Date

26 June 2009

Mr T Nunn

Via email ([FOI #12812 email])

Our ref: CS/09/053/HJP

(Please quote our reference when contacting us)

If telephoning contact Hilary Pook on 020 7217 4734

or if using email send to: [email address]

Dear Mr Nunn

Request for information

In your email of 3 June, you asked for information supplied by us to the DCLG which led to them making the statement that compliance with Ombudsmen's reports in 2006/07 and 2007/08 was 100%.

The difficulty with making statements about compliance with Ombudsmen's reports is that the results will differ depending on whether the statement refers to compliance with:

reports issued in a certain period;
further reports issued in a certain period; or
what Statements on non-compliance were published in a certain period.

I attach a document supplied to the DCLG last May. This shows that:

for reports issued 2006/07, there was one case (Trafford 04/C/17057) where a Statement was issued (ie the case was unsatisfied); there were no cases of non-compliance on 2007/08 reports;
for further reports issued in 2006/07, there was one case (East Riding of Yorkshire 04/C/7641) of non-compliance; for further reports issued in 2007/08 there was one case (the Trafford case noted above) of non-compliance;
the two Statements noted above were both issued in 2007/08, so if looking at compliance in terms of when the Statements were published there would be none in 2006/07 and two in 2007/08.

/…

That concludes my response. If you feel I have not dealt properly with your request, you have the right to appeal and, should you wish to do so, I can supply a copy our internal complaints procedure. If you do request an internal review - can you please indicate why you are unhappy with my response. You also have the right to apply to the Information Commissioner to determine whether your request has been properly dealt with. You should note however that the Commissioner will not consider any complaint where you have not first exhausted our internal complaints process or where there has been undue delay in contacting him. You will be able to obtain further details of the Information Commissioner's role from the website on www.ico.gov.uk.

Yours sincerely

Hilary Pook

Hilary Pook (Ms)

Communications and Records Manager

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