P Catterfeld

By e-mail

Yvonne Hewlett-Dunn

Contract Manager - First Capital Connect

Rail Service Delivery

Department for Transport

Zone 3/33

Great Minster House

76 Marsham Street

London SW1P 4DR

Direct Line: 020 7944 5978

Fax: 020 7944 2177

E-mail: [email address]

Web Site: www.dft.gov.uk

Our Ref: P0005432

9^th July 2009

Dear Sir or Madam

Freedom of Information

I refer to your request under the Freedom of Information Act 2000 for information regarding statistics on train departure times.

I am writing to advise you that following a search of our paper and electronic records, I have established that the information you requested is not held by this Department.

If you are unhappy with the way the Department has handled your request or with the decisions made in relation to your request you may complain within two calendar months of the date of this letter by writing to me at the above address. Please see attached details of DfT's complaints procedure and your right to complain to the Information Commissioner.

If you have any queries about this letter, please contact me. Please remember to quote reference number F0004167 in any future communications.

Yours sincerely,

Yvonne Hewlett-Dunn

Your right to complain to DfT and the Information Commissioner

You have the right to complain within two calendar months of the date of this letter about the way in which your request for information was handled and/or about the decision not to disclose all or part of the information requested. In addition a complaint can be made that DfT has not complied with its FOI publication scheme.

Your complaint will be acknowledged and you will be advised of a target date by which to expect a response. Initially your complaint will be re-considered by the official who dealt with your request for information. If, after careful consideration, that official decides that his/her decision was correct, your complaint will automatically be referred to a senior independent official who will conduct a further review. You will be advised of the outcome of your complaint and if a decision is taken to disclose information originally withheld this will be done as soon as possible.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF