Dear Mr Houston

RE: FREEDOM OF INFORMATION AND/OR ENVIRONMENTAL INFORMATION

I am writing with regard to the information you requested under the Freedom of Information Act and received in this department on the 07/08/2009.

Information Requested

1. I would like to request the raw data set of parking tickets

issued in the name of the council within the last five year period

broken down by: date, time, location, narrative of infraction,

current status of case, next status of case, transaction details

(ie. date, time and method of payments made), officer ID

The reporting tool of our current system does not currently have the capability to extract all of the data requested. Any work-around would push the extraction of this data past the maximum statutory allowable cost for an FOI request as it would require LBH to incur system development or custom reporting costs.

We are however able to provide, for PCNs issued in the past one year period:

Issue Time

Issue Date

Narrative of Infraction

Current Status

Officer ID

This information would be too large to fit in a single email, and therefore it has been placed onto a date CD. If you are able to supply a postal address, we will send this disc to you.

2. I would also like to request any information regarding

`reward'/bonus schemes/contracts in place for your parking

enforcement officers. This is envisaged to cover the details of any

systems, including (where bonuses are paid) the amount per officer

per year, for the last five years.

Hounslow Council does not offer its Civil Enforcement Officers any form of reward'/bonus schemes/contracts.

Regarding part 1. ideally I would like the location unit to be

'street' but if this is not practical then under your section 16

duty to advise and assist I would expect you to contact me to

discuss how you record this geospatial data so that I may narrow my

request in a way that works for both of us.

See response to part 1

As a supplementary, under section 16, I would also ask that you

provide some detail about the recording processes of this parking

information. E.g. What software is used? What data fields are

recorded? What other data sets it links to, etc.

The software used to record this information is CIVICA PES for the DAP CE5240 handheld computer. The fields that are recorded are:

Civil Enforcement Officer ID number

Vehicle registration

Vehicle Make

Vehicle Colour

Ticket Issue Date

Parking Contravention Code

Street Code

First Sight Time

Ticket Issue Time

Outstanding Balance

Confirmation that the information is/is not currently held by the London Borough of Hounslow

The information available has been supplied as required.

Exemptions which apply to this information

There are no exemptions applicable to this information.

Fees to be paid

There are no fees payable for this information.

Use of Information

You are free to use any information supplied for your own use, including for non-commercial research purposes. The information may also be used for the purposes of news reporting. However, any other type of re-use, for example, by publishing the information or issuing copies to the public will require the permission of the copyright owner, namely the London Borough of Hounslow.

How to complain

Should you feel that we have not dealt properly with your enquiry or failed to take appropriate action within a reasonable timescale, please do not hesitate to contact the Customer Services Team within the Environment Department by email [email address] or by letter at the above address.

If you need to contact the department about this matter, please quote the above reference number.

Yours sincerely,

Parking Services

Environment Department