This is an HTML version of an attachment to the Freedom of Information request 'tv licensing contracts with Capita and RMS'.
 
 
SCHEDULE 6:  CHANGE CONTROL
 
 
Schedule 6: Change Control 

Principles 
 
Where the BBC or the Service Provider considers there to be a need for a Change (which 
term includes modification) to the Contract the BBC may at any time request, and the 
Service Provider may at any time recommend, such Change and propose an amendment 
to the Contract in accordance with the Change Control Procedure as set out in paragraphs 
3 and 4. 

General Principles 
 
This Schedule sets out the procedure for dealing with Changes. The parties acknowledge 
in this respect that: 
(a) 
it is their intention to operate a Change Control Procedure that does not cause 
unnecessary administrative burdens on either party and which recognises the 
cooperative nature of the relationship established between the parties and as such 
they will always work together in order to implement Changes in a spirit of co-
operation and mutual trust; and 
(b) 
nothing set out in this Schedule 6 is intended to or will limit the right of the BBC to 
receive a reduction in Service Charges, or request a reduction in Services 
required, or for the Service Provider to receive an increase in Service Charges, as 
a result of a Change if so agreed in the Change Control Procedure.  
(c) 
For the avoidance of doubt, notwithstanding the provisions of Clause 8.2, the 
Service Provider will not be entitled to refuse any Changes that the BBC requests 
the Service Provider to make to reflect the BBC Policies.  Any such Changes will 
include agreement on the timescale for implementation of and adherence to the 
new or amended BBC Policy. 
(d) 
The costs of all Changes will be considered in accordance with paragraph 5 of 
Schedule 5 (Service Charges).  
(e) 
If the BBC requires any Additional Services it will request such Additional Services 
in accordance with the Change Control Procedure and such Additional Services 
will be treated as a Change for the purpose of this Schedule 6 (Change Control 
Procedure). 
(f) 
The BBC and the Service Provider will discuss any Changes proposed by either 
party in accordance with Schedule 3 (Governance). 
(g) 
The terms of any Change will be agreed between the parties. 
 
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SCHEDULE 6:  CHANGE CONTROL
 
 
(h) 
The Service Provider will ensure that it designates sufficient resources to 
implement any Changes to the Services in a timely manner and in accordance with 
the Change Control Procedure. 

Procedure for Change Requests  
(a) 
Where a Change is sought by the BBC, the BBC will submit a Change Request to 
the Service Provider.  The Service Provider will, unless otherwise agreed, submit a 
Change Control Notice ("CCN") in the form set out in the Appendix to this 
Schedule 6 to the BBC within ten (10) Working Days of receipt of the Change 
Request or such longer period as is agreed.  If the Service Provider requires any 
clarifications in respect of the BBC's Change Request before it can deliver the 
CCN, then it will notify the BBC as soon as practicable (and in any event in not 
more than ten (10) Working Days and the BBC will respond as soon as is 
reasonably practicable. 
(b) 
Where a Change is sought by the Service Provider, the Service Provider will 
submit a Change Request to the BBC and will at the same time also submit a 
CCN. 
(c) 
All Change Requests will be logged, documented and prioritised by the BBC in 
consultation with the Service Provider. 
(d) 
Each Change Request will be in writing and will state: 
(i) 
the title of the Change; 
(ii) 
the originator and date of the Change Request; 
(iii) 
the reason for the Change; 
(iv) 
full details of the Change including any available specifications;  
(v) 
business benefits of the change where applicable; and 
(vi) 
a timetable for implementation of the Change. 

Change Control Notice  
(a) 
Each CCN will contain: 
(i) 
the title of the Change; 
 
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SCHEDULE 6:  CHANGE CONTROL
 
 
(ii) 
the originator and date of the request or recommendation for the Change; 
(iii) 
the reason for the Change; 
(iv) 
full details of the Change including any specifications and user facilities; 
(v) 
the steps taken to minimise the cost or maximise the cost reduction 
resulting from the Change; 
(vi) 
the proposed variation to the Service Charges, if any, resulting from such 
Change (calculated by reference to Schedule 5 (Service Charges)); 
(vii) 
a timetable for implementation together with any proposals for any trialling 
or testing of the Change; 
(viii) 
the impact, if any, of the Change on other aspects of the Contract; 
(ix) 
the date of expiry of validity of the CCN; 
(x) 
provision for signature by the BBC and by the Service Provider; 
(xi) 
any proposed amendments to the Contract documentation; 
(xii) 
clearly define who owns the intellectual property 
(xiii) 
any anticipated impact on any third party; and 
(xiv) 
any other relevant information as agreed by both parties. 
(b) 
The Service Provider will assess and document the potential impact of the 
proposed CCN before it can be approved or implemented. 
(c) 
For each CCN submitted, the BBC will, within the period of the validity of the CCN; 
(i) 
allocate a sequential number to the CCN; 
(ii) 
evaluate the CCN and as appropriate either: 
 
(A) 
request further information; or 
(B) 
approve the CCN; or 
(C) 
notify the Service Provider of the rejection of the CCN. 
(d) 
The BBC will evaluate the CCNs raised by the Service Provider pursuant to this 
Schedule 6 within a reasonable timescale of receiving any further information 
requested in accordance with paragraph 4(c)(ii)(A). 
 
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SCHEDULE 6:  CHANGE CONTROL
 
 
(e) 
If the CCN is approved by the BBC, the Service Provider will arrange for a copy of 
the approved amendment of the Contract which forms part of the CCN to be 
signed by authorised representatives of each party on behalf of the BBC and the 
Service Provider. 
(f) 
No proposed CCN will be implemented by the Service Provider until such a time as 
it has been executed by both parties. 
(g) 
Until such time as an approved CCN has been signed and agreed in accordance 
with Paragraph 4(e), then: 
(i) 
unless expressly agreed otherwise in writing, the Service Provider will 
continue to provide the Services and the BBC will continue to pay the 
Service Provider in accordance with the existing terms of the Contract; and 
(ii) 
any discussions or related communications regarding the proposed 
Change will be without prejudice to each party's other rights under this 
Contract. 
(h) 
A CCN executed by the authorised representatives of both parties will constitute 
an amendment to this Contract.  
 
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SCHEDULE 6:  CHANGE CONTROL
 
 
Annex:  Change Control Notice 
 

CHANGE CONTROL NOTICE 
 
Ref: 
 
No: 
 
Title of Change: 
 
Date: 
 
Details of Change: 
 
Reasons of Change: 
 
Impact of Change: 
 
Timetable: 
 
Price: 
 
Originator: 
 
 
 
 
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SCHEDULE 6:  CHANGE CONTROL
 
 
AMENDMENT NUMBER [ 
 
] TO THE CONTRACT DATED THE [ 
] DAY OF [    ] 
 
between 
 
(1) 
THE BRITISH BROADCASTING CORPORATION whose principal place of business is at 
Broadcasting House, Portland Place, London W1A 1AA, U.K. (the “BBC”); and 
(2) 
REVENUES MANAGEMENT SERVICES LIMITED (company number 02404237) whose 
registered office is at 33/34 Winckley Square, Preston, Lancashire PR1 3EL (the “Service 
Provider”). 
BACKGROUND: 
 
The parties entered into a Contract for the Administration of TV Licensing Cash Schemes dated [  ] 
2007 (the “Original Contract”) and now wish to amend the Original Contract. 
 
OPERATIVE PROVISIONS: 
 
1. 
With effect from the [ 
 
] day of [ 
] the Original Contract will be amended as 
set out in Clause 3 of this Amendment. 
 
2. 
Save as set out in this Amendment all other terms and conditions of the Original Contract 
will remain in full force and effect. 
 
3. 
The amendments to the Original Contract are as follows: 
 [  ] 
 
Signed for and on behalf of the British Broadcasting Corporation 
Signature:  
…………………………………………………… 
Name: …………………………………………………….   
Title: ……………………………………………………. 
Date: ……………………………………………………. 
Signed for and on behalf of Revenues Management Services Limited 
Signature:  
…………………………………………………… 
Name: ……………………………………………………. 
Title: ……………………………………………………. 
Date: ……………………………………………………. 
 
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