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Dear Mr Zekki

Re: Request for Internal Review - Request 4117

Thank you for your dated the 8^th September 2009 regarding your recent request to the Council (our ref: 4117).

In your you asked for an internal review of the handling of your Request. I have summarised the details of your appeal below:

I am sorry that you are dissatisfied with our handling of your requests and I have investigated your complaints under Stage 1 of the Council's Corporate Complaints Procedure. Further details of our procedure can be found on our website: http://www.westminster.gov.uk/services/councilgovernmentanddemocracy/councils/contactsconsultationandfeedback/complaints-and-compliments/complaints/

Response

You submitted your original request on the 22^nd July 2009. This was logged and allocated the reference 4117. You then submitted a request for an internal review on the 8^th September 2009.

I apologise for the lack of response to your original request. This was due to the fact that the request was assigned to a staff member who had left the Council. This only came to light following your email on the 8^th September, whereupon the request was reassigned to another member of staff who anticipates being in a position to respond to the request by the 25th September, and who will contact you if they are unable to achieve this deadline.

The delay in providing a response to your original request is unacceptable and your complaint is, therefore, upheld.

As a result of your complaint, we are undertaking a review of our network of Departmental Records Officers to ensure that our records are up to date, and that this situation does not happen again.

This completes the internal review into the handling of your Request under the Council's complaints procedure. Should you be dissatisfied with our response, you are entitled to contact the Information Commissioner under Section 50 of the Freedom of Information Act. For your reference, I have provided his contact details below:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510

Web: www.ico.gov.uk

Yours sincerely,

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Under the Data Protection Act 1998, Data Subjects have rights to challenge, alter or erase the inaccurate and unlawful processing of their information. In the first instance please contact The Data Protection Officer, Information Services, 101 Orchardson Street, London NW8 8EA. If you are not satisfied with our response you may contact The Information Commissioner: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF