This is an HTML version of an attachment to the Freedom of Information request 'Life in the United Kingdom handbook and test'.

Information Access Policy Team

UK Border Agency

11th floor - short corridor

Lunar House

40 Wellesley Road

Croydon

CR9 2BY

Mr Kaihsu Tai

(by email)

Fax +44 (0) 208 196 3172

21 October 2008

Ref: 9877

Dear Mr Tai,

Thank you for your email of 17 October 2008 about the delay in sending you a response to your Freedom of Information request. You have also asked that the UK Border Agency conduct an internal review of the fact that the statutory time limit has not been met in this case. I can confirm that we are currently gathering all the information we need to complete this review and will respond as soon as possible.

I am sorry that you have not yet had a response to your request but would like to offer my sincere apologies for this delay and for any inconvenience that this may cause. I would like to assure you that your request is being dealt with as a matter of urgency and that we will send you a substantive response as soon as possible.

Yours sincerely,

UKBA FOI Team

Information Access Policy Team