Office of the Commissioner 
PO Box 61791 
London 
 
SW1P 9NT 
 
E   [email address] 
Ref:  VTR 1245 
W  www.childmaintenance.org 
 
 
Mr Gareth Davies 
 
[FOI #13775 email] 
Date: 13 July 2009 
 
 
Dear Mr Davies, 
 
Thank you for your e-mail dated 27 June 2009 in which you made a request for information.  
Your request is being considered under the terms of the Freedom of Information Act 2000.  
 
Request  
For each of the financial years covering the period 2005-2009 I would like to know the total 
number of each of the following; 
1. Complaints against the Child Support Agency leading to a finding of maladministration by 
the agency. 
 
2. Complaints against the Child Support Agency leading to a finding that the CSA had 
unlawfully gathered information. 
 
3. Complaints against the CSA leading to the CSA changing its records to remove unlawfully 
gathered or unlawfully stored information. 
 
4. Complaints against the CSA leading to a finding that the CSA had either misstated the law 
or misdirected itself in law. 5. Complaints against the CSA leading to the CSA making a 
payment of compensation to the complainant. 
 
Your request was received on 29 June 2009. You can expect a reply therefore by 27 July 
2009, unless I need to contact you to clarify your request, or the balance of the public interest 
test needs to be considered. If you have any queries about this matter please feel free to 
contact the Freedom of Information Act Focal Point by letter or e-mail using the contact 
details above. 
 
 
 
 
Child Maintenance and Enforcement Commission 
Freedom of Information Act Focal Point 
 

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