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This is an HTML version of an attachment to the Freedom of Information request 'Cost of anti-terror advertising campaign Feb 2009'.

~41 SO15 - Hotline


                                                                                                                  
 Calls to 'Anti-Terrorist Hotline' calls to be answered within set time                                                                                                                
 Target    85%                                                                                                           
  AprMayJunJulAugSepOctNovDecJanFebMarYTD                                                                                                   
 Calls received to Hotline 2009/10** 1850           ** 1850                                                                                                   
 Calls answered within target 2009/10** 1828           ** 1828                                                                                                   
 % Calls answered within target 2009/10** 99%           ** 99%                                                                                                   
 Calls not answered 2009/109           ** 9                                                                                                   
 Calls not answered 2009/10 - average rings9                                                                                                               
                                                                                                                  
 NSY - Calls received to Hotline 2008/91846           ** 1846                                                                                                   
 NSY - Calls answered within target 2008/91824           ** 1824                                                                                                   
 NSY - % Calls answered within target 2008/9** 0.988082340195016 *           ** 99%                                                                                                   
 ESB - Calls received to Hotline 2008/94           ** 4                                                                                                   
 ESB - Calls answered within target 2008/94           ** 4                                                                                                   
 ESB - % Calls answered within target 2008/9** 1 *           ** 100%                                                                                                   
                                                                                                                  
 Calls received to Hotline 2008/9325282242353244184216252** 654** 912** 795** 1095** 5554                                                                                                   
 Calls answered within target 2008/9321273237345243182213249** 649** 885** 752** 1085** 5434                                                                                                   
 % Calls answered within target 2008/9** 99%** 97%** 98%** 98%** 100%** 99%** 99%** 99%** 99%** 97%** 95%** 99%** 98%                                                                                                   
 Calls received to Hotline 2007/8346557410353414288333329294331306385** 4346                                                                                                   
 Calls answered within target 2007/8338546406347410282326322284321295377** 4254                                                                                                   
 % Calls answered within target 2007/8** 98%** 98%** 99%** 98%** 99%** 98%** 98%** 98%** 97%** 97%** 96%** 98%** 98%                                                                                                   
 Calls received to Hotline 2006/7346465483524669447455453 318280681** 5121                                                                                                   
 Calls answered within target 2006/7340458481502630433449449 303276673** 4994                                                                                                   
 % Calls answered within target 2006/7** 98%** 98%** 100%** 96%** 94%** 97%** 99%** 99%U/K** 95%** 99%** 99%** 98%                                                                                                   
 Calls received to Hotline 2005/6   24000481879722715654594515414** 28974                                                                                                   
 Calls answered within target 2005/6   17780471867715685649582476412** 22637                                                                                                   
 % Calls answered within target 2005/6N/AN/AN/A** 74%** 98%** 99%** 99%** 96%** 99%** 98%** 92%** 100%** 78%                                                                                                   
 Calls received to Hotline 2004/510257465946291151992992875773381702507** 9367                                                                                                   
 Calls answered within target 2004/58716875645661024903903812696342625451** 8444                                                                                                   
 % Calls answered within target 2004/5** 85%** 92%** 95%** 90%** 89%** 91%** 91%** 93%** 90%** 90%** 89%** 89%** 90%                                                                                                   
 Calls received to Hotline 2003/4418337216556594689560565642581388925** 6471                                                                                                   
 Calls answered within target 2003/4368280184511552655549514597552365768** 5895                                                                                                   
 % Calls answered within target 2003/4** 88%** 83%** 85%** 92%** 93%** 95%** 98%** 91%** 93%** 95%** 94%** 83%** 91%                                                                                                   
 Calls received to Hotline 2002/3228184194160217261253288210497 546** 3038                                                                                                   
 Calls answered within target 2002/3217177182135208243218271183437 480** 2751                                                                                                   
 % Calls answered within target 2002/3** 95%** 96%** 94%** 84%** 96%** 93%** 86%** 94%** 87%** 88%83%** 88%** 91%                                                                                                   
                                                                                                                  
                                                                                                                  
                  Apr-02May-02June-02July-02Aug-02Sep-02Oct-02Nov-02Dec-02Jan-03Feb-03Mar-03Apr-03May-03June-03July-03Aug-03Sep-03Oct-03Nov-03Dec-03Jan-04Feb-04Mar-04Apr-04May-04June-04July-04Aug-04Sep-04Oct-04Nov-04Dec-04Jan-05Feb-05Mar-05Apr-05May-05June-05July-05Aug-05Sep-05Oct-05Nov-05Dec-05Jan-06Feb-06Mar-06Apr-06May-06June-06July-06Aug-06Sep-06Oct-06Nov-06Dec-06Jan-07Feb-07Mar-07Apr-07May-07June-07July-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Apr-08May-08June-08July-08Aug-08Sep-08Oct-08Nov-08Dec-08Jan-09Feb-09Mar-09Apr-09May-09June-09July-09Aug-09Sep-09Oct-09Nov-09Dec-09Jan-10Feb-10Mar-10
                 Calls received to Hotline** 228** 184** 194** 160** 217** 261** 253** 288** 210** 497 ** 546** 418** 337** 216** 556** 594** 689** 560** 565** 642** 581** 388** 925** 1025** 746** 594** 629** 1151** 992** 992** 875** 773** 381** 702** 507   ** 24000** 481** 879** 722** 715** 654** 594** 515** 414** 346** 465** 483** 524** 669** 447** 455** 453 ** 318** 280** 681** 346** 557** 410** 353** 414** 288** 333** 329** 294** 331** 306** 385** 325** 282** 242** 353** 244** 184** 216** 252** 654** 912** 795** 1095** 1850           
                                                                                                                  
 Calls received to Hotline 2006/7                                                                                                                
 % Calls answered within target 2006/7                                                                                                                
                                                                                                                  

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Spreadsheet's Author: Gill Brown
Last Updated with Excel 97

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