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SCHEDULE 1:  DEFINITIONS
 
  SCHEDULE 1:  Definitions 
 
"Accounting Responsibilities" 
means the obligations set out in Schedule 8 (Accounting 
Responsibilities) to remit, account and report payments 
processed by the Service Provider; 
"Additional Services" 
means services that are outside the scope of the Services;   
"Annex" 
means any annex to any Schedule to this Contract; 
"Assets" 
means hardware, software, systems, data, IPR, 
documentation and all other tangible and intangible assets; 
"Assigned IPR" 
shall have the meaning set out in Clause 17.2  (Intellectual 
Property Rights) of the Terms and Conditions; 
"Audit" 
shall have the meaning set out in Clause 10.3 (Management 
Information and Audit Requirements) of the Terms and 
Conditions; 
"BBC Audit Representatives" 
means the BBC (including the BBC Trust), its internal and 
external auditors (and, in each case, their appointed 
contractors), the Department of Culture Media and Sport and 
any other body with competent jurisdiction (including the 
National Audit Office); 
"BBC Contract Manager" 
means the person designated by the BBC from time to time 
as responsible for managing this Contract; 
"BBC Contractors" 
means those third party suppliers, customers, agents, 
contractors and contributors of or to the BBC from time to 
time (other than the Service Provider); 
"BBC Data" 
means all data, information, text, drawings, diagrams, images 
or recorded material (in tangible or electronic form) provided 
to the Service Provider by the BBC or in respect of which the 
BBC has allowed the Service Provider access or which has 
been generated by the Service Provider for the BBC pursuant 
to this Contract (including without limitation all financial data 
relating to the BBC, the Management Reports, the Service 
Architecture Design Document, Transition Plan, Disaster 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
Recovery Plan, Exit Plan and the contents of the BBC 
Databases); 
"BBC Database" 
means any database which is owned by the BBC and to 
which access is granted to the Service Provider for the 
provision of the Services; 
"BBC IPR" 
shall have the meaning set out in Clause 17.1 (Intellectual 
Property Rights) of the Terms and Conditions; 
"BBC Modifications" 
means any modifications to any software owned by a third 
party where such modifications are made by or on behalf of 
the Service Provider for the BBC for use in the provision of 
the Services; 
"BBC Policies" 
means all those policies set out in Schedule 11 (BBC 
Policies) or as otherwise varied or replaced by the BBC from 
time to time and notified to the Service Provider in writing; 
"BBC Property" 
means all real and personal (tangible and intangible) property 
belonging to the BBC by virtue of this Contract or otherwise; 
"BBC Software" 
means any software owned by the BBC which is used in the 
BBC System including the BBC Modifications; 
"BBC System" 
means the combination and design of telecommunications, 
hardware, software and other items required to meet the 
requirements of the Transition Plan, including without 
limitation the BBC Databases and the BBC Software (but 
excluding the Service Architecture); 
"BBC TVLSC Account" 
means the  BBC savings holding account for TVLSC or such 
other account(s) as are notified by the BBC to the Service 
Provider; 
"Benchmarking Report" 
means the benchmarking report described in the Annex of 
Schedule 3 (Governance); 
"Break Option" 
means the option for the BBC to terminate this Contract in 
whole or in part for convenience pursuant to and in 
accordance with Clause 3.3 (Term of Contract and Break 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
Option) of the Terms and Conditions; 
"Cancellation" 
means in respect of a Licence when the Service Provider 
cancels any outstanding amount of the Licence Fee and 
“Cancel” and “Cancelled” will be construed accordingly; 
"Caring Agency" 
means ‘not for profit’ organisations who identify persons 
suitable for Cash Schemes and refer them to the Service 
Provider; 
"Cash Schemes" 
means CEE, MCP and TVLSC; 
“CASSIE” 
means any database relating to the administration of CEE 
and MCP which includes BBC Data, as updated from time to 
time, to which access is granted to the Service Provider by or 
on behalf of the BBC pursuant to this Contract; 
"CEE" 
means the Cash Easy Entry Scheme for payment of the 
Licence Fee; 
"CEE DCMS Account" 
means the Paymaster General's cash account (for credit to 
the DCMS general cash account) for CEE or such other 
account(s) as are notified by the BBC to the Service Provider; 
"Change" 
means a change to the Services or Contract and/or the 
Service Levels being provided by the Service Provider; 
"Change Control Notice" 
means the form of notice set out in Schedule 6 (Change 
Control); 
"Change Control Procedure" 
means the procedure for requesting and implementing 
Changes as set out in Schedule 6 (Change Control); 
"Change Request" 
means a request for a Change submitted in accordance with 
the Change Control Procedure; 
"Charter and Agreement" 
means the charter for the continuance of the BBC granted to 
the BBC by Her Majesty the Queen in Council and is 
supplemental to the Royal Charter of Incorporation of the 
BBC granted to the BBC on 20th December 1926 and the 
agreement between the BBC and Her Majesty’s Secretary of 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
State for Culture, Media and Sport dated 30th June 2006, 
both of which came fully into effect on 1st January 2007; 
"Confidential Information" 
shall have the meaning set out in Clause 22.1 
(Confidentiality) of the Terms and Conditions; 
"Contract Change Note" 
means the form of note set out in Schedule 6 (Change 
Control); 
"Contract Year" 
means each period of a calendar year commencing at 00:01 
on the Effective Date (or the anniversary thereof) and ending 
at 23:59 on the final date in that calendar year period; 
"Contract" 
means the Terms and Conditions, the Schedules, Annexes 
and other attachments, as amended from time to time in 
accordance with this Contract, and any other documents 
expressly identified in this document as forming part of the 
Contract;  
"Co-operation Agreement" 
shall have the meaning set out in Clause 5.5 of the Terms 
and Conditions; 
"Customer" 
means any person who uses the Services; 
"Customer Facing 
means any documentation for dissemination to Customers 
Documentation" 
relating to the Licence pursuant to this Contract (whether to 
individuals or the public in general) including without 
limitation correspondence, application forms, literature and 
policy statements, web copy, IVR scripts and SMS scripts 
which is either: 
(a)  provided by the BBC to the Service Provider; or 
(b)  produced by or on behalf of the Service Provider or any 
Subcontractor pursuant to this Contract. 
"Customer Satisfaction 
means the surveys to be conducted by the Service Provider 
Survey" 
or a third party (at the BBC's option) as described in 
Schedule 2 (Services); 
"Data Protection Law" 
means the European Community Directive 95/94/EC and all 
law implementing the same in the UK, including the Data 
Protection Act 1998 and relevant subsidiary legislation and 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
Codes of Practice issued by the Information Commissioner 
from time to time, together with any other legislation of the 
European or UK Parliaments or of the jurisdictions of the 
Locations coming into force during the Term which is 
designed to protect individuals with regard to the processing 
of their personal data; 
"Date Compliant" 
means that dates can be accurately processed (including 
calculating, comparing and sequencing date data) from, into 
and between centuries and/or years, including leap year 
calculations so that neither performance of the Services nor 
functionality of any part of the Service Architecture or the 
BBC System is affected by any change in date; 
"DCMS" 
means the government Department of Culture, Media and 
Sport; 
"Deliverables" 
means any items delivered and/or to be delivered by or on 
behalf of the Service Provider to the BBC under this Contract; 
"Disaster Recovery Plan" 
means the plan set out in Schedule 9 (Security 
Requirements and Disaster Recovery) as amended and 
updated from time to time in accordance with that Schedule; 
"Dispute Resolution 
shall have the meaning set out in Schedule 3 (Governance); 
Procedure" 
"Effective Date" 
means the date of this Agreement;  
"Escalation Procedure" 
shall have the meaning set out in Schedule 3 (Governance); 
"Existing Services" 
means the services provided by the Service Provider under 
the Prior Contract; 
"Exit Plan" 
means the plan to be prepared by the Service Provider in 
accordance with Clause 19 (Exit Plan and Consequences 
of Termination) of the Terms and Conditions and Schedule 
10 (Exit); 
"Financial Year" 
means the BBC’s financial year, being the period April 1st to 
March 31st or such other period as the BBC may decide from 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
time to time; 
"FOIA" 
means the Freedom of Information Act 2000 and any 
subordinate legislation made under that Act from time to time 
together with any guidance and/or codes of practice issued 
by the Information Commissioner in relation to such 
legislation; 
"Force Majeure Event" 
shall have the meaning set out in Clause 24.1 (Force 
Majeure) of the Terms and Conditions; 
"Fraud Investigation" 
shall have the meaning set out in Clause 10.4 (Management 
Information and Audit Requirements) of the Terms and 
Conditions; 
"Fundamental Concern" 
means in relation to a person gaining control of the Service 
Provider, it is the BBC's reasonably held concern or belief 
that such person: 
(a) 
has been involved in, or is subject to prosecution (or 
has been prosecuted) in respect of fraudulent activity, 
is insolvent or in respect of whom any of the events 
identified in Clause 18.1(j) (Termination) of the Terms 
and Conditions has occurred; 
(b)  imports, distributes, publishes, communicates or 
records pornography or is otherwise materially 
involved in or associated with any immoral activity or 
business; 
(c)  has central objectives associated with the 
dissemination or communication of a particular religion 
or religious viewpoint or philosophy; 
(d)  has central objectives associated with the 
dissemination or communication of a particular political 
viewpoint or policies associated with a particular party 
or group of political parties; or 
will have or, when it has acquired control of the Service 
Provider, will have a conflict of interest with the interests of 
the BBC; 
"Good Industry Practice" 
means, in relation to any undertaking in any circumstances, 
the exercise of that degree of skill, care, prudence and 
foresight which would be expected from a skilled and 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
experienced person anywhere in the world at the leading 
edge of their field engaged in the same type of undertaking 
under the same or similar circumstances (but does not 
necessarily mean ‘state of the art’ in respect of technology 
provision); 
"Guarantee" 
means the guarantee attached at Schedule 15 (Guarantee) 
between the BBC and IQOR Inc, a Delaware corporation with 
corporation number 2868366, having its principal place of 
business at 335 Madison Avenue, 27th Floor, New York, NY 
10017, USA; 
"Head of Revenue 
means the person responsible for the management of the 
Management" 
BBC’s revenues, being Pipa Doubtfire or any person 
replacing her in that position or taking over all or substantially 
all of her functions and responsibilities; 
"Initial Term" 
shall have the meaning set out in Clause 3.2 (Term of 
Contract and Break Option) of the Terms and Conditions; 
"IPR" 
any current and future intellectual property rights, including: 
(a) 
copyrights, trade marks, trade names, domain names, 
rights in logos and get-up, rights in confidential 
information, trade secrets and know-how including 
commercial know-how, design rights, rights in 
inventions, patents, utility models, semi-conductor 
topographies, rights in databases; and 
(b) 
all intangible rights and privileges of a nature similar, 
analogous or allied to any of the above; 
in every case in any part of the world and whether or not 
registered, including in relation to the above: 
(c)  all granted registrations and all applications for 
registration; 
(d) 
all renewals, reversions or extensions; 
(e) 
the right to sue for damages or obtain other relief; and 
all forms of protection of a similar nature which may subsist 
anywhere in the world; 
 
 
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SCHEDULE 1:  DEFINITIONS
 
  "ITIL" 
means the IT Infrastructure Library published by the Office of 
Government Commerce; 
"Joiner" 
means a Customer who applies and is accepted to CEE; 
"Key Personnel" 
means the key personnel to be deployed by the Service 
Provider in connection with this Contract as identified in 
Schedule 3 (Governance); 
"Key Principles" 
shall have the meaning set out in Clause 5.2 (Services) of 
the Terms and Conditions; 
“LASSY” 
means any database relating to the enforcement and 
administration of the collection of the Licence Fee which 
includes BBC Data, as updated from time to time, to which 
access is granted to the Service Provider by or on behalf of 
the BBC pursuant to this Contract; 
"Law" 
means: 
(a)  any statute, regulation, by law, ordinance or 
subordinate legislation in force from time to time to 
which a party to this Contract is subject, including 
without limitation, any regulation issued by H.M. 
Government in connection with the Licence; 
(b) 
the common law as applicable to the parties to this 
Contract from time to time; 
(c) 
any binding court order, judgment or decree given in 
respect of either party party; 
(d) 
any applicable industry code, or standard enforceable 
by law; and 
(e) 
any applicable direction, rule or order that is binding on 
a party hereto and that is made or given by any body 
having jurisdiction over a party or any of that party’s 
assets, resources or business; 
"Licence" 
means a licence for the right to use or install a television 
receiver (as such term is defined in the Communications Act 
2003; 
 
 
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SCHEDULE 1:  DEFINITIONS
 
  "Licence Fee" 
means all sums payable in respect of a Licence; 
"Licence Fee Receipts" 
means all payments received by the Service Provider from 
Customers for or towards the payment of a Licence; 
"Licence Fee Savings" 
means all savings received by the Service Provider from 
Customers in respect of the payment of a Licence; 
"Licensing Authority" 
means the person with statutory responsibility for the 
administration and enforcement of the Licence, currently the 
BBC; 
"Liquidated Damages" 
means the liquidated damages set out in Schedule 7  
(Transition); 
"Locations" 
means: 
(a) 
33/34 Winckley Square, Preston, Lancashire PR1 3EL; 
and 
(b) 
Suite 110, Time Technology Park, Blackburn Road, 
Simonstone, Lancs BB12 7TG; 
"Management Reports" 
shall have the meaning set out in Clause 10.1 (Management 
Information and Audit Requirements) of the Terms and 
Conditions; 
"MCP" 
means Monthly Cash Plan, a scheme which allows payment 
of the Licence Fee by way of monthly cash payments; 
"Member" 
means any person whose application to the Cash Schemes 
has been accepted and whose membership has not been 
cancelled or otherwise terminated; 
"Milestone Date(s)" 
means the milestone date(s) set out in Schedule 7 
(Transition); 
"Milestone(s)" 
means the milestone(s) set out in Schedule 7 (Transition); 
"Minimum Information" 
means the staff information which the Service Provider is 
required to provide to the BBC and/or the Successor Service 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
Provider as set out in paragraph 8 of Schedule 10 (Exit); 
"NCC" 
means NCC Escrow International Limited whose registered 
office is at Oxford House, Oxford Road, Manchester, M1 
7ED, UK; 
"Network Operator" 
means the operator(s) of the network(s) of outlets at which 
point of sale terminals transmit details of payment for the 
Licence Fee by persons using Cash Schemes and at the 
Effective Date being PayPoint plc (company number 
03581541) having its registered office at 1 The Boulevard, 
Shire Park, Welwyn Garden City, Herts AL7 1EL; 
"Open Book Accounts" 
means complete and accurate financial and non-financial 
information relating to the Services and how the Service 
Charges are calculated, including information relating to: 
(a) actual capital expenditure, including capital 
replacement costs; 
(b) 
actual operating expenditure, including the costs of 
staff consumables, subcontracted and bought in 
Services; 
(c) 
interest, expenses and other third party financing 
costs; 
(d) 
details of overhead recoveries; and 
(e) profit, 
all as relate to provision of the Services; 
"Open Book Basis" 
means the maintenance of the Open Book Accounts by the 
Service Provider and the provision of free access for the BBC 
to such Open Book Accounts in accordance with Clause 10 
(Management Information and Audit Requirements) of the 
Terms and Conditions; 
"Over 75 Licence" 
means a free Licence available to a person aged 75 years or 
older for use at their principal residence; 
"Personal Data" 
shall have the meaning given to it under Data Protection Law; 
 
 
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SCHEDULE 1:  DEFINITIONS
 
  "Personnel" 
means all those employees, contractors and agents used by 
the Service Provider in connection with this Contract, 
together with all such employees, contractors and agents of 
any Subcontractors; 
"Pre-Step-In Notice"
shall have the meaning set out in Clause 20.1(b) (Step-in 
Rights) of the Terms and Conditions;
"Pre-Step-In Requirements"
shall have the meaning set out in Clause 20.1(b) (Step-in 
Rights) of the Terms and Conditions;
"Prior Contract" 
means the Service Provision Agreement for the Management 
of TV Licence Card Based Payment and Saving Schemes 
between the BBC and the Service Provider dated 23 October 
2000; 
"Quarter" 
shall except for the first Financial Year and the last Financial 
Year of this Contract mean each of the periods 1 April to 30 
June; 1 July to 30 September; 1 October to 31 December 
and 1 January to 31 March in each Financial Year, provided 
that in the first Financial Year of this Agreement the 
exceptions will be the period from the Effective Date to the 
appropriate Quarter date and in the last Financial Year of the 
Agreement shall be the period from the final complete 
Quarter to the date on which the Contract expires or 
terminates; 
"Records" 
shall have the meaning set out in Clause 10.2 (Management 
Information and Audit Requirements) of the Terms and 
Conditions; 
"Refunds" 
means a money refund made in relation to a Licence issued 
to a Customer in accordance with BBC Policies; 
 
"Relevant Transfer" 
has the meaning given to that phrase in Regulation 2 of 
TUPE; 
"Reporting Period" 
means each calendar month during the Term; 
"Revocation" 
means in respect of a Licence, when a letter of revocation is 
sent by the Service Provider to the Customer and “Revoke” 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
and “Revoked” will be construed accordingly; 
"SASSIE" 
means any database relating to the administration of TVLSC 
which includes BBC Data, as updated from time to time, to 
which access is granted to the Service Provider by or on 
behalf of the BBC pursuant to this Contract; 
"Schedule" 
means any of the schedules to this Contract;  
"Security Plan" 
shall have the meaning set out in Schedule 9 (Security 
Requirements and Disaster Recovery); 
"Service Architecture" 
means the overall structure of the Service Provider’s 
environment within which the Services are to be provided, 
which includes the Service Provider’s local area network, 
wide area network, hardware, software, computer 
peripherals, telephone equipment and any other business 
operating systems which are owned by or licensed to the 
Service Provider and which the Service Provider uses in 
conjunction with the BBC System to provide the Services; 
"Service Architecture Design 
means the document to be generated by the Service Provider 
Document" 
in accordance with Clause 12.1 (Systems and 
Documentation) of the Terms and Conditions which details 
the Service Architecture and includes the information set out 
in Schedule 14 (Service Provider Documentation); 
"Service Charges" 
means the charges payable by the BBC to the Service 
Provider as set out in Schedule 5 (Service Charges); 
"Service Credits" 
means the service credits payable in accordance with 
Schedule 4 (Service Level Agreement); 
"Service Levels" 
means the service levels to be met by the Service Provider in 
providing the Services as set out in Schedule 4 (Service 
Level Agreement); 
"Service Provider Accounts" 
shall have the meaning set out in paragraph 2 of Schedule 8 
(Accounting Responsibilities); 
"Service Provider Contract 
means the person designated by the Service Provider from 
time to time as responsible for managing this Contract in 
 
 
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SCHEDULE 1:  DEFINITIONS
 
  Manager" 
accordance with the terms of Schedule 3 (Governance); 
"Service Provider 
means any material used by the Service Provider or any 
Documentation" 
Subcontractor pursuant to this Contract in order to enable the 
Service Provider’s employees, Subcontractors, contractors 
and agents to supply the Services or which detail the Service 
Provider’s business processes in relation to the performance 
of the Services as detailed in Schedule 14 (Service Provider 
Documentation); 
"Service Provider CEE 
shall have the meaning set out in paragraph 2 of Schedule 8 
Account" 
(Accounting Responsibilities); 
"Service Provider TVLSC 
shall have the meaning set out in paragraph 2 of Schedule 8 
Account" 
(Accounting Responsibilities); 
"Services" 
means any services provided or to be provided by the 
Service Provider pursuant to this Contract, including without 
limitation the Deliverables; 
"Services Employees" 
shall have the meaning set out in paragraph 8 of Schedule 10 
(Exit); 
"Service Start Date" 
means 1 April 2008; 
"Short Term Licence" 
means a Licence described as an “interim” or “transitional” 
Licence in the Communications Act 2003; 
"Smooth Transition" 
means the seamless and effective transition from the Existing 
Services to the Services on the Service Start Date (in terms 
of the development, testing and implementation of the new 
business functions set out in Schedule 7 (Transition)) and/or 
(as appropriate) for the provision of the Services from the 
Service Provider to a Successor Service Provider from the 
Service Provider on the expiry or termination of this Contract 
(including the provision of full cooperation with the BBC, (as 
appropriate) and the Successor Service Provider and such 
information and assistance as the BBC reasonably requests 
in relation to such transition); 
"Source Code" 
means up to date computer programming code of the 
software concerned in human-readable form such as to 
enable it to be compiled or interpreted into equivalent object 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
code and all other information, software and documentation 
necessary for the use, reproduction, modification and 
enhancement of the software; 
"Statement of Account" 
shall have the meaning set out in paragraph 6.1 of Schedule 
5 (Service Charges); 
"Step-In Event(s)"
shall have the meaning set out in Clause 20.1(a) (Step-in 
Rights) of the Terms and Conditions;
"Step-In Right"
means the rights of the BBC described in Clause 20.2 (Step-
in Rights) of the Terms and Conditions;
"Subcontractor" 
means a subcontractor used by the Service Provider in 
connection with the provision of the Services (any such 
subcontractors to be approved by the BBC in accordance 
with Clause 26 (Use of Subcontractors) of the Terms and 
Conditions); 
"Successor Service Provider" 
means any service provider to whom responsibility for the 
performance of the Services (or part of them or services 
similar to the Services) is to be transferred upon the expiry or 
termination of the Contract or thereafter, including the BBC or 
any third party service provider; 
"Telephone Numbers" 
means the Customer-facing telephone numbers used in the 
provision of the Services; 
"Term" 
means the Initial Term, together with any extensions to the 
Initial Term effected in accordance with Clause 3.3 (Term of 
Contract and Break Option) of the Terms and Conditions 
and subject always to early termination of this Contract in 
accordance with its terms; 
"Termination Charge(s)" 
means the payments due (if any) to the Service Provider 
upon early termination of this Contract; 
"Terms and Conditions" 
means the terms and conditions of this Contract, excluding 
the Schedules; 
"Territory" 
means England, Wales, Scotland and Northern Ireland; 
 
 
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SCHEDULE 1:  DEFINITIONS
 
  "Third Party IPR" 
means any IPR which are used in connection with provision 
of the Services and which are owned by a third party; 
"Trade Mark Licence" 
means the trade mark licence attached at Schedule 13 
(Trade Mark Licence);  
"Transferred Employee" 
shall have the meaning set out in paragraph 8 of Schedule 10 
(Exit); 
"Transition Plan" 
means the plan identified as such in Schedule 7 (Transition); 
"Transition" 
means the period and/or the activities to be undertaken (as 
appropriate) to ensure the successful delivery of all new 
business functions as set out in Schedule 7 (Transition); 
"Transition Release" 
means a release of new functionality for each new business 
function as detailed in paragraph 2.3 of the Transition Plan; 
"Transition Release Plan" 
means the plan attached at Annex 1 of Schedule 7 
(Transition) containing the activities and Milestones related 
to the delivery of each Transition Release; 
"Trialling" 
means in relation to each Transition Release such testing 
and other activities are required to demonstrate that the 
Trialling Criteria for each Transition Release are met in 
accordance with each Transition Release Plan; 
"Trialling Criteria" 
means the following criteria: 
(a) 
that the Services in relation to a Service Area meet the 
requirements of Schedule 2 (Services); 
(b) 
that the Services in relation to a Service Area meet the 
Service Levels; 
(c) 
that the Services and the provision of such Services in 
relation to a Service Area comply with the BBC 
Policies and with all Laws; 
(d) 
that the Services and the provision of such Services in 
relation to a Service Area comply in all other respects 
with this Contract; and 
(e) 
that the Services in relation to a Service Area are 
 
 
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SCHEDULE 1:  DEFINITIONS
 
 
provided to the BBC in the way envisaged by this 
Contract. 
"TVL Administrator" 
means the person appointed by the BBC for the enforcement 
and administration of the collection of the Licence Fee and at 
the Effective Date being Capita Business Services Limited 
(company number 02299747) having its registered office at 
71 Victoria Street, Westminster, London SW1H 0XA; 
"TVLSC" 
means the TV Licensing Savings Card which allows 
Customers to save towards the payment of the Licence Fee;   
"TV Licence Savings Stamps" 
means the savings stamps issued by or on behalf of the 
Licensing Authority for purchase by Customers as a means 
of saving towards payment of the Licence Fee; 
"TUPE" 
means the Transfer of Undertakings (Protection of 
Employment) Regulations 2006; 
"VAT" 
means value added tax as provided for in the Value Added 
Tax Act 1994 and any similar sales, consumption or turnover 
tax introduced within the European Community or elsewhere 
in the world; 
“Working Day” 
[s.43(2)] xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx 
xxxxx 
"Year" 
means each twelve (12) month period during the Term 
commencing on the Service Start Date and every subsequent 
anniversary of the Service Start Date. 
 
 
 
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