Making a complaint under the Freedom of Information Act or 
the Environmental Information Regulations. 
 
If you are dissatisfied with any aspect of our service once you have received a response to 
your request, you are entitled to make a complaint.  Your complaint should be submitted to 
Norfolk County Council at the address below. 
 
If you are still dissatisfied once we have dealt with your complaint, you are entitled to 
submit a further complaint to the Information Commissioner’s Office under section 50 of 
the FOI Act. The Information Commissioner’s Office will only deal with your complaint once 
you have been through our complaints procedure. 
 
Complaints about Freedom of Information (FOI) or Environmental Information Regulations 
(EIR) requests can relate to procedural matters (such as failing to respond or not 
responding within twenty working days) or an appeal against a decision to withhold 
information by applying an exemption(s)/exception(s).   
 
Your complaint should be submitted in writing (including e-mail) to: 
 
The Corporate Freedom of Information Officer 
Freedom of Information and Data Protection Unit 
The Archive Centre 
Martineau Lane 
Norwich NR1 2DQ 
 
e-mail: [Norfolk County Council request email]  
 
Your complaint should: 
 
•  Include your name and a contact address, 
•  Include a reference to the FOI/EIR request prompting the complaint, 
•  Explain the nature of your complaint (e.g. not meeting the twenty working day 
deadline, appealing against a decision to apply an exemption), 
•  Explain, if possible, what outcome you are looking for (e.g. a written apology, a 
review of the decision to apply an exemption). 
 
Our FOI Complaints procedure explains how we will process your complaint once it has 
been received. 
 
 
 
 

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