonus paid or PCN targets set.

  3. See attachment No 1

  4. See attachment No 2

We hope you are happy with our service. But if you are not satisfied with the way your request has been handled, please contact—

Freedom of Information Officer

Council Offices, Crescent Gardens, Harrogate, HG1 2SG

or email [email address]

The Council has an internal appeal system. If your complaint is about the decision which has been made you will usually be entitled to have your case reviewed by an officer from a department which has not been involved in the decision previously.

If, after their decision, you are still not happy, you may appeal to—

The Information Commissioner

Wycliffe House, Water Lane,

Wilmslow, Cheshire SK9 5AF

Tel: 01625 545745 Fax: 01625 524510

e-mail: [email address]

website: www.informationcommissioner.gov.uk

Yours faithfully

John Dobinson

Parking Services Manager

[email address]

01423 556971