june
city scene 2009
www.cambridge.gov.uk
The magazine for Cambridge City Council staff
Council staff notch up 880 years’ service
Staff who were honoured at the special Long Service Awards ceremony at the Guildhall in May.
Council staff have been rewarded
the community.”
Sue Amner, Tracey Hine, Hilary Newby,
for their long service. A total of 35
The staff honoured were: Susan
Carole Starling, Angela Humm, Brian
employees have notched up 880
Hewitt, Alison Kemp, Margaret
Gent, Kate Killingray, Jo Cuningham,
years’ service between them. During
Lawrence, Valerie Whitehead, Peter
Corrina Fuller, John Summers, Sharon
a special ceremony, they were
Melbourne, Clive Simpson, Robert
Chambers-Smith, Lesley Howard,
presented with certificates, vouchers Matthews, Ged Butler, David Rookes,
Alison Dean and John Frost, who all
and champagne.
Peter Allen, James Fox, Bruce Carter,
have 20 years’ service.
Rob Hammond, Chief Executive,
Roger Capon, Patrick Rookes, Andrew
Also Terry Cunningham, Nigel Pitt,
added: “These long-serving staff have
Turpin, Anthony Greenaway, Trevor
Brian Phillps, Steven Rollings, Alan
shown tremendous commitment to
Addison, Andrew Chapman, David
Roberts and David Pleasance, who all
Cambridge – both to the Council and
Wood, Mac McDonald, Harry Cubitt,
have 30 years’ service.
Antoinette jackson is new Chief executive
Antoinette
She came through a rigorous selection
“I know already from my time in
Jackson,
process co-ordinated by a cross-party
the organisation that the Council has
formerly the
sub-committee of councillors to secure
committed councillors and fantastic
City Council’s
the top job. Councillors at the annual
staff. I look forward to working with
Director of
council meeting on 21 May approved
them, and our range of partners, to
Customer and
her appointment.
make sure we provide high quality
Democratic
Commenting on her appointment
services to all our residents and continue
Services,
Antoinette said: “I am delighted to be
to secure the long term success of
is the new Chief Executive of
appointed as Chief Executive of the
Cambridge as a wonderful place to live,
Cambridge City Council.
City Council.
work and visit.”
in
intH
t is
H iss
is U
iss e
U :
eV
:ictoria Thompson pr
Rob Hammond’ ofile
s far l Are you recycling in the office?
ewell column, page 2 l
l Chief executive’
CSC update, page 5 l W s diary
ord search, page 6
City Scene l June 2009
Staff success
ROB
HAMMOnD’s
FAReWeLL
cOLUMn
A great big thank you.
As I look back on 19 fantastic
years as Chief Executive there
(From left to right) Steve Benson, CIH president, Dan Roberts, Margaret Beckett MP,
is one thread which runs right
Louise Harris, CIH council member.
through the picture. That is the
Dan Roberts, Housing Options and
Student of the Year award for
tremendous commitment from staff
Advice Officer in Community Services, outstanding performance.
and members to the Council and
recently completed his Postgraduate
Dan and his wife were invited to the
the City. The sheer hard effort and
Professional Diploma in housing
CIH Presidential Dinner at the Natural
thought that you all put into making
with the Chartered Institute of
History Museum. The housing minister
the Council as great as it is, and
Housing (CIH). He has also won the
Margaret Beckett presented him with a
improving Cambridge, has made
prestigious CIH Distance Learning
medal and a cheque for £200.
my job a real pleasure.
I reflect on the many changes
Emma Davies, Planning Officer in
in Controlled Environments)
to Cambridge (most of them
the Planning Policy team, achieved
Registered Practitioner in
improvements!) that we have either
a distinction in her Planning Masters November 2008.
brought about or worked with
at the University of Westminster.
others to achieve. Yes, we need
Emma recently co-presented a
Congratulations to the following
the right resources to hand – the IT
guest lecture on ‘Climate Change and staff at the Customer Service
systems, buildings and cash – but,
the Code for Sustainable Homes’ to
Centre.
in most cases, it is the people that
the current masters students at the
Karen Butcher, Senior Customer
make the difference between a
university.
Service Advisor achieved British Sign
mediocre result and one we can be
Language level 1 and is now studying
proud of.
Well done to Paul Boucher, Head
for level 2, and Pam Finch, Senior
I am always proud to say that I
of Customer and Support Services
Customer Service Advisor gained
work for the City Council. One of
in Environment and Planning, who
a degree in religious studies and
the main reasons is that I can point
qualified as a PRINCE2 (Projects
philosophy.
to so many examples of service
that you all put in to make life
Anette Grindsted and
better for the community. Sure, I
Cassie Shaw from Human
am also very proud of our excellent
Resource have good
ratings for performance and use
reason to celebrate as
of resources, and our ability to
they have recently gained
influence what happens in the City
important professional
and beyond, but as I leave the
qualifications.
Council the warmest thoughts I
Anette, Diversity Adviser,
will take with me are of the great
got her Professional Diploma
people I have worked with here.
in Marketing through CIM and
So a very big, heartfelt thank you
Cassie, Recruitment Advisor,
from me – and good luck in all you
attained her Chartered
do in the future.
Institute of Personnel &
Anette Grindsted (left) and Cassie Shaw. Development qualification.
2:
2: City Scene
City Scene l Winter 2008
City Scene l June 2009
Celebrating
a clean
success
Allan Brigham, pictured with his barrow outside Queens’ College.
Allan’s awesome
award
Faced with strong competition
across the UK, The British
Cleaning Council’s, 2008/2009
Clean Britain Awards
By
chris Boland
is that he now thinks Cambridge is a
acknowledged Cambridge City as
Web Offi cer
fantastic place.
one of Britain’s cleanest places.
Allan trained as a tour guide 20 years
The awards were recently presented
Allan Brigham, one of our street
ago and says that he learnt most
at the 2009 National Cleaning Show
sweepers and a highly respected
about the city from his job as a street
held at the NEC in Birmingham. Dave
local historian, has been awarded
sweeper. Allan said: “How I really got
Coventry, Head of Streetscene, and
an honorary degree by Cambridge
to know Cambridge is from the people
Bob Kerry, Street Services Project
University.
that live here, the guys I’ve worked
Development Offi ce, collected the
Allan fi rst came to Cambridge
with and the people you meet on the
award. This achievement is welcome
30 years ago to visit a friend and only
streets. It gives you a great perspective
recognition of the work to keep
intended to stay a few months. He
on the city.”
Cambridge clean and green.
simply planned to get a job, save some
When asked about the award, Allan
Considerable success has been
money and leave. Allan admits that he
commented: “At fi rst I just didn’t know
achieved across the city as residents
hated the city when he fi rst arrived –
if it was for real or not – and then I saw
and visitors demand ever-higher
disliking the surrounding fl at landscape
it in the
Cambridge News, so I knew it
standards of street cleanliness. The
– having been used to walking the hilly
must be.”
Council works hard on behalf of its
countryside of Yorkshire.
“It’s nice,” he says modestly, refl ecting
residents to be one of the cleanest
He now jokes that, 30 years later,
on the honour.
cities in the UK and present a good
he is in the same job, still hasn’t saved
Allan is due to be awarded his degree
fi rst impression.
any money, but what has changed
at a ceremony at the University in July.
Heading in the right direction
In our class of 201 local authorities
identify good practice, determined
the Cambridge City Council website
by how useful, usable and used a
was listed as a top-performing
website is.
district council by the 2009 SOCITM
The website scored highly for
(Society of Information Technology
accessibility, navigation, use of
Management)
Better Connected
location, search options, A to Z listings,
report. This is the annual survey
and news value. In our class the
of all local authority websites that
Council was one of only fi ve to get an
uses evidence-based research to
‘excellent’ rating for usability.
Winter 2008 l City Scene
:3
City Scene
City Scene l June 2009
The refurbishment works at the
Guildhall are well under way and
Relocation, on schedule for completion in
October. The project − set up to
support the regeneration of the
area at the back of the Guildhall,
restoration, Wheeler Street, and to generate
income for the Council – will
establish new locations for the
Tourist Information Centre (TIC),
regeneration the box office, a new TIC shop and
a coffee shop.
The Council has an agreement with
Jamie Oliver to lease the TIC Rotunda
and the current box office to establish
a Jamie’s Italian restaurant, scheduled
to open during spring 2010.
Joan LeFever will run the new TIC
shop, renamed The Cambridge Gift
Shop, in the former Robing Room, and
a new local coffee shop, called The
Green Coffee Company, will take over
the former Cashiers and Jury room.
The TIC will then move to a newly-
refurbished location in the Old Police
Court.
The box office will relocate to
Wheeler Street, immediately opposite
its current location, during August this
year. For additional information please
contact Frances Barratt, Corporate
Projects Manager, ext 7008 or email
An artist’s impression of the planned rotunda seating area in jamie Oliver’s new restaurant.
[email address]
More than ‘bricks and mortar’
By
tim Wetherfield
for these growing demands. It may
airport, which would enable plans
Urban Growth Manager
seem a long way off, given the current
for Cambridge East to progress. At
economic downturn, but house
the same time, the Council is making
Growth is not just about ‘bricks and
building will pick up again. Predicted
a strong case against proposals for
mortar’ and building new homes
squeezes in public funding make this
new housing targets up to 2031 in the
and communities, but also about
an even greater challenge, and the
Regional Spatial Strategy review.
the quality of life of existing and
Council will be refreshing its thinking
In March the Horizons Board
new residents over many years.
about the service implications.
earmarked £27.5 million of Housing
The Council has a responsibility to
Meanwhile, preparations continue
Growth Fund (HGF) money to help
ensure that Cambridge thrives as a
for major developments in the south
bring forward developments on
result of sustainable, well-designed,
of Cambridge. In April 2009, public
the Cambridge fringes. A further
environmentally sensitive and
consultation ended on a proposed
£3 million has been allocated to
affordable growth.
‘larger footprint’ for the proposed
green infrastructure projects across
Between 2001 and 2021 the number
development between Madingley
Cambridgeshire. The ‘Cambridge
of homes in Cambridge has to grow
Road and Huntingdon Road.
Gateway’ around the railway
by about 40% while the population will
Councillors are due to consider the
station received £3 million from
increase by around 30%. This will create
main application for land between
the Government and an additional
significant extra demands on public
Huntingdon Road and Histon Road,
£1.5 million HGF money from the
utilities, health and education, council
this autumn. Discussions continue
Horizons Board.
services and the transport system.
with Marshall’s over the relocation of
Look out for more details on the
Council services need to plan ahead
their aviation business from Cambridge
Council’s website and intranet.
4:
4: City Scene
City Scene l Winter 2008
City Scene l June 2009
investing in
Showing support
peOpLe
In January 2009 the Council
with the Skills Pledge
underwent an Investors in People
(IIP) ‘health check’. IIP is about
the Council’s commitment to
developing its staff and the
‘health check’ helps identify areas
of development in preparation
for our full assessment in
December 2009.
IIP status is awarded after a
successful assessment, and then
renewed at three-year intervals: the
Council was awarded IIP status in
1998, 2003 and 2006.
An IIP Business Advisor met
nearly 30 staff from across the
Council and discussed their
roles, objectives, training and
involvement in their service/
department. The outcome was very
positive, our strengths included:
l Clearly defined and understood
Council aims and objectives;
l Competently planned
and effective learning and
development activities;
jon nay, the Learning Skills Council’s Area Director for Cambridgeshire,
presents the Skills Pledge to Rob Hammond.
l Effective support from
managers in staff development;
The Council has signed up to the
Its purpose is to ensure that all staff are
l Positive encouragement of
Skills Pledge, a voluntary public
suitably skilled, gain personal fulfilment
staff to take ownership and
commitment from employers
and thereby make a valuable contribution
responsibility for decision-making.
to encourage and support their
to the success of the Council.
Vicki Davidson, Organisational
employees to improve their skills
For additional information contact
Development Manager, said:
and gain valuable qualifications.
Imran Bukhari, Organisational
“Many thanks to all the staff who
Staff can work towards literacy and
Development Adviser on ext 8175 or
met the IIP Business Adviser
numeracy qualifications, to at least NVQ
email
imran.bukhari@cambridge.
during the ‘health check’. To
Level 2, the equivalent of five GCSEs.
gov.uk
continue to achieve full IIP status,
managers need to continue to
Customer Service Centre… one year on
recognise and show appreciation
of their staff for doing a good
April marked the Customer Service
Planning Housing Rents and Tenant
job and provide opportunities for
Centre’s (CSC) first anniversary, and
Management by the end of December.
communicating improvements
what a year it has been. The team
Reflecting on the first year, Nova
and successes.
has dealt with more than 190,000
Roberts, Head of Customer Service,
“To progress these aspects
telephone calls, 13,000 emails and
said: “This has been an extremely
an IIP Action Plan has been
more than 29,000 customers have
exciting year for the CSC.
published on the HR intranet
visited the centre.
“We recognise that there are still
site and will be discussed at
Thanks to the hard work of staff
lots of challenges ahead but we
department management teams
in the CSC and in departments,
are confident that, by the end of
and team meetings.”
the project is on track to transfer
the year, customers will be able to
For additional information contact
all services in as planned by the
visit one place for a wide range of
Vicki Davidson, Organisational
end of the year. Housing Repairs,
council services. Our achievements
Development Manager on ext
Active Communities, Community
are a testimony to the commitment
8101 or email
vicki.davidson@
Development and Safer Communities
and support of our team and our
cambridge.gov.uk
will transfer to the CSC during the
colleagues in all departments around
summer, followed by Environment and
the Council.”
Winter 2008 l City Scene
:5
City Scene
City Scene l June 2009
Where would you most like to live? What is your earliest memory?
It’s not simply ‘where’ that needs to be
Well, there I was in a nice warm
considered, but I need to also address
environment, just minding my own
the needs of others – in this instance my business, and the next thing I know I’m
wife. She often says I seem to spend
being dragged out into the cold, swung
more time up the Hardwick Sports and
by my ankles and some brute of a
Social Club than I do at home (“treat the nurse is slapping my backside!
place like a hotel etc…”). That being the
case, perhaps a small annexe built onto
What is your favourite word?
the Club would prove to be ideal.
“Eyup” (pronounced Ay oop) -
A little about…
minimum effort required to have a
What is your favourite fi lm?
conversation ‘up north’.
chris cracknell It has to be
Spiceworld, an excellent
sergeant-at-Mace piece of cinematography and I commend
What is your favourite book?
the girls who suffered at the hands of the
Viz Annual – a publication that seeks
Chris took up the position of Sergeant-
misguided fi lm industry elite.
to provide deep and meaningful
at-Mace in February, after nearly 36
insights into the world around
years in law enforcement. Chris’s
Which living person do you most
us, followed closely by
Wisden
responsibilities include escorting
admire?
Cricketers’ Almanac.
the Mayor to and from offi cial
Father Christmas; I’ve never heard
engagements, taking part in events
anybody with a bad word for the bloke.
What is your favourite song?
and processions, and on more formal
As secretary of the Hardwick branch
civic ceremonial occasions he will
What is your guiltiest pleasure?
of the Sergei Rachmaninov Fan Club,
be the Council’s Macebearer. Here
My belief is that there should be no
I am torn between ‘Now that’s what I
the Mayor’s right-hand-man tells
City
guilt attached to anything that is
call Rachmaninov’ and ‘Rachmaninov’s
Scene a little more about himself.
pleasurable – life is too short.
greatest hits’.
PICK YOuR £25 PRIZe!
With Wimbledon around the corner, test your
tennis knowledge. Simply detach or photocopy
A G Q E D B N A M H H V Y E A R A
your completed entry and send it to Gloria
N G T E I R S N C E D O A P S A D
Schofi eld, Customer & Democratic Service,
R A B A S E D A N A R E L E O A U
1st fl oor, Guildhall, Cambridge, CB2 3QJ by
3 July. A £25 voucher to spend at a Cambridge
S M N A L C O I E Z N I C N U C A
store of your choice will go to the fi rst correct
S E S G S R C H I I X T P N R T U
answer pulled out of the hat. Winner of the
A A N I P E R S L N T A G M O O R
January competition was
Andre Willmore,
R A D P D E L E T R U O C H U P R
CCTV Operator, who has chosen a £25 John
G R A V V E C I E P N S S P O S D
Lewis voucher.
H E B O A I L C N C K S V D Y P B
Game, set and match… and good luck!
E I E A V N E I E E S N E Y E I R
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6:
6: City Scene
City Scene l Winter 2008
City Scene l June 2009
Describe a typical day?
FAce
First I check emails then meet
with Andrea. Meanwhile the team
2FAce with
are opening, sorting, scanning
and delivering mail. I usually have
meetings throughout the day
ost
that cover anything from training
central p
and demonstrations to agreeing
acility
schedules. At the moment the team
scanning F er
Manag
is back-scanning; since January they
have scanned over 80,000 documents
for technical services alone.
Brian started working for the Council
From about 3.30 we start collecting
in October 2008; he was brought in
mail for sorting, franking and special
to head up the Central Post Scanning
deliveries. Royal Mail is on site by 5pm
Facility (CPSF) and to manage all
so everything must be ready.
post in one central location. Here he
discusses his work; from the impact of
What is the best thing about the
the EDRMS to dealing with junk mail.
How will the cpsF benefi t staff?
job?
When up and running most of the
Regular meetings; because it’s a new
What is an eDRMs?
Council’s mail will be delivered
service with very specifi c departmental
An electronic document and records
electronically, making it easier and
requirements, there are many challenges
management system, EDRMS makes
faster to access, share and manage
that keeps the job interesting.
it possible to store documents as
information. The Council will benefi t
electronic records, which are then
from cost reductions and increased
What is the biggest headache?
indexed. The index can then be
effi ciency. Lengthy searches through
Regular meetings, and handling junk
used to search for and retrieve the
fi ling cabinets will become a thing of
mail; we must receive about 50 a day
documents. The EDRMS can be
the past.
and we have to manage the process of
integrated with back offi ce system(s)
trying to reduce this – a real headache,
so that the documents can be viewed
is everything scanned?
not only because of the mindless
alongside data for the case in question.
No. In general, we will deliver post
environmental waste but it does
marked as confi dential to the addressee;
become a workload issue, so dealing
How is the cpsF being phased
most journals, advertising, circulars, etc.
with this is important.
into the council?
will not be scanned.
CPSF is being phased in over the next
What is the fi rst thing when you
two years. More information about this
How do you manage the daily
do when you get home in the
is available on the intranet. However,
workload?
evening?
as services begin using the EDRMS
My team consists of Andrea Moss, my
Kiss my son.
to store their documents, they will
supervisor, and four scanning offi cers.
also begin to receive their post via the
We will handle between 1,500 to 2,000
To fi nd out more about the CPSF
EDRMS. Already much of the Council’s
items a day and our four scanners deal
please contact Brian on ext 7031
post is being handled by the CPSF
with everything from a credit card-sized or email
brian.o’sullivan@
though it is currently delivered as paper.
note to a full A1 document.
cambridge.gov.uk
Consultation fi nder on intranet
Community Services has set up a
used ways of consulting users, sets
has taken place or is planned with
consultation area on the intranet. It
out some of the issues associated
a particular service user group that
highlights details, across Community with each technique, and summarises
you also intend to consult. This could
Services, of consultations that have
the pros and cons of different types of
provide an opportunity to combine
taken place, and planned ones.
consultation.
consultations, which could improve
Community Services have also
Please look at the Community
relationships across departments, as
provided a consultation toolkit for all
Services home page on the intranet;
well as reduce consultation costs!
staff, designed to help you get started
select Department Functions and
To fi nd out more contact Bridget Keady,
if you’re organising a consultation. It
Policies and then Consultation. You
Strategy Offi cer, ext 7962, or email
introduces some of the commonly-
may discover that a consultation
[email address]
Winter 2008 l City Scene
:7
City Scene
City Scene l June 2009
Win a family ticket to see Milkshake!
Live at the corn exchange
Join the
Milkshake! TV presenters
the following question:
and all your favourite
Milkshake!
Which of these is a character in the
TV characters including Fifi , Peppa
Milkshake Live! tour?
As the days get longer and weather
Pig, Noddy, Rupert Bear, The Mr
a) Yogi Bear
improves, Arts and Entertainments
Men and Little Princess in an
b) Rubert Bear
are preparing for another Summer In
action packed show full of songs,
c) Pooh Bear
The City, with fun for everyone and
stories, dances and much more at
Send your answer by email with
many FREE events!
the Corn Exchange from Monday
your contact number to Naomi Rose,
Kicking off is Jazz and Brass In The
24 to Wednesday 26 August. A
Arts & Entertainments, at
naomi.
Parks. From June to September enjoy
guaranteed feel-good treat for
[email address] by
a picnic in the summer breeze while
your children, bursting with the
Friday 24 July 2009 – please write
listening to some laid back jazz and
infectious energy you can only
‘Milkshake Live’ as the subject line.
traditional open-air brass concerts at
expect from the
Milkshake! gang.
The winner will be the fi rst correct
Jesus Green or Cherry Hinton all for
To win a family ticket please answer entry pulled out of the hat!
FREE!
A highlight for June is the country’s
oldest travelling fun fair, Cambridge’s
Midsummer Fair, on Midsummer
Common from Wednesday 24 to
Monday 29 June with thrilling rides
providing fun for all the family.
July begins with three FREE days
of summer fun on Parker’s Piece
with The Big Weekend (Friday 10 to
Sunday 12 July) including Cambridge
Children’s Festival Family Fun Day.
With entertainment, live music, the
French Market, bric-a-brac stalls,
fi reworks, fairground rides and activities
galore, this is one of Cambridge’s
most popular events with thousands
gathering to enjoy some fantastic live
bands over the weekend.
Dates for the diary –
Finally, Jesus Green Live is taking
place from Tuesday 4 to Wednesday
staff group meetings
12 August with an unmissable week’s
entertainment from the Comedy
Women’s staff network
Disabled staff group
Marquee Club, Children’s Theatre
All meetings are held from 12.30-
All meetings are held at 12.30-2pm,
Marquee and Live Music Marquee.
2pm, and lunch is provided. Tuesday and lunch is provided. Tuesday
For more details please visit
14 July at Parkside Pools fi rst-fl oor
21 July, at Gatehouse Conference
www.cambridge-summer.co.uk
meeting room and Thursday 17
Room, Mill Road Depot and Tuesday
September, 12.30-2pm, CMR2,
22 September, at CMR1, Guildhall.
gOOD neWs FOR
Guildhall.
For details contact
city scene?
For details please email
[email address]
Everyone likes to hear good news
[email address]
so why not share yours’ with
LGBT (Lesbian, Gay, Bisexual and
colleagues around the Council? We
BME (Black and Minority Ethnic) staff Transgender) group
want to hear about your individual
group
This group meets on the fi rst
and team successes, awards and
All meetings are held from
Wednesday of every month at
achievements. And if you have a
1.30-3.30pm at Parkside Pools,
different venues in the city centre.
good photo to go with your story,
fi rst-fl oor meeting room, and lunch is Meetings are held 5.30-6.30pm, and
then send us that too. Contact
provided. Wednesday 24 June and
strict confi dentiality is maintained for
Dawn Giesler, ext 7082, or email
Thursday 20 August.
those attending.
[email address]
For details please email
For details contact
with your story.
[email address]
[email address]
8:
8: City Scene
City Scene l Winter 2008