Complaints from MPs 
 
 
2009-10 (to 3 August) 
Complaints to 
CED 
KASS 
CMY 
CFE 
E, H & W 
 
the Chief 
(Other units in 
Kent Adult 
Communities 
Children, 
Environment, 
Executive’s 
Chief 
Social Services 
Families & 
Health & Waste 
office 
Executive’s 
Education 
Dept 
 Total 
173 
No data 
No data 
No data 
No data 
 
complaints 
received, 
20 of these from 
MPs 
Adult Social Services 
3 
 
 
 
 
 
Children's Social 
1      
Services/Personnel 
Children's 
Social 
Services 
2      
Education  3      
Adult 
Learning 
1      
Kent Freedom Pass 
5 
 
 
 
 
 
Kent Highway Services 
3 
 
 
 
 
 
Environment & Waste 
1 
 
 
 
 
1 
withdrawal of 
grants for cotton 
nappies 
Fly tipping 
1 
 
 
 
 
 
 
 

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2008-2009 
Complaints to 
CED 
KASS 
CMY 
CFE 
E&R 
 
the Chief 
(Other units in 
Kent Adult 
Communities 
Children, 
Environment & 
Executive’s 
Chief 
Social Services 
Families & 
Regeneration 
office 
Executive’s 
Education 
Dept 
 Total 
436 
 111 
enquiries 
7 from MPs 
 
No data 
complaints 
1 from MP 
 
Not able to identify 
received, 
between MP or 
40 from MPs 
public complaint 
Adult Social Services 
4 
 
1 
 
 
 
Finance 1 
1 
 
 
 
 
Finance/Kent Highway 
1      
Services 
Personnel 4 
4 
    
Commercial 
Services 
2      
Property 2 
2 
 
 
 
 
Policy 1 
1 
 
 
 
 
Children's Social Services 
5 
 
 
 
11 complaints 
 
76 enquiries * 
Education 7 
   
25 
complaints 
 
128 enquiries* 
Special Educational Needs 
1      
School 
Transport 
1      
Coroners 1 
 
 
2 
 
 
Civil marriage 
licence process & 
contracts for 
Coroner’s removals
Communities 
1 
 
 
5  ** 
 
 
Public Rights of Way 
1 
 
 
 
 
 
Country 
Parks 
1      
Kent Highway Services 
7 
 
 
 
 
 
 
*  NB – a new database was introduced for education services part way through 2007/08 so the figures are not full year figures and are not directly comparable with the 2008/09 
figures. 
 
 ** (1 x TS – outcome of investigation, 1 X youth service – youth centre opening hours, 1 X KAES – provision in Dartford and Gravesham, 2 libraries & archives – blocking of 
legitimate websites when using library computers & library provision in Folkestone) 

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2007-2008 
Complaints to 
CED 
KASS 
CMY 
CFE 
E&R 
 
the Chief 
(Other units in 
Kent Adult 
Communities 
Children, 
Environment & 
Executive’s 
Chief 
Social Services 
Families & 
Regeneration 
office 
Executive’s 
Education 
Dept 
 Total 
382 
 136 
enquiries 
2 from MPs 
 
No data 
complaints 
5 from MPs 
 
received, 45 from 
Not able to 
MPs 
identify between 
MP or public 
complaint 
Adult Social Services 
19 
 
5      
(16 about planned closure of 
the Q E Foundation Resource 
Centre) 
Adult Social 
1 
 
 
 
 
 
Services/Coroners 
Finance 4 
4        
Personnel 1 
1        
Law & Governance 
1 
1        
Commercial Services 
1 
 
 
 
 
 
Property/Kent Highway 
2 
 
 
 
 
 
Services 
Children's Social Services 
2 
 
  
16 
complaints 
 
66 enquiries* 
Education 4 
 
 
 
38 complaints 
 
47 enquiries * 
Library Services 
2 
 
 
 
 
 
Environment & Waste 
1 
 
 
 
 
 
Kent Highway Services 
7 
 
 
 
 
 
Communities    2  
 
Both re: course 
cuts 
 
*  NB – a new database was introduced for education services part way through 2007/08 so the figures are not full year figures and are not directly 
comparable with the 2008/09 figures. 

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2006-2007 
Complaints to 
CED 
KASS 
CMY 
CFE 
E&R 
the Chief 
(Other units in 
Kent Adult 
Communities 
Children, 
Environment & 
Executive’s 
Chief 
Social Services 
Families & 
Regeneration 
office 
Executive’s 
Education 
Dept 
 
Total 314 
No data 
No data 
8 from MPs 
No data 
No data 
complaints 
 
received, 
 
Not able to 
identify between 
MP or public 
complaint 
KAES  
 
 
6 
 
 
All re: 
course cuts 
Libraries & Archives 
 
 
 
2 
 
 
Re-structure 
& large print books
 
 
 

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