Dated 7 February 2002
British Broadcasting Corporation
and
Capita Business Services Limited
Service Provision Agreement
for the Management of the Enforcement, Collection and Administration of the
Licence Fee
LINKLATERS
One Silk Street
London
EC2Y 8HQ
Telephone: (44-20) 7456 2000
Facsimile: (44-20)
7456
2222
Ref: PCHU
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Table of Contents
Contents
Page
1
Interpretation ................................................................................................ 4
2
Appointment and Authorisation .................................................................... 6
3
The Services ................................................................................................ 6
4
Remittance of Revenue................................................................................ 6
5
The BBC System.......................................................................................... 6
6
Service Documentation ................................................................................ 8
7
Field Force Authorisation ............................................................................. 8
8
BBC Responsibilities .................................................................................. 10
9
BBC Policy, Regulations and Legislation ................................................... 11
10
Access to and Supply of Information .......................................................... 12
11
Co-operation Agreement ............................................................................ 13
12
Agreement Management............................................................................ 14
13
Service Levels and Service Credits............................................................ 14
14
Charges...................................................................................................... 15
15
Staff Employed by the Contractor .............................................................. 16
16
Sub-Contracting ......................................................................................... 22
17
Health and Safety Hazards ........................................................................ 23
18
BBC Stationery........................................................................................... 23
19
Title and Risk in BBC Property................................................................... 24
20
Title and Risk in the BBC System .............................................................. 24
21
Licences to Use Software and Other Intellectual Property Rights .............. 25
22
Protection of Personal Data ....................................................................... 28
23
Use of Data ................................................................................................ 29
24
Loss of Data ............................................................................................... 29
25
Use of Name and Logo .............................................................................. 29
26
Publicity...................................................................................................... 29
27
Disrepute.................................................................................................... 30
28
Confidentiality............................................................................................. 30
29
Security Requirements and Disaster Recovery.......................................... 32
30
Additional Warranties and Undertakings .................................................... 32
31
Liquidated Damages .................................................................................. 34
32
Due Diligence............................................................................................. 35
33
Indemnity, Liability and Insurance .............................................................. 35
34
Remedies Cumulative ................................................................................ 38
35
s.43(2) xxxxx xxxxx xxxxx xxxxx ................................................................ 38
36
Waiver ........................................................................................................ 39
37
Amendments to this Agreement ................................................................. 39
38
Term........................................................................................................... 39
39
Termination ................................................................................................ 39
40
Break Clause.............................................................................................. 41
41
Effects of Termination, Expiry or Break Clause .......................................... 41
42
Force Majeure ............................................................................................ 42
43
Communications ........................................................................................ 43
44
Assignment of Obligations.......................................................................... 44
45
Severability................................................................................................. 44
46
Rights of Third Parties................................................................................ 44
47
Dispute Resolution ..................................................................................... 44
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48
Entire Agreement ....................................................................................... 44
49
Law and Jurisdiction................................................................................... 44
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CONTENTS
SCHEDULES
1. Interpretations…………………………………………………………………………………………..45
2.
Extract from the Statement of Requirements………………………………………………………..65
3.
Executive Summary of the Proposal …………………………………………………………………69
4. Transition
Plan…………………………………………………………………………………………..79
5. The
Services…………………………………………………………………………………………….84
6. Accounting
Responsibilities……………………………………………………………………………92
7. Interface
Services……………………………….…………………………………………………….100
8. BBC
System…………………………………………………………………………………………...103
9. Minimum
Information…………………………………………….……………………………………112
10. Agreement
Documentation……………………………………………….………………………….114
11. Agreement
Management..……………………………………………………………………………118
12.
Service Levels and Service Credits…………………………………….…………………………...123
13. Charges………………………………………………………………………………………………...134
14. Invoicing
Procedure……………………………………………………………………………….…..163
15. Key
Personnel…………………………………………………………………………………….…...165
16. Transformation
Responsibilities………………………………………………………………….….166
17.
Dispute Resolution Procedure…………………………………………………………………….…172
18.
Trade Mark Licence…………………………………………………………………………………..174
19.
Security Requirements and Disaster Recovery Plan……………………………………………..182
20.
Standards and Regulations………………………………………………………………………….184
21.
s.43(2) xxxx xxxxx xxxxx xxxxx………………………...……………………………………………185
22.
Agreement Change Procedure……………………………………………………………………...189
23.
Exit and Service Transfer Arrangements…………………………………………………………..191
24.
Principles of Co-operation Agreement……………………………………………………………..196
25. Assumptions…………………………………………………………………………………………..199
26.
s.43(2) xxxxx xxxxx xxxxx………………………………………………………………………….200
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THIS AGREEMENT is made on the 7th day of February 2002
BETWEEN:
(1)
The British Broadcasting Corporation, a corporation formed by Royal Charter whose
principal place of business is Broadcasting House, Portland Place, London W1A 1AA (the
“
BBC”); and
(2) Capita Business Services Limited whose registered office is at 71 Victoria Street,
Westminster, London SW1H 0XA (the “
Contractor”).
WHEREAS:
(A)
The BBC’s principal form of income is the Licence Fee.
(B)
Her Majesty’s Government is responsible for enacting legislation in respect of the Licence Fee
and that responsibility is currently exercised through the DCMS.
(C) Under Section 180 of the Broadcasting Act 1990, the status of Licensing Authority was
transferred from the Home Office to the BBC.
(D)
In 1996 a new Royal Charter was granted to the BBC and placed upon the Governors of the
BBC the obligation to ensure that the BBC’s activities were carried out in accordance with the
highest standards of (amongst other things) value for money.
(E)
The BBC issued the Statement of Requirements to potential suppliers (including the Contractor)
in respect of the provision of the Services (as defined in Schedule 1) for the BBC as Licensing
Authority.
(F)
The Contractor submitted the Proposal in response to the Statement of Requirements.
(G)
On the basis of the Proposal as further amplified by discussions, the BBC has selected the
Contractor to provide the Services and the Contractor undertakes to supply the same on the
terms set out below.
NOW IT IS HEREBY AGREED as follows:
1 Interpretation
As used in this Agreement:
1.1
The terms and expressions set out in Schedule 1 shall have the meanings ascribed
therein.
1.2
The singular includes the plural and vice versa.
1.3
A reference to any statute, enactment, order, regulation or other similar instrument shall
be construed as a reference to the statute, enactment, order, regulation or instrument as
amended by any subsequent statute, enactment, order, regulation or instrument or as
contained in any subsequent re-enactment thereof and (so far as liability thereunder
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may exist or can arise) shall also include any past statute, enactment, order, regulation
or instrument which such provision has directly or indirectly replaced.
1.4
Headings are included in this Agreement for ease of reference only and shall not affect
the interpretation or construction of this Agreement.
1.5
References to this Agreement include its Schedules and this Agreement as from time to
time amended and references to Recitals, Clauses, Schedules and Annexes are
references to recitals, clauses, schedules and annexes to this Agreement.
1.6
If a word or phrase is defined, its other grammatical forms have a corresponding
meaning.
1.7
The words “include”, “includes”, “including” and any succeeding words shall be
construed without limitation to the generality of any preceding words or concepts.
1.8
References to times of day are to London time unless otherwise stated.
1.9
Any reference to records or other information means records or other information in any
form in which those records or that information is stored, whether in paper form,
electronic form or in any other medium.
1.10
A reference to an agreement or document (including without limitation, reference to this
Agreement) is to the agreement or document as amended, varied, supplemented,
novated or replaced except to the extent specifically prohibited by this Agreement or that
other agreement or document.
1.11
A reference to £ and pounds is to Sterling.
1.12
In the event and to the extent only of any conflict, apparent conflict or ambiguity in or
between any of these documents, the documents will be applied in the following
decreasing order of precedence:
1.12.1
the Clauses of this Agreement;
1.12.2
the Schedules; and
1.12.3
the Annexes.
For the purposes of this Clause 1.12, Schedule 1 shall be deemed to be a Clause. The
Statement of Requirements and the Proposal shall be treated as information upon which
this Agreement is based but, in the event of any conflict between the Statement of
Requirements and/or the Proposal and the remainder of this Agreement, the Clauses
and Schedules 1 and 4 to 26 inclusive shall prevail.
1.13
With the exception of, and without prejudice to, those circumstances in which the
approval of a Party is expressly stated within this Agreement as being at the “sole
discretion” of the approving Party or where “Approval” is used as a defined term, where
the approval, sign-off or consent (or other similar acknowledgement) is required from
either Party by the terms of this Agreement, the party withholding such approval, sign-off
or consent shall, within a reasonable timescale (and without prejudice to any of its rights
under this Agreement) furnish its reasons for such rejection.
1.14
Worked examples and calculations are for clarification purposes only and are not to be
relied on.
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2 Appointment
and
Authorisation
2.1
The BBC hereby appoints and authorises the Contractor to exercise and perform on its
behalf (save to any extent prohibited by law or BBC Policies) all acts relating to the
administration, enforcement and collection of the Licence Fee and administration of the
Over 75 Licence to the extent necessary for the performance of the Services in
accordance with the terms of this Agreement.
2.2
The BBC or an authorised agent of the BBC may, at any time, take such steps as it
deems are necessary in order to ensure that the BBC’s powers as the Licensing
Authority are discharged and that the administration, enforcement and collection of the
Licence Fee is conducted in accordance with all applicable legislation, including the
Human Rights Act 1998.
3 The
Services
3.1
On and from the date of this Agreement the Contractor shall perform its Transitional
Responsibilities in accordance with the Transition Implementation Plan to ensure a
Smooth Transfer of all the Services described in: (i) Schedules 4, 5, 6, 7 and 19; (ii) the
Co-operation Agreement (to the extent relevant); and (iii) accordance with the terms of
this Agreement, by the Commencement of Service Date.
3.2
On and from the Commencement of Service Date, the Contractor will provide the
Services (excluding the Transitional Responsibilities to the extent they have been
completed by the Commencement of Service Date) to the BBC in accordance with the
Service Architecture and the terms of this Agreement.
3.3
The Contractor shall perform the Transformation Responsibilities in the form and
manner as set out in Schedule 16 and as further described in the Transformation
Implementation Plan.
3.4
The Contractor undertakes to perform such Additional Services as may be agreed by the
Parties through the Agreement Change Procedure. Such Additional Services shall be
performed by the Contractor in accordance with the applicable provisions of this
Agreement.
3.5
The Contractor shall discharge its obligations under this Agreement with all due skill,
care and diligence and in accordance with Best Industry Practice and the BBC
Standards.
3.6
For the purposes of the Services relating to the TVL Website only, all applicable
provisions of this Agreement shall apply as if the Commencement of Service Date is 1
April 2002 and not 1 July 2002.
4
Remittance of Revenue
4.1
The Contractor shall collect, administer, account and remit all Licence Fee Receipts to
the BBC or H.M. Treasury (as applicable) and administer the Over 75 Licence in
accordance with the applicable provisions of this Agreement.
4.2
The Contractor shall comply with the Accounting Responsibilities.
5
The BBC System
5.1
The Contractor shall implement the BBC System in the Service Environment in
accordance with the Transition Implementation Plan.
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5.2
The Contractor shall ensure that at all times during the Term, the BBC Database,
FLOSSY, LASSY and CMDW are logically separated from the remainder of the
Contractor’s other business and computer systems.
5.3
The Contractor shall only use or permit the use of the BBC System for the performance
of its obligations pursuant to this Agreement.
5.4
The Contractor must ensure that the information technology (including hardware,
software and network infrastructure) for the BBC System is at a technological level that
is comparable with the level of technological advancement generally being used or
attained by, and on an investment cycle comparable to those of, organisations with
similar requirements to the BBC for services comparable to the Services, provided
always that this obligation shall not apply where the BBC has specifically agreed
otherwise in writing. Without prejudice to the foregoing, the Contractor shall use its
reasonable efforts to notify the BBC of any new technological developments or services
that:
5.4.1
could reasonably be expected to have a favourable impact on the Services; or
5.4.2
are made generally available to the Contractor’s customers.
For the avoidance of doubt, this Clause 5.4 shall not require the BBC to implement any
such new technology developments or services which would result in an increase in the
Charges to the BBC or which in the BBC’s reasonable opinion: (i) would have an
adverse impact on the transferability or operation of the BBC System; or (ii) would not
be cost-effective; or (iii) would not have a favourable impact on the Services; or (iv)
would otherwise be undesirable.
5.5
Within ninety (90) days of the Commencement of Service Date, and thereafter within two
months of each anniversary of the Commencement of Service Date during the Term, the
Contractor will prepare and/or update, and provide to the BBC for review, a plan setting
out the manner in which the Contractor proposes to meet its obligations under Clause
5.4 (the “
Technology Plan”). Following submission of that document, the Parties shall
discuss and use their respective reasonable efforts to agree the content of the
Technology Plan. If the parties fail to reach agreement on the content of the Technology
Plan within 10 Business Days after submission of it pursuant to this Clause 5.5, the
Technology Plan shall be referred to the procedure set out in paragraph 1 only of the
Dispute Resolution Procedure for resolution.
5.6
The Parties shall comply with any Technology Plan agreed or determined pursuant to
Clause 5.5.
5.7
The Contractor may not make any modification to the underlying infrastructure of the
BBC System which might reasonably be expected to render materially more difficult
and/or costly the separation of the BBC System from the remainder of the Service
Environment (excluding any modifications made by the Contractor on a temporary basis
as a direct result of the performance or maintenance of the BBC System pursuant to
Clause 5.8 below) without the prior written approval of the BBC.
5.8
The Contractor shall maintain the BBC System during the Term of this Agreement. For
the purposes of this Clause 5.8, the term “
maintain” shall mean the identification of all
failures, defects, faults or malfunctions in the BBC System, the provision of permanent
solutions as soon as practicable following identification and the provision of temporary
or workaround fixes or patches pending implementation of a permanent solution.
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5.9
Without prejudice to the Security Plan, the Contractor shall at all times during the Term
keep current the Source Materials and, to the extent it is permitted by any third party
licensors, place the said Source Materials in escrow (and shall thereafter maintain such
deposit) with NCC Escrow International Limited (“
NCC”) on the basis of NCC’s
appropriate standard terms or on such terms as are agreed by the BBC, the Contractor
and NCC.
5.10
The Contractor shall provide the Interface Services to such contractors of the BBC listed
in Schedule 7 and in the manner as set out in Schedule 7.
6 Service
Documentation
6.1
The Contractor shall submit to the BBC no later than sixty (60) Business Days after the
Commencement of Service Date the Service Documentation for approval by the BBC.
Subject to Clause 6.2 below, the Service Documentation received by the BBC from the
Contractor is only required to be updated to reflect any changes made to the Service
Environment or the provision of the Services by the Contractor and otherwise need only
be submitted in the form received by it from the Incumbent.
6.2
The Contractor agrees that prior to the completion by it of the Transformation
Responsibilities the Service Documentation will be complete, will reflect the current
Service Environment and be of consistent quality and will be submitted to the BBC in
accordance with the Transformation Implementation Plan.
6.3
The Contractor will update the Agreement Documentation regularly as appropriate (and
in the case of the Service Documentation, at least once a Quarter) to reflect all changes
to the Service Environment or the Services made in accordance with this Agreement
and will provide a copy of each update to the BBC within five (5) Business Days of
production.
7 Field
Force
Authorisation
7.1
The BBC shall procure that on and from the Commencement of Service Date, the
Contractor and the Relevant Employees (as the case may be) are authorised as the
BBC’s agent to exercise and perform on the BBC’s behalf (save to the extent prohibited
by law) all such rights, powers, duties and discretions which are, or may from time to
time be, conferred or imposed upon the BBC under all applicable legislation and/or
Regulations and which are necessary for the performance by the Contractor of its
obligations in relation to or in connection with Prosecution activities relating to the
Licence and the collection of Licence Fee Receipts, including the application for and
exercise of search warrants under Section 15 of the WTA.
7.2
The Contractor shall submit details of all employees and/or contractors whom the
Contractor wishes the BBC to authorise as Relevant Employees to perform the
Contractor’s Prosecution obligations (the “
Candidates”). The Contractor will provide all
information reasonably requested by the BBC in respect of each Candidate, which
relates to the employment of the Candidate including details of employment history,
disciplinary record and criminal record (provided always that this obligation shall not
require the Contractor to disclose any information which it is prohibited by law from
disclosing). Any Candidate authorised by the BBC in writing in accordance with Clause
7.1 shall be a Relevant Employee for the purposes of this Agreement. The BBC may, in
its sole discretion, refuse to authorise any Candidate submitted by the Contractor for
authorisation pursuant to this Clause 7.2 (provided that it shall act reasonably in
exercising this right and notify the Contractor of its reasons for so doing in writing). The
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Contractor acknowledges that the BBC may also, at any time and in its sole discretion,
revoke any person’s status as a Relevant Employee (provided that it shall act
reasonably in exercising this right and notify the Contractor of its reasons for so doing in
writing).
7.3
The Contractor shall keep the BBC informed of any relevant and material changes the
Contractor becomes aware of in relation to the employment history, disciplinary record
and criminal record (provided always that this obligation shall not require the Contractor
to disclose any information which it is prohibited by law from disclosing) and the
Contractor acknowledges that following authorisation by the BBC in accordance with
Clause 7.1 the BBC may, at any time and in its sole discretion, revoke any person’s
status as a Relevant Employee (provided that it shall act reasonably in exercising this
right and notify the Contractor of its reasons for so doing in writing), and from the date of
such revocation the Contractor shall procure that such person ceases to be involved in
the performance of the Services and is no longer a Relevant Employee. Nothing in this
Clause 7.3 intends to, or does, require the Contractor to terminate the employment of
any employee
.
7.4
In relation to Clauses 7.2 and 7.3, if disclosure of information by the Contractor is not
permitted by law, the Contractor will use its reasonable endeavours to satisfy any legal
conditions to enable disclosure to be made.
7.5
The Contractor shall ensure that the list of Relevant Employees is updated as and when
required to reflect those carrying out Prosecution activities and reviewed Quarterly to
ensure it is up-to-date. The BBC shall, on written request by the Contractor, grant such
addition to or change to the names of the Relevant Employees (as the case may be)
which the Contractor reasonably and necessarily requires for the Prosecution activities,
provided the requirements set out in Clauses 7.2 and 7.3 are met.
7.6
The Parties acknowledge that only Relevant Employees are entitled to bring
Prosecutions on behalf of the BBC.
7.7
Prior to the Commencement of Service Date, the Contractor shall prepare for the BBC’s
review a policy setting out the manner and the method in which Prosecutions will be
conducted (the “
Prosecution Policy”). Following submission of the draft Prosecution
Policy, the Parties shall discuss and use their respective reasonable endeavours to
agree the content of the Prosecution Policy to achieve the BBC’s Approval. If the parties
fail to reach agreement on the Prosecution Policy within 10 Business Days after
submission of the draft Prosecution Policy by the Contractor then the Contractor shall
comply with the BBC’s requests as to the content of the Prosecution Policy. For the
avoidance of doubt, any changes to the Prosecution Policy shall be subject to receipt of
the BBC’s Approval in writing prior to the change being implemented.
7.8
The Contractor shall procure that Relevant Employees carry out Prosecutions in
accordance with the Prosecution Policy and the terms of this Agreement. The
Contractor shall procure that proceedings shall not be instituted pursuant to this
Agreement without the prior written approval of the BBC in any particular case where
any of the circumstances set out below apply:
7.8.1
the case has only arisen because of any recent change to the Regulations;
7.8.2
the case involves matters which the Contractor, acting reasonably, believes
break new ground, or are sensitive or doubtful (including, without limitation,
sensitive or doubtful Prosecutions);
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7.8.3
the case involves matters that the BBC has notified the Contractor that the
BBC believes break new ground, or are sensitive or doubtful (including, without
limitation, sensitive or doubtful Prosecutions);
7.8.4
the case involves the Prosecution of a person aged 74
years or over; or
7.8.5
all appeals.
8 BBC
Responsibilities
8.1
The BBC shall discharge its obligations under this Agreement with all due skill, care and
diligence.
8.2
The BBC shall perform its Transitional Responsibilities in accordance with its obligations
in Schedule 4 and shall use all reasonable endeavours to procure that the Incumbent
performs its Transitional Responsibilities.
8.3
If the Transition Milestones have not been met in accordance with the deliverables set
out in Schedule 4, Table 1, by the Commencement of Service Date as a direct result of
action or inaction by the Incumbent causing delay to the Contractor and as a result the
Contractor is unable to commence the provision of the Services on the Commencement
of Service Date (the period of such delay in the Services being the “
Incumbent Delay”),
the Contractor may require the BBC to compensate the Contractor for any direct losses
incurred by the Contractor arising from such action or inaction (the “
Incumbent Delay
Losses”)
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx per day of delay and
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx. The
Contractor shall take all reasonable steps to mitigate the Incumbent Delay Losses.
8.4
Should the Incumbent Delay Losses:
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx, the Contractor may require the BBC to take such further action
against the Incumbent, in the BBC’s name, as the Contractor deems reasonably
appropriate in order to allow the Contractor to recover the Incumbent Delay Losses from
the Incumbent. The BBC shall be responsible for the conduct of the action but shall take
into account all reasonable representations made by the Contractor. The Contractor
shall indemnify the BBC against all costs and expenses (including court and legal costs
assessed on an indemnity basis) incurred by it as a result of taking any such action
provided that such costs have been approved in advance by the Contractor, such
approval not to be unreasonably withheld or delayed.
8.5
The right to compensation under Clause 8.3 and the right to require the BBC to take
action under Clause 8.4 shall be the Contractor’s sole remedy in relation to the
Incumbent Delay Losses.
8.6
In the event that an Incumbent Delay occurs:
8.6.1
the monthly fixed charges (as set out in column 3 of Table 1, Schedule 13)
shall be amended to be the average of the total fixed charges that would be
made in that Financial Year had the Payment Period Start Date (set out in
column 2 of Table 1, Schedule 13) been delayed by the Incumbent Delay (to
the extent of such delay and to a maximum of three months); and
8.6.2
the Term of the Agreement shall be extended by the Incumbent Delay (to the
extent of such delay and to a maximum of three months).
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8.7
Subject to the provisions of Clause 28 the BBC shall provide to the Contractor all
information, facilities and responses designated as the BBC’s obligations under the
terms of this Agreement.
8.8
The BBC shall provide the Contractor with up-to-date copies of, and maintain up-to-date,
the BBC Policies.
8.9
The BBC shall provide Approval in respect of, or reject amendments to, BBC Stationery,
Contractor Documentation and Contractor Material within timescales agreed with the
Contractor, so as not to delay or adversely impact the Contractor’s provision of the
Services to which the BBC Stationery, Contractor Documentation and Contractor
Material relates.
8.10
The Parties agree that the provision of the Services by the Contractor is dependent
upon the performance by the BBC of the BBC’s obligations. If the Contractor is unable to
perform the Services directly as a result of a failure by the BBC to perform its obligations
under this Agreement then, to the extent such failure results from a failure by the BBC to
perform its obligations, the Parties agree that the Contractor shall not be liable to the
BBC for such failure to provide the Services.
9
BBC Policy, Regulations and Legislation
9.1
The Contractor shall provide the Services in accordance with:
9.1.1
the BBC Policies;
9.1.2
all applicable laws and regulations (including, without limitation, the Data
Protection Legislation, the Broadcasting Act 1990 and the Human Rights Act
1998);
9.1.3
the Regulations and the Directions; and
9.1.4
the powers of the BBC as Licensing Authority.
9.2
In the event that circumstances arise in which the Contractor requires clarification on the
interpretation of the BBC Policies or legislation relating to the Licence, then the
Contractor shall seek such clarification prior to implementing the relevant aspect of the
BBC Policy or legislation relating to the Licence on which the Contractor requires
clarification.
9.3
The Contractor will abide by the BBC’s interpretation of:
9.3.1
the BBC Policies;
9.3.2
the WTA, the Broadcasting Act 1990, any Direction and the Regulations; and/or
9.3.3
the BBC’s powers as Licensing Authority.
9.4
The Contractor shall remain apprised of forthcoming laws and regulations that might
affect the provision of the Services and take such necessary action in accordance with
the instructions or the Approval of the BBC and, subject to Clause 9.5, to ensure that the
BBC System and Services are able to adapt and continue without interruption or
diminution. The BBC shall inform the Contractor of amendments to the matters
described in Clauses 9.3.1 to 9.3.3 at such time as the BBC is able to do so without
breaching any obligations that the BBC may have to keep such information confidential.
For the avoidance of doubt, the BBC informing the Contractor of any changes as set out
in this Clause 9.4 shall not mean that the BBC requires the Contractor to commence
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work on modifications to the Services and any work carried out by the Contractor of
whatever nature shall be at the Contractor's risk until the Contractor has received
confirmation from the BBC in accordance with Clause 9.5 below.
9.5
Where a modification to the Services, or to the business processes, working practices or
volumes of activity involved in the delivery of the Services, is required as a result of: (a)
the BBC amending the BBC Policies and/or any changes in the BBC’s interpretation
under Clause 9.3; or (b) a change in the WTA, Broadcasting Act 1990, any Direction, the
Regulations and/or other legislation which applies or relates to the Licence or the
provision of the Services (the “
Relevant Modification”), the Parties shall implement
such changes to this Agreement as may be necessary to give effect to the Relevant
Modification and, as part of such agreed changes, the BBC shall: (a) reimburse the
Contractor for any Contractor’s Change Costs which may arise in connection with the
Relevant Modification; and (b) pay the reasonable additional cost of implementing the
Relevant Modification (if any) (the “
Costs”) to the extent that:
9.5.1
the Costs are not offset by other payments or increased payments to the
Contractor by the BBC under this Agreement or offset by cost reductions
available to the Contractor arising directly or indirectly from the Relevant
Modification;
9.5.2
the Costs are necessary and directly attributable to the Relevant Modification
and would not otherwise have been incurred by the Contractor in the ordinary
course of this Agreement;
9.5.3
the Contractor has notified the BBC of its estimate of the Costs in delivering the
Relevant Modification and such estimate has been approved in advance by the
BBC in accordance with the Agreement Change Procedure (and, for the
avoidance of doubt, the Contractor shall, subject to Clause 9.5.4, be under no
obligation to deliver the Relevant Modification unless and until the BBC has
approved such estimate); and
9.5.4
the Contractor has provided the BBC with such information in respect of the
Costs as may reasonably be required by the BBC to enable it to assess the
Costs against Clauses 9.5.1 and 9.5.2.
9.6
The Contractor will not enter into any discussions or correspondence with any
Governmental or regulatory body in any matter relating to the Licence Fee or, other than
in the usual course of business, this Agreement, without the prior written consent of the
BBC. Where the BBC itself proposes, or is involved in, any such discussions or
correspondence it may, at its discretion, invite the Contractor to participate or contribute
as the BBC deems appropriate.
10
Access to and Supply of Information
10.1
The Contractor will supply the Minimum Information to the BBC within ten (10) days
of
the BBC making a written request for the same and (save where such request is made
by the BBC more than once in any twelve (12) month period) at no cost to the BBC.
10.2
The Contractor shall provide to the BBC within ten (10) days
of the BBC making a
written request for the same, at no cost to the BBC, copies in electronic format of all
Contractor Documentation and Contractor Material, or any parts thereof, as and when
they are available and on such media as may be agreed from time to time between the
Parties.
COMMERCIAL IN CONFIDENCE
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Restricted Commercial
10.3
The Contractor shall maintain all proper and necessary books of account and records in
respect of and relating to:
10.3.1
any receipts of Licence Fee revenue and administration of the Over 75 Licence
and the administration of the scheme for ARC Licences;
10.3.2
all payments made and all material activities undertaken pursuant to this
Agreement for the minimum period required by law, or five years, whichever is
greater. The Contractor must also provide the BBC with such documentation
and other information as may be reasonably requested by the BBC from time to
time; and
10.3.3
the performance of all other provisions of this Agreement (including full and
accurate records of all Services performed in connection with this Agreement),
together, (the “
Records”).
10.4
Upon 24 hours’ advance written notice by the BBC the Contractor shall grant to the
BBC, any auditors of the BBC and/or the National Audit Office and/or their respective
authorised agents (together, the “
BBC Auditors”), the right of access to the Records, all
Sites, the Minimum Information, the BBC Stationery, the BBC System and the
Agreement Documentation and shall provide all reasonable assistance at all times
during the Term and for a reasonable period thereafter for the purposes of carrying out
an audit of the Contractor's compliance with the terms of this Agreement including,
without limitation, the BBC Policies, all activities, Charges, performance, security and
integrity in connection therewith.
10.5
Without prejudice to the foregoing, in the event of an investigation into suspected
fraudulent activity or other impropriety by the Contractor or any third party, the BBC
reserves for, and the Contractor shall grant to, the BBC Auditors the right of immediate
access to any and/or all of the Agreement Documentation, the Records, the Sites, the
Minimum Information, the BBC Stationery and the BBC System.
10.6
The Contractor agrees to render all necessary assistance to the conduct of any
inspection, investigation or audit pursuant to this Clause 10 at all times both during the
Term and at any time thereafter. For the avoidance of doubt, the Contractor shall be
repaid its properly evidenced, reasonable expenses incurred in giving assistance
pursuant to this Clause 10.6, provided that the result of such investigation reveals no
fraudulent activity or other impropriety by the Contractor, its officers, employees, Sub-
Contractors, contractors or agents.
10.7
The Contractor acknowledges that the BBC may from time to time wish to commission
consultants to review the policy and procedures of UK television licensing and that H.M.
Government may also wish to review such policy and procedures (together, the
“
Consultants”). The Contractor shall co-operate with the Consultants and with all
persons engaged in any such review pursuant to this Clause 10.7 at such times and
places and for such duration and
on such terms as are reasonably requested by the
relevant Consultants, but in any event shall provide the Consultants with access to the
BBC System, Sites and with access to and copies of all information that the BBC is
entitled to inspect including the Minimum Information.
11 Co-operation
Agreement
11.1
The Contractor will enter into a co-operation agreement in accordance with the
principles set out in Schedule 24 with the Category 3 to 6 Provider (the “
Co-operation
COMMERCIAL IN CONFIDENCE
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Agreement”) by 12 April 2002. The Co-operation Agreement will govern the working
relationship between the Contractor and the Category 3 to 6 Provider to ensure that the
services provided by the Contractor under this Agreement and the Category 3 to 6
Provider under the TVL Marketing Agreement interface together fully. The Contractor
must provide the BBC with a copy of the proposed final form of the Co-operation
Agreement referred to in this Clause 11.1, and take into consideration any comments
the BBC may have in relation to it, prior to its execution by the Contractor. The
Contractor shall notify the BBC when such Co-operation Agreement has been executed
by both parties to it and provide the BBC with a copy of such executed Co-operation
Agreement. The Contractor will comply with the terms of the Co-operation Agreement
and will not amend it or terminate it without the prior written approval of the BBC. The
BBC shall ensure that the TVL Marketing Agreement includes a clause on the same
terms, mutatis mutandis, as this Clause 11.1.
11.2
Any material breach of this Clause 11 or the Co-operation Agreement will be a material
breach of this Agreement entitling the BBC to termination pursuant to Clause 39.2.
11.3
In the event of any change in identity of one or more of the Category 3 to 6 Provider, the
Contractor shall use all reasonable endeavours to enter into a co-operation agreement
similar in intent to the Co-operation Agreement with each new provider of any services
falling within the Category 3 to 6 services, upon such terms and within the reasonable
timetable agreed in advance with the BBC.
12 Agreement
Management
12.1
The Contractor and the BBC shall each carry out their respective Agreement
Management responsibilities.
12.2
Where progress reports are to be submitted under this Agreement and the Co-operation
Agreement in accordance with the Agreement Management responsibilities, the
Contractor shall render such reports as to the progress of its obligations under this
Agreement or the Co-operation Agreement at the time and in such form as may be
specified either in Schedule 11 or the Co-operation Agreement, respectively or as
otherwise reasonably requested by the BBC. Submission and receipt of these reports
shall not prejudice the rights of either Party under this Agreement.
13
Service Levels and Service Credits
13.1
On and from the Commencement of Service Date, the Contractor shall provide the
Services to the BBC in accordance with the Service Levels.
13.2
The Parties shall within six months of the Commencement of Service Date and
thereafter within three months prior to each Financial Year during the Term, in respect of
all Service Levels and the applicable Service Credits, negotiate in good faith to
endeavour to agree any amendments to the Service Levels or any new Service Levels
and the applicable Service Credits, to apply for the next Financial Year. The negotiations
shall aim not to degrade the overall level of the Services, instead it shall aim to reflect
the changing external requirements of the Services. In the event that the Parties are still
unable to agree those Service Levels one month prior to the commencement of the
relevant Financial Year, the matter will be determined in accordance with the Dispute
Resolution Procedure.
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13.3
If at any time after the Commencement of Service Date the Contractor fails to provide
the Services in accordance with the Service Levels then, without prejudice to Clause
13.4 below:
13.3.1
the BBC may require the Contractor to award Service Credits to the BBC in
accordance with the formula set out in Schedule 12;
13.3.2
the Contractor, at the Contractor’s expense, shall arrange and deploy all such
additional resources as are necessary to perform the Services in accordance
with the Service Levels as soon as practicable thereafter; and
13.3.3
at the request of the BBC the Contractor shall, at the Contractor’s expense,
promptly remedy any default or re-perform any non-conforming Service.
13.4
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
14 Charges
14.1
In consideration of the supply of the Services in accordance with the terms of this
Agreement the BBC shall pay the Charges to the Contractor. The BBC shall be entitled
to claim Service Credits pursuant to Clause 13 and liquidated damages pursuant to
Clause 31 and, where such remedies are due and payable under this Agreement and
are not the subject of a bona fide dispute between the Parties, the BBC shall be entitled
(in the absence of any other agreement between the Parties as to how such remedies
should be reimbursed) to set off such sums against the Charges due.
14.2
The Charges shall only be varied in accordance with the procedure set out in Schedule
13, Clause 9.5 and the Agreement Change Procedure.
14.3
The Contractor shall invoice the BBC and the BBC shall make payment in accordance
with the provisions of Schedule 14.
14.4
The Contractor agrees that any Additional Services provided (other than where such
Additional Services are required pursuant to Clause 9.5) shall be offered to the BBC at
charges which are derived from the Contractor’s Rate Card or such other, more
favourable, rates as the Contractor may choose to offer to the BBC and shall be agreed
between the Parties in accordance with the Agreement Change Procedure. Thereafter
such Charges may not be varied other than in accordance with Clause 14.2.
14.5
All amounts under this Agreement are exclusive of VAT chargeable in respect thereof
and the Party paying such amount shall, in addition, pay any VAT properly chargeable
thereon against the provision of a valid VAT invoice.
14.6
If the BBC disputes in good faith its obligation to pay part or all of an invoice submitted
by the Contractor under this Agreement, then the following provisions shall apply:
14.6.1
the BBC shall pay the undisputed amount to the Contractor in accordance with
the provisions of this Clause 14 and Schedule 14;
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14.6.2
the BBC shall notify the Contractor before the payment becomes due of the
amount on the invoice which it disputes being obligated to pay (the “
Disputed
Amount”) and the reasons why it considers it is not obliged to pay the Disputed
Amount;
14.6.3
the BBC’s failure to pay the Disputed Amount, pending resolution of the
dispute, will not be a breach of this Agreement;
14.6.4
the Parties shall refer to the Dispute Resolution Procedure the issue of whether
or how much of the Disputed Amount is payable to the Contractor; and
14.6.5
upon the amount of the Disputed Amount which is payable by the BBC (if any)
being determined through the Dispute Resolution Procedure, the BBC must
forthwith pay that amount to the Contractor, within five (5) Business Days of the
issue of a new invoice by the Contractor for the Disputed Amount (or relevant
part thereof) together with interest on that amount at the rate set out in Clause
14.9 from the date 11 Business Days after the sum was originally due until
payment in full is made.
14.7
If any sum of money shall be due from the Contractor the same may be deducted from
any sum then due or which at any time thereafter may become due to the Contractor
under this Agreement.
14.8
The Contractor shall not be entitled to payment for the performance of any Service
unless the Charges applicable are either: (a) specified in Schedule 13; or (b) approved
in advance by the BBC in accordance with the Agreement Change Procedure.
14.9
If either Party fails to make any payment due under this Agreement
s.43(2) xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx, the other Party may charge that Party interest on
the amount unpaid,
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
15
Staff Employed by the Contractor
15.1
The Contractor shall ensure that the Services are rendered in accordance with Best
Industry Practice by sufficient numbers of appropriately experienced, qualified and
trained personnel with all reasonable skill, care and diligence.
15.2
Schedule 15 sets out details of the key personnel (whether employed by the Contractor
or any Sub-Contractor) (“
Key Personnel”) who at the date of this Agreement occupy
key managerial roles in the provision of the Services or are required to be appointed to
occupy such key managerial roles.
15.3
The Contractor shall procure at all times during the Term that the Key Personnel (or their
replacements) are actively involved in the performance of this Agreement and devote
such of their time, attention and abilities to the Services as may be necessary for the
provision of the Services in accordance with Best Industry Practice. In relation to any
Key Personnel who at the date of this Agreement have not yet been appointed or who
during the Term are replaced, the Contractor shall provide the BBC with the following:
15.3.1
a copy of the curriculum vitae for such person;
15.3.2
a right to interview such person prior to their appointment; and
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15.3.3
sufficient time and opportunity to enable consultation between the BBC and the
Contractor about the abilities of such person prior to their appointment by the
Contractor.
The Contractor acknowledges that the Key Personnel identified to carry out the
Transitional Responsibilities and the Transformation Responsibilities shall remain
available throughout the period that the Contractor is required to carry out those
responsibilities in accordance with the terms of this Agreement and the BBC
acknowledges that upon the completion of such responsibilities such Key Personnel will
not be replaced by the Contractor.
15.4
The BBC shall be entitled to request the replacement of any proposed or serving Key
Personnel on the grounds of:
15.4.1
a manifest lack of experience and/or the required skills to carry out the tasks
and/or responsibilities required of them; and/or
15.4.2
the Key Personnel becoming unavailable for any reason, including without
limitation as a result of death, injury, sickness, promotion or resignation, for
(save in the case of death) a period longer than two months; and/or
15.4.3
a breach of any provision of this Agreement by the individual concerned; and/or
15.4.4
gross misconduct or other misconduct actionable under the Contractor’s or
relevant Sub-Contractor’s (if appropriate) disciplinary rules,
provided that the BBC shall not exercise this right unreasonably and shall afford the
Contractor written notice of any difficulties together with a reasonable opportunity (being
not less than five Business Days) to address the BBC’s stated concerns prior to the BBC
exercising its rights under this Clause 15.4. The Contractor shall use its reasonable
endeavours to replace any proposed or serving Key Personnel with an individual whose
abilities, qualifications and experience are appropriate for the job requirements. The
Contractor shall give the BBC as much notice as is reasonably practicable that any of
the Key Personnel will become unavailable in accordance with Clause 15.4.2. Before
employing or dismissing any Key Personnel, the Contractor shall consult with the BBC
over its proposals.
15.5
The Contractor shall take all reasonable steps to ensure that all staff employed by it, and
to procure that all staff employed by any Sub-Contractor, in connection with this
Agreement shall have a valid Licence where required by law.
15.6
The parties acknowledge that the contracts of employment of the Transferring
Employees will transfer to the Contractor from the Incumbent or any sub-contractor of
the Incumbent with effect from the Commencement of Service Date and the BBC shall
use all reasonable endeavours to facilitate the smooth and efficient transfer of such
contracts of employment through communication and liaison with the Incumbent prior to
and following the Commencement of Service Date. The Parties and the Incumbent may
agree that some or all of the contracts of employment of the Transferring Employees will
transfer on a date other than the Commencement of Service Date. Any such agreed
date will be the date on which the relevant Transferring Employees start to provide the
Services under this Agreement. If an alternative date for transfer is agreed pursuant to
this Clause 15.6, references to “Commencement of Service Date” in this Clause 15,
Clause 32.3 and Schedule 25 will be construed to mean the alternative agreed date.
COMMERCIAL IN CONFIDENCE
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15.7
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx.
15.8
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx:
15.8.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
15.8.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
15.8.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx.
15.9
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15.10
15.10.1
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15.10.2
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
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Restricted Commercial
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15.10.3
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15.10.4
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx:
(i)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
(ii)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
(iii) xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
15.10.5
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
15.11 The Contractor shall within the timescales set out in Clause 10.1 provide the Minimum
Information to the BBC relating to employees engaged wholly or mainly in the provision
of the Services:
15.11.1
to allow the BBC in conjunction with the Contractor to assess whether the
TUPE Regulations will apply to any change requested pursuant to the
Agreement Change Procedure or on termination or expiry of this Agreement;
and
15.11.2
to allow the BBC to assess any costs which may fall on the BBC or any other
Successor Service Provider pursuant to the TUPE Regulations and for these
details to be passed to the Successor Service Provider subject to such
Successor Service Provider first entering into a confidentiality obligations
substantially similar to those contained in Clause 28 and the BBC providing
copies of the agreement to the Contractor.
15.12 The Contractor hereby warrants that all information disclosed pursuant to a request
under Clause 15.11 shall be true and accurate to the best of its knowledge and belief
and the Contractor hereby agrees to indemnify the BBC against all claims, liabilities,
reasonable costs and expenses or demands (whether of or made against the BBC or
the Successor Service Provider) arising directly from a breach of its warranty given
under this Clause 15.12.
15.13 The Contractor shall, if requested to do so by the BBC in writing:
15.13.1
within twelve (12) months before the expiry of the Term; or
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15.13.2
within ten (10) Business Days after notice of termination of this Agreement has
been given,
ensure that from the date when such request has been received by the Contractor up to
the date of expiry or termination of this Agreement:
(i)
it shall not dismiss more than
s.43(2) xxxxx of the total number of
employees engaged wholly or mainly in the provision of the Services at
that date by reason of redundancy as defined in Section 195 of
TULCRA without the prior written consent of the BBC;
(ii)
it shall not employ any additional person to work in the provision of the
Services (except to fill an existing or subsequent vacancy) without the
prior written consent of the BBC;
(iii)
it shall not move away Key Personnel (save as provided in Clauses
15.3 and 15.4 above) or any other employee who is required for the
successful continuation of the Contractor’s obligations under this
Agreement, without the prior written consent of the BBC;
(iv)
it shall use its reasonable endeavours to retain the services of any
employees engaged wholly or mainly in performing the Services. For
the avoidance of any doubt, this Clause 15.13 does not require the
Contractor to improve the terms and conditions of any such employees;
(v)
no material variation shall be made to the contracts of employment of
any employee engaged wholly or mainly in the Services without the
prior written consent of the BBC; and
(vi)
it shall update the Minimum Information as required and provide the
same to the BBC,
provided always that where the BBC’s consent is required under this Clause 15.13 such
consent shall not be unreasonably withheld or delayed.
15.14 If the Services are transferred to the BBC or a Successor Service Provider and the
TUPE Regulations and/or the ARD apply in respect of such transfer, the following
provisions shall apply in connection therewith:
15.14.1
the contracts of employment of each Employee, subject to Clause 15.10.5,
shall have effect on the relevant Transfer Date as if originally made between
the Employee and the BBC or the Successor Service Provider (as the case
may be);
15.14.2
the Contractor (or as appropriate any Sub-Contractor) shall be responsible for
all wages, salaries, emoluments and other amounts due or accruing prior to the
relevant Transfer Date in respect of the Employees and the Contractor will, and
will procure that any Sub-Contractor will, discharge all such obligations in
respect of the Employees prior to the relevant Transfer Date;
15.14.3
the Parties will use their respective reasonable endeavours to procure that the
Sub-Contractors will comply with their obligations under Regulation 10 of the
TUPE Regulations on information and consultation;
15.14.4
at the request of the BBC, the Contractor will, and the Contractor will procure
that the Sub-Contractors will, within twenty-one (21) days of such request to
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the Contractor, consult and co-operate with the Successor Service Provider to
ensure a Smooth Transfer;
15.14.5
the Contractor shall indemnify the BBC against all awards, losses, damages,
costs, demands, liabilities, interest and expenses (including all reasonable legal
costs) which the BBC or the Successor Service Provider incurs by reason or on
account of and arising from any action, claim or other legal recourse by any
Employee or any trade union or staff association recognised by the Contractor
or any Sub-Contractor in relation to the Employees arising from any act or
omission of the Contractor or any Sub-Contractor (including, but not limited to,
any failure to comply with its and their information and consultation obligations
under the TUPE Regulations) prior to the relevant Transfer Date;
15.14.6
for the purposes of Clause 15.14.5, the BBC shall be entitled to claim any
losses, damages, costs, demands, liabilities, interest and expenses (including
all reasonable legal costs) of the Successor Service Provider where the BBC
has indemnified the Successor Service Provider in respect of such losses,
damages, costs, demands, liabilities, interest and expenses (including all
reasonable legal costs) in substantially the same form and covers substantially
the same scope as the indemnity in Clause 15.14.5; and
15.14.7
the BBC shall indemnify the Contractor against all awards, losses, damages,
costs, demands, liabilities, interest and expenses (including all reasonable legal
costs) which the Contractor incurs by reason or on account of and arising from
any action, claim or other legal recourse by any Employee or any trade union
or staff association in relation to the Employees arising from any act or
omission of the BBC or the Successor Service Provider (including, but not
limited to, any failure to comply with its or their information and consultation
obligations under the TUPE Regulations) on and following the relevant Transfer
Date.
15.15 The Contractor shall comply with all current relevant anti-discriminatory legislation (for
example race relations, equal pay, fair employment and disabled persons’ employment)
and shall use all reasonable endeavours to adhere to the current relevant codes of
practice published by the Equal Opportunities Commission, the Commission for Racial
Equality, the Disability Rights Commission and the Department for Education and
Employment.
15.16 The Contractor shall take all reasonable steps to ensure the observance of the
provisions of Clause 15.15 by all officers, contractors, Sub-Contractors, agents or
employees.
15.17 The Contractor shall ensure that any Sub-Contract with a Key Sub-Contractor entered
into pursuant to Clause 16 shall contain equivalent provisions to this Clause 15.
15.18 Notwithstanding anything to the contrary in this Agreement this Clause 15 shall survive
termination of this Agreement.
15.19 If one Party (the “
Claiming Party”) becomes aware of any matter that may give rise to a
claim against the other in respect of an indemnity given under the provisions of this
Clause 15 the following provisions shall apply:
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15.19.1
the Claiming Party shall give notice of any such matter or claim as soon as
reasonably practicable to the other party and in any event within five Business
Days of becoming aware of such matter or claim.
15.19.2
the Claiming Party agrees that:
(i)
no admission of liability shall be made by or on behalf of the Claiming
Party;
(ii)
control of the defence and/or settlement of the claim shall be carried out
following reasonable discussion between the Claiming Party and the
other Party, however the final decision on any matter concerning the
conduct of the claim or its settlement shall be made by the other Party.
15.19.3
the Claiming Party shall give all reasonable assistance to the other Party in
connection with the claim including, subject to any restrictions imposed by law,
giving access to relevant personnel and information held by the Claiming Party.
16 Sub-Contracting
16.1
Subject to Clause 44 below the BBC consents to the Contractor sub-contracting to the
Sub-Contractors as approved by the BBC in accordance with the terms of this Clause
16 and provided the Sub-Contractor and the extent and scope of such sub-contracting
has been approved in writing by the BBC (such approval not to be unreasonably
withheld or delayed) and thereafter the extent and scope is not materially extended
without the prior written consent of the BBC. The BBC’s consent to any sub-contracting
will not relieve the Contractor of its obligations to the BBC under this Agreement.
16.2
The Contractor shall ensure that the terms on which it sub-contracts its obligations to its
Key Sub-Contractors:
16.2.1
are only sub-contracted to the extent relevant and applicable given the role of
the particular Key Sub-Contractor, and the Contractor shall use its reasonable
endeavours to ensure that the sub-contract contains similar obligations and
liabilities to those contained in this Agreement and which allow the Contractor
to fulfil its obligations to the BBC under this Agreement;
16.2.2
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx;
16.2.3
contain provisions which require the Key Sub-Contractor to allow the
Contractor to assign the sub-contract to the BBC or a Successor Service
Provider in the event that this Agreement is terminated in the circumstances set
out in Clause 39; and
16.2.4
subject to Clause 16.6, do not place any burdens on the BBC in relation to
payment of fees or otherwise.
The Contractor must provide the BBC with a copy of the final form of each sub-contract
referred to in this Clause 16.2 prior to its execution by the Contractor and shall consider
all reasonable representations made by the BBC in relation to it prior to execution. The
Contractor shall notify the BBC when such sub-contract has been executed by all the
parties to it and provide the BBC with a copy of the executed document (a “
Key Sub-
Contract”).
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16.3
Notwithstanding any sub-contracting of the Contractor’s obligations as permitted under
this Agreement, the Contractor shall remain responsible for the acts, omissions and
negligence of its Sub-Contractors as though they were the acts, omissions and
negligence of the Contractor.
16.4
On the BBC’s request, the Contractor shall execute a power of attorney in the BBC’s
favour (on such terms as the BBC may reasonably require) which permits the BBC to
assign any Key Sub-Contract to the BBC in the event that notice is given to terminate
this Agreement by the BBC and the BBC wishes to have the Key Sub-Contractor
perform its obligations under the Key Sub-Contract for the BBC or Successor Service
Provider directly, in place of the Contractor.
16.5
The Contractor shall not be liable under the Key Sub-Contract so assigned after the
date of assignment to the BBC, to the extent that any liability has arisen directly from
any action or inaction of the BBC under the Key Sub-Contract so assigned.
Notwithstanding the assignment of any Key Sub-Contract to the BBC, the BBC shall
have no responsibility for any liability arising under any such Key Sub-Contract before
the date of such assignment.
16.6
If the BBC at any time during the Term reasonably considers that:
16.6.1
a Sub-Contractor’s performance of its obligations is unsatisfactory; and/or
16.6.2
the relationship between the BBC and the Sub-Contractor is adversely affecting
the relationship between the Contractor and the BBC,
then the BBC may require the Contractor (and at the BBC’s sole discretion, the relevant
Sub-Contractor) to meet to discuss the BBC’s concerns. If the BBC is not satisfied (in
its sole discretion reasonably exercised) with the result of that meeting, it may request
that the Contractor terminate its sub-contract with the Sub-Contractor, and the
Contractor agrees to consider the BBC’s request in good faith and with due
consideration.
17
Health and Safety Hazards
The Contractor shall comply, and ensure that its Sub-Contractors comply, with all applicable
health, safety and fire legislation.
18 BBC
Stationery
18.1
All BBC Stationery shall remain the property of the BBC and shall be used by the
Contractor, its officers, employees, contractors, Sub-Contractors or agents only for the
purposes of this Agreement.
18.2
The Contractor undertakes the safe custody of and due return of all BBC Stationery and
shall be responsible for the costs of replacement of any BBC Stationery which is lost or
damaged whilst in its possession and for any other losses or liabilities which may arise
directly from such loss or damage.
18.3
The Contractor shall be responsible for any deterioration in the BBC Stationery while the
BBC Stationery is in the possession of the Contractor.
18.4
The Contractor shall not have a lien on any BBC Stationery for any sum due to the
Contractor, and the Contractor shall take all necessary steps to ensure that the title of
the BBC and the exclusion of any such lien are brought to the notice of all Sub-
Contractors and other persons dealing with any BBC Stationery.
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18.5
The Contractor will at all times during the Term insure all BBC Stationery in its
possession against loss or damage.
19
Title and Risk in BBC Property
19.1
As between the BBC and the Contractor, all BBC Property shall remain the property of
the BBC and shall be used by the Contractor, its officers, employees, contractors, Sub-
Contractors or agents solely for the purpose of performing its obligations pursuant to this
Agreement.
19.2
The Contractor shall notify the BBC as soon as reasonably practicable of it becoming
aware that any BBC Property is not in a satisfactory condition or within 60 days of
receipt of such BBC Property by or on behalf of the Contractor, whichever is the earlier.
In the event of failure to so notify, such property shall be deemed to be in satisfactory
working order for the purposes of this Agreement.
19.3
Notwithstanding Clause 19.1 above, risk of damage to or the loss of BBC Property shall
pass to the Contractor at the time it takes possession of it and shall remain with the
Contractor until it is delivered securely to the BBC in accordance with the BBC’s
instructions at the end of the Term. The Contractor undertakes the safe custody,
appropriate maintenance and repair and due return of all BBC Property in good working
order and fit for the purposes for which such BBC Property was provided and shall carry
out, and be responsible for the costs of, the replacement or repair (as appropriate) of
any BBC Property which is lost or damaged whilst in its possession.
19.4
The Contractor shall be responsible for any deterioration in the BBC Property save for
any deterioration resulting from its normal and proper use for the purposes of this
Agreement and/or fair wear and tear, provided that such deterioration resulting from
normal and proper use is not caused by or contributed to by any failure of the Contractor
to provide due maintenance and repair of such BBC Property.
19.5
The Contractor shall not have a lien on any BBC Property for any sum due to the
Contractor and the Contractor shall take all necessary steps to ensure that the title of
the BBC and the exclusion of any such lien are brought to the notice of all Sub-
Contractors and other persons dealing with any BBC Property.
19.6
Title to and risk in all equipment and other tangible property used by the Contractor to
perform the Services other than the BBC Property shall remain with the Contractor (or
its Sub-Contractors or lessors as applicable) at all times.
19.7
Notwithstanding that between the Contractor and the BBC title in the detector vans
issued or otherwise furnished in the connection with this Agreement shall remain with
the BBC in accordance with Clause 19.1 above. The Contractor shall be responsible for
registering the said detector vans in the name of the Contractor and shall take all
responsibilities for the detector vans in accordance with Clause 19.2 to 19.5 above and
without prejudice to the generality of Clause 19.2 to 19.5 above shall in particular be
responsible for the paying of road tax and other such liabilities.
20
Title and Risk in the BBC System
20.1
The tangible elements of the BBC System specified in Part 1 of Schedule 8, as it may be
amended from time to time during the Term with agreement of the Parties, shall at all
times remain the sole and exclusive property of the BBC. The tangible elements of the
BBC System specified in Part 2 of Schedule 8, as it may be amended from time to time
during the Term with agreement of the Parties, shall (subject to Clause 20.4 below) at all
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times remain the sole and exclusive property of the Contractor (or its lessors as
applicable). The tangible elements of the BBC System specified in Part 3 of Schedule 8,
as it may be amended from time to time during the Term with agreement of the Parties,
shall at all times remain the sole and exclusive property of the third party identified as
their owner in Part 3 of Schedule 8.
20.2
The Contractor shall not sell, assign, let, pledge, mortgage, charge, encumber or part
with possession of or otherwise deal with the BBC System or any interest therein or
create or allow to be created any lien thereon without the BBC’s written permission and
any attempt by the Contractor to do so shall constitute a material breach of this
Agreement entitling the BBC to terminate this Agreement in accordance with Clause
39.2.
20.3
The Contractor shall be responsible for any loss or damage to the BBC System and
shall maintain the BBC System in accordance with Clause 5.8.
20.4
The BBC may, at its sole discretion on expiry or termination of this Agreement, require
the Contractor, at the Contractor’s cost, to assign all or any sub-contracts, rental or
lease agreements (other than those relating to real property), licences (including
licences in respect of the Third Party Software), maintenance agreements, support
agreements and all other agreements (other than contracts of employment) which have
been entered into by the Contractor substantially or wholly used for the purpose of or in
connection with the BBC System, the BBC Software and the provision of the Services.
Any such assignment pursuant to this Clause 20.4 shall become effective on termination
or expiry of this Agreement if so required by the BBC by the service of written notice
upon the Contractor by the BBC, such notice to be served prior to the termination or
expiry of this Agreement.
20.5
The BBC shall have the right to acquire, in accordance with the provisions of Schedule
23, the Sole Use Assets on the expiry or termination of this Agreement.
21
Licences to Use Software and Other Intellectual Property Rights
Ownership of BBC’s IPRs
21.1
The Parties agree as between the BBC and the Contractor that the BBC shall own all of
and the Contractor shall not acquire any title to or interest in the BBC’s IPRs or
improvements thereto.
21.2
All Intellectual Property Rights: (i) in any reproductions, enhancements, replacements,
amendments and/or modifications to all or any part of the BBC’s IPRs made by the
Contractor or any Sub-Contractor; and (ii) in any other reproductions, enhancements,
replacements, amendments and/or modifications to all or any part of the BBC System
other than those relating to the Contractor’s Retained IPRs and the Third Party Software
will vest in the BBC on their creation and are hereby assigned to the BBC. On the BBC’s
request, the Contractor must execute, or procure from any relevant third party the
execution of, any formal assignment or other document required to give effect to this
Clause 21.2 and must provide all reasonable assistance requested by the BBC to
perfect, protect, defend or assert its interests in the subject matter of this Clause 21.2.
21.3
The Contractor hereby waives irrevocably and shall procure that all the Contractor’s
officers, employees, contractors, Sub-Contractors or agents involved in the provision of
the Services at any time during the Term shall waive irrevocably all moral rights
(including without limitation such rights of the Contractor, its officers, employees,
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contractors, Sub-Contractors or agents under Sections 77 to 85 of the Copyright
Designs and Patents Act 1988 or any similar laws of any jurisdiction to the extent
permitted in that jurisdiction) in respect of the Contractor Material, Contractor
Documentation, the design of the Service Architecture and the Intellectual Property
Rights described in Clause 21.2, to the fullest extent permitted by law.
Licence to Use the BBC’s IPRs
21.4
The BBC hereby grants to the Contractor a non-exclusive, personal, non-transferable,
royalty-free licence during the Term to Use the BBC’s IPRs (such licence shall include
the right on the part of the Contractor to grant similar sub-licences to its Sub-Contractors
on the conditions set out in this Clause 21.4 where such Sub-Contractors require a sub-
licence to provide the Services to the BBC).
BBC’s Rights to Use the Contractor’s Retained IPRs
21.5
The Contractor hereby grants to the BBC a perpetual, non-exclusive, non-transferable,
royalty-free licence to use the Contractor’s Retained IPRs for the purposes of the
administration and collection of the Licence Fee or any funding or revenue-gathering
mechanism of the BBC which may augment, replace or succeed the Licence Fee
mechanism in whole or in part during the Term. Such licence shall include the right on
the part of the BBC to grant similar sub-licences to any Successor Service Provider
provided that the BBC shall notify the Contractor of the identity of any such sub-licensee
and shall obtain from such sub-licensee a confidentiality agreement in favour of the
Contractor on terms reasonably acceptable to the Contractor.
BBC’s Rights to Use Third Party Intellectual Property Rights
21.6
The Contractor shall procure for the BBC a perpetual, non-exclusive, non-transferable,
royalty-free licence to use (including a right to sub-license) any Intellectual Property
Rights which are first created by any Sub-Contractor in the performance of its
obligations under the respective Sub-Contract and which are not assigned to the BBC
pursuant to Clause 21.2.
21.7
The Contractor shall procure for the BBC a non-exclusive, non-transferable, royalty-free
licence to use (including a right to sub-license) (but excluding the rights to maintain,
modify or enhance) any Third Party Software which does not fall within the scope of
Clause 21.6 above.
Contractor’s Rights to Use Third Party Intellectual Property Rights
21.8
The Contractor shall comply with the terms of all licences granted to it for the use of the
Third Party Software to ensure that such Third Party Software licence is not terminated
to the detriment of the Services.
21.9
Prior to the Commencement of Service Date the Contractor shall:
21.9.1
use all reasonable endeavours to enter into such novation agreements with the
Incumbent and the other parties to the Incumbent Licences as are necessary to
transfer the Incumbent Licences to the Contractor or, in the event that the
Contractor is unable to enter into such novation agreements, the Contractor
shall enter into agreements that provide substantially the same functionality
and benefit as those Incumbent Licences it was unable to novate; and
21.9.2
enter into such licences with WPP Group plc as are necessary to allow the
Contractor to Use the TVL Website.
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The BBC warrants that such licences from WPP Group plc will be available to the
Contractor royalty-free.
Contractor’s Rights to Use the TVLF Standard Documentation
21.10 The BBC hereby grants to the Contractor a non-exclusive, personal, non-transferable
and royalty-free licence for the duration of this Agreement to Use the TVLF Standard
Documentation solely for the purpose of supplying the Services and subject always to
the terms of the Trade Mark Licence referred to in Clause 25.
21.11 The parties agree that the Contractor shall not acquire any proprietary right or title to or
interest in:
21.11.1
any reproductions, enhancements and/or modifications to the BBC’s IPRs
made by or on behalf of the BBC and/or the Contractor during the term hereof
(nor any Intellectual Property Rights comprised therein);
21.11.2
any other software nor any other Intellectual Property Rights which are owned
by the BBC which are used by the Contractor during the Term in the provision
of the Services; or
21.11.3
any Intellectual Property Rights in the TVLF Standard Documentation.
Indemnity
21.12 The Contractor undertakes that the provision of the Services and/or any Intellectual
Property Rights referred to in Clauses 21.2, 21.5, 21.6 and 21.7 (the “
Deliverables”)
and the BBC’s possession, sub-licensing, use or receipt (as the case may be) thereof in
accordance with and as contemplated by this Agreement, shall not infringe any rights
(including Intellectual Property Rights) of any third party. The Contractor shall indemnify
the BBC (including its officers, employees, agents, licensees and assignees, for whom
the BBC contracts as trustee) from and against any and all losses, damages, costs,
expenses and other liabilities (including but not limited to court and legal costs assessed
on a solicitor-client basis), whether foreseeable or not, arising out of or otherwise in
connection with any action or claim by a person alleging that the BBC’s use, possession,
licensing or receipt of the Services and/or the Deliverables infringes the rights of that or
any other person. Without limiting this Clause 21.12, where any claim or action causes
the BBC’s quiet enjoyment of the Services or the Deliverables or any part thereof to be
disrupted or impaired, the Contractor must, at the Contractor’s expense and at the
BBC’s option:
21.12.1
procure for the benefit of the BBC the right to continue to use, license and
exploit the Services and the Deliverables in accordance with this Agreement; or
21.12.2
modify or replace the Services and/or Deliverables so that no further
infringement will occur, provided that the Services and/or Deliverables so
modified or replaced continue to meet the warranties, and in the case of the
Services, the Service Levels, in accordance with this Agreement.
21.13 The Contractor undertakes that:
21.13.1
it will notify the BBC in writing immediately of any claim (including claims in
respect of Clause 21.12 above) relating to any of the rights (including any
Intellectual Property Rights) granted or conferred to the BBC pursuant to this
Agreement; and
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21.13.2
it will not make any admission, compromise or settle any claim referred to in
Clause 21.13.1 above without the prior written consent of the BBC.
22
Protection of Personal Data
22.1
As between the BBC and the Contractor (including any Sub-Contractors), the BBC shall
own all Personal Data in whatever form or format, and the Contractor waives any
interest it may otherwise have in the Personal Data.
22.2
The Contractor shall take appropriate technical and organisational measures against
the unauthorised or unlawful processing of Personal Data and against actual loss or
destruction of, or damage to, Personal Data. Having regard to the state of technological
development and the cost of implementing any measures, the measures must ensure a
level of security appropriate to the harm that might result from unauthorised or unlawful
processing or accidental loss, destruction or damage and the nature of the Personal
Data to be protected.
22.3
The Contractor shall:
22.3.1
refrain from disclosing Personal Data except in accordance with the BBC’s
instructions and having regard to the provisions of the Data Protection
Legislation, or as is required by law or any regulatory body;
22.3.2
process Personal Data under this Agreement only in accordance with the
BBC’s instructions and having regard to the provisions of the Data Protection
Legislation, or as is required by law or any regulatory body;
22.3.3
comply with the Data Protection Legislation and any notifications or
registrations made or instructions given by the BBC to the extent that such
instructions are not in contravention of the Data Protection Legislation; and
22.3.4
store or process Personal Data only at sites specifically agreed in writing in
advance with the BBC, which agreement shall not be unreasonably withheld or
delayed.
22.4
The Contractor may disclose the Personal Data to those of its employees, or employees
of its Sub-Contractors, as it reasonably considers necessary for the performance of the
Services. The Contractor shall take, and shall ensure its Sub-Contractors take,
reasonable steps to ensure the reliability of any such employees who have access to the
Personal Data to ensure that such employees are aware of the Contractor’s obligations
under this Agreement and the Data Protection Legislation in respect of the processing
and disclosure of the Personal Data and shall ensure that such employees are notified
that any unauthorised processing or disclosure of the Personal Data may lead to
disciplinary action under their contract of employment or the termination of their
engagement with the Contractor as appropriate.
22.5
The Contractor must not export from any country within the European Economic Area
any Personal Data to any other country without the BBC’s prior written consent, which
may be granted by the BBC subject to compliance by the Contractor with certain
obligations and procedures designed to ensure compliance with the Data Protection
Legislation. For the avoidance of doubt the Contractor may transfer data within the
Territory to the extent it is reasonably necessary to do so to perform the Services.
22.6
The Contractor shall at its own expense defend, indemnify and hold harmless the BBC
on an after-tax basis from and against all damages, liabilities, losses, costs and
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expenses (including legal and court costs assessed on a solicitor-client basis) whether
or not foreseeable, in connection with all actions, claims, demands and proceedings
made or brought against the BBC by any person in respect of any breach of the
Contractor’s obligations pursuant to this Clause 22 including all loss, damage or distress
to that person by the loss, unauthorised or unlawful processing, unauthorised
destruction or disclosure of any Personal Data or any breach of the Data Protection
Legislation by the Contractor, its officers, Sub-Contractors, agents or employees or other
person(s) within its control.
22.7
The Contractor shall ensure that all communications with any person exercising any
statutory powers under the Data Protection Legislation, or with a Data Subject (as
defined by and in relation to the exercise of a Data Subject’s rights under the Data
Protection Legislation) are made only through the BBC and the Contractor shall
immediately upon receipt by the Contractor forward to the BBC any such
communications and provide such reasonable assistance as the BBC may require on
matters relating to this Clause 22.7.
22.8
A material failure by the Contractor to comply with this Clause 22 shall constitute a
material breach of this Agreement entitling the BBC to terminate this Agreement in
accordance with the provisions of Clause 39.2.
23
Use of Data
23.1
The Contractor shall not use the Personal Data for any purpose other than the
performance of the Services.
23.2
The Contractor shall not delete or remove any copyright notices or other proprietary
notices of the BBC placed on, contained within or relating to the BBC’s Data.
24
Loss of Data
24.1
The Contractor shall take prudent and adequate precautions (having regard to the
nature of its other obligations under this Agreement) to ensure the integrity of the BBC’s
Data and to prevent any corruption or loss of the BBC’s Data.
24.2
In the event that the BBC’s Data is corrupted or lost as a result of any default by the
Contractor, the BBC shall have the option, without prejudice to any other remedies that
may be available to it either under this Agreement or otherwise, to require the Contractor
at its own expense to restore or procure the restoration of the BBC’s Data in accordance
with the Disaster Recovery Plan.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
25
Use of Name and Logo
The BBC hereby grants to the Contractor a trade mark licence in the form of the Trade Mark
Licence set out in Schedule 18. All documentation for external release used by the Contractor
in providing the Services shall be in the name “TV Licensing”.
26 Publicity
26.1
Subject to Clauses 26.3 and 27, except with the prior written consent of the other Party,
neither Party shall make any press announcements or publicise this Agreement or its
terms in any way.
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26.2
Each Party shall take all reasonable steps to ensure the observance of the provisions of
Clau
se 26.1 by its officers, contractors, employees, agents and consultants and, in the
case of the Contractor, its Sub-Contractors.
26.3
Notwithstanding the provisions of Clau
se 26.1, either Party shall be entitled to publicise
this Agreement in accordance with any legal or regulatory requirements applicable to
that Party (including in any way required by or in relation to the National Audit Office).
26.4
The Contractor shall not make any statement, written or otherwise, nor take any action
which does or may constitute or result in the BBC acting ultra vires or in any other way
being in breach of the BBC’s legal duties (provided always that such constraints have
been notified to the Contractor by the BBC or that the Contractor ought reasonably to
have been aware of such constraints).
27 Disrepute
27.1
The Contractor shall take all reasonable steps to preserve the reputation and good
name of the BBC in fulfilling its obligations under this Agreement and shall do nothing
which would or might reasonably be expected to diminish the reputation or good name
of the BBC, nor shall the Contractor omit to do anything which would be reasonable for it
to do having regard to its obligations under this Agreement generally and in particular in
respect of this
Clause 27.1.
27.2
In providing the Services the Contractor shall not and shall procure that its officers,
contractors, employees, sub-contractors or agents do not express any fact, opinion or
thought as being the fact, opinion or thought of the BBC unless specifically authorised in
writing in advance by the BBC.
27.3
From the date hereof the Contractor will take such steps and put in place such
resources as are necessary to ensure it gives the BBC as much notice as it is
reasonably practicable to give of:
27.3.1
all actions which it intends to take with respect to any matter which might
reasonably be expected to result in press or public comment
which relates in
any way to the BBC’s interest, reputation or standing; and
27.3.2
all actions which it has taken which at the time such actions were taken it could
not reasonably have foreseen might result in press or public comment which
relates in any way to the BBC’s interest, reputation or standing, but which the
Contractor subsequently does or ought reasonably to foresee will result in such
comment.
28 Confidentiality
28.1
Each Party (a “
Recipient”) acknowledges that any Confidential Information obtained
from or relating to the other Party (a “
Discloser”), its employees or its agents is the
property of the Discloser, that the Recipient shall keep the Confidential Information
secret and confidential and shall not (without the prior written consent of the Discloser)
disclose any part of that Confidential Information to any person other than to those of
the Recipient’s employees and agents and the employees of its contractors (where the
BBC is the Recipient) and its Sub-Contractors (where the Contractor is the Recipient)
who require access to the Confidential Information in order to perform its obligations
under this Agreement. Subject to Clause 28.3, each Party shall ensure that neither its
employees or agents nor the employees of its contractors (where the BBC is the
Recipient) and its Sub-Contractors (where the Contractor is the Recipient) use (without
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the prior written consent of the Discloser) the Confidential Information except for the
purposes of the performance of their respective obligations under this Agreement. Each
Party (the “
Warrantor”) warrants and undertakes that:
28.1.1
its employees and the contractors (where the BBC is the Recipient) and its
Sub-Contractors (where the Contractor is the Recipient) will be bound by
confidentiality obligations at least equivalent to the obligations contained in this
Clause 28; and
28.1.2
it shall take precautions to protect the confidentiality of the other Party’s
Confidential Information which are at least as stringent as the precautions it
takes to protect its own Confidential Information, and shall adopt procedures in
relation to the storage and custody of the Confidential Information of the other
Party at least equivalent to those adopted with respect to its own Confidential
Information; and
28.1.3
without prejudice to the generality of the foregoing, neither the Contractor nor
any person engaged by it, whether as an employee or a consultant or
otherwise, shall use the Confidential Information for the solicitation of business
from the BBC by the Contractor or by such employee or consultant or by any
third party.
28.2
The provisions of Clau
se 28.1 shall not apply to:
28.2.1
any Confidential Information which is in or enters the public domain other than
by breach of this Clause 28;
28.2.2
any Confidential Information which is in the possession of the Recipient without
restriction in relation to disclosure before the date of receipt from the Discloser;
28.2.3
the use or disclosure of Confidential Information which is received from a third
party who lawfully acquired it and who is under no obligation restricting its
disclosure;
28.2.4
the use or disclosure of Confidential Information to the extent required by law
or the order of any regulator, taxation authority, government body, court of
competent judicial authority or the National Audit Office;
28.2.5
the use or disclosure of Confidential Information to a Recipient’s professional
and legal advisers for the sole purposes of considering the Recipient’s rights
and obligations under this Agreement; or
28.2.6
the disclosure or use of any information which is independently developed by a
Recipient without access to the Confidential Information.
28.3
Nothing in this Clause
28 shall be deemed or construed to prevent the BBC from
disclosing any Confidential Information obtained from the Contractor:
28.3.1
to any subsidiaries of the BBC, provided that the BBC has required that such
information is treated as confidential by such subsidiaries and their employees
or agents, including requiring such employees or agents to enter into a
confidentiality undertaking where appropriate; and
28.3.2
any Consultant, contractor or other person engaged by the BBC in connection
herewith, provided that the BBC shall have obtained from the Consultant,
COMMERCIAL IN CONFIDENCE
31
link to page 31 link to page 31
Restricted Commercial
contractor or other person a signed confidentiality undertaking in favour of the
Contractor on substantially the same terms as are contained in this Clau
se 28.
28.4
Nothing in this Clau
se 28 shall entitle the Contractor to refuse to supply in accordance
with the terms of this Agreement any information (including, but not limited to, the
Minimum Information) which it is obliged to supply by this Agreement, or restrict the BBC
from disclosing any information, at such time and to such extent as the BBC deems
necessary in the event that the Exit Strategy is implemented or the BBC puts the
Services out to tender, provided that the recipients of such information enter into
agreements with confidentiality obligations substantially similar to those contained in this
Clause 28 and the BBC provides copies of such agreements to the Contractor, provided
that the BBC shall in no circumstances disclose any confidential pricing information to
any third party.
28.5
The provisions of this Clause 28 shall survive the termination or expiry of this
Agreement.
29
Security Requirements and Disaster Recovery
29.1
The Contractor shall prepare and supply, for the BBC’s approval within three months of
the Commencement of Service Date, a Security Plan which complies with the security
requirements set out in Schedule 19 and the standards set out in Schedule 20.
29.2
The Contractor shall prepare and supply, within five Business Days of the
Commencement of Service Date, a Disaster Recovery Plan for the BBC’s approval
which complies with the disaster recovery requirements set out in Schedule 19.
29.3
In the event of a disaster or disabling event, the Contractor shall ensure that the extent
of disruption of Licence Fee revenue to H.M. Treasury is minimised.
29.4
The Contractor shall immediately act to implement the Disaster Recovery Plan upon
approval by the BBC pursuant to Clause 29.2 above.
29.5
In the event that any failure on behalf of the Contractor to implement the Disaster
Recovery Plan (or such portions thereof as may be relevant) materially diminishes the
level of the Services being received by the BBC, the BBC shall be entitled to a
reimbursement of the Charges in proportion to:
29.5.1
the level of the Services being received by the BBC; and
29.5.2
the duration of any materially reduced level of the Services being received by
the BBC.
29.6
Any Dispute by the Contractor relating to any amount claimed by the BBC pursuant to
Clause 29.5 which cannot be resolved by agreement between the Parties may be
escalated by either Party in accordance with the Dispute Resolution Procedure.
30
Additional Warranties and Undertakings
30.1
The Contractor warrants and represents that:
30.1.1
the Contractor has the legal right and full power, capacity and authority to
execute and deliver and to exercise its rights and perform its obligations and all
necessary licences, permits and consents (including, but not limited to, where
its circumstances and procedures so require, the consent of its Parent
Company) to enter into and to perform this Agreement;
COMMERCIAL IN CONFIDENCE
32
Restricted Commercial
30.1.2
this Agreement is executed by a duly authorised representative of the
Contractor;
30.1.3
all statements and representations made to the BBC prior to execution of this
Agreement (including in response to the Statement of Requirements) are to the
best of its knowledge, information and belief true, accurate and complete and
the Contractor has advised the BBC of any fact, matter or circumstance of
which it may become aware, having made due and careful enquiry, which
would render any such statement or representation to be false or misleading;
30.1.4
the BBC System upon completion of the Transformation Responsibilities will, to
the extent that the ability to convert currencies is a requirement of its functional
specification, be Euro Compliant;
30.1.5
the BBC System will comply in all material respects with the Service
Documentation;
30.1.6
at the time it is delivered to the BBC on expiry or earlier termination of this
Agreement by the Contractor, the BBC System will have been tested for all,
and will not contain any known viruses including backdoors, time bombs, trojan
horses, worms, drop dead devices, or any other computer software designed or
intended to: (i) permit access or use of the BBC System or the BBC’s computer
systems by the Contractor or by a third person other than those authorised by
the BBC; or (ii) disable, damage, erase, destroy, disrupt or impair the normal
operation of the BBC System or any other software or data on the BBC’s
computer systems (collectively referred to as “
Viruses”); and
30.1.7
the Contractor shall take all reasonable steps to ensure that no employee,
agent or Sub-Contractor of the Contractor will introduce a Virus to the BBC
System or other BBC owned information technology when maintaining or using
the BBC System.
30.2
The Contractor undertakes that:
30.2.1
the provision of the Services and the BBC’s receipt thereof shall not infringe
any rights (including Intellectual Property Rights) of any third party;
30.2.2
all data created, collated, generated and inputted by the Contractor on to the
BBC Database and any other material or information to be provided to the BBC
under this Agreement shall, to the best of the Contractor’s knowledge and
belief, be true, accurate and complete;
30.2.3
in the event of the exercise of the BBC’s rights to acquire the BBC System (or
parts thereof) in accordance with the provisions of Schedule 23, the BBC shall
acquire title to any equipment free from any and all encumbrances and the
BBC shall have the right to quiet possession of such equipment;
30.2.4
the Services shall be performed in compliance with all applicable laws,
enactments, orders, regulations and other similar instruments;
30.2.5
the Services shall satisfy and meet the standards and regulations specified in
Schedule 20; and
30.2.6
the Services shall be performed in accordance with all applicable provisions of
the Agreement Documentation and this Agreement.
COMMERCIAL IN CONFIDENCE
33
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31 Liquidated Damages
31.1
If the Transition Milestones have not been met in accordance with the deliverables set
out in Schedule 4, Table 1, by the Commencement of Service Date as a direct result of a
breach of this Agreement on the part of the Contractor, the BBC may require the
Contractor to pay to the BBC as liquidated damages for each day of delay
s.43(2) xxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
31.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
31.3
If the Services shall not have been commenced within
s.43(2) xxx
days of the
Commencement of Service Date, the BBC shall be entitled to claim any remedy
available to it for loss or damage incurred by it after the end of that period.
31.4
If any of the Transformation Milestone Dates (as defined in paragraph 12 of Schedule
16) has not been met the BBC may require, subject to Clause 31.8, the Contractor to
pay to the BBC as liquidated damages for each day of delay
s.43(2) xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
31.5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
31.6
If the Transformation Milestone in relation to which liquidated damages are paid shall not
have been completed and approved within
s.43(2) xxx
days of the relevant
Transformation Milestone Date and provided that the BBC shall not have exercised its
right to take over direct management of delivery of that Milestone in accordance with
paragraph 15 of Schedule 16 the BBC shall be entitled to claim any remedy available to
it for loss or damage incurred by it after the end of that period.
31.7
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
31.8
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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Restricted Commercial
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
31.9
The liquidated damages specified in this Clause 31 may be recovered by the BBC in its
sole discretion either:
31.9.1
as a sum of money payable by the Contractor; or
31.9.2
as a credit against any sum of money which is or subsequently becomes due to
the Contractor under this Agreement or otherwise.
31.10 The Parties acknowledge that the amounts for the liquidated damages specified in this
Clause 31 are a genuine pre-estimate of damages which the BBC is likely to suffer by
reason of such delay.
32 Due
Diligence
32.1
The BBC shall provide the Contractor with reasonable access to the Incumbent’s sites
and information in order to enable the Contractor to carry out the Due Diligence until 1
March 2002. Where the Contractor discovers any information in the Due Diligence
process which changes or adds to the information it had been provided with up to the
date of this Agreement in any material way, which has a material effect on any
assumption on which the Business Plan is based, the Contractor shall either increase or
decrease the Charges to the extent reasonably necessary to reflect that changed or
additional information in the Business Plan,
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx
provided that the Contractor supplies to the BBC full and accurate information relating to
the variation in Charges.
32.2
Upon the completion of the Due Diligence and the variation in Charges (if applicable)
as
set out in Clause 32.1 above the Contractor shall have no further recourse to the BBC in
relation to the Due Diligence or matters relating to the Services (other than in relation to
the Transferring Employees) on matters which arose at any time prior to the
Commencement of Service Date.
32.3
Schedule 25 sets out the assumptions which the Contractor has taken into account in
calculating its costs relating to the proposed transfer of the contracts of employment of
the Transferring Employees to the Contractor. In the event that within a period of three
(3) months following the Commencement of Service Date, the Contractor discovers that
any of the assumptions referred to in Schedule 25 have changed such that the resultant
effect of that change would have a material effect on the Charges and the change has
not been accounted for in the Business Plan, the Contractor shall provide full and
accurate information relating to the matter and the Parties, acting reasonably, shall
assess the impact of such matter in accordance with the Agreement Change Procedure.
In the event that Consignia Business Systems’ employees choose to transfer to the
Contractor contrary to the first assumption set out in Schedule 25, the Parties
acknowledge that such employees shall be Transferring Employees and the BBC will
benefit from any net cost reduction arising from their employment by the Contractor.
33
Indemnity, Liability and Insurance
33.1
In addition to all other indemnities from the Contractor to the BBC set out in this
Agreement, the Contractor shall indemnify and keep indemnified the BBC from and
against all losses, liabilities, damages, reasonable costs and expenses (including court
and legal costs assessed on a solicitor-client basis) whether or not foreseeable arising
from the Contractor’s failure to comply with the obligations specified in Clause 4.2
COMMERCIAL IN CONFIDENCE
35
Restricted Commercial
(compliance with accounting responsibilities but subject to Clause 33.4), Clause 9.1
(compliance with legislation and policies) and Clause 41.1.1 (implementation of Exit
Plan to ensure a Smooth Transfer of Services).
33.2
Neither Party:
33.2.1
excludes or limits its liability to the other Party for death or personal injury
caused by its negligence;
33.2.2
excludes or limits its liability to the other Party for any breach of any obligations
implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply
of Goods and Services Act 1982; or
33.2.3
excludes its liability to the other Party for fraud or fraudulent misrepresentation.
33.3
Subject only to Clause 33.5, in no event shall either Party be liable to the other Party
under or in connection with this Agreement (whether arising under contract or by way of
indemnity, negligence or payment of the Contractor’s Breakage Costs or otherwise) for:
33.3.1
loss of profits, revenues, business or goodwill; or
33.3.2
indirect, special or consequential loss or damage.
33.4
The Contractor shall not be liable to the BBC under or in connection with this Agreement
(whether arising under contract or by way of indemnity, negligence or otherwise) for any
penalty, fine or other charge levied by a government body on the BBC resulting from a
failure by the Contractor or otherwise to produce an accurate forecast of the figure for
the On-Account Payments in accordance with Schedule 6.
33.5
The provisions of Clause 33.3 above shall not be taken as limiting the right of the BBC
to claim from the Contractor for any reasonable:
33.5.1
directly incurred losses comprising costs incurred by the BBC in the conduct by
the BBC of a further EU Procurement process in circumstances of termination
of this Agreement or part thereof for Contractor default;
33.5.2
Charges paid in advance by the BBC for Services not provided by the
Contractor;
33.5.3
loss by the Contractor of Licence Fee Receipts; or
33.5.4
loss in Licence Fee revenue to the extent of the Contractor’s liability as set out
in Schedule 13.
33.6
Without thereby limiting its responsibilities under this Agreement, the Contractor shall
maintain in force at its own expense (except where otherwise provided in this Clause
33.6) at all times during the Term a policy (or policies) of insurance with a reputable
insurance company (or companies) covering:
33.6.1
loss, theft, damage to and/or destruction of the BBC Stationery, the BBC
Property and the BBC System at any Site whilst the BBC Stationery, the BBC
Property or the BBC System is in the Contractor’s possession in the sum of: (i)
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx for
s.43(2) xxxxx from the
Commencement of Service Date; and (ii)
s.43(2) xxxxx xxxxx xxxxx xxxxx
thereafter during the Term. The Contractor has, at the date of this Agreement,
property damage insurance cover to the value of
s.43(2) xxxxx xxxxx xxxxx
xxxxx xxxxx. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
36
Restricted Commercial
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx;
33.6.2
public liability insurance with an indemnity limit which shall be no less than
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx in respect of any one claim or incident;
33.6.3
employers’ liability insurance in compliance with all applicable statutory
regulations;
33.6.4
professional indemnity insurance with an indemnity limit which shall be no less
than
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx; and
33.6.5
crime insurance with an indemnity limit which shall be no less than
s.43(2)
xxxxx xxxxx xxxxx xxxxx in respect of Licence Fee Receipts in the custody,
care or control of the Contractor, its directors, officers, employees, Sub-
Contractors, or agents. The BBC’s interest shall be noted on such policy.
33.7
Where the Contractor engages a Sub-Contractor the Contractor shall use its reasonable
endeavours to ensure that the insurance requirements as specified in Clause 33.6 are
extended (to the extent that this is reasonably practicable and necessary having regard
to the risks concerned) to cover the relevant liabilities and responsibilities of the Sub-
Contractor under this Agreement or that the Sub-Contractor holds its own insurance in
accordance with Clause 33.6, mutatis mutandis, but at levels which are reasonable
having regard to the prevailing circumstances in the insurance market and the
relevance, availability and cost of insurance cover available to the Sub-Contractor at the
time.
33.8
The Contractor shall maintain the policies of insurance referred to in Clause 33.6 above
in full force and effect throughout the Term, shall pay all premiums except as otherwise
referred to in Clause 33.6 (and shall send to the BBC on demand copies of the latest
receipts from such premiums) and shall not do anything whereby such insurance may
be vitiated whether in whole or in part.
33.9
If the Contractor fails to comply with any of its obligations under Clauses 33.6, 33.7 and
33.8 then the BBC may (without prejudice to its other rights or remedies) effect the
necessary insurance on behalf of the Contractor (but without being obliged so to do), in
which event the cost of so doing shall be recoverable by the BBC from the Contractor as
a debt payable on demand.
COMMERCIAL IN CONFIDENCE
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Restricted Commercial
33.10 Subject always to Clause 33.2 and Clause 33.13, the liability of the Contractor arising
out of or in connection with this Agreement (whether arising under contract or by way of
indemnity, negligence or otherwise) shall be subject to the financial limits set out in this
Clause 33.10 as follows:
33.10.1
for each Site the aggregate liability for loss of, or damage to, the tangible
property of the BBC shall in no event exceed
s.43(2) xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx, for the period ending two years after the date any BBC Stationery,
BBC Property or the BBC System comes into the possession of the Contractor,
and
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx thereafter; and
33.10.2
the aggregate liability for all losses, liabilities and damages, other than those to
which Clause 33.10.1 applies, shall in no event exceed the sum of
s.43(2)
xxxxx xxxxx xxxxx xxxxx xxxxx.
33.11 Subject always to Clause 33.2 and Clause 33.12, the liability of the BBC arising out of or
in connection with this Agreement (whether arising under contract or by way of
indemnity, negligence or otherwise) shall be limited to the sum of
s.43(2) xxxxx xxxxx
xxxxx xxxxx xxxxx
33.12 Nothing in Clause 33.3.1 or 33.11 shall exclude or limit the right of the Contractor to
recover, or the obligation of the BBC to pay in full, any sums properly due and payable
under the terms of this Agreement.
33.13 Nothing in Clause 33.10 shall exclude or limit the right of the BBC to claim under Clause
33.5 or Clause 24.2 in the event of loss of data arising from material breach of disaster
recovery obligations as provided in Clause 24.2.
34 Remedies
Cumulative
Except as otherwise expressly provided by this Agreement, all remedies available to either
Party for breach of this Agreement (whether provided under this Agreement or provided by law,
equity or otherwise) are cumulative and may be exercised concurrently or separately and the
exercise of any one remedy shall not be deemed an election of such remedy to the exclusion of
other remedies.
35
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx
35.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
35.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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Restricted Commercial
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
35.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
35.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx.
36 Waiver
36.1
The failure or delay of either Party to insist upon strict performance of any provision of
this Agreement or the failure or delay of either Party to exercise any right or remedy to
which it is entitled hereunder shall not constitute a waiver thereof and shall not cause a
diminution of the obligations established by this Agreement.
36.2
No waiver of any of the provisions of this Agreement shall be effective unless it is
expressly stated to be a waiver and communicated to the other Party in writing in
accordance with the provisions of Clause 43.
37
Amendments to this Agreement
37.1
Any request by either Party for a change to this Agreement shall be subject to the
Agreement Change Procedure.
37.2
This Agreement shall not be varied or amended unless such variation or amendment is
agreed in writing by a duly authorised representative of the BBC on behalf of the BBC
and by a duly authorised representative of the Contractor on behalf of the Contractor
having completed the Agreement Change Procedure.
38 Term
This Agreement shall take effect on the date of execution hereof and, unless otherwise
terminated in accordance with the provisions of this Agreement (including the break clause
contained in Clause 40) or extended for a maximum of three months in accordance with Clause
8.6, shall expire ten (10) years from and including the Commencement of Service Date.
39 Termination
39.1
The BBC may at any time, by notice in writing, terminate this Agreement in whole or in
part as from the date of service of such notice if:
39.1.1
subject to Clause 39.4, there is a Change in Control (other than as a result of a
solvent amalgamation, re-organisation or reconstruction within the Contractor’s
Group) of the Contractor, or its Parent Company;
39.1.2
the BBC gives 12 months’ written notice to the Contractor of termination of the
Agreement in whole or in part
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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link to page 40 link to page 42
Restricted Commercial
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx;
39.1.3
the Contractor passes a resolution or the Court makes an order that the
Contractor or its Parent Company be wound-up otherwise than for the purpose
of a bona fide reconstruction or amalgamation, or a receiver, manager or
administrator on behalf of a creditor is appointed in respect of the business or
any part thereof of the Contractor or the Parent Company, or circumstances
arise which entitle the Court or a creditor to appoint a receiver, manager or
administrator or which entitle the Court otherwise than for the purpose of a
bona fide reconstruction or amalgamation to make a winding-up order, or the
Contractor or its Parent Company is unable to pay its debts within the meaning
of Section 123 of the Insolvency Act 1986 or any similar event occurs under the
law of any other jurisdiction; or
39.1.4
a Force Majeure event affecting the Contractor continues for a period of sixty
(60) days or longer.
39.2
The BBC may at any time, by notice in writing, terminate this Agreement in whole or in
part forthwith if the Contractor commits a material breach of this Agreement and if:
39.2.1
the material breach is capable of remedy and the Contractor has failed to
remedy the material breach within thirty (30) days of written notice to the
Contractor specifying the material breach and requiring its remedy; or
39.2.2
the material breach is not capable of remedy.
39.3
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
39.4
Termination in accordance with this Clause
39 or Clause
40 shall not prejudice or affect
any right of action or remedy which shall have accrued or shall thereafter accrue to
either Party.
39.5
The BBC shall only be permitted to exercise its rights pursuant to Clause 39.1.1 within
three (3) months of being notified by the Contractor of such Change in Control and shall
not be permitted to exercise such rights where the BBC has agreed in advance in writing
to the relevant Change in Control. The Contractor shall notify the BBC within two (2)
months of any Change in Control referred to in Clause 39.1.1 taking place. The BBC
shall not exercise its rights under Clause 39.1.1 unreasonably or vexatiously.
39.6
The Contractor may at any time, by notice in writing, terminate this Agreement in the
event that:
39.6.1
the BBC fails to make payment of any amount of money exceeding
s.43(2)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx that is due and payable by
the BBC (and is not a Disputed Amount) within 30 days of service of a formal
written demand by the Contractor, where that amount fell due and payable
more than two months prior to the date of service of the written demand; or
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39.6.2
an act or omission, or breach by the BBC of its obligations under this
Agreement, substantially frustrates or renders it impossible for the Contractor
to perform its obligations under this Agreement for a continuous period
exceeding two months’ duration; or
39.6.3
a Force Majeure event affecting the BBC and substantially frustrating the
Services or rendering it impossible for the Contractor to perform the Services,
which continues for a period of sixty (60) days or longer.
40 Break
Clause
40.1
Subject to the provisions of Clause 40.2 below and, in the event of termination,
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx, then
without prejudice to the BBC’s other rights to terminate under this Agreement the
Contractor irrevocably grants to the BBC the right to terminate this Agreement in the
event:
40.1.1
the BBC ceases to be the Licensing Authority;
40.1.2
the Licence Fee is no longer the BBC’s principal source of funding; or
40.1.3
the BBC ceases to exist.
40.2
In the event of the circumstances specified in:
40.2.1
Clause 40.1.1 above arising (whilst always recognising that the BBC cannot
bind, and may not necessarily be in a position to influence the actions of, any
potential future Licensing Authority) the BBC will make all reasonable efforts to
arrange (with the consent of the Contractor) for the novation of this Agreement
to any replacement Licensing Authority; and
40.2.2
Clause 40.1.2 above arising (subject to any legal, quasi legal or other
procedural constraints, including but not limited to constraints arising from
procurement law or other similar regulations, which the BBC may be under a
duty or obligation to observe at the time) the BBC shall make reasonable
efforts to re-negotiate the terms of this Agreement to enable it to accommodate
any revised funding regime in accordance with the provisions of Clause 9.5,
before invoking its right to terminate pursuant to this Clause 40.
40.3
Subject to Clause 40.2, on the date specified in the notice for termination to take effect,
the Agreement shall be terminated and the obligation on the Contractor to provide the
Services shall cease.
41
Effects of Termination, Expiry or Break Clause
41.1
In the event that this Agreement expires or notice of termination of the Agreement has
been given as provided for in this Agreement:
41.1.1
both Parties shall carry out their respective responsibilities in accordance with
the exit strategy set out in Schedule 23 and the Contractor shall implement the
Exit Plan to ensure a Smooth Transfer of the Services to a Successor Service
Provider;
41.1.2
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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41.1.3
the Contractor shall repay forthwith to the BBC any advance payments which
have been made by the BBC in respect of Services to have been provided after
the date of termination of this Agreement; and
41.1.4
the Contractor shall return to the BBC all items and property belonging to the
BBC which shall include, without limitation, such elements of the BBC System
as are owned by the BBC or acquired by it pursuant to Schedule 23, the BBC’s
Data, the BBC Database and the BBC Property.
41.2
If the BBC has terminated the Agreement pursuant to Clauses 39.1.3 or 39.2, or
terminated the Agreement in part pursuant to Clause 39.3, the BBC may at its sole
discretion, on the effective date of termination, replace the management of that part of
the Contractor’s business as is responsible for performing the Contractor’s obligations
pursuant to Clause 41.1.1 and Schedule 23 (and in doing so shall assume managerial
responsibility for the performance of the Contractor’s obligations pursuant to Clause
41.1.1 and Schedule 23 and the Contractor shall be relieved of its obligations under this
Agreement to that extent).
42 Force
Majeure
42.1
Subject to Clause 42.6, for the purposes of this Agreement the expression “
Force
Majeure” shall mean any cause which affects the performance by a Party of its
obligations under this Agreement arising from acts, events, omissions, happenings or
non-happenings beyond its reasonable control and are not reasonably foreseeable
including (but without limiting the generality thereof) governmental action or inaction or
governmental regulations, fire, flood or any disaster or an industrial dispute or action
affecting a third party for which a substitute third party is not reasonably available. An
act, event or omission will only be considered to be a Force Majeure act, event or
omission if it is not attributable to the wilful act, neglect or failure to take reasonable
precautions by the affected Party.
42.2
Neither Party shall in any circumstances be liable to the other for any loss of any kind
whatsoever including, but not limited to, any damages or abatement of Charges whether
directly or indirectly caused to or incurred by the other Party by reason of any failure or
delay in the performance of its obligations hereunder which is due to Force Majeure.
Notwithstanding the foregoing, each Party shall use all reasonable endeavours to either
continue to perform or resume performance of such obligations hereunder and
implement reasonable alternative measures to avoid a delay for the duration of such
Force Majeure event and in the event that a Force Majeure event continues for sixty
(60) days or longer the Party not affected by the Force Majeure may terminate this
Agreement in accordance with the provisions of Clause 39.1.4 or 39.5.3 as appropriate.
42.3
Notwithstanding the generality of the foregoing the Contractor shall not be able to rely
upon Clause 42.1 and Clause 42.2 in respect of its obligations to provide the Services
pursuant to the Disaster Recovery Plan except to the extent that the implementation of
the Disaster Recovery Plan is itself subject to Force Majeure.
42.4
If either of the Parties shall become aware of circumstances of Force Majeure which
give rise to or which are likely to give rise to any such failure or delay on its part it shall
forthwith notify the other Party by the most expeditious method then available and in any
event, within three days and shall inform the other Party of the period which it is
estimated that such failure or delay shall continue.
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42.5
Industrial action taken by the contractors, sub-contractors, agents or employees of either
Party shall not be considered a Force Majeure event for the purposes of Clause 42.1 in
relation to the Party whose contractors, sub-contractors, agents or employees take such
action (save where such industrial action is a direct result of the acts or omissions of the
other Party) and shall not excuse that Party from liability for delay or failure to perform
any of its obligations under the Agreement.
42.6
The Contractor shall not be entitled to rely on the provisions of Clause 42.1 for delay or
failure to perform an obligation under the Agreement where the Force Majeure event is
one which relates to obtaining the necessary governmental (or similar) licences, permits
and/or authorisations which it is the Contractor’s responsibility to obtain (“
Authority”) for
performing the Services and such Authority is refused, delayed or not granted prior to
the date designated in the Transition Implementation Plan
for
the Commencement of
Service Date in respect of such part of the Services.
43 Communications
43.1
Except as otherwise expressly provided no communication from one Party to the other
shall have any validity under this Agreement unless made in writing (which expressly
includes communications delivered by e-mail provided each is promptly followed by a
hard copy delivered in accordance with this Agreement) by or on behalf of the BBC or,
as the case may be, by or on behalf of the Contractor.
43.2
Any notice or other communication whatsoever which is intended to have legal effect,
invokes, or gives notice of the intention to invoke, any of the rights or remedies of either
Party under this Agreement, waives any of the rights or remedies of either Party under
this Agreement, or relates or refers to any change or proposed change to the terms of
this Agreement shall be given or made either by hand delivery or by post in a prepaid
letter (registered or with a request for acknowledgement for receipt) or by facsimile
transmission confirmed by post in a prepaid letter addressed to the other Party in the
manner referred to in Clause 43.3 below. If that letter is not returned as being
undelivered that notice or communication shall be deemed for the purposes of this
Agreement to have been given or made after two (2) Business Days for a letter, or four
(4) hours for a facsimile transmission. In the case of hand delivery, notice or
communication shall be deemed for the purposes of this Agreement as being given
immediately upon delivery at the address given hereunder for such delivery.
43.3
For the purposes of Clause 43.2 above the address of each Party shall be:
43.3.1
For the BBC:
BBC TV Licensing Unit
Third Floor,
Henry Wood House,
Langham Place,
London W1A 1AA
For the attention of the Head of Revenue Management
Telephone (020) 7765 1274 Facsimile (020) 7765 5829
43.3.2
For the Contractor:
71 Victoria Street,
Westminster,
London SW1H 0XA
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For the attention of the Commercial Director
Telephone (020) 7799 1525 Facsimile (020) 7799 1526
43.4
Either Party may change its address for service by notice as provided in this Clause 43.
44
Assignment of Obligations
44.1
This Agreement is personal to the Contractor.
44.2
The Contractor shall not assign, novate or otherwise assign or dispose of any of its
rights or obligations pursuant to this Agreement without the prior written consent of the
BBC (which consent shall be at the BBC’s sole discretion).
45 Severability
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any
court of competent jurisdiction, then such provision shall be severed and the remainder of the
provisions hereof shall continue in full force and effect as if this Agreement had been executed
with the invalid, illegal or unenforceable provision eliminated. In the event of a holding of
invalidity so fundamental as to prevent or significantly diminish the accomplishment of the
purpose of this Agreement, the BBC and the Contractor shall immediately commence good faith
negotiations to remedy such invalidity.
46
Rights of Third Parties
Nothing in this Agreement is intended to confer any right or benefit on any third party (whether
referred to in this Agreement by name, class, description or otherwise) or any right to enforce a
term contained in this Agreement, and the Contracts (Right of Third Parties) Act 1999 is
expressly excluded.
47 Dispute
Resolution
47.1
Where:
47.1.1
this Agreement provides that a particular dispute or failure to agree will be
resolved by the Dispute Resolution Procedure or by reference to or application
of the Dispute Resolution Procedure; or
47.1.2
the Parties agree in writing to resolve a particular dispute or failure to agree by
reference to the Dispute Resolution Procedure,
that dispute or failure to agree (a “
Dispute”) will be dealt with in accordance with
Schedule 17.
48 Entire
Agreement
This Agreement constitutes the entire understanding between the Parties relating to the subject
matter of this Agreement and (to the extent permissible by law), save as may be expressly
referred to or referenced herein, supersedes all prior representations, writings, negotiations or
understandings with respect hereto, (provided that neither Party intends to, or does, exclude
any liability in respect of any fraudulent statements including fraudulent pre-contractual
misrepresentation).
49
Law and Jurisdiction
49.1
This Agreement shall be governed by the laws of England and, subject to Clause 47,
shall be subject to the exclusive jurisdiction of the English Courts to which both Parties
hereby submit.
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49.2
This Agreement is binding on the BBC and its successors and assignees and the
Contractor and the Contractor's successors and permitted assignees.
Signed for and on behalf of the
British Broadcasting Corporation
By: ..............................................................
Name: .........................................................
Title: ............................................................
Signed for and on behalf of
Capita Business Services Limited
By: ............................................................…
Name: .........................................................
Title: ...........................................................
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SCHEDULE 1
INTERPRETATIONS
The expressions set out below shall have the meanings ascribed thereto:
“
Accounting Responsibilities”
means the obligations set out in Schedule 6.
“
Additional Services”
means all services which the Parties agree in
accordance with the Agreement Change Procedure
are to be performed by the Contractor pursuant to
Clause
s 3.4 and 9.5.
“
Additional Premium”
has the meaning set out in Clause 33.6.
“
Agreement”
means this agreement comprised of the Clauses,
Schedules and Annexes.
“
Agreement Change Procedure”
means the procedure applying to any change to the
Services and/or this Agreement set out in Schedule
22.
“
Agreement Documentation”
has the meaning set out in paragraph 1.1 of
Schedule 10.
“
Agreement Management”
means the activities carried out by the Parties in
relation to the management of the Services and other
responsibilities contained in the Co-operation
Agreement and this Agreement in accordance with
Schedule 11.
“
Annual Activities Plan”
means the annual activities plan prepared by the
Category 3 to 6 Provider in accordance with the TVL
Marketing Agreement.
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“
Approval”
means an approval given by the BBC for the purpose
of ensuring that documentation and material complies
with the BBC Policies and Regulations and any
legislation relating to Licensing including, without
limitation, the Human Rights Act 1998.
“
ARC Licences”
means a concessionary Licence issued to a resident
of “accommodation for residential care” as defined in
the Regulations.
“
ARD”
means
the
Acquired
Rights Directive (2001/23/EC) of
12 March 2001 as amended.
“
Authority”
has the meaning ascribed to it in Clause 42.6.
“
BBC”
means
the
British
Broadcasting Corporation, its
subsidiary companies, successors and assignees.
“
BBC Account”
shall mean the BBC’s bank account as notified in
writing to the Contractor by the BBC.
“
BBC Auditors”
has the meaning ascribed to it in Clause 10.4.
“
BBC's Data”
means all data, information, addresses, telephone
numbers, text, drawings, diagrams, images or sound
embodied in any electronic or tangible medium
(excluding any computer software) and: (i) which are
supplied or in respect of which access is granted to
the Contractor by the BBC pursuant to this
Agreement including, without limitation, the DWP
Data and the BBC Database Data; or (ii) which the
Contractor creates and/or collates under this
Agreement; or (iii) which is obtained by the
Contractor on behalf of the BBC for the purposes of
this Agreement.
“
BBC Database”
means any database that includes the BBC’s Data,
as updated from time to time and is used by the
Contractor and/or Sub-Contractors for the provision
of the Services.
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“
BBC Database Data”
means all data obtained from, or belonging to, the
BBC which is stored on the BBC System.
“
BBC Policies”
means the BBC policies and positioning statements
from time to time relating to the collection,
administration and enforcement of the Licence Fee
and the administration of the Over 75 Licence.
“
BBC Property”
means
any
property
(excluding the BBC System)
which without limitation includes detector vans issued
or otherwise furnished in connection with this
Agreement from time to time by or on behalf of the
BBC as agreed by the Parties in writing.
“
BBC’s IPRs”
means those elements of the BBC System and
related documentation, specified in Part 1 of
Schedule 8, in respect of which the BBC owns the
Intellectual Property Rights; the Bespoke IPR and the
Specially Created IPR.
“BBC
Software”
means the software in the items listed in the BBC’s
IPRs in Schedule 8 and any software comprised
within the Bespoke IPR or Specially Created IPR.
“
BBC Standards”
means the documented BBC standards from time to
time relating to the collection, administration, and
enforcement of the Licence Fee and the
administration of the Over 75 Licence.
“
BBC Stationery”
means all stationery used by the Contractor to
correspond with or about a Customer and/or carry out
the enforcement activities set out in Schedule 5
paragraph 10.
“
BBC System”
means the configuration, as may be updated from
time to time in accordance with this Agreement, of
integrated hardware, software and communications
components (the current configuration being
specified in Schedule 8) which link different parts of
the system with one another and all other items for
the purpose of providing the Services.
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“
Bespoke IPR”
means the Intellectual Property Rights in any work
(including but not limited to software) written by or
otherwise created or developed by or on behalf of the
Contractor at the request of the BBC.
“
Best Industry Practice”
means, in relation to any undertaking in any
circumstances, the exercise of the degree of skill,
care, prudence and foresight which would be
expected from a skilled and experienced person at
the leading edge of their field engaged in the same
type of undertaking under the same or similar
circumstances.
“
Business Day”
means any day (other than Saturday or Sunday) on
which the banks are open for business in London.
“
Business Plan”
means the business plan of the Contractor dated
1 October 2001 provided to the BBC as part of the
Proposal as updated by the Business Plan Update.
“
Business Plan Update”
means the update to the Business Plan in the agreed
form.
“
Cancelled”
means in respect of a Licence, when the Contractor
cancels any outstanding amount of the Licence Fee
in accordance with BBC Policies and “
Cancellation”
and “
Cancel” shall be construed accordingly.
“
Candidates”
has the meaning ascribed to it in Clause 7.2.
“
Capacity Plan”
has the meaning ascribed to it in paragraph 2 of
Schedule 5.
“
Category 3 to 6 Provider”
means Proximity London Limited.
“
CEE”
means cash easy entry, a scheme restricted to those
on income-related state benefit which allows payment
of the Licence Fee by way of weekly or fortnightly
cash payments.
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“
Change in Control”
means any circumstance which gives rise to a
change giving a person or group of persons the right
to:
(a)
exercise 50 per cent or more of the voting
rights at general meeting in the Contractor or any
direct or indirect parent of the Contractor; or
(b)
appoint or remove the majority of the board
of directors of the Contractor or any direct or indirect
parent of the Contractor; or
(c)
exercise a dominant influence over the
Contractor or any direct or indirect parent of the
Contractor in accordance with the provisions
contained in the Memorandum, Articles or other
constitutional documents of the Contractor or such
Parent Company or by virtue of any contract,
including but not limited to any shareholders’
agreement.
“
Charges”
means
the
charges
for
the provision of the Services
set out in Schedule 13 or agreed by the Parties
pursuant to Clause 14.8(b).
“
CMDW”
means the campaign management data warehouse
forming part of the BBC System as described in
Schedule 8 including all related hardware and
software comprised in that database as updated from
time to time.
“
Collecting Accounting Period”
means a calendar month during the term of this
Agreement.
“
Commencement of Service Date”
means, subject to Clause 3.6, the date on which the
provision of the Services by the Contractor shall
commence, which shall be 1 July 2002.
“
Confidential Information”
means, in relation to a Party, all information (whether
the information is in oral or written form or is recorded
in any other medium) about or pertaining to the
business affairs (including products, developments,
trade secrets, know-how, personnel or suppliers) of
that Party or its customers (including, in the case of
the BBC, the Personal Data) which is disclosed to the
other Party, the other Party’s contractors or, sub-
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contractors or agents or any of their respective
employees, or which is acquired by or otherwise
comes to the knowledge of the other Party, the other
Party’s sub-contractors or agents or any of their
respective employees whether directly or indirectly
pursuant to and in the course of the provision and/or
receipt of the Services, and the performance of the
Parties’ respective obligations under this Agreement.
“
Consignia Business Systems”
means that part of the Incumbent supporting and
maintaining the BBC System at the date of signature
of this Agreement.
“
Consultants”
has the meaning ascribed to it in Clause 10.7.
“
Contractor Documentation”
means all documents (howsoever created or stored)
produced or supplied by the Contractor for
dissemination to third parties (whether to the public in
general or to individuals) pursuant to this Agreement
(including by way of example only and not limitation)
correspondence, application forms, literature, policy
statements and documents.
“
Contractor Material”
means any material created or supplied by the
Contractor pursuant to this Agreement (including all
internal guidelines, manuals, scripts created by the
Contractor to enable its officers, employees, Sub-
Contractors or agents to supply the Services) and all
documents (in whatever form and howsoever stored)
detailing the Contractor’s business processes.
“
Contractor’s Account”
means such accounts of the Contractor for such
purposes as may be notified to the BBC from time to
time.
s.43(2) xxxxx xxxxx xxxxx xxxxx
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
“
Contractor’s Change Costs”
has the meaning contained in paragraph 14.5 of
Schedule 13.
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“
Contractor’s Exit Costs”
means the Contractor’s costs in performing the Exit
Plan as described in paragraph 10.1 of Schedule 23.
s.43(2) xxxxx xxxxx xxxxx
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
“Contractor’s Rate Card”
means the daily rates for the provision of human
resources by the Contractor in accordance with this
Agreement, as such rates are set out in Table 7 of
Schedule 13 (and indexed for inflation as described
in Schedule 13).
“
Contractor’s Retained IPRs”
means those Intellectual Property Rights of the
Contractor which exist at the date of this Agreement
or which come into existence during the Term other
than the Bespoke IPR or the Specially Created IPR
and are identified by the Contractor in Part 2 of
Schedule 8 as such Schedule may be updated from
time to time by agreement between the Parties.
“
Co-operation Agreement”
means the agreement to be entered into between the
Contractor and the Category 3 to 6 Provider as
further described in Clause 11.1.
“
Customer”
means any person or organisation who may require
or is in possession of a Licence.
“
Costs”
means the Contractor's costs for the Relevant
Modification as set out in Clause 9.5.
“
Data Protection Directives”
means the European Union Directive entitled
“Directive 95/46/EC of the European Parliament and
of the Council of 24 October 1995 on the protection
of individuals with regard to the processing of
Personal Data and on the free movement of such
data” and the European Union Directive entitled
“Directive 97/66/EC concerning the processing of
Personal Data and the protection of privacy in the
telecommunications sector”.
“
Data Protection Legislation”
means the Data Protection Act 1998 or
Telecommunications (Data Protection and Privacy)
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Regulations 1999 and the Television Licences
(Disclosure of Information) Act 2000 and any such
legislation amending, augmenting or replacing the
same and any legislation in force from time to time
which implements the Data Protection Directives or
equivalent legislation in any European Union Member
State.
“
DCMS”
means the Department for Culture, Media and Sport
or such other department of H.M. Government which
may be given responsibility for matters relating to the
Licence Fee.
“
DDI Scheme”
means
the
scheme
for
the payment of the Licence
Fee known as the Direct Debit Instalment scheme.
“
Deliverables”
has the meaning ascribed to it in Clause 21.12.
“
Direction”
means any direction or determination of the
Secretary of State given under the WTA relating to
the Licence.
“
Disaster Recovery Plan”
means the plan prepared by the Contractor pursuant
to Clause 29.2.
“
Dispute”
shall have the meaning set out in Clause 47.
“
Disputed Amount”
has the meaning ascribed to it in Clause 14.6.2.
“
Dispute Resolution Procedure”
means the procedure for resolving Disputes as set
out in Schedule 17.
“
DWP”
means the Department of Work and Pensions or
such other body with similar responsibilities.
“
Due Diligence”
means the due diligence activities to be carried out
by the Contractor set out in paragraph 3 of Schedule
4.
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“
DWP Data”
means information provided to the BBC or its agents
pursuant to the Television Licences (Disclosure of
Information) Act 2000.
“
Employee”
means any employee wholly or mainly engaged in (a)
the provision of the Services immediately before the
termination or expiry of this Agreement or, where
relevant, (b) any employee wholly or mainly engaged
in the provision of part of the Services immediately
before termination of provision of such part of the
Services.
“
Estimated Charges”
shall have the meaning given in paragraph 10.1 of
Schedule 13.
“
Euro Compliant”
means to be able to:
(a)
convert monetary amounts of one or more
participating European Union Member State’s
national currency units (to the extent only that
such national currency units remain legal
tender) to Euros; and
(b)
convert monetary amounts denominated in
Euros into one or more of the participating
European Union Member State’s national
currency units (to the extent only that such
national currency units remain legal tender),
both in accordance with conversion, rounding and
other express requirements of Council Regulation EC
1103/97 dated 17 June 1997 and Council Regulation
EC 974/98 dated 3 May 1998 on the introduction of
the Euro.
“
Exit Plan”
means the plan developed by the Contractor and
approved by the BBC in accordance with Schedule
23.
“
Financial Year”
means the BBC’s Financial Year, being the period 1
April to 31 March of each year during the term of this
Agreement or such other period as the BBC may
decide from time to time.
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“
FLOSSY”
means the hardware and software identified as such
in Schedule 8, as updated from time to time, forming
part of the BBC System.
“
Force Majeure”
shall have the meaning set out in Clause 42.
“
Gross Capita Licence”
shall have the meaning set out in paragraph 1.4 of
Schedule 13.
“
Gross Licence Sales”
shall have the meaning set out in paragraph 1.5 of
Schedule 13.
“
Gross non-Capita Licence”
shall have the meaning set out in paragraph 1.6 of
Schedule 13.
“
Group”
means in relation to the Contractor, any company
which is a subsidiary or holding company of the
Contractor or a wholly owned subsidiary of the
Contractor’s holding company.
“
Incumbent”
means Consignia (Customer Management) Limited
and, where the context permits, Consignia Business
Systems.
“
Incumbent Delay”
shall have the meaning set out in Clause 8.3.
“
Incumbent Delay Losses”
shall have the meaning set out in Clause 8.3.
“
Incumbent Licences”
means:
(a)
the
Principal
Agreement,
defined
in
the
“Services Agreement for the Provision of Business
Continuity Services - Novation Agreement” dated 6
April 2001 between Bull Information Systems Limited,
the Incumbent, NCR Limited and Envision Licensing
Limited, between the Incumbent and NCR Limited;
(b)
the
Principal
Agreement,
defined
in
the
“Licence Addendum Novation Agreement” dated 6
April 2001 between Bull Information Systems Limited,
the Incumbent, NCR Limited and Envision Licensing
Limited, between the Incumbent and NCR Limited;
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(c)
the
Principal
Agreement,
defined
in
the
“Managed Service Agreement - Novation and
Amendment Agreement” dated 6 April 2001 between
the Incumbent, F.I. Group Plc and Envision Licensing
Limited, between the Incumbent and F.I. Group Plc;
(d)
the
Principal
Agreement,
defined
in
the
“Agreement for Software Development - Novation
and Amendment Agreement” dated 6 April 2001
between the Incumbent, F.I. Group Plc and Envision
Licensing Limited, between the Incumbent and F.I.
Group Plc;
(e)
the
Master
Licence
Agreement
between
the
Incumbent and SAS Software Limited dated 28
September 2001; and
(f)
such other agreements as may be agreed by
the Parties.
“Incumbent's Scheme”
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
“
Intellectual Property Rights”
means all rights in patents, trade marks, design rights
(whether registered or unregistered), copyright,
database rights, sui generis rights, know-how, trade
secrets, trade or business names and other similar
rights or obligations whether registrable or not in any
country (including, but not limited to, the Territory)
and applications for any of the foregoing.
“
Interface Services”
means the services as set out in Schedule 7 to be
provided by the Contractor with which the Services
should interface to ensure the smooth running of the
administration, enforcement and collection of the
Licence Fee.
“
Issue Fee”
means the sum of money payable on the issue or
renewal of a Licence pursuant to the WTA and
prescribed in the Regulations.
“
Key Sub-Contract”
means a contract with a Key Sub-Contractor as
described in Clause 16.2.
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“
Key Sub-Contractor”
means Consignia Business Systems, BBC
Technology Limited, Sun Microsystems Limited and
either one of Cable & Wireless plc or BT Group plc.
“
LASSY”
means the licensing administration and support
system (including the software TVLEO, referred to in
Schedule 8, paragraph 1.1.4(ii)) forming part of the
BBC System and being the primary legacy system
used for Licence administration, as updated from
time to time in accordance with this Agreement.
“
Licence”
means a licence to use or install a television receiver.
“
Licence Fee”
means all sums payable in respect of a Licence as
prescribed in Regulations.
“
Licence Fee Receipts”
means all payments received by the Contractor for or
towards payment of the Licence Fee.
“
Licensing Authority”
means the person with statutory responsibility for the
administration and enforcement of the Licence,
currently the BBC.
“
MCP”
means the payment scheme known as monthly cash
plan.
“
Minimum Information”
means the information specified in Schedule 9.
“
Over 75 Licence”
means a Licence as prescribed by the Directions
available on application by a person aged 75 years
and above for use at their principal residence.
“
PAF”
means the postal address file defined in paragraph
6.3 of Schedule 5.
“
Parent Company”
means any company which is the ultimate Holding
Company of the Contractor or any other company of
which the ultimate Holding Company of the
Contractor is also the ultimate Holding Company and
which is either responsible directly or indirectly for the
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business activities of the Contractor or which is
engaged in the same or similar business to the
Contractor. The term “
Holding Company” shall
have the meaning ascribed by Sections 736 and
736A of the Companies Act 1985 or any statutory
re-enactment or amendment thereto.
“
Parties”
means a party to this Agreement and includes its
successors in title and permitted assigns and “
Party”
shall have a corresponding meaning.
“
Personal Data”
means all personal data (as defined by Data
Protection Legislation) which is processed by the
Contractor in connection with the provision of the
Services, whether that data or information is in oral,
visual or written form or is recorded in any other
medium, and shall include, without limitation, the
BBC’s Data, the BBC Database Data and the DWP
Data but shall not include personal data relating to
any employees or any other agents of the Contractor
or its Sub-Contractors.
“
Proposal”
means the Contractor's proposal dated 1 October
2001 in response to the Statement of Requirements
the executive summary of which is attached at
Schedule 3.
“
Prosecution”
means
any
prosecution
for a Licence related offence
under the WTA.
“
Prosecution Policy”
means the prosecution policy prepared by the
Contractor and Approved by the BBC pursuant to
Clause 7.7.
“
Prosecution Statement”
means a record of interview which would provide
sufficient evidence against the interviewee such as to
give a realistic prospect of conviction of that person
or entity for a relevant Licence related offence under
the WTA 1949 anywhere in the Territory.
“
Quarter”
means each period of three months commencing
initially on the Commencement of Service Date and
thereafter on the first day of each July, October,
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January and April, and “
Quarterly” shall be
interpreted accordingly.
“
Quarterly Activity Plan”
means the quarterly activity plan prepared by the
Category 3 to 6 Provider prepared in accordance with
the TVL Marketing Agreement.
“
Records”
means the records described in Clause 10.3.
“
Refunds”
means a refund made of the Licence Fee in
accordance with BBC Policy and “
Refunded” shall be
interpreted accordingly.
“
Regulations”
means any regulation issued by H.M. Government in
connection with the Licence and/or in relation to the
detection of a television receiver.
“
Reimbursement”
means monies paid towards an Issue Fee repayable
because a Licence is not issued.
“
Relevant Account”
means the Paymaster General’s cash account (for
credit to the DCMS general cash account) or such
other account as shall be notified by the BBC to the
Contractor.
“
Relevant Employees”
means an employee of the Contractor approved and
authorised in accordance with Clause 7 to carry out
Prosecutions.
“
Renewal”
means the issue of a Licence to a Customer who has
already had a Licence.
“
Revenue Service Target”
means the specified level of Licence Fee revenues in
each Financial Year of the Term as set out in
Schedule 13.
“
Revoked”
means in respect of a Licence where the letter of
revocation is sent by the Contractor and
“
Revocation” will be construed accordingly.
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“
RMS”
means
Revenue
Management
Services
Limited.
“
Security Plan”
means the plan prepared by the Contractor pursuant
to Clause 29.1 and approved by the BBC.
“
Service Architecture”
means the configuration of integrated components
and communication links comprised in the overall
structure of the BBC System integrated within the
Service Environment.
“
Service Credits”
means credits due to the BBC calculated in
accordance with Schedule 12 for the Contractor’s
failure to meet the Service Targets.
“
Service Documentation”
means the comprehensive and detailed statement of
the Service Architecture (as amended from time to
time) produced by the Incumbent and updated by the
Contractor in relation to the Services, approved by
the BBC pursuant to Clause 6 and containing the
information set out in paragraph 2 of Schedule 10.
“
Service Environment”
means the Contractor’s computer, telecommunication
and business operating systems used in the provision
of the Services as at the date of this Agreement and
as changed from time to time.
“
Service Levels”
means the levels of service in respect of each
Service in Schedule 12 and as amended from time to
time in accordance with this Agreement.
“
Services”
means all or any part of the services which are to be
performed by the Contractor under this Agreement
including the Transitional Responsibilities, the
Transformation Responsibilities, the services
described in Schedule 5, the Accounting
Responsibilities, disaster recovery services referred
to in Clause 29, operational security requirements
referred to in Clause 29, and any Additional Services
and any services set out in the Co-operation
Agreement.
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“
Service Targets”
means
the
performance targets for the Service
Levels as set out in Schedule 12, Table 1.
“
Shared Use Assets”
means
those
tangible
elements of equipment which
are either owned or leased by the Contractor,
element(s) of which form part of the BBC System and
element(s) of which comprise other elements of the
Service Environment.
“
Short Term Licence”
means an interim Licence as described in the
Regulations.
“
Site”
shall mean any premises from where the Services
are provided or from which the Contractor or its Sub-
Contractors manage, organise or otherwise direct the
provision or the use of the Services or where the
Contractor Documentation and/or the Contractor
Materials and/or the BBC System and/or the BBC
Property are situated.
“
Smooth Transfer”
means the transfer of the responsibility for the
provision of the Services to or from the Contractor
from the Commencement of Service Date or on the
expiry or termination of this Agreement with the
minimum of disruption and so as to prevent or
mitigate any inconvenience to Customers or any
interruption or disruption to any Service elements.
“
Sole Use Assets”
means those tangible elements of equipment which
are owned by the Contractor and which form part of
the BBC System and which are not used for any
other purpose.
“
Source Materials”
means the source code comprised in the BBC
Software listed in paragraphs 1.1.2 to 1.1.7 inclusive
of Schedule 8 (for the avoidance of doubt, in human-
readable form and in such form that it can be
compiled or interpreted into equivalent object code)
together with all technical information and
documentation (including all specifications, input and
output formats, algorithms and file structures)
necessary for the use, reproduction, modification and
enhancement of such BBC Software.
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“
Specially Created IPR”
means any intellectual property rights in any work
developed, commissioned or created wholly or
substantially in connection with the provision of the
Services or this Agreement.
“
Statement of Account”
shall have the meaning set out in paragraph 1.21 of
Schedule 13.
“
Statement of Requirements”
means the Statement of Requirements issued by the
BBC on 1 August 2001 in respect of the Services and
an extract relating to the Services is set out in
Schedule 2.
“
Statutory Discount”
means any discount in respect of the Licence Fee
pursuant to the WTA.
“
Sub-Contractor”
means any third party to which the BBC has
consented that the Contractor sub-contracts its
obligations under this Agreement in accordance with
Clause 16 and as amended pursuant to the
Agreement Change Procedure.
“
Successor Service Provider”
means any service provider and any or all of its sub-
contractors who take on the whole or part of the
Services in succession to the Contractor or a Sub-
Contractor.
s.31 xxxxx xxxxx xxxxx xxxxx xxxxx
s.31 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
“
Technology Plan”
has the meaning ascribed to it in Clause 5.5.
“
Term”
has the meaning ascribed to it in Clause 38.
“
Termination Date”
means the date on which this Agreement expires or
terminates.
“
Territory”
means England, Wales, Scotland, Northern Ireland,
the Channel Islands and the Isle of Man.
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“
Third Party Software”
means any software in which the Intellectual Property
Rights are owned by a third party not connected with
the Contractor or the BBC.
“
Trade Mark Licence”
means a trade mark licence in the form set out in
Schedule 18.
“
Transfer Date”
means (i) the date on which this Agreement
terminates or expires or, if earlier, (ii) in respect of
termination of part of the Services, the date on which
such Services are terminated.
“
Transferring Employees”
means those employees who are wholly or mainly
engaged in services equivalent to the Services
immediately before the Commencement of Service
Date.
“
Transitional Responsibilities”
means the respective obligations of the Parties and
the Incumbent set out in Schedule 4 and as further
described in the Transition Implementation Plan.
“
Transition Implementation Plan”
means all documents produced and agreed by the
BBC and the Contractor by 7 March 2002 setting out
the deliverables and scope of the Transitional
Responsibilities.
“
Transition Milestones”
means the milestones for the performance of the
Transitional Responsibilities during the Transition
Period as set out in Schedule 4, Table 1.
“
Transition Period”
means the period from 1 January 2002 to the
Commencement of Service Date.
“Transformation”
means the transformation programme for the BBC
System.
“
Transformation Implementation Plan”
means all documents produced and agreed by the
BBC and the Contractor setting out the deliverables
and scope of the Transformation Responsibilities
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including, without limitation, any programme and
release initiation documents listed in Schedule 16.
“Transformation Milestones”
means the transformation milestones for the
performance of the Transformation Responsibilities
as set out in Schedule 16, Table 1.
“
Transformation Responsibilities”
means those responsibilities of the Contractor
relating to the Transformation as set out in Schedule
16.
“
TUPE Regulations”
means the Transfer of Undertakings (Protection of
Employment) Regulations 1981 as amended.
“
TV Dealers”
has the meaning given in the WTA 1967.
“
TVL Marketing Agreement”
means the agreement between the BBC and the
Category 3 to 6 Provider.
“
TVLF Standard Documentation”
means all standard form documentation relating to
the Licence process supplied by the BBC, or on
behalf of the BBC, to the Contractor pursuant to this
Agreement.
“TVL
Website”
means the BBC TV Licensing website currently
located at the URL
www.TV-L.co.uk and any other
websites operated from time to time by or on behalf
of the BBC in connection with TV Licensing and any
modifications and/or developments to the same.
“
Use”
means (when used in the context of computer
software) the right to load, execute, store, transmit,
display, copy, maintain, modify and enhance or
otherwise utilise the software solely for the purposes
connected with the provision or receipt of the
Services or as otherwise envisaged by this
Agreement including for the purposes of processing
the BBC’s Data to the extent permitted by law and
the provisions of this Agreement. Such right of use
shall not include the right to reverse assemble,
reverse compile, decode or otherwise translate the
BBC Software, except to the extent permitted by law;
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and (when used in the context of items other than
computer software) the word “
Use” shall mean the
use of that item as might reasonably be inferred by
the nature of the item and the nature of the Services.
“
WTA”
means the Wireless Telegraphy Acts 1949 and 1967.
“Working Day”
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
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SCHEDULE 2
EXTRACT FROM THE STATEMENT OF REQUIREMENTS
1
Operations and customer service/Field sales, enforcement & prosecution
1.1
Geographic Coverage
The tenderer will be responsible for all operations, customer service, field sales,
enforcement and prosecutions activities relating to the collection of the TV licence fee in
the UK (including Northern Ireland, Channel Islands and the Isle of Man).
1.2
Database Management and Enhancement
Maintain, operate, update and develop the following BBC databases (LASSY, CMDW
(although this may be the responsibility of the Direct Marketing agency) and FLOSSY)
to:
•
Support licence fee collection activities;
•
Provide the TVLM Unit with appropriate management and market information.
•
Enhance the accuracy of existing records contained in the BBC databases and remove
all obsolete and duplicate records.
•
Extend the BBC databases to cover all licensable places in the Territory.
•
Maintain and develop suitable interfaces with third party data sources including Post
Office Address File (PAF), TV dealers and local councils.
1.3
Business Continuity and Disaster Recovery Systems
1.3.1
Develop, implement and test disaster recovery and business continuity plans
for all locations at their own cost, to the level they deem necessary in order to
meet the service requirements as agreed with the BBC. The tenderer will also
need to provide performance guarantees over the term of the contract for all
systems involved in the collection of the licence fee.
1.3.2
The BBC must be allowed free and open access to the databases at all times.
1.3.3
The database and all systems associated with the collection of the licence fee
must be kept in a secure environment with suitable access control measures.
1.3.4
Take all suitable measures to protect the database from unauthorised use by
internal or external parties.
1.3.5
Disaster recovery and business continuity systems will be tested annually by
an independent third party. The BBC will hold the right to attend these tests.
1.4
Smooth Transfer
1.4.1
Keep up-to-date records of all assets, systems and processes involved in the
management of TV licence fee collection. These records will be subject to an
annual audit by the BBC.
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1.4.2
Exit from the contract in a manner which facilitates any future activities relating
to collection of the TV licence fee. For example, all assets essential to
providing the TV licence fee collection service must be transferred on
termination.
1.5
Payment channels
1.5.1
Maintain and operate the following portfolio of payment methods for the TV
Licence:
(i) mail;
(ii) e-mail;
(iii) telephone;
(iv)
acceptance of cash;
(v) cheques;
(vi) saving
stamps;
(vii) direct
debit;
(viii)
credit and debit cards;
(ix) home
banking;
(x)
payment points toward the payment of a TV Licence run through credit
card scheme.
1.5.2
Trial and introduce new payment channels and payment methods as requested
by the BBC.
1.5.3
Interface with and accept payments from third party payment channels
including banks, building societies, credit card agencies, PONB, RMS,
Paypoint, Goldbrand Limited and any other payment network introduced by the
BBC.
1.5.4
Endeavour to migrate customers to the most appropriate payment schemes in
order to optimise the payment channel mix (as directed by the BBC).
1.6
Application and Payment Processing
1.6.1
Accept and process TV Licence applications (including Over 75s) in
accordance with the regulations, directions and BBC policies, and forward a
data file to the direct marketing agency for licence issue.
1.6.2
For manual licences (e.g. hotels) process the TV Licence applications in
accordance with the regulations, directions and BBC policies and issue the
appropriate licence.
1.6.3
Generate and forward the data file of renewal notices to the direct marketing
agency for mailing to customers.
1.6.4
Carry out revocations, refunds, reimbursements and cancellations in
accordance with BBC policy.
1.7
Customer Service
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1.7.1
Effective and efficient handling of enquiries through all channels (e.g. mail,
telephone).
1.7.2
Maintain accurate customer records to support effective resolution of customer
enquiries while enhancing the image of the BBC.
1.7.3
Communicate with customer groups in the language, including those other than
English, which is appropriate to the local market and UK legislation (e.g. Welsh
Language Act).
1.7.4
All enquiries relating to TV licence fee policy or the interpretation of policy must
be referred to the TVLM Unit. This includes enquiries from
(i) Members
of
Parliament;
(ii) Lords;
(iii) National
Bodies;
(iv)
National opinion formers.
The BBC will act as the final arbiter in dealing with these enquiries.
1.8
Enforcement & Prosecution
1.8.1
Enforce the requirement to have a TV licence using methods agreed with the
BBC.
1.8.2
Operate and maintain a system of detection of TV receiving equipment and
manage the day-to-day development of equipment in accordance with the law
and the BBC’s requirements.
1.8.3
Visit TV Licensable places for the purposes of determining the licensing
requirements, including Over 75 Licences.
1.8.4
As required, visit premises of over 75 Customers for the purposes of validating
their application.
1.8.5
Collect appropriate and reliable evidence of evasion to support Prosecutions.
1.8.6
Initiate and conduct prosecutions in accordance with the Contractor’s
Prosecution policy (see Draft Contract).
1.8.7
Enforce TV dealers’ obligations under the Wireless Telegraphy Act to notify the
sale or rental of television receiving equipment.
1.8.8
Maintain and develop suitable interfaces with the courts and law enforcement
agencies.
1.8.9
Maintain and develop suitable links with H.M. Government security forces in
Northern Ireland.
1.8.10
Undertake trials and/or pilot studies with other TV Licensing contractors to
enhance enforcement activities.
1.8.11
Ensure compliance with all legislation (e.g. Human Rights Act 1998 and
Wireless Telegraphy Act).
1.8.12
Maintain and develop suitable links with Procurators Fiscal in Scotland.
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1.8.13
Develop sufficient legal expertise to manage relationships with magistrates and
Procurators Fiscal.
1.8.14
Arrange court time for enforcement proceedings.
1.8.15
Appear before magistrates in prosecution cases.
1.8.16
Process court and other legal fees.
1.9
Interfaces with other parties
Deliver effective relationship management and provide appropriate channels and
technical interfaces for the exchange of funds and data with all other parties involved in
the collection and processing of TV licence fee payments. The scope of this
requirement includes:
1.9.1
All outlets which sell TV sets (including PCs with broadcast cards).
- Receipt of data on TV purchasers.
1.9.2
All revenue channels (e.g. PONB, BACS, PayPoint, RMS).
- Receipt of payments and data.
1.9.3
Other income gathering agencies which may be used by the tenderer.
- Receipt of payments and data.
1.9.4
Channel Islands and Isle of Man collection agencies.
- Receipt of payments and data.
1.9.5
DSS for Over 75 data.
1.9.6
MOD.
- Ensure licence sales to and enforcement of all MOD establishments.
1.9.7
Courts and law enforcement agencies.
1.9.8
Treasury.
- Transfer of funds in accordance with Treasury requirements as illustrated in
the Information Pack and the Draft Contract.
1.9.9
Data Protection Registrar.
- Registration and Compliance.
1.10
Reporting Requirements
The tenderer will provide sufficient management information to the BBC to:
1.10.1
Underpin the relationship with the tenderer.
1.10.2
Provide diagnostic information for analysing the tenderer’s performance.
1.10.3
Allow accurate forecasting of TV licence fee income.
The tenderer will also need to provide such statistical information and data on the
services as is reasonably requested by the BBC.
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SCHEDULE 3
EXECUTIVE SUMMARY OF THE PROPOSAL
s.43(2)
1
xxxxx xxxxx
2
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3
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4
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5
xxxxx xxxxx
6
xxxxx xxxxx
7
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8
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9
xxxxx xxxxx xxxxx
1. xxxxx xxxxx
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•
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•
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•
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•
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•
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•
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•
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•
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•
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•
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2. xxxxx xxxxx xxxxx xxxxx
2.1 xxxxx xxxxx xxxxx
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•
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•
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2.2 xxxxx xxxxx
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•
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•
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•
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•
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•
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx.
2.3 xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
2.4 xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
72
Restricted Commercial
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
3. xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
73
Restricted Commercial
4. xxx
xx xxxxx xxxxx xxxxx
4.1 xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
4.2 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
4.3 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx.
5. xxxxx xxxxx
5.1 xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
5.2 xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
74
Restricted Commercial
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
5.3 xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
5.4 xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
75
Restricted Commercial
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
5.5 xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
5.6 xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
6. xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
76
Restricted Commercial
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
7. xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
77
Restricted Commercial
xxx xx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
8. xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
9. xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
78
Restricted Commercial
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
79
Restricted Commercial
SCHEDULE 4
TRANSITION PLAN
1
Delivery of Milestones
1.1
During the Transition Period, the Contractor shall deliver the Transition Milestones in
accordance with the deliverables set out in this Schedule 4, Table 1.
1.2
In the event the Contractor fails to deliver the Transition Milestones in accordance with
paragraph 1.1 above and without prejudice to the BBC’s rights under Clause 31 of this
Agreement, the BBC and the Contractor shall agree a reasonable date for delivery of
the Transition Milestones taking into consideration all the circumstances for non-
delivery.
2
Liaison and Management
2.1
The Contractor shall ensure a Smooth Transfer of the Services from the Incumbent
and shall keep the BBC fully informed of its discussions and arrangements with the
Incumbent for a Smooth Transfer. The Contractor shall not agree to any proposals or
arrangements with the Incumbent without prior consultation with the BBC.
2.2
The BBC shall provide or procure such access and information as is reasonably
necessary in relation to the Incumbent and the exit arrangements in the BBC's contract
with the Incumbent provided the Incumbent has agreed that such access and
information may be made available to the Contractor. For the avoidance of doubt, the
BBC shall procure that the Incumbent makes the Service Documentation available to
the Contractor as soon as practicable after the date of this Agreement and in any event
by the Commencement of Service Date.
2.3
The Contractor shall provide on twenty-four (24) hours’ notice access to Contractor
management and staff, project sites and documentation and provide assistance to the
BBC for the purposes of assuring progress of the Transition Milestones.
2.4
The Contractor shall provide such assistance as is required by all organisations
involved in the collection and processing of Licence Fee payments to interface with the
Contractor in connection with the Services.
2.5
The Contractor shall report to the BBC on progress of activities in the Transition Period
in accordance with the Transition Implementation Plan.
2.6
The BBC and the Contractor shall each appoint a transition implementation manager
who shall liaise with each other in relation to assuring the BBC of progress of activities
in accordance with paragraph 2.5 above.
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2.7
Progress against planned activities and/or tasks and/or milestones shall be reviewed
as the BBC deems necessary but at least on a weekly basis by the respective
transition implementation managers.
2.8
The Contractor shall further report monthly upon progress to the BBC through a
transition programme implementation board in the form and manner described in the
Transition Implementation Plan.
2.9
The BBC shall set up, and manage and chair the transition implementation programme
board to oversee the implementation of the Transitional Responsibilities in accordance
with the Transition Implementation Plan.
2.10
The BBC may invite the Contractor to nominate one or more senior representatives of
the Contractor to attend meetings of the transition implementation programme board
from time to time as may be deemed necessary by the BBC.
3
Due Diligence
The Contractor shall carry out the following activities which enable it to confirm any changes in
the Charges in accordance with Clause 32
3.1
Back Office Due Diligence
3.1.1
Analysis of volumes (broken down by contact channel);
3.1.2
Staff-related matters;
3.1.3
Back office systems and their operational use;
3.1.4
Interface issues;
3.1.5
Back office procedures and processes;
3.1.6
Analysis of credit card payment schemes, debt collection, analysis of banking
and finance team.
3.2
Front Office
3.2.1
Telephone lines / ACD Switch & IVR;
3.2.2
Forecasting.
3.3
Enforcement
3.3.1
Identification of field structure and management responsibilities;
3.3.2
Analysis of the processes which are carried out within each region;
3.3.3
Analysis of the activities covered by each department;
3.3.4
Analysis of source and destination of workload;
3.3.5
Identification of frequency of receipt/return of work;
3.3.6
Analysis of the management information available;
3.3.7
Assessment of field-related activities at the Bristol Site;
3.3.8
Identification of interfaces with Bristol and third parties;
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3.3.9
Analysis of area/regional management of enforcement officers;
3.3.10
Analysis of enforcement sales
s.31 xxxxx xxxxx xxxxx
3.3.11
s.31 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx;
3.3.12
Verification of data;
3.3.13
Analysis of income from court costs;
3.3.14
Analysis of management/control of prosecution function;
3.3.15
Field support/resources.
3.4
Generic Due Diligence Items
3.4.1
Service levels, including service level agreements with sub-contractors;
3.4.2
Nature and scope of third party relationships;
3.4.3
Marketing activity;
3.4.4
Budgets;
3.4.5
Tangible assets including property and vehicles transferring physically to the
Contractor either from the BBC or the Incumbent, as agreed;
3.4.6
Post Office legal services in relation to Prosecutions;
3.4.7
HR issues.
3.5
IT
3.5.1
Service management;
3.5.2
Applications management and support;
3.5.3
System server operations;
3.5.4
Voice and data infrastructure;
3.5.5
Service Documentation.
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TRANSITION IMPLEMENTATION MILESTONES
Table 1
Milestone
Deliverable
Programme set-up complete
Contractor shall establish a transition programme management office and agree the Transition
Implementation Plan with the BBC.
All accommodation/Sites readied for
The Contractor shall provide the BBC with such evidence as set out in the Transition
Implementation Plan that all Sites are ready to accommodate the Services.
accommodation of the Services
Asset availability
The Contractor shall provide the BBC with such evidence as set out in the Transition
Implementation Plan that all assets necessary to deliver the Services are available for use by
the Commencement of Service Date.
Novation of third party contracts and licences The Contractor shall provide the BBC with executed copies of the novation agreements for all
complete
third party contracts and licences necessary to deliver the Services as agreed in the
Implementation Plan (including the novation agreements and licences referred to in Clause
21.9).
All new contracts required to be signed and
The Contractor shall provide the BBC with copies of the Co-operation Agreement, all
completed
agreements with Key Sub-Contractors and any other sub-contractors the Contractor is required
to enter into a contract with pursuant to Clause 16.
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Responses from Transferring Employees to
The Contractor shall provide the BBC with the form of the verification documents including the
the verification letter
documentation detailing the pension provision arrangements for Transferring Employees, and
written confirmation from 65 per cent of the staff (such 65 per cent to include at least 65 per
cent of the field force staff) that the verification letter is correct.
Staff transfer complete
The Contractor shall provide the BBC with such evidence as set out in the Transition
Implementation Plan that all relevant staff have been transferred to the Contractor.
Creation of technical infrastructure necessary The Contractor shall provide the BBC with such evidence as set out in the Implementation Plan
to support the provision of the Services
that the technical infrastructure and the necessary staff support required are in place to allow
complete
for a Smooth Transfer.
Creation of disaster recovery site complete
The Contractor shall provide such evidence as set out in the Transition Implementation Plan
that the disaster recovery facilities are in place in accordance with Clause 29.
Banking arrangements finalised
The Contractor shall provide written confirmation that it has in place the banking facilities
necessary to take on delivery of the Services.
Transition of legal cases relating to
The Contractor shall provide the BBC with such evidence as set out in the Transition
Prosecutions complete
Implementation Plan that the legal cases relating to Prosecutions and the plans for managing
such legal cases are in place to allow for a Smooth Transfer.
TVL Website ready for operation
The Contractor shall provide such evidence as set out in the Transition Implementation Plan
that all necessary actions have been carried out to enable the TVL Website to achieve a
Smooth Transfer.
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SCHEDULE 5
THE SERVICES
1
Coverage
1.1
The Contractor shall provide the Services throughout the Territory.
1.2
The Services set out in this Schedule 5 in relation to the contact centre shall be provided
during the following times:
1.2.1
Inbound calling 24 hours a day, 365 days a year; and
1.2.2
Outbound calling services as agreed with the BBC.
1.3
The Services set out in this Schedule 5 in relation to enforcement shall be provided
during the following hours:
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
2
Service Planning
The Contractor shall produce a long term
(12-18 month
) forecast of the inbound and outbound
call demands and a fully integrated resource plan including: number of agents, advisers, agent
positions and ports required for call handling, and enforcement activity. The forecast shall take
into consideration external factors and trends and any relevant enforcement and marketing
activity. The Contractor will produce this capacity plan on a Quarterly basis in conjunction with
the Category 3 to 6 Provider and in the form and manner agreed with the Category 3 to 6
Provider and submit it to the BBC for review (the “
Capacity Plan”).
3
Mailing Cycles
3.1
The Contractor shall carry out its obligation in relation to the mailing cycles, such
obligation to include providing the appropriate Customer service capabilities in respect
of the forecast requirements as agreed with the Category 3 to 6 Provider in the form and
manner set out in the Co-operation Agreement or as otherwise agreed by the Parties.
3.2
The Contractor shall as requested by the BBC analyse proposed mailing cycle changes
and identify the Contractor’s requirements and implications that such change to the
mailing cycle may have on the Services in the Contractor’s reasonable belief.
3.3
The Contractor and the BBC shall agree any modifications to the system and/or the
BBC’s Data to take account of changes to the mailing cycles.
4
Telescripting and Telephone Answering
4.1
The Contractor shall prepare and submit any new/revised call answering telescripts for
both inbound and outbound calls to the BBC in accordance with a timetable to be
agreed between the Parties on a case by case basis prior to the requirement of their
use.
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4.2
The Contractor shall ensure that the call answering telescripts produced are aligned with
BBC objectives.
4.3
The Contractor shall provide an inbound telephone enquiry service in the languages
appropriate to the local market and/or in the languages required by legislation.
5
TVLF Standard Documentation and Contractor Documentation
5.1
The Contractor shall review, modify and enhance TVLF Standard Documentation and
Contractor Documentation in the event of any amendments to law, Directions or
Regulations or the introduction of any new law, Directions or Regulations, modifications
or additions to the BBC Policies or a change in the Services, in all cases as agreed
between the BBC and the Contractor in accordance with Clause 9.4.
5.2
The Contractor shall provide TVLF Standard Documentation to any BBC contractors at
the BBC’s request, as may be required by such contractors from time to time and as
may be required once updated in accordance with paragraph 5.1.
6
Data Management and Enhancement
6.1
The Contractor shall maintain, operate, update and develop the BBC’s Data in
accordance with the BBC’s reasonable requirements.
6.2
The Contractor shall further develop the BBC Database in terms of its accuracy,
completeness and value. This shall include but is not limited to the maintenance and
use of reasonable endeavours to enhance the accuracy of existing records contained in
the BBC Database including, without limitation, using reasonable endeavours to remove
all obsolete and duplicate records.
6.3
The Contractor shall use reasonable endeavours to extend the BBC’s Data to cover all
places in the Territory where the use of a television would require a separate Licence
(“
TV Licensable Places”) using information, supplied by Customers, third parties
(including government departments), the Contractor’s own endeavours through the
postal address files (“
PAF”) and information received from BBC subcontractors.
6.4
The Contractor shall ensure that the BBC’s Data is accurately entered into the predictive
dialler system.
6.5
The Contractor shall maintain and develop suitable relationships with third party data
sources, including but not limited to TV Dealers and local councils, to facilitate the
efficient, lawful and timely collection and processing of data relevant to the Services.
6.6
The Contractor shall use reasonable endeavours to, where appropriate, facilitate activity
by the BBC or the BBC’s sub-contractors to ensure that data stored on other third party
systems is consistent with the BBC’s Data and the BBC Database.
7
Payment Channels
7.1
The Contractor shall maintain and operate the following portfolio of payment channels
and methods of payment for the Licence:
7.1.1
mail;
7.1.2
Internet;
7.1.3
telephone;
7.1.4
acceptance of cash;
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7.1.5
cheques;
7.1.6
savings stamps;
7.1.7
direct debit;
7.1.8
credit and debit cards;
7.1.9
home banking;
7.1.10
postal orders; and
7.1.11
payment points toward the payment of a Licence run through a credit card
scheme.
7.2
The Contractor shall trial and introduce, amend, withdraw and incorporate new and
alternative payment channels and Licence Fee payment methods as agreed through the
Agreement Change Procedure.
7.3
The Contractor shall provide the appropriate interface mechanisms and accept
payments from third party payment channels including without limitation banks, building
societies, credit card agencies, PONB, RMS, Paypoint, Goldbrand Limited and any
other payment network introduced by the BBC.
7.4
The Contractor shall, in carrying out the Services, use reasonable endeavours to
migrate Customers to the most appropriate payment scheme that meets the Customer’s
needs.
7.5
The Contractor shall input all data from Over 75 Licence applications onto FLOSSY
within three (3) Working Days of receipt of the applications.
8
Application and Payment Processing
8.1
The Contractor shall receive, accept and process Licence applications.
8.2
The Contractor shall accurately extract BBC’s Data and provide it to the Category 3 to 6
Provider on such criteria as agreed with the Category 3 to 6 Provider in accordance with
the Co-operation Agreement.
8.3
The Contractor shall process Licence applications and issue new Licences in such
manner as agreed between the Parties.
8.4
The Contractor shall in the case of an Over 75 Licence validate applications in
accordance with the following process:
8.4.1
the Contractor shall determine the eligibility of a Customer for an Over 75
Licence by matching the information provided by or on behalf of the Customer
against DWP Data or other relevant agreed data sources and/or such other
means as agreed by the BBC including without limitation carrying out
enforcement;
8.4.2
in the event that the Customer is not eligible for an Over 75 Licence and/or the
Contractor is unable to determine eligibility because the Customer has failed to
provide sufficient information, the Contractor shall so inform the Customer and
(unless the Customer responds within a period of time as agreed with the BBC
with sufficient information showing eligibility) ensure that either the Customer
has a Licence through other payment channels or that the appropriate
enforcement action is taken;
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8.4.3
the Contractor shall automatically renew an Over 75 Licence which is issued
following a match against DWP Data or other relevant agreed data sources
provided that, according to the DWP Data received during the month of expiry
of the Over 75 Licence the Licence holder is still eligible for an Over 75
Licence;
8.4.4
in the event that an Over 75 Licence has been issued following validation by
any other means than following a match against DWP Data or other relevant
agreed data sources the Contractor shall forward in writing a renewal note in
respect of the Licence and shall not renew that Licence unless and until
satisfied (by means agreed with the BBC) that the Licence holder is still eligible
for an Over 75 Licence.
8.5
The Contractor shall only request the issue of an appropriate Licence in a manner
agreed by the Parties and following receipt by the Contractor of the full payment of the
Issue Fee unless otherwise agreed by the BBC.
8.6
Where a Licence is purchased by a Customer at a date on or after the date immediately
following the expiry date of a previous Licence, the Contractor shall in accordance with
the BBC’s Policies set an expiry date for the new Licence on the date 12 months from
and including the expiry date of the previous Licence unless otherwise agreed by the
BBC.
8.7
Where a Short Term Licence is purchased by a Customer, the Contractor shall set an
expiry date for the Short Term Licence in accordance with the Regulations or as
otherwise agreed with the BBC.
8.8
Where an Over 75 Licence is issued, the Contractor shall set an expiry date for the Over
75 Licence in accordance with BBC Policies.
8.9
Where a payment for a Licence fails, the Contractor shall inform the Customer in writing
within three Business Days of notification of such failure in accordance with BACS
instructions, and shall set out clear instructions for the Customer to make payment as
soon as possible and warn the Customer of the action it will take in the event of
continued non-payment.
8.10
The Contractor shall in accordance with BBC Policies Revoke a Licence when a
payment fails and alternative payment arrangements have not been made by the
Customer unless otherwise agreed by the BBC.
8.11
The Contractor shall in accordance with BBC Policy carry out Refunds, Reimbursements
and Cancellations and only give Reimbursements or Refunds through the appropriate
payment channels.
8.12
The Contractor shall ensure that all processes followed by the Contractor for the issue
of the Short Term Licence and Over 75 Licence are in accordance with the Regulations,
Directions and BBC Policies unless otherwise agreed with the BBC.
8.13
The Contractor shall liaise with Post Office Limited, Guernsey, Isle of Man Post Office,
Paypoint and RMS in relation to the Licence Fee collection and administration of the
Over 75 Licence to maintain effective processing and reconciliation of payments and
maintenance of records in accordance with the Accounting Responsibilities.
9
Customer Service
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9.1
The Contractor shall process and answer enquiries including but not limited to enquiries
regarding policies relating to the Licence, the Licence Fee and Prosecution.
9.2
The Contractor shall process Customer requests including without limitation requests for
Licence application forms, changes to Customer’s address or payment details in
accordance with the WTA and BBC Policies.
9.3
The Contractor shall cancel direct debit payments as instructed by the Customer or their
bank following an application for an Over 75 Licence. The Contractor shall notify the
Customer in writing that the direct debit has been cancelled and of any resultant
changes to the Licence expiry date, or of any payment due to the BBC or Refund or
Reimbursement due to the Customer.
9.4
The Contractor shall amend the Customer’s Licence details on the BBC Database to
reflect the changes referred to in paragraphs 9.2 and 9.3 above.
9.5
Subject to paragraph 9.6 below, the Contractor shall reply to all Customer complaints
and compensate the Customer in accordance with the Contractor’s complaints policy
and compensation policy as approved by the BBC or as otherwise agreed with the BBC
and shall ensure that the Contractor’s complaints policy is applied consistently.
9.6
The Contractor shall forward all complaints relating to other BBC sub-contractors to the
relevant organisations as appropriate other than complaints relating to marketing and
advertising activity which shall be dealt with by the Contractor.
9.7
Save where the BBC has agreed that the Contractor can issue an approved response
without consulting the BBC, the Contractor shall consult with the BBC on:
9.7.1
all enquiries relating to Licence Fee policy and/or interpretations of BBC
Policies and legislation specific to TV Licensing and the Human Rights Act
1998; and
9.7.2
all enquiries received from Members of Parliament (including the House of
Lords); national bodies; and national opinion formers (including but not limited
to the media, consumer organisations, political or charitable organisations).
The BBC’s decision as to how these enquiries should be answered shall be final and the
Contractor shall implement the BBC’s decisions in this respect.
10
Enforcement
10.1
The Contractor shall enforce the requirement to have a Licence using such methods as
agreed by the BBC.
10.2
The Contractor shall operate and maintain a system of detection receiving equipment
and manage the day-to-day deployment of detection equipment in accordance with
Legislation, BBC Policies and the BBC’s reasonable requirements.
10.3
The Contractor shall visit Licensable places for the purposes of determining the
Licensing requirements including Over 75 Licences,
s.31 xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx, such Licences as are required by Customers and
for collecting evidence to support Prosecutions.
10.4
s.31 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
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10.5
The Contractor shall ensure that cancelled visit requests are removed from the visit
schedule on a daily basis.
10.6
The Contractor shall collect appropriate and reliable evidence of evasion to support
Prosecutions.
10.7
The Contractor shall initiate and conduct Prosecutions in accordance with the
Contractor’s Prosecution Policy and in accordance with the terms of this Agreement and
with appropriate legal representation.
10.8
The Contractor shall lay the case before the magistrates’ courts and present all cases,
including appeals, with appropriate legal representation.
10.9
The Contractor shall serve or procure the service of summonses except in Scotland
where the Procurator Fiscal undertakes this task. In Northern Ireland, the Contractor
shall ensure that summonses are delivered in person by the Police Service of Northern
Ireland by the Summons Server of the Petty Session District Court in which the
proceedings are brought or otherwise in accordance with the appropriate law.
10.10 The Contractor shall enforce TV Dealers’ obligations under the WTA to notify the sale or
rental of television receiving equipment and where appropriate the Contractor shall use
the information received to sell a Licence to the Customer of whom it has been notified.
10.11 The Contractor shall, following a Prosecution, use reasonable endeavours to ensure
that the Customer who has been prosecuted then has a Licence.
10.12 The Contractor shall, with the assistance and co-operation of the BBC and/or the BBC’s
agents or sub-contractors, maintain and develop suitable interfaces with the courts and
law enforcement agencies to facilitate the effective and efficient conduct of
Prosecutions.
10.13 The Contractor shall maintain and develop suitable links with H.M. Government’s
security forces in Northern Ireland to ensure that collection activities are conducted in a
safe, efficient and effective manner.
10.14 The Contractor shall carry out fraud checks in relation to applications for an Over 75
Licence in the form and manner agreed by the BBC.
10.15 The Contractor shall follow procedures approved by the BBC in connection with
Customers who claim they do not require a Licence.
10.16 The Contractor shall provide information to RMS for the processing of applications for
CEE and MCP following relevant enforcement activities.
11
Operations Reporting
11.1
The Contractor shall evaluate Service performance in accordance with the Account
Management provisions.
11.2
The Contractor shall provide the BBC with such additional statistical information and
data regarding the Services and Licensing as the BBC may reasonably request from
time to time.
12
Record Retention
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12.1
The Contractor shall throughout the term of this Agreement maintain records and copies
of the following documents and provide access to accurate and up to date documents
on request by the BBC:
12.1.1
Prosecution Statements; and
12.1.2
correspondence relating to Services.
13
Guernsey and the Isle of Man
Notwithstanding any other provision of this Agreement, the Contractor shall follow such other
procedures as are set out in the memorandum of understanding between the BBC and the
Guernsey GSSA and Isle of Man DHSS.
14
Website Hosting
14.1
The Contractor shall maintain, operate, develop and provide a webmaster service for the
TVL Website in accordance with the BBC’s reasonable requirements and in accordance
with the design and content provided by the Category 3 to 6 Provider or such other
provider as the BBC may notify to the Contractor.
14.2
The Contractor shall further develop the TVL Website throughout the Term in terms of its
usability, graphical user interface and the following functionality:
14.2.1
credit and debit card payments;
14.2.2
direct debit set-up;
14.2.3
change of name and address details; and
14.2.4
TV Dealer input.
14.3
The Contractor shall ensure that the TVL Website is secure from unauthorised and/or
inappropriate use and access, and is separated from the other BBC Databases.
14.4
The Contractor shall ensure that all Customer payment and address data are validated
against the merchant payment database and the PAF data respectively, prior to use in
the BBC Databases.
14.5
The Contractor will host the TVL Website and will provide adequate Customer
concurrent access to ensure an appropriate Service availability to the Customer. The
TVL Website shall be available at all times except for scheduled down-times. The
Contractor shall protect such of the BBC brands as are used on the TVL Website and
will agree all use of graphical interfacing with the BBC.
14.6
The Contractor will ensure that the TVL Website is compatible with the majority of
browsers available to Customers.
14.7
The Contractor shall provide a mechanism to enable the BBC and the Category 3 to 6
Provider to provide approved updates to the content of an existing page of the TVL
Website and
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.8
The Contactor shall ensure that any minor changes to the graphical and user
information, including pages added or removed, agreed with the BBC and the Category
3 to 6 Provider shall be implemented into the TVL Website within
s.43(2) xxxx xxxxx
of
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the changes being agreed save that in the period 1 April 2002 to 1 July 2002 the
Contractor and the BBC may agree different timescales.
14.9
The Contractor shall ensure that all other major structure changes that involve new
content, new pages, new links and integration with other existing components of the
BBC System, and re-structure of the existing web site, agreed with the BBC and the
Category 3 to 6 Provider, shall be implemented into the TVL Website within
s.43(2) xxxx
xxxxx
of the changes being agreed save that in the period 1 April 2002 to 1 July 2002
the Contractor need only implement such changes as agreed on a case by case basis
between the parties.
14.10 The Contractor shall ensure that the TVL Website data is accurately entered into the
TVL Website and that all appropriate data is regularly secured.
14.11 The Contractor shall use reasonable endeavours to, where appropriate, ensure that web
page data stored on the TVL Website is consistent with the BBC’s Data and the BBC
Database.
15
Customer Satisfaction Survey
The Contractor shall carry out a Customer satisfaction survey in each month of the Term in
accordance with criteria agreed with the BBC, and shall provide the results of such surveys
promptly to the BBC thereafter. Each such survey shall encompass no fewer than four hundred
complete responses from individual Customers per month.
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SCHEDULE 6
ACCOUNTING RESPONSIBILITIES
In this Schedule 6 “
On-Account Payment” means the amount being the forecast of all payments due
and payable to the DCMS in relation to Licensing calculated in accordance with paragraph 2.3 of this
Schedule 6 as adjusted for any under or over payments in any previous remittances.
1
Remittance of Licence Fee Receipts by the Contractor to H.M. Treasury
1.1
The Contractor shall:
1.1.1
collect Licence Fee Receipts;
1.1.2
record and account for all Licences issued, Cancelled and Refunded; and
1.1.3
account and pay, to the order of the BBC to H.M. Treasury (or such other body
as advised by the BBC) all Licence Fee Receipts, net of Refunds.
1.2
Without prejudice to the generality of the foregoing the Contractor shall account for
Licence Fee Receipts in accordance with the written instructions from time to time of the
BBC as currently detailed in paragraphs 2 and 3 below.
1.3
The Contractor shall ensure that settlement of Licence Fee Receipts is carried out in
such a manner as to have no cash flow benefit or disbenefit to the Contractor. Where
such a benefit or disbenefit can be seen to have occurred the Contractor shall advise
the BBC and shall act to rectify the imbalance within one month from the date of
notification.
1.4
The Contractor shall redeem at the Post Office Limited all cash saving stamps which it
receives from Customers and shall account for all cash received to the BBC in
accordance with this Schedule 6.
2
Licence Fee Receipts other than those collected via the DDI Scheme
2.1
References to Licence Fee Receipts in this paragraph 2 shall be to all Licence Fee
Receipts other than those collected under the DDI Scheme.
2.2
From the Commencement of Service Date (except in the case of payments by the DDI
Scheme) the Contractor shall make payments to H.M. Treasury for Licence Fee
Receipts collected during each Collecting Accounting Period.
2.3
The total of the On-Account Payments for each Collecting Accounting Period will be
calculated using a formula approved by the BBC and will take into account previous
years sales adjusted to reflect changes in the Licence Fee, volume, number of Business
Days in the relevant Collecting Accounting Period, payment patterns and such other
business factors agreed with the BBC. The model shall be reviewed as required by
either Party making such modifications as are approved or required by the BBC. The
Contractor shall use reasonable endeavours to ensure that estimated On-Account
Payments for each Collecting Accounting Period are within a tolerance of 95 per cent of
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the actual On-Account Payments remitted to the DCMS in such Collecting Accounting
Period.
2.4
The Contractor shall not less than five (5) weeks in advance of the first due date for the
On-Account Payments in each Collecting Accounting Period notify the BBC of the
amount of each On-Account Payment in the Collecting Accounting Period and:
2.4.1
provide a copy of the calculation used in accordance with paragraph 2.3; and
2.4.2
identify the business factors that have been applied in the calculation.
2.5
The BBC shall within five (5) Business Days of receiving the information specified in
paragraph 2.4 notify the Contractor of any error in the calculation and the Contractor
shall rectify any error notified except where the BBC notice is manifestly incorrect.
2.6
In the event that no notice is received within five (5) Business Days the sum shall be
deemed agreed.
2.7
Subject to paragraphs 2.8 and 2.9, the Contractor shall transfer the On-Account
Payments to the Relevant Account in the ratio of eighty per cent (80 per cent) on the first
Business Day of the Collecting Accounting Period and twenty per cent (20 per cent) on
the fifteenth (15th) day of the Collecting Accounting Period, or in such other number of
instalments, dates or ratio as notified to the Contractor by the BBC. For the avoidance of
doubt, in the event that the fifteenth (15th) day is a Saturday, Sunday or Bank Holiday
the On-Account Payment shall be made on the first Business Day thereafter.
2.8
Each Quarter the Contractor shall provide a statement with supporting calculations
showing interest, benefit or disbenefit accrued through holding the Licence Fee on
behalf of DCMS and/or the BBC. In intervals (not less than annually) the Contractor and
the BBC shall agree a one-off change to the payment profile referred to in paragraph 2.7
to rectify any interest, benefit or disbenefit. Such disbenefit may include bank charges
relating to any overdraft which has arisen solely because of the On-Account Payment
mechanism described in paragraph 2.7.
2.9
In the event that the ratio described in paragraph 2.7 gives a significant benefit or
disbenefit to the Contractor, the Contractor and the BBC (in consultation with DCMS)
shall amend the ratio in paragraph 2.7 within one (1) month of the decision to amend.
2.10
After each Collecting Accounting Period the Contractor shall make adjustment in a
subsequent On-Account Payment to reflect actual Licence Fee Receipts collected in
respect of the relevant earlier Collecting Accounting Period by deduction from or
addition to the first On-Account Payment in the first (1st) or, with the agreement of the
BBC, subsequent Collecting Accounting Period immediately following that in which the
relevant information becomes available.
2.11
The Contractor shall notify the BBC in writing at the address and marked for the
attention of the person specified by the BBC for this purpose no less than five (5)
Business Days in advance, of the amount of each transfer, the date due and any
adjustments that have been brought to account according to paragraph 2.5.
2.12
The Contractor shall on each day that a transfer is to be made to the Relevant Account,
fax to the finance manager responsible for Licence Fee Receipts at the BBC, (or such
other person as is notified in writing by the BBC), no later than 10.00 a.m. on that day to
inform the BBC of the total amount of the transfer.
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2.13
The Contractor shall produce to the DCMS and the BBC on or before 15th April in each
Financial Year, in a form approved annually in advance (such approval to be given by no
later than 1 February in each year for each forthcoming year) by the BBC a final account
and balance statement for Licence Fee Receipts collected in the previous Financial
Year. On termination of the Agreement for any reason, the Contractor shall produce
such a final account and balance statement within three months of the date of
termination. The Contractor shall pay, in accordance with this Schedule 6, any sums
which such statement identifies as having been underpaid by the Contractor, pursuant to
this Agreement and the BBC shall use reasonable endeavours to procure a refund by
the DCMS (as appropriate) any such sums which such statement identifies as having
been overpaid by the Contractor pursuant to the Agreement.
3
Licence Fee Receipts collected via the DDI Scheme
3.1
All references to Licence Fee Receipts in this paragraph 3 are references to Licence
Fee Receipts collected pursuant to the DDI Scheme.
3.2
From the Commencement of Service Date, the Contractor shall account to the BBC for
Licence Fee Receipts collected under the DDI Scheme.
3.3
The amount of payments received by the Contractor on each Business Day under the
DDI Scheme:
3.3.1
less the amount of Refunds in respect of the DDI Scheme paid on that
Business Day; and
3.3.2
any funds received the previous day but not transferred to the Relevant
Account pursuant to paragraphs 3.4 or the BBC’s Account pursuant to
paragraph 3.5, whichever is applicable,
shall be held by the Contractor pending payment to the BBC’s Account or to the
Relevant Account, as notified in writing by the BBC from time to time, pursuant to
paragraph 3.5.
3.4
The Contractor shall on the first (1st) Business Day of each Collecting Accounting Period
transfer to the Relevant Account an amount equal to the aggregate face value (less any
appropriate reductions or allowances) of all Licences issued under the DDI Scheme
during the immediately preceding Collecting Accounting and any adjustments brought to
account.
3.5
If on the first (1st) Business Day of any Collecting Accounting Period the estimated
aggregate amount held by the Contractor pursuant to paragraph 3.4 above during the
immediate preceding Collecting Accounting Period (the DDI Scheme amount) is greater
or less than the amount payable by the Contractor to the Relevant Account on that
Business Day pursuant to paragraph 3.3 above (the DDI Scheme transfer amount) then
the Contractor shall by no later than 11.00 a.m. on that Business Day notify the BBC of
such difference, whereupon on that Business Day:
3.5.1
if the DDI Scheme amount is greater than the DDI Scheme transfer amount the
difference shall be paid by the Contractor to the BBC in accordance with
paragraph 3.6 below; or
3.5.2
if the DDI Scheme amount is less than the DDI Scheme transfer amount the
difference shall be paid by the BBC to the Contractor in accordance with
paragraph 3.6 below.
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3.6
Payments to be made pursuant to paragraph 3.5 above shall be made by same day
transfer. Payments to the Contractor shall be made to the Contractor’s Account as
notified and payments to the BBC shall be made to the BBC’s Account as notified in
writing to the Contractor from time to time.
3.7
The Contractor shall notify the BBC five (5) Business Days in advance, by no later than
10 a.m. on such Business Day, that a transfer is to be made specifying the estimated
amount of each transfer and the adjustments that have been brought to account.
Notification shall be to the address and marked for the attention of the person specified
by the BBC for this purpose.
3.8
To the extent that information giving the actual number and value of Licences issued
under the DDI Scheme in each Collecting Accounting Period is not available to make an
actual payment into the Relevant Account on the first (1st) Business Day of the
subsequent Collecting Accounting Period the payments referred to in paragraphs 3.4
and 3.5 above will be based on estimated figures calculated by a formula approved by
the BBC, subject to adjustment to reflect the known value of actual Licences issued in
respect of previous estimates by deduction from or addition to the monies next
transferred pursuant to paragraphs 3.4 and 3.5 after such information becomes
available to the Contractor. The Contractor’s cash accounting system shall be able to
provide the information referred to in this paragraph 3.8 within five (5) days of payment
of the relevant earlier instalment.
3.9
The Contractor shall provide to the BBC not less than seven (7) days prior to the first
Business Day of each calendar month an estimate of the following payments to be made
in that and each of the eleven (11) succeeding calendar months:
3.9.1
from the Contractor to the BBC pursuant to paragraph 3.3 above;
3.9.2
to DCMS pursuant to paragraph 3.4 above;
3.9.3
from the BBC to the Contractor or from the Contractor to the BBC pursuant to
paragraph 3.5 above.
4
Month End Financial Management Reports
4.1
The Contractor shall within four (4) Business Days of the end of each Collecting
Accounting Period provide a statement to the BBC of net Licences sold during the
Collecting Accounting Period and Financial Year to date. The statement will reflect the
method of treating direct debit sales as notified by the BBC and any adjustments to
reflect the compensation to the BBC by DWP of Over 75 Licences issued, Refunds
given, discount on Short Term Licences and debtors and creditor balances written off
and reversal of Short Term Licences issued and non claimable discounts. The statement
will also state the number of Licences in force and the evasion rate calculated by means
of a model as advised by the BBC from time to time.
4.2
The Contractor shall within five (5) Business Days of the end of each Collecting
Accounting Period provide a statement to the BBC of DDI Scheme transactions. Each
statement shall detail:
4.2.1
the number of colour Licences issued or paid for during that Collecting
Accounting Period;
4.2.2
the number of Refunds;
4.2.3
the Statutory Discount given to the blind;
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4.2.4
transfers made to the Relevant Account;
4.2.5
transfers to or from the BBC; and
4.2.6
monies held by or owed to the Contractor on the first day and last day of the
Collecting Accounting Period.
This report shall be known as the DDI Scheme reconciliation statement.
4.3
The Contractor shall within five (5) Business Days of the end of each Collecting
Accounting Period provide a statement to the BBC of all transactions that are not DDI
Scheme transactions. Each statement shall detail:
4.3.1
the number of colour, black and white and ARC Licences issued or paid for
during that Collecting Accounting Period;
4.3.2
the number and value of Refunds, Cancellations, deletions and Revocations;
4.3.3
the Statutory Discount given to the blind;
4.3.4
transfers made to the Relevant Account;
4.3.5
the cash value of the movement in opening and closing debtors and creditors
for each payment method; and
4.3.6
the cash received and banked by the Contractor during the Collecting
Accounting Period adjusted for any balances held at the beginning or end of
the Collecting Accounting Period.
This report shall be known as the non-DDI Scheme reconciliation statement.
4.4
The Contractor shall within six (6) Business Days of the end of each Collecting
Accounting Period provide a report to the BBC and the DCMS of Licences in force,
expiries and successful Prosecutions (known as BBC/month/year).
4.5
The Contractor shall within five (5) Business Days provide schedules as agreed with the
BBC. These reports shall include but not be limited to:
4.5.1
sales value and volume schedules adjusted to reflect Over 75 Licences and
adjustments required to Refunds, Cancellations, Short Term Licences, discount
claimable and discount not allowable;
4.5.2
daily sales volume schedule;
4.5.3
gross and net value and volume of Licence sales by payment channel;
4.5.4
Licences in force overall and national and estimated regional evasion rate;
4.5.5
volume / price variance analysis; and
4.5.6
work in progress valuation.
4.6
In addition to the reports mentioned in paragraphs 4.4 and 4.5 the Contractor shall
within five (5) Business Days of the end of each Collecting Accounting Period provide
the electronic files (other than the files referred to in paragraphs 4.6.4 and 4.6.9, which
shall be provided by the Contractor within 11 Business Days). The files shall include but
not be limited to:
4.6.1
debtor and creditor balances under the BBC method of accounting for the DDI
Scheme;
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4.6.2
detailed breakdown of Licences in force movement (currently known as
LIFSUM);
4.6.3
summary of Licences in force by region, expires, ARC Licences, Prosecutions
and hotel Licences;
4.6.4
direct debit leavers and joiners analysis file (currently known as Chdata);
4.6.5
statement of Statutory Discount Licences issued;
4.6.6
valuation of payment scheme Cancellations and Refunds (known as payment);
4.6.7
analysis of phasing of issues for any one month (known as measured); and
4.6.8
visitors file.
4.7
In addition to the reports and electronic files mentioned in paragraphs 4.4 to 4.6 the
Contractor shall provide within ten (10) Business Days of the end of the Quarter the
reports on a Financial Year to date basis. The reports shall include but not be limited to:
4.7.1
Licence sales to revenue reconciliation within tolerance levels agreed with the
BBC;
4.7.2
Licence sales to Licences in force reconciliation;
4.7.3
ARC Licence revenue statement;
4.7.4
sales of Licences at the old fee;
4.7.5
analysis of CEE and MCP sales;
4.7.6
scheme Cancellations and Refund write offs;
4.7.7
quarterly direct debit premium statement;
4.7.8
debtor movement analysis;
4.7.9
work in progress analysis;
4.7.10
monochrome Licences surrendered at the Post Office Limited;
4.7.11
erroneous Licences deleted details; and
4.7.12
details of miscellaneous income.
4.8
In addition to the reports and electronic files mentioned in paragraph 4.4 to 4.7 above
the Contractor shall provide such other reports or data as may be reasonably requested.
5
Audit Statements and Reports
5.1
The Contractor's external auditors shall work in co-operation with BBC Auditors to
produce for the BBC, on or before 7 May following each Financial Year end, reports in a
form agreed annually in advance of each forthcoming Financial Year end (such
agreement to be given by no later than 1 February before the relevant Financial Year
end) by the BBC and, where the wording of the audit reports has been agreed by the
BBC, consolidated year end statements and year end audit reports signed by the
external auditors of the Contractor and the BBC Auditors which shall cover but not be
limited to:
5.1.1
Licence payment scheme debtor and creditor balances adjusted for Licences
not yet in force;
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5.1.2
monies collected, disbursed and held on behalf of the BBC (excluding DDI
Schemes);
5.1.3
monies collected, disbursed and held on behalf of the BBC (including DDI
Schemes);
5.1.4
net value of Licence sales;
5.1.5
net value of Licence sales adjusted by Over 75 Licence and Short Term
Licence and Statutory Discounts;
5.1.6
Gross Capita Licences sold and Gross non-Capita Licences sold;
5.1.7
Gross Licence Sales;
5.1.8
total number of net Licences sold;
5.1.9
net sales value of Licence sales adjusted by Short Term Licences and
discounts and adjusted for direct debit and credit card sales where the licences
are not yet in force;
5.1.10
Licences in force;
5.1.11
Over 75 Licence Fee statement - Great Britain;
5.1.12
Over 75 Licence Fee statement - Northern Ireland;
5.1.13
Over 75 Licence Fee statement - Isle of Man;
5.1.14
Over 75 Licence Fee Statement - Guernsey; and
5.1.15
Statement of Account.
5.2
Bank Account
The Contractor’s obligation in this Schedule in relation to the collection, holding and
transfers of monies shall be conducted through a designated bank account or accounts
maintained by the Contractor at a bank approved by the BBC from time to time (such
approval not to be unreasonably withheld or delayed). The charges for overdrawn
balances and the rate of interest on accounts in credit will be notified to the BBC and will
be consistent with the designated bank’s normal commercial banking terms.
5.3
Miscellaneous
5.3.1
The Contractor shall ensure that the appropriate systems and processes are in
place to accurately measure in so far as is reasonably possible, the value and
volume of Gross non-Capita Licences sold and refunded through third party
payment channels and subsequently added to the BBC Database.
5.3.2
Any notice to the Contractor of any change in the details of the Relevant
Account or the BBC Account shall only be implemented by the Contractor if the
notice is in the form specified in writing by the BBC and signed by the requisite
number of authorised signatories in the form specified by the BBC. The
Contractor shall immediately notify the BBC of receipt of any such notice and
either confirm that the notice has been actioned or provide details of any
discrepancies in the format or signatories of the notice.
5.3.3
Any notice to the BBC of any change in details of the Contractor’s Accounts
shall only be implemented by the BBC if the notice is in the form specified in
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writing by the Contractor and signed by the requisite number of authorised
signatories in the form specified by the Contractor. The BBC shall immediately
notify the Contractor of the receipt of any such notice and confirm that the
notice has been actioned or provide details of any discrepancies in the format
or signatories of the notice.
5.3.4
All accounting information will be supplied in electronic form or as otherwise
agreed by the BBC.
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SCHEDULE 7
INTERFACE SERVICES
1
The Contractor shall operate and maintain all interfaces required to support the Services and
operate the BBC System.
2
The interfaces include:
2.1
Interfaces within the BBC System including:
2.1.1
update of Customer, address, payment, Licence, visit and Prosecution
information from LASSY to CMDW;
2.1.2
update of campaign selections from CMDW to LASSY;
2.1.3
update of the eligibility and status for the Over 75 Licence from FLOSSY to
LASSY;
2.1.4
update of address information from the BBC System to LASSY;
2.1.5
provision of refund request information from LASSY to the BBC System for the
purposes of producing cheques.
2.2
Interfaces with RMS including:
2.2.1
update of Licence information from LASSY to the RMS systems used in
relation to the Licence;
2.2.2
update of outcomes of Customer National Insurance Number validations from
FLOSSY to RMS systems for Customers eligible for the Over 75 Licence;
2.2.3
processing of Licence and Customer payments information from RMS systems
to LASSY;
2.2.4
processing of National Insurance Number validations requests from RMS
systems to FLOSSY; and
2.2.5
manual processing of addresses from RMS systems to LASSY.
2.3
Interfaces with PayPoint including the update of barcoded payment information from
PayPoint to LASSY.
2.4
Interfaces with Post Office Limited including the update of barcoded payment and Over
75 Licence information from Post Office Limited to LASSY.
2.5
Interfaces with Jersey Post Office including manual input of Customer, address,
payment and Licence information from Jersey Post Office to the BBC System.
2.6
Interfaces with Guernsey Post Office including manual input of Customer, address,
payment and Licence information from Guernsey Post Office to the BBC System.
2.7
Interfaces with Isle of Man Post Office including manual input of Customer, address,
payment and Licence information from Isle of Man Post Office to the BBC System.
2.8
Interfaces with the Category 3 to 6 Provider including:
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2.8.1
Provision of Customer information to Inchbrook from the BBC System for
printing;
2.8.2
Provision of print requests to Inchbrook from the BBC System for printing;
2.8.3
Provision of Customer information to the Category 3 to 6 Provider from the
BBC System for external data matching;
2.8.4
Update of profiling, Customer and address information from the Category 3 to 6
Provider to the CMDW;
2.8.5
Provision of Customer information from Datacare to the Contractor’s predictive
dialler;
2.8.6
Update of mailing file information from the Category 3 to 6 Provider to the
CMDW; and/or
2.8.7
Such other interfaces as are agreed under the Co-operation Agreement.
2.9
Interfaces with Intrum Justitia (or the successor field Sub-Contractor) including:
2.9.1
production of visit requests from LASSY to Intrum Justitia (or the successor
field Sub-Contractor); and
2.9.2
manual input of visit outcomes from Intrum Justitia (or the successor field Sub-
Contractor) to LASSY.
2.10
Interfaces with banks including:
2.10.1
credit card authorisation requests from the Contractor to NatWest card
services;
2.10.2
update of bank bin numbers from the Contractor’s Account to LASSY;
2.10.3
update of payment transactions from NatWest Bank (home banking) to LASSY;
and
2.10.4
update of payment transactions from HFC Bank (Goldfish) (or any successor to
HFC Bank (Goldfish)) to LASSY.
2.11
Interfaces with BACS including:
2.11.1
direct debit payment instructions from LASSY to BACS;
2.11.2
new direct debit set up instructions from LASSY to BACS;
2.11.3
updated direct debit account information from BACS to LASSY; and
2.11.4
rejected direct debit payment instructions from BACS to LASSY.
2.12
Interfaces with Royal Mail including the update of address information from Royal Mail
PAF to LASSY.
2.13
Interfaces with DWP including:
2.13.1
update of National Insurance Numbers information from DWP to FLOSSY; and
2.13.2
update of Customer death details from DWP to FLOSSY.
2.14
Interfaces with TV Dealers including:
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2.14.1
updated Customer and TV Dealer information from TV Dealers to LASSY via
email;
2.14.2
manually updated Customer and TV Dealer information from TV Dealers to
LASSY; and
2.14.3
updated Customer and TV Dealer information from TV Dealers to LASSY via
tape.
2.15
Interfaces with Guernsey GSSA including manual input of customer information relating
to the Over 75 Licence from Guernsey GSSA to the BBC System.
2.16
Interfaces with the courts and procurator fiscal including production of court lists or
referrals and bookings both electronically and on reports from LASSY to the courts or
procurator fiscal.
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SCHEDULE 8
BBC SYSTEM
Part 1 – BBC-Owned Elements
1 BBC’s
IPRs
1.1
The BBC shall own the Intellectual Property Rights in the following items and all future
modifications or adaptations of the same made by or on behalf of the Contractor
pursuant to this Agreement:
1.1.1
the BBC’s Data;
1.1.2
the BBC Databases, including the manual licence administration systems for
hotels, ships, places of entertainment, dual addresses and multiple sites;
1.1.3
the BBC Database Data;
1.1.4
the software (excluding the Contractor’s Retained IPRs and any third party
rights), comprising the following software modules:
(i) LASSY;
(ii) TVLEO;
(iii)
Jersey Post Office;
(iv)
Guernsey Post Office;
(v)
Isle of Man Post Office;
(vi) ALF;
(vii) cheque
production;
(viii)
Over 75s refunds;
(ix) cheque
reconciliation;
(x)
credit & debit card payment reconciliation;
(xi)
unpaid manual direct debits;
(xii) Goldfish
reconciliation;
(xiii) homebanking
reconciliation;
(xiv) cheques
reissued;
(xv)
2 year no set guards;
(xvi)
1 year no set guards;
(xvii) complaints
database;
(xviii) braille/large print requests;
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(xix) duplicate
licences;
(xx)
customer on instalments (standing orders);
(xxi)
investigations (Licence held claims);
(xxii) scheme
players;
(xxiii) student
accommodation;
(xxiv) MPs/MEPs/MLAs/LCC;
(xxv) diplomats;
(xxvi) not yet coded - counterfoil;
(xxvii) not yet coded - monthly direct debit;
(xxviii) not yet coded - quarterly & annual direct debit;
(xxix) continuous credit card;
(xxx) manual
payments;
(xxxi) uncharged
receipts;
(xxxii) stamp
encashment;
(xxxiii) manual refunds (including superseded access database); and
(xxxiv) cheque reissues (including superseded access database);
1.1.5
CMDW software;
1.1.6
FLOSSY software;
1.1.7
the TVL Website;
1.1.8
BBC Stationery;
1.1.9
the Service Architecture (but excluding any branding images of the Contractor
or any third parties);
1.1.10
the Service Documentation (but excluding any branding images of the
Contractor or any third parties);
1.1.11
the Contractor Material and Contractor Documentation (but excluding any
branding images of the Contractor or any third parties);
1.1.12
the following domain names: TVlicensing.co.uk, TV-l.co.uk and TV-1.co.uk; and
1.1.13
IVR scripts (incoming and outbound).
2 BBC’s
Equipment
2.1
FLOSSY equipment transferred at the Commencement of Service Date, comprising:
(i) HP
9000/800
server;
(ii)
2 x central processing units;
(iii)
1 gigabyte random access memory;
(iv)
10 x 9 gigabyte disks (2 internal; 8 external);
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(v)
1 x 18 gigabyte disk (external);
(vi)
DAT tape drive (24 gigabyte compressed);
(vii) DLT tape drive (100 gigabyte uncompressed, 200 gigabyte
compressed); and
(viii) CD-ROM
drive.
2.2
CMDW equipment transferred at the Commencement of Service Date, comprising:
(i)
NCR 4800 system hardware;
(ii)
NCR 4800 system software;
(iii)
CLT 971025 CART WOLF LIB tape library;
(iv)
DLT 7000 drive for CTL 9710 LIBR tape library;
(v)
SDW 6200 system (hardware) AWS workstation;
(vi)
SDW 6200 system (software); and
(vii)
Windows NT Server running intrinsic batch schedule.
3
Assigned Telephone Numbers
Campaign Name
Telephone Number
TVL Direct
08003
s.43(2)
TVL Nat Press
08003xxxxxx
TVL DRTV
08003xxxxxx
TVL Blitz Press
08003xxxxxx
TVL Crown Prop
08003xxxxxx
TVL Multi Occ
08003xxxxxx
TVL Consequence
08003xxxxxx
TVL Radio
08003xxxxxx
TVL EWTP
08007xxxxxx
TVL UNKNOWN
08007xxxxxx
TVL Youth Press
08009xxxxxx
TVL Target Zero
08009xxxxxx
TVL Target Zero
08009xxxxxx
TVL - UNKNOWN
08009xxxxxx
TVL - UNKNOWN
08009xxxxxx
TVL - UNKNOWN
08009xxxxxx
TVL - UNKNOWN
08009xxxxxx
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Campaign Name
Telephone Number
TVL - UNKNOWN
08009xxxxxx
TVL - UNKNOWN
08009xxxxxx
TVL - UNKNOWN
08009xxxxxx
TVL - UNKNOWN
08456000961
TVL - UNKNOWN
08456000962
TVL - UNKNOWN
08456000963
TVL - UNKNOWN
08456000964
TVL - UNKNOWN
08456000965
TVL - UNKNOWN
08456000966
TVL - UNKNOWN
08456000967
TVL - UNKNOWN
08456000968
TVL - UNKNOWN
08456000969
TVL - UNKNOWN
08456000971
TVL - UNKNOWN
08456000972
TVL - UNKNOWN
08456000973
TVL - UNKNOWN
08456000974
TVL - UNKNOWN
08456000975
TVL - UNKNOWN
08456000976
TVL - UNKNOWN
08456000977
TVL - UNKNOWN
08456000978
TVL - UNKNOWN
08456000979
TVL - UNKNOWN
08456000981
TVL - UNKNOWN
08456000982
TVL WELSH MINICOM
08456012246
TVL Over75 Licence
08456013359
TVL Guernsey
08456014459
TVL Insert2
08456022066
TVL Punjabi
08456022277
TVL Over 75 Announcement
08456023334
TVL Insert1
08456026022
TVL Homeowner Dec
08456027602
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Campaign Name
Telephone Number
TVL TZ Student P
08456027777
TVL H/Scene
08456028844
TVL UNKNOWN
08456031115
TVL Student Ins
08456033334
TVL CL APPS
08456035566
TVL Student W
08456035656
TVL Heart
08456036663
TVL Over 75 Licence
08456036999
TVL Homemover
08456037666
TVL TV Campaign
08456038844
TVL Apps
08456042406
TVL Gen Enq
08456043406
TVL DD Enq
08456044406
TVL COA
08456045406
TVL Apps
08456046044
TVL Posters
08456046406
TVL Postcards
08456048406
TVL MOD Posters
08456056500
TVL Bus Mailing
08456066066
TVL UNKNOWN
08457283283
TVL Debit Card
08457544544
TVL EO ID Check
08457775544
TVL Radio Asian
08442400411
TVL REVERSE
08442400422
TVL Radio Trials
08442404114
TVL Xmas Tactical
08442404244
TVL Ansaphones
08442414824
TVL Dealer
08442415167
TVL Adamant Refuser
08442415168
TVL Western News
08442415590
TVL Goldfish
08442415697
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Campaign Name
Telephone Number
TVL Gold
08442415698
TVL Gold
08442415702
TVL 1st REM
08442424567
TVL ML92PL92DL92
08442424624
TVL ML91PL91DL91
08442424824
TVL Unlicensed
08442425522
TVL Radio
08442429292
TVL TZ Holiday Homes
08442433555
TVL Scotland
08445001011
TVL Northern
08445001012
TVL Wales West
08445001013
TVL Central East
08445001014
TVL Southern
08445001015
TVL Northern Ireland
08445001017
TVL Holiday Homes
08445219330
TVL licence Issue
08445219364
TVL Apps
08445226666
TVL Gen Enq
08445246246
TVL Over 75 RMS
08445258844
TVL DD ENQ(ICR)
08445337722
TVL Direct
08445502030
TVL Unlicensed
08445763763
TVL TZ Gold
08446000003
TVL PC TV
08446001066
TVL TV1 Letters
08446006022
TVL RLO2 Letters
08446006336
TVL All Other Letters
08446006446
TVL National Homemovers
08446007008
TV PO Literature
08446008400
TV PO Literature
08446008410
TVL Welsh
08446011130
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Campaign Name
Telephone Number
TVL Over 75 ICR
08446033066
TVL Over 75 Leaflet
08446046044
TVL TZ NIreland
08446060080
TVL ML70PL70DL70
08446066044
TVL Hotel
08446066789
TVL ML71PL71DL71
08446066888
TVL 2nd REN
08446071188
TVL Gold
0844 241 5698
TVL Gold
0844 241 5702
Western News
0844 241 5590
TVL Website
0844 241 6468
TVL Micro Targeting
0844 241 7201
TVL Micro Targeting
0844 241 7202
TVL Micro Targeting
0844 241 7203
TVL Micro Targeting
0844 241 7204
TVL Micro Targeting
0844 241 7205
TVL Micro Targeting
0844 241 7206
TVL Micro Targeting
0844 241 7207
TVL Over 75 Unlicensed
0844 241 7208
Over 75 No National Insurance Number
0844 241 7209
Over 75 Licence Renewal - (free)
0844 241 6469
FF9 (TVL Field Letter)
0844 241 5941
AVL (TVL Field Number)
0844 241 5942
TVL Over 75 POPOS
0844 241 6461
TVL MOD Media
0844 241 6462
TVL Student App Form
0844 241 7028
TVL Student Ref Voucher
0844 241 5973
TVL Bronze Follow Up
0844 241 5975
TVL DD Website
0844 241 7167
TVL BBC Website
0844 241 7168
TVL No Set Letter
0844 240 2934
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Campaign Name
Telephone Number
Direct Debit Instalments
0844 240 2935
TVL Over 75 Licence - Death Notification
08456015728
TVL Over 75 Licence callback
08456014671
TVL Radio Times Advert
08000
s.43(2)
TVL Radio Trails
08003xxxxxx
TVL Holiday Home
08445219330
TVL UNKNOWN
08445219364
TVL Over 75 RMS
08445258844
Welsh TVL
08446011130
Part 2 – Contractor-Owned Elements
4
Contractor’s Retained IPRs
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
5
Contractor’s Sole Use Assets
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
6
Contractor’s Shared Use Assets
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
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Part 3 – Third Party
Owned Elements
7 Third
Party
Software
7.1
‘Teradata’ software package, supplied by NCR (as part of the CMDW solution).
7.2
‘Selection Manager’ software package, supplied by Intrinsic who are now owned by SAS
(as part of the CMDW solution).
7.3
‘Business Objects’ software package, supplied by Business Objects.
7.4
Part of the TVL Website software, as developed and maintained by WPP.
7.5
IBM Mainframe systems environment software, as documented in the ‘Overall
Mainframe System And Application Impact Analysis For Portability Analysis Planning
And Documentation Project (PDP)’ document, Version 1.5, Issue 7, dated 06/09/2001.
8 Third
Party
Equipment
8.1
Barton House contact centre (whilst still in use).
8.2
IBM Mainframe systems environment hardware, as documented in the ‘Overall
Mainframe System And Application Impact Analysis For Portability Analysis Planning
And Documentation Project (PDP) document, Version 1.5, Issue 7, dated 06/09/2001.
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SCHEDULE 9
MINIMUM INFORMATION
1 Employees
1.1
The information which the BBC may require the Contractor to disclose pursuant to
Clauses 10.1 and 15.11 (in accordance with Data Protection Legislation) shall be current
and shall include (but is not limited to) the following:
1.1.1
details of all employees or contract staff of the Contractor or any Sub-
Contractor who have, at any time in the period of twelve (12) months preceding
the request, been engaged in performing the Services (including ages, length
of service, pay, notice entitlement, location and job grade) showing by category
numbers of hourly, weekly and monthly paid, full-time, part-time, permanent
and temporary employees, trainees and consultants, pay structure, those on
maternity leave and on long-term sick leave and details of staff medical
problems;
1.1.2
the workforce profile showing age and gender;
1.1.3
copies of employment contracts including offer letters, standard terms,
company rules and disciplinary procedures and details of any collective
agreements (written or unwritten) with such employees and any amendments
thereto;
1.1.4
details of the following benefit schemes (if any) - pensions, employee share
schemes, company cars, bonus/profit-sharing, insurance schemes e.g. BUPA,
season ticket loans;
1.1.5
details of any personal commitments to individual members of staff;
1.1.6
copies of any service agreements of any directors and/or senior executives
employed in the Services;
1.1.7
details of all recognised unions and/or staff associations;
1.1.8
copies of all redundancy/job security agreements with unions;
1.1.9
details of any health or safety complaints or recommendations or claims in the
period of three (3) years preceding the request over the period of the
Agreement;
1.1.10
details of employees who have resigned or been dismissed in the twelve (12)
months preceding the request;
1.1.11
details of any claims in respect of allegations of unlawful discrimination on
grounds of gender or race/ethnic origin;
1.1.12
details of Employment Tribunal, County Court and High Court litigation by or
against current or past employees or trade unions including personal injury
claims, arbitration or mediation, awards and decisions still in effect; and
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1.1.13
a summary of all official or unofficial disputes in the period of three (3) years
preceding the request, settlements reached, number of days lost or general
pattern of workforce towards taking action.
2
Staff Processes and Activities
A Licence Fee collection process/activity matrix for each activity of the Services:
2.1
the number and seniority of staff employed (full and part-time), including organisation
charts;
2.2
types of work/operations involved;
2.3
volumes of work (daily and monthly) by type, including any trends and peaks (showing
the relationship between operations and computer transactions);
2.4
interfaces with third parties, including the type of interface (e.g. electronic or physical),
frequency, format and delivery channels; and
2.5
input and output types e.g. manual versus OCR, letters/phone calls received, volume of
licences (new/renewal), refunds, payment channel segmentation, number of visits
scheduled (success, sales), court cases and calls received (call analysis by type,
customer segment, severity).
3 Systems
Information
3.1
All Service Documentation.
3.2
Accurate and up to date information on all software comprising the BBC Systems.
3.3
Current versions of data back up files, application files, system test data and specialist
test software used in the provision of the Services.
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SCHEDULE 10
AGREEMENT DOCUMENTATION
1 Purpose
1.1
The purpose of this Schedule 10 is to describe the required documentation relating to
the provision of the Services that shall be produced by the Contractor and delivered or
made available to the BBC for approval during the term of the Agreement. The
Agreement Documentation shall include:
1.1.1
the Contractor’s quality management system documentation;
1.1.2
Contractor Documentation;
1.1.3
Contractor Materials;
1.1.4
the Service Documentation;
1.1.5
other documentation including, by way of example only, stationery, standard
correspondence, application forms, literature and policy statements;
1.1.6
Disaster Recovery Plan;
1.1.7
Security Plan;
1.1.8
the inventory documentation described in paragraph 5 below; and
1.1.9
the training and education materials described in paragraph 6 below.
2 Service
Documentation
2.1
The Service Documentation will detail:
2.1.1
the different elements of the Service which produce deliverables or perform
functions using manual and/or automated means;
2.1.2
the boundaries, interfaces, processing volume capacity, inputs and outputs of
these Service elements, including their relationship with third parties;
2.1.3
the resource requirements for the staffing of these Service elements, including
details of seniority, job descriptions and skills requirements;
2.1.4
the procedures and processes used in provision of the Service;
2.1.5
how systems and other equipment should be operated in providing the Service;
2.1.6
how systems and other equipment should be supported and maintained;
2.1.7
the assets used in provision of the Service;
2.1.8
technical design specification as described in paragraph 3 below;
2.1.9
system user documentation as described in paragraph 4 below; and
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2.1.10
technical support documentation.
2.2
The Contractor shall produce documentation which will detail business processes and
procedures used in provision of the Service and associated information including:
2.2.1
the number and seniority of staff employed (full and part-time) including
organisation charts showing how staff are deployed to perform business
processes forming part of the Service;
2.2.2
comprehensive process models for all elements of the Service including
support processes showing how each process is staffed and any working
procedures and standards documentation;
2.2.3
volumes of work (daily and monthly) by type including any trends and peaks
(showing the relationship between operations and computer transactions);
2.2.4
interfaces with third parties including the type of interface (e.g. electronic or
physical), frequency, format, delivery channels; and
2.2.5
input and output types e.g. manual versus OCR, letters/phone calls received,
volume of licences (new/renewal), refunds, payment channel segmentation,
number of visits scheduled (success, sales), Court cases, calls received (call
analysis by type, customer segment, severity).
3
Technical Design Documentation
3.1
The Contractor shall fully document and specify the Service Environment for the BBC
Systems. This documentation shall define the overall Service Architecture and
Technology Plan. At the highest level, the BBC System shall be defined in terms of:
3.1.1
computing architecture which provides a
logical view of the information,
computing technology, and computing standards; and
3.1.2
computing environment which denotes the
physical infrastructure of the
computing implementation.
3.2
Application
3.2.1
The Contractor shall define the logical view of the applications required to
support the business, including the boundaries and dependencies of each
application and their impact on the way business is conducted in the
organisation. Application architecture is composed of:
(i)
a process architecture;
(ii)
a data architecture; and
(iii)
application build instructions or configuration data.
3.2.2
The Contractor shall define the process architecture which will:
(i)
provide a common and accepted business definition for each business
process;
(ii)
define the inter-relationships and dependencies between business
processes;
(iii)
identify common business processes that are used by more than one
business function; and
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(iv)
define the data used and produced by each process.
3.2.3
The data architecture shall include documentation on how the data is managed,
document the data that is created, read, updated and deleted by each business
process, data sources and restrictions on data usage.
3.3
Development
The Contractor shall provide development documentation which shall define the
standards for the types of hardware, software, methods, and procedures used in the
systems development process (i.e. requirements, definition, design, coding, testing,
implementation and post-implementation support). The development environment shall
physically implement this.
3.4
Platform
The Contractor shall define the essential computing infrastructure required to support
the execution, development, and operations environment. The environment shall
represent the physical implementation of the logical architecture and shall clearly define
all hardware and software used, including configurations and communications links for
elements including, but not limited to, personal computers, servers, local area network
and wide area network.
3.5
Operations
The operations document shall describe the architecture and environment using the
following categories as a minimum and for each category standards, procedures, actual
data and deliverables (e.g. reports and statistics) shall be included (where applicable):
3.5.1
data and storage management;
3.5.2
event management;
3.5.3
electronic software distribution;
3.5.4
network management;
3.5.5
application and database management;
3.5.6
job scheduling, including batch scheduling;
3.5.7
help desk and user support, including fault status logs;
3.5.8
configuration and administration;
3.5.9
technology change management;
3.5.10
licence management;
3.5.11
performance management;
3.5.12
output management;
3.5.13
security management.
4 System
User
Documentation
The Contractor shall produce and maintain System user documentation to support staff in the
correct use of any systems and other equipment which staff use in their roles in providing the
Service.
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5 Inventory
Documentation
5.1
The Contractor shall produce inventory documentation to cover all assets including, but
not limited to, hardware systems, software, buildings and other equipment.
5.2
The inventory documentation will detail for each element (where applicable) description,
specifications, version numbers, value and ownership.
6
Training and Education Materials
6.1
The Contractor shall produce training and education materials that will support the
education and training of staff in the performance of their roles in business processes
which form part of the Service.
6.2
The Contractor shall produce training and education materials that afford the staff an
understanding of the Service, and their role within it.
6.3
The Contractor shall produce training and education materials that will support the
education and training of staff in the appropriate use of systems and any other
equipment which staff use in their roles in providing the Service.
7
Standards, Format and Distribution of Documentation
7.1
The Contractor shall produce guidelines and standards for the Service Documentation
and submit such guidelines and standards to the BBC for discussion, amendment and
approval in advance of any such document production.
7.2
The Contractor shall supply and maintain a documentation plan which shall identify all
documentation to be prepared by the Contractor for the Services to be provided to the
BBC. The Contractor shall define a documentation tree structure showing the
relationships between each document.
7.3
The Contractor shall define procedures for the control and issue of the documentation
including amendments to the documentation.
7.4
The Contractor shall supply copies of documents for distribution within the BBC.
7.5
The BBC shall be entitled to make copies of all documentation referred to in this
Schedule 10 in the Contractor’s possession or control.
7.6
The Contractor shall produce guidelines and standards for the BBC System.
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SCHEDULE 11
AGREEMENT MANAGEMENT
1
Account Management Team
1.1
The BBC and the Contractor shall manage their responsibilities under the Agreement by
the establishment of points of contact as agreed between the BBC and the Contractor
for all relevant areas of the Services within one month of the date of execution of this
Agreement.
1.2
Upon establishment of the points of contact each Party shall advise the other of any
proposed change of personnel of the points of contact before such change occurs.
1.3
Job titles used in this Schedule 11 are the same as those contained in the Dispute
Resolution Procedure.
2
Reports
2.1
The Contractor shall:
2.1.1
compile and provide weekly operational status reports to the BBC which shall
include but not be limited to call volumes received, tracking against the
Capacity Plan, mail volume receipts, outstanding BBC enquiries and ex gratia
payments;
2.1.2
respond to reasonable requests for information from the BBC in not more than
five Business Days unless prior agreement has been obtained from the BBC;
and
2.1.3
notwithstanding paragraph 2.1.2, the Contractor will respond to urgent PR
enquires immediately through the appropriate points of contact.
2.2
The Contractor shall provide a monthly Service report in relation to the preceding
month’s performance no later than the fifth Business Day of the following relevant
month. This shall include but not be limited to the data listed in this paragraph and this
list shall be subject to ongoing review by the Contractor and the BBC and amended
where necessary:
2.2.1
Licence sales volumes by payment method including part Licences expressed
as fractions;
2.2.2
Licence sales value by payment method which shall include the full value of all
Short Term Licences and Over 75 Licences issued;
2.2.3
Over 75 Licence sales value and volumes, including a breakdown between
National Insurance Number and non National Insurance Number licences;
2.2.4
calls offered;
2.2.5
calls answered;
2.2.6
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx;
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2.2.7
the volume of abandoned calls;
2.2.8
abandoned call rate;
2.2.9
grade of service;
2.2.10
ineffective calls;
2.2.11
ineffective call rate;
2.2.12
failed service days;
2.2.13
the volume of complaint calls;
2.2.14
a breakdown of outbound calls made which should include but not be limited to
the volume of calls made, the proportion of calls made where the correct party
was contacted, the number of Licence sales achieved from outbound calls, and
the proportion of outbound sales calls made where the correct party was
contacted;
2.2.15
data relating to back office correspondence volumes including the days taken
to handle them on a 12 month rolling basis in respect of:
(i) non-complaint
letters;
(ii)
complaint letters; and
(iii)
Licence issues overall (including rejects);
2.2.16
volume of mailings generated by LASSY, including volume of undelivered
mailings;
2.2.17
a monthly analysis of complaints showing complaints within and outside the
Contractor’s control, broken down according to whether they relate to policy,
third parties, staff performance, data accuracy, the Contractor’s agents,
campaigns or marketing;
2.2.18
a 12 month rolling summary of the Contractor’s performance in relation to the
Service Levels together with a breakdown of any Service Credits which are
due; and
2.2.19
the information listed in this paragraph on a 12 month rolling basis:
(i)
enforcement performance results including but not limited to the
number of visits made to licensable and unlicensable properties,
including TV Dealers and other commercial premises, the results of
visits and success rates;
(ii)
the number of employees employed in enforcement and the number of
Employees in enforcement that are operational;
(iii)
sales results from visits broken down by payment method;
(iv)
sales in relation to TVL 43 mailing volumes and other field related
activities;
(v) Prosecution
statistics
including crude evader population and crude
evaders statistics, Code 8s, Code 9As, evaders caught, cases laid,
cases heard, convictions, cases withdrawn, fines imposed, costs
awarded, costs received, search warrants (requested, applied for,
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granted, executed), appeals (set aside, received, heard, accepted,
rejected, abandoned);
(vi) statistics
detailing
reported
TV
Dealer notifications and Licence sales
resulting from such notifications; and
(vii)
Over 75 Licence processes including outstanding applications.
The Parties acknowledge that the information provided in paragraph 2.2.17(i) to (vi) shall
be that available at the time the information is provided and shall not be a report based
on the previous month as a whole. As part of the Transformation Responsibilities, the
information will be updated in a more timely manner than at the date of this Agreement.
3
Meetings
3.1
Executive Quarterly Review
3.1.1
Within the first twelve months following the Commencement of Service Date,
meetings will be held between BBC Head of Revenue Management and the
Contractor’s Business Director promptly after the end of each Quarter. The
purpose of the meeting is to discuss the high level strategy for the:
(i)
provision of the Services;
(ii)
operation of the Agreement; and
(iii)
where appropriate, updating the list of Relevant Employees.
3.2
Monthly Contract and Service Delivery Review
3.2.1
The BBC’s Head of Sales and Operations and other staff, and the Contractor’s
Business Director and other staff shall hold contract and service delivery review
meetings on a monthly basis no later than the eighth Business Day of each
month (or other such frequency as the Parties may agree) throughout the Term
for the purposes of:
(i)
reviewing the performance of the Services to ensure that both Parties
are fully informed of any information available to the other Party on
matters which may have an impact on either Party’s obligations
pursuant to this Agreement;
(ii)
discussing, and wherever possible agreeing, how the Parties should
respond to any such information and/or impact;
(iii) considering
contractual matters including the contractual aspects of
issues arising between the Parties and changes to the Agreement; and
(iv)
reviewing the progress and status of all business change, assessing
the issues and risks in a constructive manner to ensure the resolution
to the benefit of all parties, and providing a steering group for driving
and ensuring the correct business change to meet the objectives of
both Parties.
3.2.2
In particular, without prejudice to the rights or obligations of either Party under
this Agreement, the representatives at the contract service delivery review
meeting shall cover the Contractor’s performance against the descriptions of
the Services and Service Levels and may include discussion of (without
limitation thereto):
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(i)
performance against Service Levels;
(ii)
problem management in accordance with paragraph 5 below;
(iii) Charges;
(iv)
application of any financial remedies, including without limitation
thereto, Service Credits and Liquidated Damages;
(v)
the risk analysis conducted in accordance with the risk management
procedure described in paragraph 4;
(vi)
the volume, nature and status of any Customer complaints and the
steps being taken by the Contractor to avoid similar complaints in the
future;
(vii)
service improvement reports as described in paragraph 6 below.
(viii) consideration of any issues arising out of, any intelligence,
management information or other reports available to the Parties,
relating to the historic performance of the Services;
(ix)
consideration of any intelligence or other information available to either
Party which may reasonably be expected to influence demand;
(x)
any issues of which either Party is aware which may impact upon the
smooth and efficient operation of the Services (including without
limitation any technical, operational or human resource issues);
(xi)
consideration of the implications of any matter or circumstance of which
either Party is aware might reasonably be expected to lead to any
significant impact on either Party’s operations or ability to perform its
obligations under this Agreement;
(xii)
consideration of actions resulting from the findings of Customer
satisfaction surveys or other quality assurance measures conducted by
or on behalf of the BBC;
(xiii) IS/IT
issues;
and
(xiv)
proposals for Agreement changes.
3.3
Quarterly Joint Planning Meetings
The BBC and the Contractor shall, together with the Category 3 to 6 Provider, meet
promptly after the end of each Quarter. The purpose of the meeting will be to:
3.3.1
review performance against the previous Quarter’s Quarterly Activity Plan and
the Capacity Plan;
3.3.2
review all Estimated Charges in accordance with Schedule 13; and
3.3.3
agree Quarterly Activity Plan, Annual Activities Plan and Capacity Plans.
4
Risk Management Procedure
The Contractor shall maintain an on-going risk analysis review of the Services and any major
business or technological change. The Contractor shall inform the BBC at the contract and
service review meetings of any potential risks to the continued successful delivery of the
Services and demonstrate how these are being managed.
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5 Problem Management Procedure
5.1
The Contractor shall provide a Problem management procedure for agreement with the
BBC one month prior to the Commencement of Service Date, which shall include
procedures for:
5.1.1
prioritising Problems;
5.1.2
reporting progress on the resolution of Problems; and
5.1.3
escalating Problems.
5.2
The Contractor’s Problem management procedure shall allow the adjustment of the
priority in accordance with the provisions of this Agreement and the severity of the
Problem, and take into account the length of time which it has taken or is likely to take to
achieve resolution.
5.3
For the purposes of this paragraph 5, “
Problem” shall mean any problem or issue
affecting the operation of the Services.
5.4
The Contractor shall implement the Problem management procedure once agreed with
the BBC pursuant to paragraph 5.1.
5.5
The Contractor shall notify the person nominated by the BBC immediately and provide
an exception report within 24 hours of notification in the event of any failure to meet any
of the following:
5.5.1
Service requirements;
5.5.2
Service Levels;
5.5.3
security requirements;
5.5.4
BBC Standards and BBC Policies;
5.5.5
IS/IT services.
5.6
Exception reports shall include details of the reason for failure and of any action being
taken to remedy the situation.
6
Service Improvement Procedure
6.1
The Contractor shall produce annually, by the end of each calendar year of the Term, a
Service improvement report for the subsequent Financial Year, which shall set out:
6.1.1
the potential improvement opportunities for the effectiveness and/or the
efficiency of the Services; and
6.1.2
if appropriate, the Service improvements that have been made.
6.2
The Contractor shall implement such Service improvements once agreed with the BBC.
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SCHEDULE 12
SERVICE LEVELS AND SERVICE CREDITS
1 Introduction
The Contractor shall ensure that all Services are provided at Service Levels which
meet the Service Targets set out in Table 1 below.
Where the Service Targets are not
fully met the Contractor shall provide the BBC with Service Credits as a credit against
the Charges in accordance with this Schedule 12, in recognition of the degradation of
the Service.
2
Monitoring and Reporting on Service Levels
2.1
The Contractor shall monitor and record throughout the Term the contact
volumes and other performance measures necessary to determine the Service
Levels attained by it in providing the Services against the Service Targets.
2.2
s.43(2) xxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
2.3
The Contractor shall report to the BBC within
s.43(2) xxx xxxxx of the end of
each Collecting Accounting Period full details of the Service Levels achieved
against the Service Targets in that Collecting Accounting Period and on a rolling
three-monthly basis ending at the end of that Collecting Accounting Period.
Such report shall also show the Service Credits which have accrued, if any, for
that Collecting Accounting Period.
2.4
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
2.5
The Contractor shall be responsible for gathering and presenting Service
performance information to the BBC for review at the monthly service review
meeting described in Clause 3.2. The BBC reserves the right in addition to
other rights under this Agreement to gather information in respect of Service
performance in order to confirm the Contractor’s data and to discuss any
discrepancies at that meeting.
2.6
The Contractor will provide detailed reports of service performance (in a form to
be agreed between the Contractor and the BBC) such that Service Credits
(where applicable) can be calculated prior to submission by the Contractor in
accordance with the Invoicing Procedure in Schedule 14.
s.43(2) xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
3
Service Levels and Service Targets
Table 1
Service Level
Service Target
Definition / Clarification
Customer Service
1
Time to Answer Telephone in the
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
period from Commencement of
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
Services until the 31st October
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
2008.
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
1a
Time to Answer Telephone during xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
the period commencing 1st xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
November 2008 and ending at Go xxxxx
xxxxx xxxxx xxxxx xxxxx
Live other than in the event that the
xxxxx xxxxx xxxxx xxxxx
criteria set out in row 1b are
achieved.
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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Service Level
Service Target
Definition / Clarification
1b
Time to Answer Telephone during xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
the period prior to the date of xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
implementation of
s.43(2) xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
1c
Time to Answer Telephone during xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
the period commencing the xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
calendar month following either xxxxx
xxxxx xxxxx xxxxx xxxxx
s.43(2) xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
COMMERCIAL IN CONFIDENCE
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Service Level
Service Target
Definition / Clarification
2
Abandon Rate of Calls
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
COMMERCIAL IN CONFIDENCE
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Service Level
Service Target
Definition / Clarification
2a
Customer Abandon Rate of Calls xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
from 1st November 2008
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
3
Ineffective Call Rate
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
4
Time to Respond to Postal xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
Correspondence from the
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
Commencement of Services Date xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
until 31st March 2009
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
4a
Time to Respond to Postal xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
Correspondence from 1st April 2009 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
until the end of the Term.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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Service Level
Service Target
Definition / Clarification
5
Time to handle Customer
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
complaints
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
6
Time to respond to email xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
correspondence to Customer in the xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
period from Commercement of xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
Service Date until 31st March 2009.
xxxxx xxxxx
xxxxx xxxxx
6a
Time to respond to email xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
correspondence to Customer from xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
1st April 2009 until the end of the xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
Term.
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx
7
Time to respond to BBC
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
correspondence enquiries
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
Monthly Complaints Levels
COMMERCIAL IN CONFIDENCE
129
Service Level
Service Target
Definition / Clarification
8
Monthly Complaints Levels
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
TV Licence Issue
9
Time to make data available for the xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
issue of Licences including rejects
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx
3.1
Surges in Demand
3.1.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
Table 1
Demand Forecast Tolerance (monthly)
Year of
Per cent of
Per cent of
Per cent of
Agreement from
Telephone
Telephone
Telephone
Commencement
contacts above
contacts above
contacts above
of Service Date
Capacity Plan level Capacity Plan level Capacity Plan level
(daily tolerance)
(daily tolerance)
(daily tolerance)
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
3.1.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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3.2
Definition of Measurements
3.2.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
3.2.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx xxxxx
•
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
3.2.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
3.3
Table 3 - Service Credit Thresholds
3.3.1
Grade of Service (Service Level 1 at Table 1)
Service Measure
Service
Achieved
Points
Target
Level
Level
Time to Answer Telephone
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
COMMERCIAL IN CONFIDENCE
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3.3.2
Grade of Service (Service Levels 1a, 1b and 1c at Table 1)
Service Measure
Service
Achieved
Points
Target
Level
Level
Time to Answer Telephone
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
3.3.3
Abandon Rate
Service Measure
Service
Achieved
Points
Target
Level
Level
Abandon Rate of calls
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
COMMERCIAL IN CONFIDENCE
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3.3.4
Customer Abandon Rate (Service Level 2a as at Table 1)
Service Measure
Service
Achieved
Points
Target
Level
Level
Customer Abandon Rate of calls
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
3.3.5
Ineffective Rate
Service Measure
Service
Achieved
Points
Target
Level
Level
Ineffective Call Rate
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
COMMERCIAL IN CONFIDENCE
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3.3.6
Correspondence Response Time (Service Level 4 at Table 1)
Service Measure
Service
Achieved Points
Target
Level
Level
Time to Respond to Postal
xx
xx
xx
Correspondence
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
xx
3.3.7
Correspondence Response Time (Service Level 4a at Table 1)
Service Measure
Service
Achieved Points
Target
Level
Level
Time to Respond to Postal
xxxxx
xxxxx xxxxx xxxxx
xxxxx
Correspondence
xxxxx
xxxxx
In the event that both targets are
xxxxx xxxxx xxxxx
xxxxx
xxxxx
missed, that missed by the
xxxxx xxxxx xxxxx
xxxxx
greater number of percentage
xxxxx xxxxx
xxxxx
points shall be used to calculate
xxxxx
the Service Credit Points.
xxxxx
xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
134
Service Measure
Service
Achieved Points
Target
Level
Level
xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx
3.3.8 Complaint
Response
Time
Service Measure
Service
Achieved
Points
Target
Level
Level
Time to handle Customer
xx
xx
xx
complaints
xx
xx
xx
xx
xx
xx
3.3.9
Email Response Time (Service Level 6 at Table 1)
Service Measure
Service
Achieved
Points
Target
Level
Level
Time to respond to email
xx
xx
xx
correspondence to Customer
xx
xx
xx
xx
xx
xx
COMMERCIAL IN CONFIDENCE
135
3.3.10 Email Response Time (Service Level 6a at Table 1)
Service Measure
Service Target
Achieved
Points
Level
Level
Time to respond to email
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
correspondence to Customer
xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx.
xxxxx xxxxx
3.3.11 BBC Enquiry Response Time
Service Measure
Service
Achieved
Points
Target
Level
Level
Time to respond to BBC
xxxxx
xxxxx
xxxxx
correspondence enquiries
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
3.3.12 Monthly Complaint Levels
Service Measure
Service
Achieved
Points
Target
Level
Level
COMMERCIAL IN CONFIDENCE
136
Service Measure
Service
Achieved
Points
Target
Level
Level
Monthly Complaints Levels
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
3.3.13 Data Availability Levels
Service Measure
Service
Achieved
Points
Target
Level
Level
Time to make data available for
xxxxx
xxxxx
xxxxx
the issue of Licences including
rejects
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
3.4
Service Credit Calculation
3.4.1
The Service Credits shall be calculated for each Collecting Accounting
Period in which the Service Credits are accrued in accordance with the
method set out in Paragraph 3.4.2 below.
3.4.2
Service Credits shall operate on a points basis based on the actual
achieved level of Service against the Service Target as set out in Table
3 above. For each point accrued in any Collecting Accounting Period,
the Contractor shall credit the BBC with the value set out against such
Financial Year in Table 4 below on a cumulative basis.
COMMERCIAL IN CONFIDENCE
137
Table 4
Financial
Service Credit
Year
per Point (£’s)
xxxxx xxxxx
xxxxx
xxxxx xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
138
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
139
SCHEDULE 13
CHARGES
1
Definitions
The following definitions shall apply to this Schedule 13:
1.1
“
Accounting Principles” means those accounting principles used by the
Contractor which should be consistent with:
1.1.1
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
1.1.2
UK Generally Accepted Accounting Principles.
1.2
“ARC Scheme Charge” is the charge levied in accordance with paragraph
5.
1.3
“
Contractor Income” means, in relation to any Financial Year, the aggregate
Charges (ex VAT) paid or payable (if not already paid) by the BBC to the
Contractor pursuant to this Agreement in that Financial Year in respect of
Services actually delivered in that Financial Year
s.43(2) xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
.
1.4
“
Gross Capita Licence” means:
1.4.1
any Licence where the Issue Fee has been paid for, from the
Commencement of Service Date, by means of: annual direct debit,
DDI Scheme, monthly direct debit, quarterly direct debit, credit card,
debit card, home banking, internet, the Goldfish scheme, saving
stamps redeemed through the Contractor and cash, postal orders and
cheques through the post to the Contractor; and
1.4.2
any Over 75 Licence, multiple Licence, hotel Licence, or business
Licence issued by or processed through the Contractor from the
Commencement of Service Date,
but for the avoidance of doubt shall not include any individual Licences
recorded against an ARC Licence scheme. Where any such Gross Capita
Licence covers a period of less than 12 months in duration then for the
purposes of calculating the aggregate number of Gross Capita Licences; a
Licence of shorter than 12 months duration shall be counted as a fraction being
the number of months covered by the Licence divided by 12. For the avoidance
of doubt in the event that a change in legislation relating to the Licence or a
BBC Policy results in a proportion of Licence Fee payers being issued more
than one Licence during any Financial Year then for the purposes of calculating
Licence Sale Charges, RST Bonus, RST Rebate
s.43(2) xxxxx xxxxx xxxxx
the
COMMERCIAL IN CONFIDENCE
140
number of Gross Capita Licences shall be deemed to be
s.43(2) xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
.
1.5
“Gross Licence Sales” means, in any Financial Year or part thereof where the
context permits, the aggregate of all Licences sold (or Over 75 Licences issued)
in that Financial Year or part thereof, excluding ARC Licences. For the
avoidance of doubt where Gross Licence Sales in a Financial Year include
Licences of less than 12 months duration these should each be counted in the
aggregate of all Licences sold in that Financial Year’s figures as a fraction of a
Licence, being the duration in months of the Licence divided by 12.
1.6
“Gross non-Capita Licence” means any Licence where the Issue Fee has been
paid, from the Commencement of Service Date, by means of: CEE, MCP,
counterfoil Licence sold directly to the public by either the Post Office Limited,
Jersey Post, Guernsey Post, Isle of Man Post Office or Paypoint, and saving
stamps redeemed through Post Office Limited and also means any Over 75
Licence issued by Post Office Limited from the Commencement of Service
Date. Where any such Gross non-Capita Licence sold covers a period of less
than 12 months in duration then for the purposes of calculating the aggregate
number of Gross non-Capita Licences sold a Licence of shorter than 12 months
duration shall be counted as a fraction being the number of months covered by
the Licence divided by 12. For the avoidance of doubt in the event that a
change in legislation relating to the Licence or BBC Policy results in a
proportion of Licence Fee payers being issued more than one Licence during
any Financial Year, then for the purposes of calculating the Licence Sale
Charges, RST Bonus, RST Rebate
s.43(2) xxxxx xxxxx xxxxx, the number of
Gross non-Capita Licences shall be deemed to be
s.43(2) xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
.
1.7
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
1.8
“
Gross Sales Value” means, in any Financial Year or part Financial Year,
where appropriate, the aggregate value of Gross Licence Sales in that Financial
Year or part Financial Year, where appropriate.
1.9
“
Historic Licence” means a Licence sold in the Financial Year ending 31
March 2002.
1.10
“
Licence Sale Charges” means the
s.43(2) xxxxx xxxxx
contained in Table 4.
1.11
“
Management Costs” means the costs attributed by the Contractor as a
contribution to the Contractor’s central overheads in any given Contractor Year,
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
.
1.12
“
Milestone Payments” means the payments set out in Tables 2 and 3.
1.13
“
Net Sales Value” means, in any Financial Year or part Financial Year, where
appropriate, the aggregate value of all Gross Licence Sales in that Financial
Year or part Financial Year, where appropriate, less the total value of any
transactions which result in a reduction in monies received or owing in respect
of such Gross Licence Sales, such as Refunds, Cancellations, revocations or
deletions.
COMMERCIAL IN CONFIDENCE
141
1.14
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
1.15
“
Rebased Gross Capita Licence” means a Gross Capita Licence which has
been rebased according to the procedure described in paragraph 4.5 of this
Schedule 13.
1.16
“
Rebased Gross non-Capita Licence” means a Gross non-Capita Licence
which has been rebased according to the procedure described in paragraph 4.5
of this Schedule 13.
1.17
“
Rebased Gross Licence Sales” means, in any Financial Year, (i) the
aggregate of the Rebased Gross Capita Licences sold and the Rebased Gross
non-Capita Licences sold in that Financial Year or, (ii) where appropriate,
Rebased Historic Licences sold in that Financial Year; or, in each case in the
first or final Financial Year of this Agreement, in a part Financial Year.
1.18
“
Rebased Historic Licence” means a Historic Licence which has been
rebased according to the procedure described in paragraph 4.5 of this
Schedule 13.
1.19
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
1.20
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
1.21
“
Statement of Account” means, in relation to any Contractor Year, a written
statement setting out the Turnover, actual costs, expenses and pre-tax profit in
providing the Services over the preceding Contractor Year (or part thereof in the
case of the first and last years of the Term). For the purposes of this definition,
costs shall be:
1.21.1
depreciation of assets employed in the provision of the Services,
including Contractor replacement costs amortised over the life of the
asset (except insofar as the BBC have agreed to pay for capital
expenditure up front);
1.21.2
operating expenditure relating to the provision of the Services, with an
analysis showing the costs of staff, consumables, sub-contracted and
bought-in services (including details of all transactions with third
parties);
1.21.3
interest, expenses and other third party financing costs in providing the
Services; and
1.21.4
overhead recoveries that have been made in relation to the Services
including the Management Costs.
Such Statement of Account shall include accounting notes, as appropriate.
1.22
“
Turnover” means, in relation to any Contractor Year, the aggregate Charges
(ex VAT) paid or payable (if not already paid) by the BBC to the Contractor
COMMERCIAL IN CONFIDENCE
142
pursuant to this Agreement in that Contractor Year for Services actually
delivered in that Contractor Year,
s.43(2) xxxxx xxxxx xxxxx
collected by the
Contractor in that Contractor Year.
1.23
“
Variable Charges” means those charges set out in Part B of this Schedule 13,
being the
Licence Sale Charges, the ARC Scheme Charges
s.43(2) xxxxx
xxxxx xxxxx xxxxx xxxxx
2
Charges Calculated on a Monthly Basis
The Charges payable by the BBC to the Contractor shall be calculated on a monthly
basis in accordance with the provisions of this Schedule.
A Fixed
Charges
3
Monthly Fixed Charge
3.1
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
.
Table 1 - Fixed Charges
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
COMMERCIAL IN CONFIDENCE
143
3.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx
3.3
xxxxx xxxxx xxxxx xxxxx xxxxx
3.3.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
144
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx
a) xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
b) xxxxx xxxxx
xxxxx
c) xxxxx xxxxx xxxxx xxxxx)
xxxxx
d) xxxxx xxxxx
xxxxx
e) xxxxx xxxxx xxxxx
xxxxx
f) xxxxx xxxxx xxxxx
xxxxx
g) xxxxx xxxxx
xxxxx
h) xxxxx xxxxx xxxxx
xxxxx
i) xxxxx xxxxx xxxxx
xxxxx
j) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
k) xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
l) xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
m) xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
3.3.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
B
xxxxx xxxxx xxxxx
4
xxxxx xxxxx xxxxx
4.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
145
4.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx:
COMMERCIAL IN CONFIDENCE
146
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
4.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
4.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx:
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
4.5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
147
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
5
ARC Licence Charges
5.1
The ARC Scheme Charge payable by the BBC to the Contractor for
administration of the ARC Licence schemes by the Contractor is
s.43(2) xxxxx
per month per ARC Licence scheme so administered at that month end (the
“
ARC Scheme Unit Price”).
5.2
No less than four months prior to the beginning of each Financial Year and in
accordance with paragraph 10.1 of this Schedule 13, the Parties shall agree an
estimated ARC Scheme Charge based on the estimated number of ARC
Licence schemes to be administered by the Contractor at each month end in
that coming Financial Year. Such estimated ARC Scheme Charge shall be
calculated by the BBC in equal monthly instalments during that Financial Year
as the average number each month end multiplied by 12 multiplied by the ARC
Scheme Unit Price. (“
Estimated Monthly ARC Scheme Charge”). At Financial
Year End there shall be an adjustment calculated in accordance with paragraph
11.
6
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
6.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
6.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
148
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
6.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
6.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
6.5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx x xxxxx xxxx
xxxxx
xxxxx
COMMERCIAL IN CONFIDENCE
149
xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx x xxxxx xxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
7
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
7.1
xxxxx xxxxx xxxxx xxxxx xxxxx
7.1.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
7.1.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx.
7.1.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
7.1.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
150
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
7.1.5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
7.2
xxxxx xxxxx xxxxx xxxxx
7.2.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
7.2.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
7.2.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
7.2.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
7.2.5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
7.2.6
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
151
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
7.2.7
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
152
s.43(2)
COMMERCIAL IN CONFIDENCE
153
COMMERCIAL IN CONFIDENCE
154
7.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
8
xxxxx xxxxx xxxxx
8.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
8.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
8.2.1
xxxxx xxxxx xxxxx xxxxx xxxxx;
8.2.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
8.2.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
8.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
8.3.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
8.3.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
9
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
9.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
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10
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
10.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx:
10.1.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
10.1.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
10.1.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
10.1.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
10.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
10.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
10.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
11
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
12
xxxxx xxxxx xxxxx xxxxx
12.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
12.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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xxxxx
xxxxx
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xx xxxxx
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xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
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xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
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xxxxxxxxxxxxxx xxx
xx xx
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xx
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xxxxx
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
160
xxxxx xxxxx xxxxx
1)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
2)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
13
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
13.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
13.1.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
13.1.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
13.1.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
13.1.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
13.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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13.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
13.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
13.5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
13.5.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx;
13.5.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
13.5.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14
xxxxx xxxxx xxxxx xxxxx
14.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
162
14.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.5.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx:
(i)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
(ii)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
(iii) xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.5.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.6
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.7
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.8
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
163
14.9
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.10 xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
14.10.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
14.10.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
164
SCHEDULE 14
INVOICING PROCEDURE
1 BBC
Payment
Authority
1.1
The Contractor shall, prior to submitting any invoice pursuant to paragraph 1.2 below,
submit a copy of that invoice to:
FAO:
s.40(2) xxxxx
Finance Manager
Room
322
Henry Wood House
3-6 Langham Place
London W1A 1AA
Telephone number: (020) 7765 4394
1.2
The Contractor shall thereafter submit the invoice for payment to:
BBC Accounts Payable
4th Floor Post Room,
Villiers
House,
Haven
Green,
The
Broadway,
Ealing,
London W5 2PA
or such addressee and address as the BBC shall from time to time advise.
2 Invoice
Details
2.1
Invoices submitted by the Contractor to the BBC shall specify the following information
either on the face of the invoice or in an attached schedule(s):
2.1.1
the Contractor’s name, invoice number, VAT number, date of invoice and tax
point date relating to the rate of VAT shown;
2.1.2
the address to which confirmation of payment of the remittance by the BBC to
the Contractor should be sent;
2.1.3
the services provided to the BBC to which the Charges relate; and
2.1.4
the Agreement reference and, where appropriate, the purchase order numbers.
COMMERCIAL IN CONFIDENCE
165
2.2
The invoice shall detail the sum of:
2.2.1
the total value of the Charges excluding VAT for the Services provided to the
BBC;
2.2.2
the total value of Service Credits payable by the Contractor to the BBC shall
be deducted from the relevant invoice; and
2.2.3
any other costs net of VAT not covered by paragraphs 2.2.1 and 2.2.2 above to
which the invoice relates.
3
Invoicing Procedures
3.1
Invoices for Services must be submitted by the Contractor by the 5th day of the month
before the relevant Services to which the invoice relates are provided and may be paid
by the BBC by the 25th day of that month
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx (if any) or if not, shall be paid by the BBC 30 days after
the Services have been provided.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
3.2
For the avoidance of doubt, in the event that the thirtieth day (as referred to in
paragraph 3.1 above) falls on a Saturday, Sunday or public holiday, payment will be
made on the next Business Day.
3.3
Service Credits will be reported monthly and accounted for Quarterly as described in
Schedule 12. Service Credits shall be separately identified as a deduction from the
invoice subsequent to Quarter end. For illustrative purposes this would mean Service
Credits accrued in the first Quarter of a Financial Year will be agreed by both Parties
during July and deducted from the invoice issued in July.
COMMERCIAL IN CONFIDENCE
166
SCHEDULE 15
KEY PERSONNEL
This Schedule 15 sets out the Contractor’s Key Personnel who will initially be responsible for
Transition, Transformation and longer-term operation of the Services.
1.1 Transition
The Contractor will assign the following Key Personnel for the Transition Period:
s.40(2) xxxxx
Programme Director
Full-time
s.40(2) xxxxx
Customer Services
Full-time
s.40(2) xxxxx
HR Director
Part-time
To be appointed
HR Manager
Full-time
1.2 Transformation
The Contractor will assign the following Key Personnel until the end of the Transformation
Period:
s.40(2) xxxxx
Programme Director
Full-time
s.40(2) xxxxx
Programme Office Manager
Full-time
To be appointed
BPR/Change Manager
Full-time
1.3 Service
Delivery
The Contractor will assign the following Key Personnel for a period of no less than two years
from the Commencement of Service Date to be responsible for the day-to-day operation of the
Services:
Management Team
s.40(2) xxxxx
Business Director
Full-time
s.40(2) xxxxx
Commercial Director
Full-time
s.40(2) xxxxx
Operations Director
Full-time
To be appointed
Customer Services Migration Manager
Full-time
To be appointed
Financial Director
Full-time
To be appointed
IT Director
Full-time
s.40(2) xxxxx
Head of Prosecution Services
Full-time
To be appointed
Field Director
Full-time
COMMERCIAL IN CONFIDENCE
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SCHEDULE 16
TRANSFORMATION RESPONSIBILITIES
1. The Contractor will deliver and implement business and technology solutions to complete
Transformation. The scope of Transformation is determined by reference to the documents listed
in Appendix 1 hereto (the “Scope Documents”) and projects P1 – P9 inclusive as described in
Table 1 below (together the “Scope”)
2. The Contractor will construct and implement a programme board to oversee the overall delivery
and progress of the Transformation Responsibilities which shall meet at least monthly
("
Programme Board"). The BBC will attend the Programme Board and prior to each Programme
Board Meeting the Contractor will provide a formal monthly progress report covering progress on
plan, risks and issues.
3. The Contractor will construct and implement a project board ("
Project Board") for each of the
Campaign Management, Data Management and Billing work-streams as described in sections 2, 3
and 4 of Document 1 of the Scope Documents which will be delivered across the three main
releases described in Clause 7 below. The BBC will attend specific Project Boards, and/or
nominate senior users for respective Project Boards.
4. The Contractor will seek the BBC’s approval for the relevant milestone deliverables defined in
Tables 1 and 3 in accordance with the procedures set out below. For each of the approvals:
a. The Contractor shall submit the draft document to the nominated BBC representative.
b. The BBC shall provide feedback, requests for further information, questions and comments
within five Business Days of receipt of draft documentation to the Contractor.
c. The Contractor shall submit all further information and respond to requests from the BBC
relating to the approval within five Business Days of receipt of such requests.
d. The BBC shall approve or reject the deliverable within 5 Business Days of receipt of the
further information and responses.
e. Product descriptions of deliverables are listed in Table 2 below (“
Product Descriptions”)
together with the relevant QA criteria (“
QA Criteria”) and/or acceptance criteria (“
Acceptance
Criteria”). The BBC shall approve a deliverable if it complies with the Product Description and
satisfies all the relevant QA Criteria and/or Acceptance Criteria.
f.
s 43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
g. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
h. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
i.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
j.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
k. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
5. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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6.
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COMMERCIAL IN CONFIDENCE
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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xxxxx
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
s.43(2) xxxxx
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xxxxx
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7.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
7.1. xxxxx xxxxx xxxxx
a. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
b. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
c. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
d. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
e. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
f.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
7.2. xxxxx
xxxxx xxxxx xxxxx xxxxx:
a. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
b. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
c. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
d. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
e. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
f.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
g. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
h. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
i.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
j.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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7.3.
s.43(2) xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
a. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
b. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
c. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
d. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
e. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
f.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
g. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
h. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
8. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
9. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
181
10.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
s.43(2)
s.43(2)
xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx
xxxxx
xxxxx
s.43(2)
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
182
s.43(2)
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
183
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
184
12.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
12.1.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
13. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.1.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.2.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
14.3.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
14.4.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
15. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
185
15.1.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
15.2.
xxx xxxxxxxxxx xxxxx xxxxxxx xxx xxxxxxxxxx xxxxxxxxxx xx xxx xxx xxx xxx xxxxxxx
xxxxxxxxxx.
15.3.
xxx xxxxxxxxxx xxxxx xxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxx xxxxxxxxxxxxxxxxxxxx xxxxx
xxxxx xxxxxxxxxx xxxxx xxxxxxxxxx xxxxxx xxxxxxxxxxxxxxxxect xxxxxxxxxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15.4.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15.5.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15.6.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
186
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15.7.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
16.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
187
APPENDIX 1 TO SCHEDULE 16
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx. xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
188
APPENDIX 2 TO SCHEDULE 16
s.43(2) xxxxxxxxxx
s.43(2) xxx xxxxxxxxxxx xxxxxxxxx xxxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
1. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
2. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx, xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
3. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
4. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
5. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxxx xxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o xxxxxxx
xxxxxxx
xxx
o xxxxxxx
xxxxxxx
xxx
COMMERCIAL IN CONFIDENCE
189
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx
o xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
1.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
2. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
3. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
4. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
5. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx.
xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
190
o
xxxxxxx xx xxxx xxx
o
xxxxxxx xx xxx xx xxxxxxxxxx xxxxxxxx
o
xxxxxxx xx xxxx xxx xxxx xxxxxxxx xxxx xxxxxx xxx xxxxxxxx xxxx xxx
o
xxxxxxx xx xxxxxxx xxxxx xxxxxxxxx
o xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
1. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
2. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx.
3. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
4. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
5. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
s.43(2) xxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx x xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
COMMERCIAL IN CONFIDENCE
191
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
COMMERCIAL IN CONFIDENCE
192
APPENDIX 3 TO SCHEDULE 16
s.43(2) xxxxx xxx xxxxxxxxx xxxxxxx xxxxxxx xxxxxxxxxxxxxxxxxx
s.43(2)xxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxx
xxxxxxxxxxx
xxxxxxxx xxxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx.
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx.
xxxx xxxxxxxxx
xxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx.
xxxxxxx
xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx.
xxxxxxxx xxxxxxxxxx
xxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx.
xxxxxxxxxxxxxx
xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx.
xxxxxxxx
xxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx.
xxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx
xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxx.
COMMERCIAL IN CONFIDENCE
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APPENDIX 4 TO SCHEDULE 16
s.43(2) xxxxxxxxxxxxxxxxxxxxx
s.43(2) xxx xxxxxx
1. xxxxxxx xxxxxxxxxxxxxxxxxxxx xxxxxx xxx xxxxxxxxxxx xxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
2. xxx xxxxxxxxxxxx xxx xxxxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx:
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx approval
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
3. xxx xxxxxxxxxx xx xxxxxxxx xxxxxxxxxxx xxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
4.
xxxxxxxxx xxx xxxxxxxxxxxxxxx xxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
COMMERCIAL IN CONFIDENCE
194
•
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxxxxxx
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
• xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
5.
xxx xxxxxxxxxxxxxx xxxxxxxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
o xxxxxxxxxxxxxxxxxxxxxxxxxxxx
o xxxxxxxxxxxxxxxxxxxxxxxxxxxx
o xxxxxxxxxxxxxxxxxxxxxxxxxxxx
o xxxxxxxxxxxxxxxxxxxxxxxxxxxx
o xxxxxxxxxxxxxxxxxxxxxxxxxxxx
o xxxxxxxxxxxxxxxxxxxxxxxxxxxx
o xxxxxxxxxxxxxxxxxxxxxxxxxxxx
o xxxxxxxxxxxxxxxxxxxxxxxxxxxx
COMMERCIAL IN CONFIDENCE
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APPENDIX 5 TO SCHEDULE 16
DEFINITION OF WEB CHANNEL TESTING TERMINOLOGY
Unit Testing
Test to proves that a code module (the "unit") meets its requirements
System Testing
Test to confirm that all code modules work as specified, and that the system as a whole performs
adequately on the platform on which it will be deployed.
Regression Testing
Part of the test phase of software development where, as new modules are integrated into the system
and the added functionality is tested, previously tested functionality is re-tested to assure that no new
module has corrupted the system
Integration Testing
A type of testing in which software and/or hardware components are combined and tested to confirm
that they interact according to their requirements. Integration testing can continue progressively until
the entire system has been integrated..
Browser testing
testing across different operating systems and browsers to ensure that the system behaves as
expected.
Stress testing
testing that attempts to cause failures involving how the system behaves under extreme but valid
conditions (e.g., extreme utilisation, insufficient memory inadequate hardware, and dependency on
over-utilized shared resources). Note that a stress test determines how the system degrades and
eventually fails as conditions become extreme (e.g., the number of simultaneous users increases,
queries that return the entire contents of a database, queries with an extreme number of restrictions,
and an entry at the maximum amount of data in a field).
User Acceptance Testing
Testing aimed at investigating the behaviour of a software or hardware equipment in out of ordinary
operating conditions.
Security Testing
A process used to determine that the security features of a system are implemented as designed and
that they are adequate for a proposed applications environment. This process includes hands-on
functional testing, penetration testing, and verification
Penetration Testing
The portion of security testing in which the evaluators attempt to circumvent the security features of a
system. The evaluators may be assumed to use all system design and implementation documentation,
that may include listings of system source code, manuals, and circuit diagrams. The evaluators work
under the same constraints applied to ordinary users.
COMMERCIAL IN CONFIDENCE
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Load Testing
Testing an application under heavy loads, such as testing of a web site under a range of loads to
determine at what point the system's response time degrades or fails
COMMERCIAL IN CONFIDENCE
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SCHEDULE 17
DISPUTE RESOLUTION PROCEDURE
1 Escalation
1.1
Either Party shall first refer a Dispute to the Level 1 representatives who shall endeavour
to meet and resolve the Dispute between them.
1.2
If the Level 1 representatives are unable to resolve the Dispute within the period
identified in the table set out in paragraph 1.4 (or such other period as the relevant
representatives of the Parties may agree) then escalation shall continue in relation to
each successive level in accordance with the timetable.
1.3
The joint and unanimous decision of the representatives at whatever level of the Dispute
shall be binding on the Parties. In the event that a Dispute referred to Level 4 is not
resolved then the provisions of paragraph 2 shall apply.
1.4
For the purposes of this paragraph 1, the following is the escalation timetable:
s.43(2)
Contractor
BBC Representative
s.43(2) xxxxxx xxxx xxx
Representative
xxxxxxxxxx
xxxxx
s.40(2) xxxxxx
s.40(2) xxxxx
xxxxx
Operations Director
Head of Sales and
Operations
xxxxx
s.40(2) xxxxx
Pipa Doubtfire
xxxxx
Commercial Director
Head of TVL Marketing
xxxxx
s.40(2) xxxxx
Zarin Patel
xxxxx
Business Director
Head of Revenue
Management
xxxxx Paul
Pindar
s.40(2) xxxxx
xxxxx
CEO
Finance Director
2 Mediation/Court
Proceedings
2.1
In the event that the Parties do not reach settlement within a period of 30 Business Days
from the date on which the escalation procedure in paragraph 1 commenced, the Parties
will attempt to settle the dispute by mediation and a Party must give written notice to the
other Party to the dispute requesting a mediation.
2.2
The commencement of mediation will not prevent the Parties commencing or continuing
court proceedings.
COMMERCIAL IN CONFIDENCE
198
3 Cost
3.1
The cost of any Dispute shall be determined in the action.
COMMERCIAL IN CONFIDENCE
199
SCHEDULE 18
TRADE MARK LICENCE
THIS LICENCE is made
BETWEEN:
THE BRITISH BROADCASTING CORPORATION a public corporation incorporated under the laws of
England and Wales by Royal Charter whose principal office is at Broadcasting House, Portland Place,
London, W1A 1AA (the “
Licensor”)
AND
CAPITA BUSINESS SERVICES LIMITED a company whose registered office is at 71 Victoria Street,
Westminster, London, SW1H 0XA (the “
Licensee”)
1 Definitions
1.1
Terms defined in the Agreement shall, unless separately defined below or the context
otherwise requires, have the same meaning in this Licence.
1.2
In this Licence, unless the context otherwise requires, the following terms shall have the
meanings given to them and the singular shall include the plural and vice versa:
“
Group”
means in relation to a company, that company
and any company which is a holding company of
that company or a Subsidiary of that company or
of such holding company (and “
holding
company” shall have the meaning ascribed to it
by the Companies Act 1985, as amended);
“
Licence Agreement”
means this licence agreement including any
annexes or appendices;
“
Licensed Product”
means each Product and each item of Publicity
Material on which any of the Trade Marks appear
COMMERCIAL IN CONFIDENCE
200
pursuant to this Licence Agreement;
“
Product”
means any goods or services produced, used or
delivered in the course of performance of the
Services;
“
Publicity Material”
means any paper-based and/or on-screen
(including on-line) official or promotional materials
produced or used by the Licensee;
“
Samples”
means two (2) true and accurate samples of each
Licensed Product or related documentation;
“
Signature Date”
means the date of execution of this Licence
Agreement by the parties;
“
Subsidiary”
has the meaning ascribed to it by the Companies
Act 1985 as amended;
“
Term”
means the term of the Agreement;
“
trade mark”
has the meaning ascribed to it by the Companies
Act 1985 as amended;
“
Trade Marks”
means the word marks and devices (i.e. trade
marks consisting of or including graphic
elements) set out in Annex 2; and
“
to use”
means to make use of and/or reproduce.
2 Grant
2.1
With effect from the Signature Date, the Licensor grants to the Licensee a non-exclusive
royalty-free licence to use and the Licensee shall be entitled to use the Trade Marks
and/or any copyright in the Trade Marks in the Territory during the Term on and in
relation to the Products and Publicity Material subject to the terms and conditions of this
Licence Agreement.
2.2
If the Licensee wishes to produce any Publicity Material incorporating the Trade Marks
in any medium other than print, or electronic mediums which are already in use at the
COMMERCIAL IN CONFIDENCE
201
Effective Date, it shall obtain the prior written consent of the Licensor and (for the
avoidance of doubt) if such consent is given the item in question shall subsequently be
subject to the sample approval procedure set out in Annex 1 to this Licence Agreement.
2.3
The Licensee shall not sell, supply, market or promote outside the Territory any item on
which any Trade Mark is displayed, and shall not establish a brand or maintain a
distribution depot outside the Territory for any item which displays any of the Trade
Marks.
3 Quality
Control
3.1
The Licensee shall use the Trade Marks in accordance with any relevant guidelines
provided to the Licensee by the Licensor from time to time and hereby agrees that the
Licensed Product shall be of a standard of quality approved by the Licensor in
accordance with the provisions of Annex 1 hereto.
4
Rights in and Registration of the Trade Marks
4.1
The Licensor warrants that it is the legal and beneficial owner of the Trade Marks (and
any copyright subsisting in and the goodwill relating to the Trade Marks) with right to
grant the licence contained in this Licence Agreement on the terms contained herein to
the Licensee and that it is not aware that any of the Licence Trade Marks or the use of
any of them on or in relation to the Licensed Products in the Territory infringes the rights
of any third party;
4.2
The Licensor shall take all steps to maintain the registration of the Trade Marks in the
Territory. The Licensor shall prosecute with reasonable diligence all applications to
registration;
4.3
The benefit of all use of the Trade Marks and any additional goodwill accrued as a result
of the Licensee's activities in connection therewith shall inure to the Licensor;
4.4
The Licensee shall not make any representation or do any act which may be taken to
indicate that it has any right, title or interest to the ownership or use of the Trade Marks
except under the terms of this Licence Agreement;
4.5
The Licensee shall not use the Trade Marks in a manner likely to diminish the rights of
the Licensor in the Trade Marks or impair any registration of the Trade Marks. In
particular, without prejudice to the generality of the foregoing, the Licensee shall ensure
that if any other logos and/or trade marks are used or incorporated on the Licensed
Product they are kept separate from, accorded no more prominence than, and are not
used in any manner which could lead to confusion as to the ownership of, the Trade
Marks;
4.6
Except as provided by this Licence Agreement, the Licensee shall not make use of the
Trade Marks, the name of the Licensor or any of its Subsidiaries (present or future) or of
any other trade mark, design, copyright work or other intellectual property in which the
Licensor has proprietary rights;
4.7
No application for registration of any of the Trade Marks may be made other than by the
Licensor, and the Licensee will not make or attempt to make any such application. The
Licensee shall if so reasonably requested by the Licensor co-operate with the Licensor
in securing or attempting to secure registration of the Trade Marks anywhere in the
Territory (which shall include providing such written details and further samples of the
COMMERCIAL IN CONFIDENCE
202
Licensed Product as the Licensor may reasonably request). The Licensee's costs in
complying with this Clause 4.7 shall be met by the Licensor;
4.8
The Licensor may register the Licensee as licensee or registered user of the Trade
Marks in any part of the Territory where registration is necessary or desirable in
accordance with the applicable trade mark law and such registration may be cancelled
by the Licensor on termination of this Licence Agreement for whatever reason (and all
costs associated with any such registration or cancellation shall be met by the Licensor);
4.9
the Licensee shall on receipt of a request from the Licensor and at the Licensor’s cost
enter into any further agreements or execute any documents deemed necessary by the
Licensor in order to give effect to Clause 4.8 of this Licence Agreement and/or to secure
any registrations or cancellations.
4.10
The Parties hereby acknowledge and agree that neither shall acquire rights in the
other’s trade marks by virtue of their use in connection with the Licensed Product.
5
Trade Mark and Copyright Notices
5.1
The Licensee shall cause to appear in or on every Licensed Product the following
notice(s) (or the relevant part thereof as appropriate):
“TV Licensing and Cash Easy Entry word marks and logos are trade
marks of the British Broadcasting Corporation and are used under
licence.”
and/or such other markings or notices and in such locations and sizes as the Licensor
may from time to time reasonably require in order to give appropriate notice of the
Licensor’s trade mark or other intellectual property rights.
5.2
Should the Licensor reasonably require that notice be given of proprietorship of the
copyright in the relevant Trade Mark logos, the Licensor shall notify the Licensee and
the Licensee shall cause the following to be included on every Licensed Product:
“[TV Licensing logo] © 2000”
6 Termination
For the avoidance of doubt, this Licence Agreement shall be co-terminous with the Agreement
and on such termination the Licensee shall immediately cease using the Trade Marks in any
form and all rights granted under this Licence Agreement shall immediately revert to the
Licensor.
7
Infringement by third parties
7.1
Insofar as it affects the Licensed Products, either Party shall, as soon as it becomes
aware of the same, give the other full written details of any actual, threatened or
suspected infringement or passing off by a third party of any of the Licensor’s rights in
and to the Trade Marks. The Licensor shall not be under any obligation to take any legal
or other action against any such third party. Should the Licensor decide to take action
against any such third party the Licensee shall provide such co-operation or assistance
in connection therewith as the Licensor may reasonably request, the Licensee’s
reasonable costs for doing so being met by the Licensor.
COMMERCIAL IN CONFIDENCE
203
7.2
Insofar as it affects the Licensed Products, if either Party becomes aware that any other
person, firm or company alleges that the Trade Marks are invalid or unenforceable or
that the use of the Trade Marks infringes any rights of another party or that the Trade
Marks are otherwise attacked or attackable, that Party shall immediately give the other
Party full written details known to it and shall (unless required by law and subject as
follows) make no comment or admission to any third party in respect of such allegation.
7.3
The Licensor shall at its own expense take all reasonable steps to maintain the validity
and enforceability of the Trade Marks.
7.4
The Licensor shall indemnify the Licensee against all claims, demands, actions, costs
and expenses (including legal costs and disbursements on a solicitor and client basis)
which the Licensee incurs as a result of any infringement or alleged infringement of any
Intellectual Property Rights in connection with the use by the Licensee of the Trade
Marks.
7.5
The Licensee shall notify the Licensor promptly in writing of any claim under Clause 7.4
of which it is aware.
7.6
The Licensee shall permit the Licensor, at the Licensor’s expense, to conduct any
litigation and negotiations for a settlement of the claim, giving the Licensor reasonable
assistance at the Licensor’s expense.
7.7
The Licensee shall not make any admission or take any other action which might be
prejudicial to any proceedings conducted by the Licensor under Clause 7.6 without the
express consent of the Licensor.
7.8
The Licensor shall not use the Licensee’s name in any action or claim without the
Licensee’s prior written consent.
7.9
If the Trade Marks (or any part of them), are held to constitute an infringement under
Clause 7.4, the Licensor may, at its own expense:
7.9.1
procure for the Licensee the right to continue using the Trade Marks; or
7.9.2
modify the Trade Marks so that the Trade Marks are non-infringing; or
7.9.3
withdraw the Trade Marks from use and replace them with other non-infringing
marks.
8 Claims
8.1
If a claim is made to the Licensee that the Trade Marks infringe the rights of any third
party, the Licensee shall immediately give the Licensor full particulars in writing and shall
make no comment or admission to any third party in respect of such claim. If the claim
is in the opinion of the Licensor well founded, the Licensee shall if so requested by the
Licensor forthwith cease to use the Trade Marks in the part of the Territory concerned.
8.2
If at any time the Licensor considers that any risk of infringement of any third party rights
which is associated with the exercise in any part of the Territory of the rights granted in
this Licence in respect of any Trade Mark is unacceptable to the Licensor, the Licensor
may so inform the Licensee in writing specifying the area and Trade Mark in question
whereupon this Licence shall forthwith be deemed to exclude them.
COMMERCIAL IN CONFIDENCE
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link to page 206
9 Assignment
etc
9.1
This Licence Agreement and the licence contained herein is personal to the Licensee
which shall not assign, transfer, sub-license, mortgage, charge, or in any other way
dispose of or purport to dispose of its rights or obligations under this Licence Agreement.
9.2
Without prejudice to the g
enerality of Clause 9.1 above, in the event that the Licensee
wishes a third party (the “
Sub-Licensee”) to use the Trade Marks, the Licensee shall
obtain the Licensor’s prior written consent to such sub-licence and if such consent is
given, shall procure that the Sub-Licensee shall enter into a trade mark Licence directly
with the Licensor in a substantially similar form to this Licence Agreement, prior to any
use being made of the Trade Marks by the Sub-Licensee.
10
Approvals and consents
Any approvals or consents which the Licensee is required to obtain or seek from the Licensor
pursuant to this Licence Agreement shall not be unreasonably withheld or delayed and shall be
deemed given in any event upon the expiry of seven days from the Licensee’s notification of its
request therefore, unless the Licensor has notified the Licensee to the contrary within such
period or the terms of this Licence Agreement specifically provide otherwise.
11 Amendments
This Licence Agreement cannot be altered or modified except by an agreement in writing signed
by authorised representatives of the parties and specifically referring to this Licence Agreement.
12
Contract (Rights of Third Parties) Act 1999
No term of this Licence Agreement is enforceable under the Contracts (Rights of Third Parties)
Act 1999 by a person who is not a party to this Licence Agreement.
13 Governing
Law
This Licence Agreement shall be governed by and interpreted in accordance with the laws of
England.
14 Jurisdiction
The parties hereby submit to the exclusive jurisdiction of the English Courts.
15 Entire
Agreement
This Licence Agreement together with all documents referred to herein constitutes the entire
understanding between the parties with respect to the subject matter hereof and supersedes all
prior or contemporaneous agreements in regard thereto.
COMMERCIAL IN CONFIDENCE
205
Annex 1
SAMPLE APPROVAL
1
In this Licence Agreement, obligations in relation to the Licensor may be met by the Licensor’s
Head of Revenue Management at the address given in paragraph 8 of this Annex 1 or by such
other person nominated by the Licensor in writing.
2
30 days before publishing, producing, marketing, distributing, promoting or selling the Licensed
Product the Licensee shall provide Samples to the Licensor together with a written request for
the Licensor’s approval.
3
The Licensor shall use its reasonable efforts to inform the Licensee within 15 days of receipt of
the Licensee’s request for approval of the Samples whether or not the Samples are approved
for use.
4
The Licensee undertakes to make no use of any of the Trade Marks or the Licensed Product,
other than for the purposes of complying with the preceding two sub-paragraphs, until the
Licensee has the express written approval of the Licensor.
5
The Licensee agrees that the Licensed Product shall conform with the Samples as approved by
the Licensor and where practicable shall supply to the Licensor free of charge further Samples
of the Licensed Product as released to any third party no later than the first day on which the
Licensed Product is so released and undertakes not to make any alterations, modifications or
changes to the Licensed Product without the specific written consent of the Licensor. If any
changes are made the provisions of paragraphs 2 and 3 of this Annex 1 shall apply.
6
The Licensee agrees that, at the reasonable request of the Licensor (at intervals not more
frequent than Quarterly) and at the Licensor’s cost, the Licensee shall supply to the Licensor
further Samples of the Licensed Product as manufactured, sold or issued.
7
The provisions of this Annex 1 shall subsist alongside any sample approval procedure set out in
the Licence Agreement and are not a replacement for it.
8
The address for Samples is:
Head of TVL Marketing
Room 319 Henry Wood House
3 & 6 Langham Place
London
W1A
1AA
COMMERCIAL IN CONFIDENCE
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Annex 2
THE TRADE MARKS
Description
TV Licensing
Cash Easy Entry
The device in the form shown below:
or in such other forms as the BBC may from time to time direct
COMMERCIAL IN CONFIDENCE
207
SCHEDULE 19
SECURITY REQUIREMENTS AND DISASTER RECOVERY PLAN
1
Security Requirements
1.1
The Contractor shall produce a system security plan (“
Security Plan”). The Security
Plan shall include, but not be limited, to the following
• assessment of the level of security required;
• details of the security requirements and implementation for each component
identified in the Security Plan; and
• definition of the security threats and counter measures.
1.2
The Contractor shall ensure that the BBC Database and the BBC System are kept in a
secure environment with suitable access control measures and such access control
measures are fully defined in the Security Plan.
1.3
The Contractor shall take appropriate measures to protect the BBC Database and the
BBC System from unauthorised use, access or incursion whether internal or external
and shall define all links and controls in the Security Plan.
2
Disaster Recovery Requirements
2.1
The Contractor will develop a Disaster Recovery Plan for each of the Sites and
appropriate facilities, equipment and personnel used in the provision of the Services in
accordance with Clause 29. The Disaster Recovery Plan will cover recovery
arrangements from all potential service outages. The Disaster Recovery Plan shall
ensure that in the event of a disaster or disabling event a set of procedures and
practices are in place to mitigate risk, and ensure the availability of Services as defined
in the Disaster Recovery Plan.
2.2
The Disaster Recovery Plan shall enable the Contractor to identify and prioritise the
criticality of each Service and shall contain, but not be limited to:
2.2.1
a risk analysis of possible Service outages;
2.2.2
alert procedures, which describe the immediate actions for assessment and
notification of incidents to be taken following an incident which causes Service
Levels not to be met;
2.2.3
emergency procedures, which describe the procedures to be followed when an
emergency has been declared;
2.2.4
recovery procedures, which describe the action to be taken when the Disaster
Recovery Plan has been invoked;
2.2.5
reinstatement procedures, which describe the action to be taken to return to
normal operations;
2.2.6
details of disaster recovery facilities, including arrangements with third party
suppliers;
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2.2.7
test procedures, which specifies how and when the Disaster Recovery Plan will
be tested;
2.2.8
data backup practices that ensure that at any point in time a secure copy of the
BBC’s Data which is no more than 24 hours old is available offsite and that
such copy is recoverable on media from which the BBC’s Data can be reloaded
in the event of any corruption or loss of the BBC’s Data;
2.2.9
in the event of a disaster, procedures to ensure that the Services are restored
promptly and with as little disruption as possible, as defined in the Disaster
Recovery Plan and procedures to fully reinstate critical systems and Services
within 24 hours and non-critical systems and Services within 72 hours;
2.2.10
specifications of the hardware, software, telecommunications, Sites and
suppliers of disaster recovery facilities upon which the Contractor will be relying
in the event of a disaster;
2.2.11
specifications of the testing method and the annual review process; and
2.2.12
details of the training that will be required to be given to the Contractor’s
personnel to ensure that they have the necessary skills to be able to implement
the Disaster Recovery Plan.
2.3
The Disaster Recovery Plan developed by the Contractor for the Services shall be
completed and tested to ensure that it meets the requirements of paragraph 2.1 above.
The Contractor shall within 15 days of the tests being completed provide the BBC with
the results of such tests.
2.4
The Contractor shall ensure that the Disaster Recovery Plan is reviewed and tested as
required but in any event at least annually, to take account of any changes in business
processes and technology used to provide the Services.
2.5
The Contractor shall notify the BBC at least thirty (30) days prior to the testing of the
Disaster Recovery Plan and the BBC or its nominated representative may attend the
tests for the Disaster Recovery Plan. The first such test shall be six months from the
Commencement of Service Date.
2.6
In the event of a disaster or disabling event and the relocation of any part of the
Services to a temporary location or environment, normal operational processes shall
apply at such location or environment.
2.7
For the avoidance of doubt, for the purposes of this Schedule 19 remittance of revenue
to H.M. Treasury shall be prioritised as a critical element of the Service.
COMMERCIAL IN CONFIDENCE
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SCHEDULE 20
STANDARDS AND REGULATIONS
1
Accounting Standards and Regulations
1.1
The Contractor shall to the applicable extent apply the professional standards as are
necessary from time to time to comply with the BBC’s accounting policies to meet its
obligations. These professional standards are as follows:
1.1.1
UK GAAP;
1.1.2
Financial Reporting Standards; and
1.1.3
Statements of Standard Accounting Practice.
1.2
The Contractor shall take into consideration, where requested by the BBC and wherever
reasonable and practical, relevant aspects of the Cadbury Code as applicable to the
BBC and where this may be applicable to the Services.
2
Information Technology Standards
When the Contractor provides Services to workstations used in the provision of the Services the
Contractor shall comply with the BBC Desktop Standards Functional Specification and the
BBC’s Desktop Standards Technical Specification, copies of which will be supplied to the
Contractor.
3 Security
Requirements
3.1
The drafting and content of the Security Plan detailed in Schedule 19 (Security
Requirements and Disaster Recovery Plan) shall take into consideration and apply the
following policies and standards as agreed between the Parties (and for the avoidance
of doubt the precedence of these documents is as follows):
3.1.1
BBC Baseline Security Standards for Third Party Suppliers (CO-135-021);
3.1.2
BBC Information Security Policy V 1.4 (27.3.01); and
3.1.3
BS7799 - the British standard for information security management.
4 Quality
The Service shall be managed to ISO 9001 or equivalent quality standards, although the
Contractor shall not necessarily be required to obtain ISO 9001 accreditation.
5
Software Engineering Standards
The Contractor shall apply those of its own software engineering standards applicable to the
technology involved to the development and maintenance of the Service. These standards shall
be managed to the requirements of ISO 9001 or equivalent quality standards, although the
Contractor shall not necessarily be required to obtain ISO 9001 accreditation.
6 Call
Centre
Standards
The Contractor shall comply with the Call Centre Association standards in the provision of call
centre-related Services.
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SCHEDULE 21
s.43(2) xxxxxxx xxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxx xxxxxxxxxx
1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx:
3.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx;
3.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
3.3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
3.4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx
3.5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx;
3.6
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx;
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3.7
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
3.8
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx,
xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
4
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
5
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx:
5.1
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
5.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
6
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx.
7
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
8
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
9
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
10
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
11
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
12
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
xxxxxxxx xxxxxxxxxxx xxxxxx
xxxxxx
xxxxxxxx
xxxxxxxxxxx xxxxxxxxxxxxxx
xxxxxxxxxx xxx xxxxx xxxxxxxxx xxxxxxx
13
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
14
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
15
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
16
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx.
17
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
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xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxxxxxxxxxxxxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxxxxxxxxxxxxxxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxxxx
xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxx
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SCHEDULE 22
AGREEMENT CHANGE PROCEDURE
1 Principles
1.1
Where the BBC or the Contractor see the need for change to the Agreement (a
“
Change”), either party may recommend such Change and propose an amendment to
the Agreement in accordance with this Schedule 22.
1.2
The BBC and the Contractor shall discuss the Change proposed by either party and
such discussion shall result in either:
1.2.1
agreement not to proceed further, (except in any case where Clause 9.5
applies, in which case the Contractor may not withhold agreement); or
1.2.2
agreement to investigate the matter further, in which event the Contractor shall
prepare a proposal in accordance with the provision of paragraph 2 below (the
“
Change Proposal”) and within the timescales as agreed between the Parties.
1.3
The Contractor shall maintain records of the costs involved in the production of each
Change Proposal in accordance with the provisions of Clause 10.3 and in calculating
costs relating to the human resources element of such Change Proposal shall utilise the
Contractor’s Rate Card. The Contractor shall, on request, promptly provide to the BBC
details of such costs of any Change Proposal and/or an aggregate of the costs incurred
in relation to all Change Proposals submitted to the BBC in any Financial Year.
2
The Change Proposal
2.1
The Change Proposal submitted by the Contractor shall contain as a minimum:
2.1.1
full, complete and accurate details as is reasonably possible at that time of the
activities the Contractor will need to carry out to implement the change
including, where appropriate, specifications and user facilities;
2.1.2
any additional Sub-Contractors that the Contractor will need to engage and
details as to how the Contractor will involve the BBC in the tendering or the
procurement process to appoint such Sub-Contractor;
2.1.3
the timetable for implementation together with a full and detailed analysis of the
impact (if any) that the timetable will have on the Services, the Service Levels
and the BBC System; and
2.1.4
the variations (if any) to the Charges as result of such Change together with full
and accurate information as is reasonably possible to produce at that time.
3
BBC Approval of Change Proposal
3.1
Upon submission of the Change Proposal by the Contractor the BBC shall evaluate the
Change Proposal within a timescale agreed between the parties and shall either:
3.1.1
request further information to be provided by the Contractor until it is satisfied
that the Change Proposal should either be rejected or accepted. Further
information shall be provided by the Contractor on terms to be agreed by the
Parties;
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3.1.2
approve the Change Proposal; or
3.1.3
notify the Contractor that the Change Proposal has been rejected and the BBC
may then either obtain the service(s) from another service provider or not
continue with the service(s) to which the Change Proposal relates and pay the
Contractor pursuant to paragraph 3.4 to the extent that such paragraph is
applicable.
3.2
In the event the Change Proposal is approved by the BBC, then the parties shall agree
whether an amendment to the Agreement is required as a result of the Change Proposal
to give effect to the Change.
3.3
In the event that a new Sub-Contractor is appointed the Contractor shall provide to the
BBC the full terms and conditions of such appointment for the BBC’s approval in
accordance with Clause 16.
3.4
If the BBC rejects a Change Proposal in accordance with paragraph 3.1.3, and the fully
evidenced costs accrued in the preparation of such Change Proposal are greater than
s.43(2) xxxxx xxxxx xxxxx xxxxx , or in aggregate with all other Change Proposals
rejected in that Financial Year totals more than
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
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SCHEDULE 23
EXIT AND SERVICE TRANSFER ARRANGEMENTS
1
Notwithstanding anything contained in this Agreement or elsewhere in the Agreement, the
primary objective of the Parties in exercising the exit and service transfer arrangements as set
out in this Schedule is to ensure a Smooth Transfer of the Services or similar services in whole
or in part and the transfer of any appropriate assets and agreements to the Successor Service
Provider or the BBC following expiry or termination of this Agreement.
2
Exit Plan
2.1
Within three months of completion of the Transformation Implementation Plan the
Contractor shall prepare, in consultation with the BBC, a draft exit plan (the “
Draft Exit
Plan”) which shall identify the key elements necessary for accomplishing a Smooth
Transfer to a Successor Service Provider or to the BBC and which shall include but not
be limited to the following matters:
2.1.1
the method in which systems and the Services could be divided to enable part
or full termination of the Services;
2.1.2
the Contractor’s intentions as to which employee posts involved in the provision
of the Services will be available for transfer under the terms of TUPE
Regulations;
2.1.3
specification of process and roles and responsibilities for the identification and
transfer of such information as may be reasonably required in order to effect a
Smooth Transfer and the controlling and tracking of changes to the Minimum
Information and Contractor Documentation;
2.1.4
the Contractor’s estimate maximum costs of performing the services set out in
the Exit Plan in accordance with the Contractor’s Rate Card set out in Schedule
13;
2.1.5
specification of the activities of the Sub-Contractors which they may reasonably
be required to carry out in order to effect a Smooth Transfer; and
2.1.6
specification of an estimated timetable for completion and delivery of elements
of the exit arrangements.
2.2
The Contractor shall seek the approval of the BBC of the Draft Exit Plan and upon
approval it shall constitute the Exit Plan.
2.3
The Exit Plan shall be annually updated, reviewed and agreed by the Contractor and the
BBC on or about the anniversary of the approval of the Exit Plan by the BBC pursuant to
paragraph 2.2.
2.4
In the event an Exit Plan has not been produced at the date of termination in whole or
part of this Agreement, this Schedule 23 shall operate as the Exit Plan.
3
Execution of the Exit Plan
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3.1
The following shall apply in the event of notice being given of termination, for any
reason, or where no such notice has been given, six months prior to expiry of this
Agreement.
3.1.1
The BBC and the Contractor shall reasonably agree (such agreement not to be
unreasonably withheld or delayed) the actions that will be carried out based on
the then current Exit Plan described in paragraph 2.3, including the following:
(a)
the BBC and the Contractor shall each, not later than three Business Days
after the date of notice of termination, if notice of termination has been given, or
not later than six months prior to expiry of this Agreement, nominate a project
manager to ensure that their respective responsibilities under this Schedule are
met and shall notify the other Party of his identity;
(b)
the BBC and the Contractor shall, not later than 14 Business Days after the
date of notice of termination, if notice of termination has been given, or six
months prior to expiry of this Agreement, agree a process, roles and
responsibilities for the identification and transfer of information and for the
controlling and tracking of changes to the Minimum Information and
Documentation, the start date for the implementation of the Exit Plan and any
adjustments to the timetable for the Exit Plan, as may be reasonably required
(such agreement not to be unreasonably withheld or delayed);
(c)
the BBC and the Contractor shall, not later than 20 Business Days after the
date of notice of termination, if notice of termination has been given, or six
months prior to expiry of this Agreement, agree upon a timetable for the Exit
Plan which shall, in the absence of agreement otherwise, provide that all of the
obligations of the Parties will be completed as soon as reasonably practicable
after termination or expiry of this Agreement (such agreement not to be
unreasonably withheld or delayed); and
(d)
the BBC and the Contractor shall no later than 20 Business Days after the date
of notice of termination, if notice of termination has been given, or six months
prior to expiry of this Agreement, agree on the activities to be undertaken by
the Contractor and the resourcing of such activities, except to the extent that
these are set out in the Exit Plan, in order to ensure a Smooth Transfer.
3.1.2
In the event that the BBC and the Contractor are unable to agree matters set
out in paragraph 3.1.1 within the periods prescribed, then the matter shall be
subject to escalation in accordance with the Dispute Resolution Procedure,
save that the matter shall immediately be referred to level 3 of such procedure
for resolution.
3.1.3
The Parties shall perform their obligations in accordance with the timetable
agreed as part of the Exit Plan.
3.1.4
The Contractor shall take a proactive role in identifying additional information
and/or activities (other than those set out in the Exit Plan) reasonably
necessary for a Smooth Transfer, and shall notify the BBC and any Successor
Service Provider forthwith upon it becoming aware of such information or
additional requirements, and shall co-operate with the BBC or the Successor
Service Provider in order to provide any additional information or satisfy any
additional requirements in a timely manner.
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3.1.5
The Contractor shall continue to carry out its obligations under the Accounting
Responsibilities and Invoicing Procedure to the extent and for as long as is
necessary after expiry or termination of the Agreement, in accordance with the
provisions of the Exit Plan.
4
Transfer of Assets
4.1
The Contractor shall provide the BBC with a full inventory of those assets and
agreements which relate to the Sole Use Assets and Shared Use Assets, no later than
ten Business Days after the date of notice of termination, if notice of termination has
been given, or six months prior to the expiry of the Agreement in any other case, or as
otherwise agreed between the Parties.
4.2
In relation to the Sole Use Assets on termination for any reason whatsoever or expiry of
this Agreement, the Contractor shall, at the BBC’s request:
4.2.1
execute all documents necessary to transfer to the BBC all agreed Sole Use
Assets that are required to be transferred as part of the termination and for
which the BBC has paid net book value as at the date of termination or expiry;
4.2.2
effect transfer of the agreements referred to in Clause 20.4 pursuant to that
Clause, upon receipt by the Contractor of sums outstanding or due on such
transfers from the BBC;
4.2.3
return to the BBC (or the Successor Service Provider as directed by the BBC)
all BBC Property which is in the Contractor’s possession or control as soon as
reasonably possible or within such other period as may be agreed between the
Contractor and the BBC;
4.2.4
where Sole Use Assets or BBC Property or the BBC System are to be
relocated the Contractor shall provide reasonable assistance to the BBC (or a
Successor Service Provider) to facilitate such re-location.
4.2.5
re-register all detector vans forming part of BBC Property back to the BBC at
no additional cost to the BBC.
4.3
In relation to the Shared Use Assets on termination for any reason whatsoever or expiry
of this Agreement, the Contractor shall, at the BBC’s request:
4.3.1
continue the provision of the Services using the Shared Use Assets; and/or
4.3.2
rent the Shared Use Assets to the BBC or the Successor Service Provider at
such reasonable costs as may be agreed between the Parties; and/or
4.3.3
license the use in accordance with Clause 21.6; and/or
4.3.4
support or maintain such Shared Use Assets in accordance with such terms as
may be agreed between the Parties.
The Contractor shall comply with any request for assignment made by the BBC pursuant to
Clause 20.4 of this Agreement.
5
Outstanding Projects
5.1
The Contractor and the BBC shall review all outstanding projects initiated through the
Agreement Change Procedure and identify the current status, benefits, costs and risks
involved and agree for each one whether:
COMMERCIAL IN CONFIDENCE
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(a)
the project should be completed by the Contractor; or
(b)
no further work should be undertaken by the Contractor, and in this case,
whether or not such work should be transferred to a Successor Service
Provider or simply ceased.
6
Systems, BBC’s Data and BBC Database
6.1
The Contractor shall within the timescales agreed between the Parties, but in any event
by no more than thirty days after notice of termination or six months before expiry of this
Agreement (whichever is the earlier) provide two copies of the BBC’s Data, the BBC
Database, the BBC Software and any other software owned by the Contractor used in
the provision of the Services or which is necessary for the operation of the BBC System,
and all associated documentation, to the BBC or other third party as the BBC directs for
the purposes of trialling the migration of the BBC System to a new service environment.
6.2
The Contractor shall within the timescales agreed between the Parties, but in any event
by no more than thirty days after notice of termination or six months before expiry of this
Agreement (whichever is the earlier), sub-license or procure a licence of Third Party
Software and all associated documentation to the BBC or other third party as the BBC
directs for the purposes of trialling the migration of the BBC System to a new service
environment.
6.3
The Contractor shall return to the BBC the BBC’s Data and the BBC System with all
associated documentation forthwith on termination or expiry.
7
Personnel Support
7.1
The Contractor agrees it will provide all personnel support required to the extent
necessary to fulfil its responsibilities relating to the provision of a Smooth Transfer to the
BBC or a Successor Service Provider.
7.2
The extent of the support needed and the skills needed will be identified by the BBC in
accordance with the requirements of the Successor Service Provider.
8
Reasonable Access
8.1
The Contractor shall itself permit and shall use reasonable endeavours to procure the
permission of its Sub-Contractors to permit the BBC and any person who is tendering for
or has been awarded the contract to take over the Services or similar services such
escorted access to the Contractor’s or Sub-Contractors’ Sites by appointment as is
reasonable for the purposes of tendering for or transferring the Services.
8.2
The Contractor shall itself permit and shall use reasonable endeavours to procure the
permission of its Sub-Contractors to permit the BBC and any person who is tendering for
or has been awarded the contract to take over the Services or similar services such
escorted access to the Contractor’s or Sub-Contractors’ personnel by appointment as is
reasonable for the purposes of tendering for or transferring the Services.
9
Impact on Ongoing Provision of the Services
9.1
In fulfilling the contractual obligations detailed in this Schedule 23, the Contractor will
ensure activities are planned and resourced such that provision of the Services by the
Contractor up to the expiry or earlier termination of the Agreement is not adversely
impacted.
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10 Costs
10.1
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx:
(i)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
(ii)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx,
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx.
10.2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
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SCHEDULE 24
PRINCIPLES OF CO-OPERATION AGREEMENT
1
Introduction
The Contractor and the Category 3 to 6 Provider shall enter into a Co-operation Agreement
which shall be legally binding between the two parties. The terms of the Co-operation
Agreement shall, without limitation, deal with the matters set out in this Schedule 24 in such
detail as is appropriate to allow both the Contractor and the Category 3 to 6 Provider to
provide the Services under this Agreement and the TVL Marketing Agreement, as
appropriate.
2
Transition and Transformation Responsibilities
In relation to the Transition and Transformation Responsibilities, the parties shall agree on
and the Co-operation Agreement shall contain provisions reflecting such agreement about
the following to a sufficient level to enable a Smooth Transfer:
2.1.1
the level of access and information required by each party from each other;
2.1.2
the points of contact for each party;
2.1.3
the respective knowledge transfer required;
2.1.4
the technical interfaces and the mechanisms for ensuring the efficient
operation of such technical interfaces;
2.1.5
a process mapping document which sets out the processes, objectives and
timetables that each of the parties will need to meet in order to assist the
other party in the delivery of services as set out in this Agreement, in the
TVL Marketing Agreement and all services provided by either party (if any)
under the Co-operation Agreement;
2.1.6
in relation to CMDW, the parties shall agree the method in which CMDW
shall be made available to the Category 3 to 6 Provider;
2.1.7
the assistance that each party will require to carry out its transformation
activities; and
2.1.8
the method in which the responsibilities for hosting the TVL Website will be
transferred to the Contractor, including matters concerning Intellectual
Property Rights and rights to licences.
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3
Delivery Responsibilities
The Co-operation Agreement shall contain the form, method and criteria of providing
services and the points of contact for each party relating to the matters as set out below to
commence from the Commencement of Service Date:
3.1
extracts of the BBC’s Data for mailings, Customer segmentation or other data
analysis to be carried out by the Category 3 to 6 Provider;
3.2
dealing with Customers’ complaints relating to the Services provided under this
Agreement;
3.3
the information that both parties will require from each other in order to enable the
Contractor to produce the Capacity Plan and the Category 3 to 6 Provider to
produce its Quarterly Activity Plan and Annual Activities Plan;
3.4
the method by which the parties will ensure that the data and information passed to
each other is complete and accurate together with the respective liabilities of the
parties in the event of any inaccuracies in such data;
3.5
the information that both parties will require from each other from CMDW including
without limitation the number of sites that have been updated with the evader score
model, the number of records matched for postcode files and the number of mailing
records reconciled by communication code;
3.6
the operation and maintenance of CMDW and how each party will advise and assist
the other on technical and practical issues relating to CMDW;
3.7
in relation to BBC Stationery the level of stationery that the Contractor will need and
how this will be delivered by or on behalf of the Category 3 to 6 Provider to the
Contractor; and
3.8
the method in which each party will transfer information to the other on all public
relations activities and in particular the method in which the Category 3 to 6 Provider
will provide the Contractor with media training.
4
Account Management
The Contractor and the Category 3 to 6 Provider will agree an account management system
to review the service delivery arrangements under the Co-operation Agreement and also to
the BBC under their respective agreements with the BBC. The main purpose of the account
management system shall be to:
4.1
inform of potential problems or a prompt notification of changes in relation to the
activities that have been agreed to be carried out for each other under the terms of
the Co-operation Agreement and provide a deliverable solution to the BBC for the
potential problems or change;
4.2
provide flexibility to promptly meet a change in the BBC’s requirements;
4.3
form a strategic board to consider and provide proposals in the context of BBC
Policies and legislation for:
4.3.1
supporting an increase in net Licence Fee revenue;
4.3.2
capturing innovation and the market’s best practices;
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4.3.3
supporting the BBC brand;
4.3.4
improving operational efficiency of collection and enforcement whilst
maintaining Best Industry Practice; and
4.3.5
future planning of activities under the Annual Activities Plan.
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SCHEDULE 25
ASSUMPTIONS
1
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
2
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
3
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
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SCHEDULE 26
s.43(2) XX XXXXXXXXXXX XXXX
XXXXXX
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
(1)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
(2)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx
(3)
xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxxxxx
xxxxxxx
(1) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
xxx xxxx xxxx xxxxxxxxx xx xxxxxxxxx
1.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxx xxxxx xxxxx xxxxx xxxxx xxxxx.
2.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx.
3.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx
xxxxx xxxxx xxxxx xxxxx xxxxx.
4.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx
xxxxx xxxxx xxxxx xxxxx xxxxx.
5.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx
xxxxx xxxxx xxxxx xxxxx.
6.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx.
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7.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx
xxxxx xxxxx xxxxx.
xxx xxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
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s.43(2) xxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxx
(1)
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
(2)
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
(3)
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
xxxxxxx
(1) xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx:-
1.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx.
2. xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
3.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx.
4.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx
5.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx.
6.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx.
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7.
s.43(2) xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx
xxxxx.
xxx xxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx:
xxxxxxxxx
xxxxxxxxx
xxxxxxxx xxxx xxxxxxxx xxxxxxxxxxxxxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx:
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx:
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx:
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx.
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx:
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxxx xxxxx xxxxx xxxxx
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx
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Document Outline
