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'Recruitment of Social Workers'.
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Verifying References
It is good practice to verify written references by telephone, to ensure as far as possible that the reference is authentic and genuine. This is particularly relevant when recruiting to jobs that involve contact with children and/or vulnerable adults.
On receipt of a written reference, it is advisable to telephone the referee to clarify: -
That they are employed by the organisation specified on the reference
That they were the author of the reference
That they have no further comments to make (if appropriate)
The contents of the reference should be noted carefully and reference should be made back to the individual's original application form to ensure that dates of employment and other relevant information is consistent with the reference. If the reference provided does not fully address the person's suitability for the role, it is recommended that the referee is asked to elaborate and a note made of any conversation.
After the verification has taken place, a note should be made on the written reference to this effect, by whom and the date the verification took place.