Office of the Commissioner 
PO Box 61791 
London 
 
SW1P 9NT 
 
E   [email address] 
Ref:  VTR 1298 
W  www.childmaintenance.org 
 
 
Mr Gareth Davies 
 
[FOI #14079 email] 
Date: 13 July 2009 
 
 
Dear Mr Davies, 
 
Thank you for your e-mail dated 04 July 2009 in which you made a request for information.  
Your request is being considered under the terms of the Freedom of Information Act 2000.  
 
Request  
In order to enable me to make an independent assessment of the causes of complaints 
against CSA / CMEC I would be grateful if you would forward to me; 
 
1. Any guidance prepared (within the last three years) for managers of CSA debt 
enforcement teams (or teams of CSA staff charged with collecting arrears) as to appropriate 
key performance indicators to be used for assessing their team's performance. 
 
2. Any guidance provided (within the last three years) to managers of CSA debt enforcement 
teams (or teams of CSA staff charged with collecting arrears) as to appropriate key 
performance indicators to be used for assessing the performance of individual team 
members. 
 
3. Any guidance provided (within the last three years) to managers of CSA debt enforcement 
teams (or teams of CSA staff charged with collecting arrears) as to appropriate reasons for 
instituting individual performance improvement plans with individual team members. 
 
4. The definitions of all key performance indicators currently used with CSA debt enforcement 
teams (or teams of CSA staff charged with collecting arrears. 
 
5. The numbers of CSA staff disciplined as a result of a finding of maladministration aganst 
them for each of the last five years. 
 
Your request was received on 6 July 2009. You can expect a reply therefore by 3 August 
2009, unless I need to contact you to clarify your request, or the balance of the public interest 
test needs to be considered. If you have any queries about this matter please feel free to 
contact the Freedom of Information Act Focal Point by letter or e-mail using the contact 
details above. 
 
 
 
 
Child Maintenance and Enforcement Commission 
Freedom of Information Act Focal Point 
 

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