Mr Ganesh Sittampalam
[FOI #13544 email]
26 October 2009
Dear Mr Sittampalam,
Request for Information – RFI20091098
I write further to my letter of 12 October 2009, and your email response of the following day.
Please accept my apologies for our oversight in not providing answers to the supplementary questions that
you asked in your recent information request. I will address each in turn.
In cases where you hold contracts relating to work subcontracted out by either of these two organisations,
either directly or indirectly, I request a list of these contracts. This list should include the names of all parties
to the contract and a brief description of what the contract relates to, but it is not necessary to list all
relevant documents separately.
I can confirm that the BBC holds copies of the following contracts between Capita Business Services Ltd.
and third-parties:
Goods/services provided
Company
Customer service agent software interface
Jacada (Europe) Ltd.
Call Centre Telephony
Central Telecom UK Ltd.
Application development and support, TVL website
THINK Ltd.
Application hosting, development and support, TVL systems
CSC Computer Sciences Ltd.
I can also confirm that the BBC holds a copy of the following contract between Revenues Management
Services Ltd. and a third-party:
Goods/services provided
Company
Supplier of SMS software
Elephant Services Group
In order to provide advice and assistance for any potential future requests of this nature, please could you
provide details of how long each part of the request takes to collate, and in the case that you refuse or
reduce the request because of the costs limit, an estimate of how long it would take to deal with any
omitted parts.
We estimate that, in total, more than 208 staff hours have been spent working on providing a response to
your request. Of these, we estimate that approximately 35 hours (i.e. more than five working days,
according to the relevant statutory definition) were spent undertaking activities that would have counted
toward the statutory fees limit calculation – well in excess of the two and a half day (18 hour) threshold at
which we are entitled to decline a request. The work was undertaken by approximately fourteen staff,
including a number of senior managers. Please see the attached table for full details of how this figure was
derived.
Your appeal rights
This enquiry has been dealt with under the Terms of the Freedom of Information Act. If you are not
satisfied that we have complied with the Act in responding to your request you have the right to an internal
review by a BBC senior manager or legal adviser. Please contact us at the address above, explaining what
you would like us to review and including your reference number. If you are not satisfied with the internal
review, you can appeal to the Information Commissioner's Office, which is contactable at: Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 01625 545 700 We
bsite: www.ico.gov.uk
Yours sincerely,
Neil Gardner
Senior Policy Adviser, TV Licensing Management Team
Enc.
Table of hours worked
