Contact Centres Head Office
Trinity Bridge House
5th Floor, West Wing
2 Dearmans Place
Salford
M3 5DU
John Bradbury
Tel
0161 261 3193
Fax
0161 261 3463
Email [email address]
Date
30 July 2009
www.hmrc.gov.uk
Our ref
1805/09
Your ref
Dear John
Thanks you for your request of 3 July 2009, made under the Freedom of Information Act
2000. You asked:
“You quote 0845 numbers as alternatives for self Assessment / PAYE and for Self
Assessment debit card payments which does not satisfy my original query.
Can you therefore please let me know the geographic numbers for both the SA / PAYE and
the SA card payments for Cumbernauld AO and for Shipley AO”
HMRC has now completed its search for the information and the answer is below.
The geographical number for the Self Assessment/PAYE DMB 0845 366 7816 telephone
number is 01506 476 066.
The geographical number for the Self Assessment card payments 0845 305 1000 telephone
number is 01726 209 025.
It may be helpful if I explain that HMRC centrally managed contact centres use 0845
numbers. These ensure accurate routing of the customer’s call to the contact centre best
able to handle them at the time of each respective call. Using this facility allows us to
manage call queue lengths, reduce call waiting times and offer the best available service
during our extended opening hours. We cannot guarantee such accuracy if any other
number, for example a geographic number, is used. Furthermore, the customer would lose
the benefit of their call being directed to the next available adviser in the Contact Centre
network and as such may be held in a queue unnecessarily.
Information is available in large print, audio and Braille formats.
Type Talk service prefix number – 18001
Head of Contact Centres: Mrs L Maslen
The information supplied to you continues to be protected by the Copyright, Designs and
Patents Act 1988. You are free to use it for your own purposes, including any non-
commercial research you are doing and for the purposes of news reporting. Any other re-
use, for example commercial publication, would require the permission of the copyright
holder. Most documents supplied by HMRC will have been produced by government officials
and will be Crown Copyright. You can find details on the arrangements for re-using Crown
Copyright on HMSOnline (internet access required) at:
http://www.hmso.gov.uk/copyright/licences/click-use-home.htm Information you receive which is not subject to Crown Copyright continues to be protected
by the copyright of the person, or organisation, from which the information originated. You
must ensure that you gain their permission before reproducing any third party (non Crown
Copyright) information.
If you are not happy with this reply you may request a review by writing to HMRC FOI Team,
Room 4/52, 100 Parliament Street London SWIA 2BQ. You must request a review within 2
months of the date of this letter. It would assist our review if you set out which aspects of the
reply concern you and why you are dissatisfied.
If you are not content with the outcome of an internal review, you may apply directly to the
Information Commissioner for a decision. The Information Commissioner will not usually
consider a case unless you have exhausted the internal review procedure provided by
HMRC. He can be contacted at The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely
Andy Hopkins
Freedom of Information Officer
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