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Dear Mr Hare

Re: Request for Internal Review - Request 4250

Thank you for your dated 2^nd October 2009 in which you expressed dissatisfaction regarding the response to your recent request to the Council (our ref: 4250) for the following reason:

I am sorry that you are dissatisfied with our handling of your requests and I have investigated your complaints under Stage 1 of the Council's Corporate Complaints Procedure. Further details of our procedure can be found on our website: http://www.westminster.gov.uk/services/councilgovernmentanddemocracy/councils/contactsconsultationandfeedback/complaints-and-compliments/complaints/

Response

The Council received your original request on the 17^th August and responded on the 24^th August. You then sent an email on the 28^th August to revise your question. You sent a further email on the 2^nd October 2009 as you had not received a response to your revised request. The Council acknowledged receipt of your email on the 21^st October, and then sent a further email on the 29^th October to inform you that your query was still being investigated.

Your email of the 28^th August revised your request as follows:

1)Please supply a break down of how many complaints and/or written questions Councillor Danny Chalkley has received from MP's regarding the introduction of the motorcycle parking tax since it's introduction in Aug 2008?

2)Please provide names and dates of each MP's letter

The above questions should have been logged, and processed, as a new request under the Freedom of Information Act 2000. Unfortunately, the email appears to have been sent to a generic parking email address and was then overlooked as an FOI request.

Your complaint is, therefore upheld.

Please accept our apologies for this oversight, and for the delay for acknowledging your email of the 2^nd October 2009. We continue to monitor and review our procedures in order to ensure compliance with the requirements of the Freedom of Information Act 2000.

I can also provide the following information in response to your revised request: Councillor Chalkley has received no complaints, and two written questions from two MPS regarding motorcycle parking since August 2008 as follows:

Theresa Villiers MP - 7th Jan 2009

Eric Pickles MP - 5th Jan 2009

This completes the internal review into the handling of your Request under the Council's complaints procedure. Should you be dissatisfied with our response, you are entitled to contact the Information Commissioner under Section 50 of the Freedom of Information Act. For your reference, I have provided his contact details below:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510

Web: www.ico.gov.uk

Yours sincerely,

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Under the Data Protection Act 1998, Data Subjects have rights to challenge, alter or erase the inaccurate and unlawful processing of their information. In the first instance please contact The Data Protection Officer, Information Services, 101 Orchardson Street, London NW8 8EA. If you are not satisfied with our response you may contact The Information Commissioner: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF