DWP Central Freedom of Information Team

e-mail: [DWP request email]

Our Ref: 765

Date: 06 August 2008

Dear Mr Bradistini

Request for information

Thank you for your request for information about:

i) The total number of calls received at telephone number 0845 712 3456

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of staff

v) The average length of time per call, from initial reception by DWP, until termination

for whatever periods records exist. .

Your request was received on 31 July 2008 and I am dealing with it under the terms of the Freedom of Information Act 2000. Therefore you can expect a reply by 29 August 2008 unless I need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications.

Yours sincerely

Central Freedom of Information Team