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'Pay By Phone outages'.
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Mr Graham [FOI #16948 email] |
Westminster Parking Services Customer Relations Po Box 396 Warrington WA55 1EL
Assistant Director of Parking: Kevin Goad
This matter is being dealt with by: Andrew Daly
Date: 18 September 2009 Tel No: (020) 7641 1743 Fax no: (020) 7641 1744 Email: [email address] My ref: FOI/4238/ABD |
Dear Mr Graham |
|
Freedom of Information (FOI) Act 2000: Request for information
Thank you for your request for information, relating to FOI/4328/ABD. You have requested the following information:
1-How many times has the Pay By Phone system been unavailable for use (due to problems with Verus systems, telephone systems, BT infrastructure or any other reason)
2-For each of these outages, how long were people unable to use the system?
3-For each of these outages, how many parking tickets were issued?
4-For each of these outages, how many of these tickets were cancelled?
5-For each of these outages, how many tickets were issued in the hour following the system being usable again?
6-What is the WCC policy on challenges to parking tickets during these outages or the hours after the system coming back up?
In response to your request I can advise you of the following:
The table of times where the PbP service was unavailable to users and it is identifiable that PCN's may or were issued is attached.
The table does not include details of instances were a fault occurred, but it is not possible to define any affect on end users.
Attached table on other page:
PbP System downtimes |
PCN's Issued |
PCN's Cancelled |
PCN's Issued first hour |
|
|
||
10-Jun-08 |
12:55 |
13:44 |
22 |
6 |
22 |
|
|
15-Jul-08 |
15:58 |
16:10 |
1 |
0 |
1 |
|
|
23-Jul-08 |
09:58 |
12:28 |
56 |
19 |
27 |
|
|
15-Sep-08 |
16:55 |
22:08 |
81 |
35 |
52 |
|
|
29-Apr-09 |
08:45 |
09:05 |
40 |
16 |
40 |
|
|
12-Jun-09 |
11:00 |
11:30 |
9 |
3 |
9 |
|
|
19-Jun-09 |
13:05 |
13:37 |
3 |
1 |
3 |
|
|
26-Jun-09 |
08:37 |
09:13 |
21 |
11 |
21 |
|
|
29-Jun-09 |
09:00 |
09:26 |
31 |
27 |
31 |
|
|
06-Jul-09 |
08:35 |
11:40 |
41 |
23 |
30 |
|
|
11-Aug-09 |
12:00 |
14:50 |
49 |
22 |
30 |
|
|
If you are not satisfied with this response please set out your reasons in writing and send to:
Customer Relations
PO Box 396
Warrington
WA55 1EL
Phone: 0207 641 1743
Fax: 0207 641 1744
Email: [email address]
Should you still be dissatisfied with the outcome of any such complaint you have the right to make a complaint to the Information Commissioner, pursuant to section 50 of the FOIA. The contact details are:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625-545-700
www.informationcommissioner.gov.uk
Yours sincerely
Andrew Daly
Departmental Records Officer