CALLS 1 JANUARY 2009 TO 31 MAY 2009
Date of 
Time of 
Detail
Response  Action
Date 
Enquiry
Enqiry
Date
Closed
03/01/2009
08:15:00 Job enquiry
03/01/2009 Job brokerage number provided
03/01/2009
03/01/2009
14:40:00 Job enquiry
03/01/2009 Job brokerage number provided
03/01/2009
03/01/2009
15:20:00 Architecture student looking to obtain plans that were 
03/02/2009 ODA external relations team confirmed that caller was sent 
03/02/2009
submitted for planning consent, please can somebody 
the link to PDT website and relevant information in January.
advise who he should contact eg architects?
04/01/2009
08:06:00 Caller wanted to be sent any information regarding 2012 
03/02/2009 ODA external relations team spoke to caller.  He accessed 
03/02/2009
including economic benefits (student carrying out a project).
information from the website but would have liked more still. 
Project is now complete but he will ring with any future 
enquiries.
04/01/2009
10:17:00 Caller looking for a site tour (lives outside of London 
04/01/2009 Advised caller to register with Open House
04/01/2009
boroughs)
05/01/2009
09:20:00 Job enquiry.
05/01/2009 Job brokerage details provided
05/01/2009
05/01/2009
18:05:00 Caller is interested in driving / office jobs
05/01/2009 Job brokerage number provided but hotline operative 
05/01/2009
wondered if caller should receive further information as she 
mentioned office jobs.  ODA external relations team called 
caller back and confirmed job brokerage number as 
provided is correct however he would send her details to 
the ODA Employment and Skills Team in addition. 
05/01/2009
22:30:00 Caller has seen a vacancy on the London 2012 website for  05/01/2009 ODA external relations team left a voicemail message for 
05/01/2009
sports competition Team Coordinator and would like to 
caller to confirm that the website is the best place to look for 
know more please.
more information on the vacancy.  Also, the particular job is 
with LOCOG and therefore best to email enquiries with any 
questions.
05/01/2009
12:29:00 Research query regarding the stadium
05/01/2009 Referred to the website
05/01/2009
05/01/2009
10:50:00 Job enquiry
05/01/2009 Job brokerage details provided
05/01/2009
05/01/2009
12:02:00 Follow-up call from resident to complain about security on 
16/01/2009 ODA external relations team advised hotline operative that 
16/01/2009
site.  Caller originally called on 19 December and was 
caller's complaint has now been resolved by the security 
referred to ODA external relations team who were 
team and this call can now be closed.
investigating.   Hotline operative emailed details to ODA 
external relations team 15.1.09.
05/01/2009
09:32:00 Job enquiry
05/01/2009 Job brokerage number provided
05/01/2009
05/01/2009
14:30:00 Job enquiry
05/01/2009 Job brokerage details provided
05/01/2009
Page 1

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
05/01/2009
12:15:00 Is a chartered surveyor manager / project manager involved  05/01/2009 ODA external relations team confirmed that the website is 
05/01/2009
in building the O2 and other major venues, wanted to know 
the best source for ODA and LOCOG jobs, but forwarded 
about jobs.
enquiry to Employment and Skills colleagues also.
05/01/2009
11:15:00 Wanted an electronic copy of the employment and skills 
05/01/2009 Directed to website
05/01/2009
strategy.
05/01/2009
12:22:00 Job enquiry
05/01/2009 Job brokerage details provided 
05/01/2009
06/01/2009
14:24:00 Job enquiry
06/01/2009 Job brokerage details provided
06/01/2009
06/01/2009
14:21:00 Caller said that he wanted to access the site to visit some 
06/01/2009 Referred him to the companies to whom he was referring 
06/01/2009
workers.
to. 
06/01/2009
12:32:00 Job enquiry
06/01/2009 Job brokerage details provided
06/01/2009
06/01/2009
11:30:00 Site visit request
06/01/2009 Advised caller that all tours are fully booked until March but 
06/01/2009
that we will be booking tours again from the end of March 
09 and so to call back then.
06/01/2009
16:00:00 Job enquiry
06/01/2009 Job brokerage details provided
06/01/2009
06/01/2009
13:00:00 Job enquiry, found Job brokerage unhelpful three months 
06/01/2009 Provided Job brokerage number and asked called to ring 
06/01/2009
ago.
construction hotline if he still unhappy.
06/01/2009
10:30:00 Business enquiry from tiling company
06/01/2009 Directed to Compete For on website
06/01/2009
06/01/2009
16:21:00 Job enquiry
06/01/2009 Job brokerage details provided
06/01/2009
06/01/2009
16:02:00 Caller wanted an address for site 
06/01/2009 Gave a number for the site introduction centre 
06/01/2009
06/01/2009
11:30:00 Job enquiry
06/01/2009 Job brokerage details provided
06/01/2009
07/01/2009
12:45:00 Job enquiry
07/01/2009 Job brokerage details provided
07/01/2009
07/01/2009
15:10:00 Business enquiry
07/01/2009 Directed to Compete For
07/01/2009
07/01/2009
12:00:00 Job enquiry
07/01/2009 Job brokerage details provided
07/01/2009
07/01/2009
13:00:00 Job enquiry
07/01/2009 Job brokerage details provided
07/01/2009
07/01/2009
10:35:00 Wanted relevant email address for London2012 staff 
07/01/2009 Email address provided
07/01/2009
member.
07/01/2009
09:20:00 Business enquiry
07/01/2009 Referred to Compete For
07/01/2009
07/01/2009
17:15:00 Job enquiry
07/01/2009 Job brokerage details provided
07/01/2009
07/01/2009
13:00:00 Job enquiry
07/01/2009 Job brokerage number provided
07/01/2009
07/01/2009
20:15:00 Job enquiry
07/01/2009 Job brokerage details provided
07/01/2009
08/01/2009
15:55:00 Business opportunity enquiry
08/01/2009 Referred to Compete For
08/01/2009
08/01/2009
16:34:00 Business opportunity enquiry
08/01/2009 Referred to Compete For
08/01/2009
08/01/2009
16:23:00 Business opportunity enquiry
08/01/2009 Referred to Compete For
08/01/2009
08/01/2009
10:41:00 Job enquiry
08/01/2009 Job brokerage number provided
08/01/2009
08/01/2009
10:19:00 Job enquiry
08/01/2009 Job brokerage number provided
08/01/2009
08/01/2009
10:51:00 Job enquiry
08/01/2009 Job brokerage number provided
08/01/2009
09/01/2009
16:00:00 Job enquiry
09/01/2009 Job brokerage details provided
09/01/2009
Page 2

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
09/01/2009
12:30:00 Job enquiry
09/01/2009 Job brokerage number provided
09/01/2009
09/01/2009
09:30:00 Business enquiry
09/01/2009 Signposted to Compete For
09/01/2009
09/01/2009
09:00:00 Job enquiry
09/01/2009 Provided details for job brokerage
09/01/2009
09/01/2009
14:23:00 Job enquiry
09/01/2009 Provided details for job brokerage
09/01/2009
09/01/2009
14:07:00 Caller wanted to come in and speak about a health and 
09/01/2009 ODA external relations team asked the caller to write in and 
09/01/2009
safety initiative. 
explain what the initiative was about. This was sent to the 
Health & Safety team.  
10/01/2009
15:15:00 Wanted to know if we can track down the breaker's yard 
12/01/2009 LDA confirmed to ODA external relations team that this 
12/01/2009
that used to be on the Olympic Park.  Can caller receive a 
business did not provide any forwarding address or contact 
call back on Monday.
details.  ODA external relations team left a message for 
caller to confirm.
12/01/2009
11:00:00 Job enquiry
12/01/2009 Job brokerage number provided
12/01/2009
12/01/2009
16:43:00 Job enquiry
12/01/2009 Job brokerage number provided
12/01/2009
12/01/2009
11:50:00 Request for a visit
12/01/2009 Advised the booking is closed until April 09
12/01/2009
12/01/2009
14:20:00 Business enquiry
12/01/2009 Directed to Compete For
12/01/2009
12/01/2009
17:05:00 Job enquiry
12/01/2009 Local On-Site number provided
12/01/2009
12/01/2009
10:52:00 Job enquiry
12/01/2009 Job brokerage number provided
12/01/2009
12/01/2009
17:30:00 Job enquiry
12/01/2009 Job brokerage number provided
12/01/2009
13/01/2009
16:15:00 Job enquiry
13/01/2009 Job brokerage number provided
13/01/2009
13/01/2009
14:10:00 Job enquiry
13/01/2009 Job brokerage number provided
13/01/2009
13/01/2009
10:30:00 Job enquiry
13/01/2009 Job brokerage number provided
13/01/2009
13/01/2009
09:58:00 Job enquiry
13/01/2009 Job brokerage number provided
13/01/2009
13/01/2009
13:10:00 Business enquiry
13/01/2009 Directed to Compete For
13/01/2009
13/01/2009
12:50:00 Offering advertising space 
13/01/2009 ODA external relations team asked business to forward 
13/01/2009
details and would be in contact if any opportunities arise.
14/01/2009
15:50:00 Caller was made redundant last week. Could the ODA 
14/01/2009 ODA exertnal relations team passed the enquiry onto the 
14/01/2009
investigate why this happened?
Employment and Skills team.
14/01/2009
00:05:00 Job enquiry
14/01/2009 Job brokerage number provided
14/01/2009
14/01/2009
12:40:00 Job enquiry
14/01/2009 Job brokerage number provided
14/01/2009
14/01/2009
10:28:00 Job enquiry
14/01/2009 Job brokerage number provided
14/01/2009
Page 3

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
15/01/2009
17:05:00 Caller works for a television production company and 
20/01/2009 ODA external relations team emailed caller on 15/1 but it 
20/01/2009
wanted to know if it was possible to be sent a DVD showing 
bounced back so called him and told him he could access 
a computer generated film of the velodrome that is being 
this video from the website. 
planned.  He is putting a piece together for his firm about 
sport and the Olympics (not to be broadcast) and would like 
to include this information.  He has not heard back from 
ODA external relations team whether this is possible and 
would appreciate a call back on Friday.
15/01/2009
14:12:00 Enquiry from a youth club requesting someone to come in 
15/01/2009 Asked them to send in an email with their request so that a 
15/01/2009
and talk about the games.
decision could be made.
15/01/2009
13:10:00 Job enquiry
15/01/2009 Job brokerage details provided
15/01/2009
15/01/2009
12:23:00 Student researching about environmental impacts of 
15/01/2009 Referred to relevant section of website
15/01/2009
London 2012
15/01/2009
12:14:00 Job enquiry
15/01/2009  Job brokerage details provided
15/01/2009
15/01/2009
10:19:00 Job enquiry
15/01/2009 Job brokerage details provided
15/01/2009
15/01/2009
17:40:00 Wants to see how his business can get involved?
15/01/2009 Referred to Get Involved section of the website
15/01/2009
15/01/2009
15:44:00 Job enquiry
15/01/2009 Job brokerage details provided
15/01/2009
16/01/2009
17:50:00 Business opportunity enquiry
16/01/2009 Directed to Get Involved on the website
16/01/2009
16/01/2009
13:30:00 Letting agent wanting to let property to ODA
16/01/2009 Referred to accommodation hotline number
16/01/2009
16/01/2009
13:00:00 Job enquiry
16/01/2009 Job brokerage number provided
16/01/2009
16/01/2009
14:19:00 Enquiring about whether workers on site are required to be  16/01/2009 ODA external relations team asked caller to send in an 
16/01/2009
directly employed?
email detailing his enquiry, to the Employment and Skills 
team.
17/01/2009
13:55:00 Wanted to know about apprenticeship schemes
17/01/2009 Advised caller to get in touch with the Job brokerage team
17/01/2009
18/01/2009
21:11:00 Business opportunity enquiry available on the Olympic 
18/01/2009 Directed to Get Involved on website 
18/01/2009
Park?
18/01/2009
20:52:00 Job enquiry
18/01/2009 Job brokerage details provided
18/01/2009
18/01/2009
19:19:00 Job enquiry
18/01/2009 Job brokerage details provided
18/01/2009
18/01/2009
11:29:00 Enquiring about an ODA staff member contact details    
19/01/2009 ODA external relations team left voicemail with colleague 
19/01/2009
and advised caller to try contact by email.
18/01/2009
21:50:00 Business opportunity enquiry
18/01/2009 Directed caller to Get Involved
18/01/2009
19/01/2009
10:15:00 Job enquiry
19/01/2009 Job brokerage number provided
19/01/2009
19/01/2009
16:00:00 Japanese teacher calling for students to visit the Olympic 
19/01/2009 ODA external relations team provided visits email address 
19/01/2009
Park.
and advised bookings were closed until March 09.
19/01/2009
19:14:00 Job enquiry
19/01/2009 Waltham Forest job brokerage number provided
19/01/2009
Page 4

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
19/01/2009
10:42:00 Job enquiry
19/01/2009  Job brokerage number provided
19/01/2009
19/01/2009
13:29:00 Job enquiry
19/01/2009 Job brokerage number provided
19/01/2009
19/01/2009
16:02:00 Wanted to know if works were taking place on Saturday on 
19/01/2009 Advised that works would be taking place in that area of the 
19/01/2009
Wallace Road.
park on Saturday between 8am and 4pm
19/01/2009
10:25:00 Job enquiry
19/01/2009  Job brokerage number provided
19/01/2009
19/01/2009
11:50:00 Job enquiry
19/01/2009  Job brokerage number provided
19/01/2009
19/01/2009
13:00:00 Job enquiry
19/01/2009 Job brokerage details provided
19/01/2009
19/01/2009
15:21:00 Called regarding archaeology talks
19/01/2009 Details provided
19/01/2009
20/01/2009
10:53:00 Business opportunity enquiry
20/01/2009 Referred to Compete For
20/01/2009
20/01/2009
21:25:00 Caller is delivering samples of nuts and bolts etc to 
20/01/2009 Advised caller to head to the south plaza (Pudding Mill 
20/01/2009
contractors on site in due course and wanted to know 
Lane) where he must provide full details of the person he is 
where to deliver them?
delivering to
20/01/2009
17:52:00 Caller has been in touch with the Job brokerage team 
20/01/2009 Provided caller with the Job brokerage number again and 
20/01/2009
before and had been given an email address. This email 
recruitment email address
address did not work and he wanted the correct email 
address
20/01/2009
13:50:00 Job enquiry
20/01/2009 Job brokerage details provided
20/01/2009
20/01/2009
15:44:00 Job enquiry
20/01/2009 Job brokerage details provided
20/01/2009
20/01/2009
14:14:00 Job enquiry
20/01/2009 Job brokerage number provided
20/01/2009
20/01/2009
11:38:00 Enquiry regarding a plant hire company on site
20/01/2009 Referred the matter to ODA external relations team - 
20/01/2009
enquiry dealt with call closed.
20/01/2009
11:14:00 Job enquiry
20/01/2009 Job brokerage details provided
20/01/2009
21/01/2009
11:10:00 Called regarding supplying security to the Olympic Park
21/01/2009 Directed to [email address]
21/01/2009
21/01/2009
17:41:00 Caller was previously given an incorrect email address
21/01/2009 Provided Job brokerage number and 2012 recruitment 
21/01/2009
email address.
21/01/2009
12:40:00 Looking to discuss policy around security
21/01/2009 Directed to [email address]
21/01/2009
22/01/2009
16:24:00 Quesion regarding access to the site
22/01/2009 Referred enquirer to the contractor on site who will then 
22/01/2009
arrange access for them.
22/01/2009
15:46:00 Request for map of Olympic Park
22/01/2009 Referred to London 2012 map on the website
22/01/2009
22/01/2009
16:29:00 Job enquiry
22/01/2009 Job brokerage details provided
22/01/2009
22/01/2009
15:33:00 Business enquiry
22/01/2009 Referred to Compete For
22/01/2009
22/01/2009
17:32:00 Job enquiry
22/01/2009 Job brokerage details provided
22/01/2009
22/01/2009
11:33:00 Business enquiry
22/01/2009 Referred to Compete For
22/01/2009
22/01/2009
19:40:00 Job enquiry
22/01/2009 Job brokerage details provided
22/01/2009
23/01/2009
13:00:00 Caller owns some artist studios where flooding has started 
23/01/2009 Referred to contractor on site for further investigation.  
23/01/2009
to occur in the back yards (roughly 2 inches).  He suspects 
it may be coming from the 2012 site.
Page 5

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
23/01/2009
08:30:00 Job enquiry 
23/01/2009 Job brokerage details provided
23/01/2009
23/01/2009
16:55:00 Job enquiry
23/01/2009 Job brokerage details provided
23/01/2009
23/01/2009
21:00:00 Job enquiry
23/01/2009 Job brokerage details provided
23/01/2009
25/01/2009
13:50:00 Job enquiry 
25/01/2009 Job brokerage details provided
25/01/2009
26/01/2009
15:10:00 Query regarding jobs from a subcontractor
26/01/2009 Recommended going via a subcontractor
26/01/2009
26/01/2009
15:20:00 Caller is interested in bringing top editors in the field from 
26/01/2009 Passed details to the Sustainability team.
26/01/2009
Mexico and Costa Rica to London to meet members of the 
ODA Sustainability team in London next month.
26/01/2009
15:25:00 Job enquiry from Newham
26/01/2009 Job brokerage details provided
26/01/2009
26/01/2009
13:59:00 Job enquiry
26/01/2009 Job brokerage details provided
26/01/2009
26/01/2009
10:30:00 Caller interested in dumper truck courses
26/01/2009 Referred to the employment and skills team
26/01/2009
26/01/2009
16:49:00 Supplier enquiry
26/01/2009 Referred to Compete For
26/01/2009
26/01/2009
09:30:00 Job enquiry
26/01/2009 Job brokerage number provided
26/01/2009
26/01/2009
14:18:00 Recruitment agency regarding work on site
26/01/2009 Job brokerage number provided
26/01/2009
27/01/2009
09:36:00 Job enquiry
27/01/2009 Job brokerage number provided
27/01/2009
27/01/2009
11:10:00 Business enquiry
27/01/2009 Directed to website 
27/01/2009
27/01/2009
17:38:00 School in Hastings wanting a tour of the park
27/01/2009 ODA external relations team advised to call back in March 
27/01/2009
as bookings are currently closed  
27/01/2009
16:03:00 Dutch television station wanting to do a feature on the 
27/01/2009 Referred to the Press Team
27/01/2009
Games
27/01/2009
10:20:00 Business enquiry
27/01/2009 Referred to Compete For
27/01/2009
28/01/2009
11:15:00 Job enquiry
28/01/2009 On Site number provided
28/01/2009
28/01/2009
17:40:00 Job enquiry
28/01/2009 Job brokerage details provided
28/01/2009
28/01/2009
10:48:00 Supplier query 
28/01/2009 Asked the caller to send an email to ODA enquiries which 
28/01/2009
ODA external relations team will then forward on to the 
procurement team to respond.
28/01/2009
11:53:00 Job enquiry
28/01/2009 Job brokerage number provided
28/01/2009
28/01/2009
12:31:00 Supplier opportunity enquiry
28/01/2009 Referred to Compete For
28/01/2009
28/01/2009
13:18:00 Job enquiry
28/01/2009 Job brokerage number provided
28/01/2009
28/01/2009
13:20:00 Job enquiry
28/01/2009 Job brokerage number provided
28/01/2009
28/01/2009
12:00:00 Job enquiry
28/01/2009 Job brokerage number provided
28/01/2009
29/01/2009
16:00:00 Recruitment agency looking to get involved
29/01/2009 Explained existing brokerage system that is in place. 
29/01/2009
Referred to website for future opportunities. 
Page 6

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
30/01/2009
02:31:00 Caller works for London Underground and needed to carry 
03/02/2009 ODA External Relations team left a message on the callers 
03/02/2009
out an audit of the cleaning cupboard at Stratford Station 
answerphone with contact details.
this morning.  However, due to a blue 2012 hoarding 
surrounding it, he could not gain access.  Caller asked if 
somebody could call him back today after 3pm to discuss 
how he can gain access to the cupboard.
30/01/2009
20:20:00 Job enquiry
30/01/2009 Job brokerage details provided
30/01/2009
30/01/2009
17:35:00 Job enquiry
30/01/2009 Hackney job brokerage number provided
30/01/2009
30/01/2009
16:30:00 Caller received a voicemail from 2012, however, the mobile  30/01/2009 Provided the 2012 switchboard number in order for caller to 
30/01/2009
number he provided does not seem to work?
contact the ODA.
30/01/2009
12:00:00 Caller has already been given Job brokerage number and 
30/01/2009 ODA external relations team advised he would pass his 
30/01/2009
is frustrated as only gets to speak to a machine each time.  
details to the Employment and Skills team.
31/01/2009
12:40:00 Job enquiry
31/01/2009 Job brokerage details provided
31/01/2009
31/01/2009
18:20:00 Job enquiry
31/01/2009 Job brokerage details provided
31/01/2009
02/02/2009
15:30:00 Plumber looking for work on site. Also wanted a list of 
02/02/2009 Job brokerage number provided and web link for the list of 
02/02/2009
contractors working on the site.
contractors.
02/02/2009
14:45:00 Caller wanted to know the exact position of the Olympic 
02/02/2009 Guided caller to online maps for a better idea of where the 
02/02/2009
Park (tour guide)
park is situated.
02/02/2009
11:30:00 Caller rang a few minutes ago regarding Compete For. The  02/02/2009 Advised caller to contact the CompeteFor helpdesk.
02/02/2009
contract for the Broxbourne white water canoe centre?  
02/02/2009
11:15:00 Question regarding Eton Dorney and the handball arena 
02/02/2009 Advised caller to check on the website  and also advised 
02/02/2009
contracts.
him to call the Compete For helpdesk.
02/02/2009
11:00:00 Business enquiry
02/02/2009 Advised caller of brokerages already set up, Compete For 
02/02/2009
process and where to find list of contractors on the 2012 
website
02/02/2009
16:42:00 Business opportunity enquiry
02/02/2009 Directed to Compete For
02/02/2009
02/02/2009
18:55:00 Caller teaches business studies to 18+ year olds and wants  03/02/2009 ODA external relations team tried to call at 09.45 today no 
03/02/2009
to organise a trip to London and possibly visit the Park.  
answer. Emailed to say bookings closed until 9 March.  
There are ten people in the group and ideally she would like 
Advised caller to contact Visit Manager after 9 March 09.
to visit in June.  Caller also wanted to know if a presentation 
would be possible?
03/02/2009
21:20:00 Job enquiry
03/02/2009 Job brokerage number provided 
03/02/2009
03/02/2009
15:07:00 Job enquiry
03/02/2009 Job brokerage number provided 
03/02/2009
03/02/2009
10:30:00 Freelance journalist, wanted press office contact 
03/02/2009 Press office number provided
03/02/2009
information.  
Page 7

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
03/02/2009
17:50:00 Job enquiry
03/02/2009 Job brokerage number provided
03/02/2009
03/02/2009
14:55:00 Job enquiry
03/02/2009 Job brokerage number provided 
03/02/2009
03/02/2009
11:25:00 Job enquiry
03/02/2009 Job brokerage number provided 
03/02/2009
04/02/2009
12:10:00 Caller rang the hotline again.  She had missed a call earlier  04/02/2009 ODA external relations team responded 
04/02/2009
following her initial call of this morning.
04/02/2009
10:45:00 Requested a list of ODA suppliers
04/02/2009 Directed to website
04/02/2009
04/02/2009
11:45:00 Job enquiry
04/02/2009 Job brokerage number provided
04/02/2009
04/02/2009
08:30:00 Caller asking if the site was closed due to snow?
05/02/2009 ODA external relations team rang caller to advise that it was  05/02/2009
on  Monday that the site was closed.  Since then it has been
reopen. 
04/02/2009
11:20:00 Job enquiry
04/02/2009 Directed to website for LOCOG and ODA roles
04/02/2009
04/02/2009
14:30:00 Job enquiry
04/02/2009 Job brokerage details provided  
04/02/2009
04/02/2009
14:45:00 Job enquiry
04/02/2009 Job brokerage details provided
04/02/2009
05/02/2009
14:26:00 Job enquiry
05/02/2009 Job brokerage details provided
05/02/2009
05/02/2009
16:23:00 Job enquiry
05/02/2009 Job brokerage details provided
05/02/2009
05/02/2009
14:33:00 Job enquiry
05/02/2009 Job brokerage details provided
05/02/2009
05/02/2009
12:22:00 Job enquiry
05/02/2009 Job brokerage details provided
05/02/2009
05/02/2009
12:20:00 Job enquiry
05/02/2009 Job brokerage details provided
05/02/2009
05/02/2009
09:00:00 Caller is trying to get through to Job brokerage, however, 
05/02/2009 ODA external relations team forwarded enquiry to 
05/02/2009
the phone system won't let her progress past the 
employment and skills team. 
automated message.
05/02/2009
14:52:00 Job enquiry
05/02/2009 Job brokerage details provided
05/02/2009
06/02/2009
10:00:00 Calling from a business that wants to set up a shop on the 
06/02/2009 ODA external relations team rang caller to advise that the 
06/02/2009
Olympic Park for businesses to buy tools and materials.  He 
opportunity is due to be up for tender later this year.
has already registered with Compete For.
06/02/2009
17:15:00 Calling regarding the works due on Sunday 8 and 15 
06/02/2009 ODA external relations team advised 6/2 that we have done  06/02/2009
February and wondered if in future a map could be sent out 
this on some notifications previously, particularly those that 
with the notification to show exactly where the work is being 
have related to works outside of the park boundary however 
carried out?
we are grateful for the feedback.
06/02/2009
10:20:00 Business opportunity enquiry
06/02/2009 Directed to Compete For
06/02/2009
06/02/2009
09:40:00 Job enquiry
06/02/2009 Job brokerage details provided
06/02/2009
06/02/2009
15:42:00 Job enquiry
06/02/2009 Job brokerage details provided
06/02/2009
06/02/2009
14:33:00 Job enquiry
06/02/2009 Job brokerage details provided
06/02/2009
06/02/2009
15:45:00 Job enquiry
06/02/2009 Job brokerage details provided
06/02/2009
07/02/2009
12:36:00 Business opportunity enquiry
07/02/2009 Advised ODA external relations team to visit Compete For.
07/02/2009
Page 8

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
07/02/2009
12:30:00 Caller has been in touch with the skills match team at 2012.  09/02/2009 ODA external relations team contacted caller for further 
09/02/2009
However he cannot now get hold of anyone. 
information and forward caller's details to colleagues in the 
employment and skills team at ODA.
08/02/2009
18:48:00 Job enquiry
08/02/2009 Referred to Job brokerage
08/02/2009
08/02/2009
11:00:00 Wanted to know if shooting will be included in the Olympics
08/02/2009 Advised caller that shooting will be included and to visit the 
08/02/2009
website for more info.
09/02/2009
10:45:00 Business opportunity enquiry
09/02/2009 Job brokerage details provided
09/02/2009
09/02/2009
10:18:00 Job enquiry
09/02/2009 Job brokerage details provided
09/02/2009
09/02/2009
13:44:00 Business opportunity enquiry
09/02/2009 Referred to Compete For
09/02/2009
09/02/2009
10:08:00 Business opportunity enquiry
09/02/2009 Referred to Compete for
09/02/2009
09/02/2009
11:30:00 Caller looking for video footage of the Olympic Park?
09/02/2009 ODA external relations team asked caller to email request 
09/02/2009
and forwarded this on to appropriate colleague.
09/02/2009
09:50:00 Job enquiry
09/02/2009 Job brokerage details provided
09/02/2009
09/02/2009
14:00:00 Job enquiry
09/02/2009 Job brokerage details provided
09/02/2009
09/02/2009
16:05:00 Job enquiry
09/02/2009 Job brokerage details provided
09/02/2009
10/02/2009
14:50:00 Former Clays Lane resident asked a question about the 
10/02/2009 ODA external relations team sent details to the LDA
10/02/2009
Athletes Village in legacy  
10/02/2009
13:15:00 Job enquiry
10/02/2009 Job brokerage number provided
10/02/2009
10/02/2009
11:21:00 Business opportunity enquiry
10/02/2009 Referred to Compete For
10/02/2009
10/02/2009
20:55:00 Job enquiry
10/02/2009 Job brokerage number provided
10/02/2009
11/02/2009
17:30:00 Job enquiry
11/02/2009 Job brokerage number provided
11/02/2009
11/02/2009
12:07:00 Job enquiry
11/02/2009 Job brokerage number provided
11/02/2009
11/02/2009
15:25:00 Job enquiry
11/02/2009 Job brokerage number provided
11/02/2009
11/02/2009
17:15:00 Job enquiry
11/02/2009 Job brokerage number provided
11/02/2009
11/02/2009
12:10:00 Job enquiry
11/02/2009 Job brokerage number provided
11/02/2009
11/02/2009
15:37:00 Job enquiry
11/02/2009 Job brokerage number provided
11/02/2009
12/02/2009
15:09:00 Teacher from local School for Girls called requesting a 
12/02/2009 Requested the information to be sent in an email to ODA 
12/02/2009
speaker for their women's day event.
enquiries, which will then be forwarded on to the relevant 
department to see if there is someone available to speak at 
the event.
12/02/2009
13:41:00 Job enquiry
12/02/2009 Job brokerage number provided
12/02/2009
12/02/2009
07:20:00 Job enquiry
12/02/2009 Job brokerage number provided
12/02/2009
13/02/2009
14:23:00 Job enquiry
13/02/2009 Job brokerage number provided
13/02/2009
13/02/2009
14:58:00 Request for plans and drawings of the stadium
13/02/2009 Referred to PDT
13/02/2009
16/02/2009
21:00:00 Business enquiry
16/02/2009 Referred to Compete For
16/02/2009
16/02/2009
Job enquiry
16/02/2009 Job brokerage number provided 
16/02/2009
17/02/2009
14:15:00 Job enquiry
17/02/2009 Job brokerage number provided 
17/02/2009
Page 9

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
17/02/2009
14:50:00 Job enquiry
17/02/2009 Job brokerage number provided
17/02/2009
17/02/2009
14:20:00 Job enquiry
17/02/2009 Job brokerage number provided
17/02/2009
18/02/2009
19:20:00 Business enquiry
18/02/2009 Directed to Compete For
18/02/2009
18/02/2009
18:30:00 Business opportunity enquiry
18/02/2009 Directed to Compete For
18/02/2009
19/02/2009
15:22:00 Caller has received calls regarding mud being sprayed on 
19/02/2009 ODA external relations team will investigate and will contact  19/02/2009
to the roads from trucks accessing Temple Mills Lane from 
the caller back.
Clays Lane (construction zone 6).
20/02/2009
16:00:00 Job enquiry
20/02/2009 Job brokerage number provided
20/02/2009
20/02/2009
13:09:00 Job enquiry
20/02/2009 Job brokerage number provided
20/02/2009
20/02/2009
10:33:00 Supplier query
20/02/2009 Referred to Compete For
20/02/2009
20/02/2009
10:32:00 Supplier enquiry
20/02/2009 Referred to Compete For
20/02/2009
20/02/2009
10:10:00 Job enquiry
20/02/2009 Job brokerage number provided
20/02/2009
20/02/2009
11:20:00 Business enquiry
20/02/2009 Directed to Compete For
20/02/2009
20/02/2009
10:00:00 Job enquiry
20/02/2009 Job brokerage number provided
20/02/2009
22/02/2009
12:50:00 Caller is a student working on HNC project.  She would like  23/02/2009 ODA External Relations team referred the caller to the LDA 
23/02/2009
some advice regarding the property development side of 
for legacy of OP, Newham Council for general enquiries 
the 2012 project.
about Stratord regeneration programme.    
22/02/2009
15:15:00 Job enquiry
22/02/2009 Job brokerage number provided
22/02/2009
22/02/2009
15:35:00 Job enquiry
22/02/2009 Job brokerage number provided
22/02/2009
23/02/2009
19:25:00 Job enquiry
23/02/2009 Job brokerage number provided
23/02/2009
23/02/2009
11:22:00 Job enquiry
23/02/2009 Job brokerage number provided
23/02/2009
23/02/2009
16:00:00 Jobs
23/02/2009 Job brokerage number provided
23/02/2009
23/02/2009
15:30:00 Jobs
23/02/2009 Job brokerage number provided
23/02/2009
23/02/2009
14:45:00 Jobs
23/02/2009 Job brokerage number provided 
23/02/2009
23/02/2009
13:40:00 Job enquiry
23/02/2009 Job brokerage number provided 
23/02/2009
23/02/2009
11:00:00 Caller called to complain about the noise and lack of 
23/02/2009 ODA external relations team contacted caller to find out 
23/02/2009
parking around CZ8c area on Saturday. 
further information.  
23/02/2009
15:02:00 Caller is doing research regarding transportation of building  23/02/2009 Referred to relevant section of the website
23/02/2009
materials via the waterways in the park
23/02/2009
17:35:00 Caller has already spoken to ODA external relations team 
23/02/2009 ODA external relations team contacted caller at 13.00 to 
23/02/2009
today following his original complaint  regarding some piling 
inform him that contractor were actually carrying out piling 
work that is being carried out in 8a.  He asked if ODA 
works outside agreed working hours on 8a.  This work will 
external relations team could call him back today please as 
conclude during this week and will not pose any further out 
he requires some sort of proof that workers are allowed to 
of hours issues.  Additionally the team have been 
work on site from 7am.  Passed to ODA external relations 
investigating the road situation and are looking at who is 
team 24/2.
causing the dirt and unsafe parking issues.
Page 10

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
24/02/2009
Caller rang again asking for proof of working hours
24/02/2009 ODA external relations team contacted caller and 
24/02/2009
subsequently emailed him a copy of the Construction Code 
of Practice.  
24/02/2009
17:15:00 Business enquiry 
24/02/2009 Advised caller that he needs to register his company on 
24/02/2009
Compete For
24/02/2009
21:50:00 Job enquiry
24/02/2009 Job brokerage number provided
24/02/2009
24/02/2009
14:33:00 job enquiry
24/02/2009 Job brokerage number provided
24/02/2009
24/02/2009
12:28:00 Caller works for contractor on site and he called the hotline  24/02/2009 Matter referred to employment and skills team 
24/02/2009
regarding a complaint from one of his employees 
(employed through Hackney job brokerage) about being 
employed but then being let go after only two days.
24/02/2009
12:08:00 Job enquiry
24/02/2009 Job brokerage provided
24/02/2009
24/02/2009
11:30:00 Job enquiry
24/02/2009 Job brokerage provided
24/02/2009
25/02/2009
Job enquiry
25/02/2009 Job brokerage provided
25/02/2009
25/02/2009
Called from Harrow School wanting to visit the park.
25/02/2009 Advised that the visit programme is booked up until early 
25/02/2009
April and provided the caller with alternative options to view 
the site from the Green Way and Holden Point in Newham
25/02/2009
15:00:00 Caller is concerned for his wife's health as they live 
26/02/2009 ODA external relations team forwarded enquiry by email to 
26/02/2009
opposite the soil hospital and he would like to know if there 
contact caller on 26 Feb between 9-10am.
are chemicals in the soil which he should be worried about?
26/02/2009
16:42:00 Job enquiry
25/03/2009 Job brokerage number provided 
25/03/2009
02/03/2009
09:51:00 Business opportunity enquiry
02/03/2009 Referred to Business Network section of website
02/03/2009
02/03/2009
09:33:00 Job enquiry
02/03/2009 Job brokerage number provided
02/03/2009
02/03/2009
13:30:00 Job enquiry
02/03/2009 Job brokerage number provided
02/03/2009
02/03/2009
14:50:00 Job enquiry
02/03/2009 Job brokerage number provided 
02/03/2009
02/03/2009
14:55:00 Job enquiry
02/03/2009 Job brokerage number provided
02/03/2009
02/03/2009
14:30:00 Job enquiry
02/03/2009 Job brokerage number provided
02/03/2009
02/03/2009
09:00:00 Job enquiry
02/03/2009 Job brokerage number provided 
02/03/2009
02/03/2009
15:54:00 Query about how best to view the park on foot
02/03/2009 Gave information about the Greenway. Also advised of the 
02/03/2009
bus tours round the site.
03/03/2009
15:10:00 Interested in doing a training course on the park
03/03/2009 Details passed to employment and skills team
03/03/2009
03/03/2009
14:40:00 Job enquiry
03/03/2009 Job brokerage number provided
03/03/2009
03/03/2009
14:00:00 Caller wanted work experience details for student from 
03/03/2009 Advised caller to speak to local Education Authority
03/03/2009
Stevenage
Page 11

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
03/03/2009
13:00:00 Caller wanted details of the hackney wick partnership
03/03/2009 Directed to LB of Hackney Community Engagement contact
03/03/2009
03/03/2009
12:45:00 Job enquiry
03/03/2009 Job brokerage details provided
03/03/2009
03/03/2009
12:20:00 Job enquiry
03/03/2009 Job brokerage details provided
03/03/2009
03/03/2009
11:28:00 Job enquiry
03/03/2009 Job brokerage details provided
03/03/2009
03/03/2009
13:08:00 Wanted to know when Stratford City will be opening
03/03/2009 ODA external relations team provided Westfields phone 
03/03/2009
number.
03/03/2009
Job enquiry
03/03/2009 Job brokerage number provided 
03/03/2009
03/03/2009
17:25:00 Wanted to attend the meeting that night and wanted to 
03/03/2009 Advised caller that it was fine to attend the meeting.
03/03/2009
know if it was ok to just turn up as hadn't reserved a place?
03/03/2009
17:28:00 Wanted to attend the meeting that night and wanted to 
03/03/2009 Advised caller ok to attend the meeting.
03/03/2009
know if it was ok to just turn up as hadn't reserved a place?
03/03/2009
17:50:00 Wanted to attend the meeting that night and wanted to 
03/03/2009 Advised caller ok to attend the meeting.
03/03/2009
know if it was ok to just turn up as hadn't reserved a place.
03/03/2009
18:30:00 Caller was standing outside where she thought the meeting  03/03/2009 Hotline operative called ODA external relations team who 
03/03/2009
was, however, all the shutters were down and she could not 
advised that someone would go and find caller to let her in.
find a way in.
03/03/2009
16:10:00 Job enquiry
03/03/2009 Job brokerage number provided
03/03/2009
03/03/2009
11:45:00 Caller calling on behalf of a client that wants to do an event  03/03/2009 ODA external relations team directed to 
03/03/2009
with construction workers on stadium site
[email address]
03/03/2009
12:22:00 Job enquiry
03/03/2009 Job brokerage number provided 
03/03/2009
04/03/2009
18:25:00 Job enquiry
04/03/2009 Job brokerage number provided
04/03/2009
04/03/2009
11:30:00 Job enquiry
04/03/2009 Job brokerage number provided
04/03/2009
04/03/2009
10:08:00 Job enquiry
04/03/2009 Job brokerage number provided
04/03/2009
05/03/2009
15:09:00 Business enquiry
05/03/2009 Referred to Compete For 
05/03/2009
05/03/2009
10:58:00 Construction taking place in NW2, caller was trying to get 
05/03/2009 Correct number provided
05/03/2009
through to contractor?
05/03/2009
11:15:00 Jobs
05/03/2009 Job brokerage number provided 
05/03/2009
05/03/2009
11:43:00 Jobs
05/03/2009 Job brokerage number provided 
05/03/2009
05/03/2009
12:53:00 Jobs
05/03/2009 Job brokerage number provided
05/03/2009
05/03/2009
14:16:00 Jobs
05/03/2009 Job brokerage number provided 
05/03/2009
05/03/2009
11:00:00 Caller would like to work with contractors on the Olympic 
06/03/2009 Colleague contacted caller to discuss.
06/03/2009
Park
06/03/2009
10:18:00 Research enquiry
06/03/2009 Referred to website
06/03/2009
Page 12

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
06/03/2009
16:35:00 Wanted to know who is building the stadium as wants to get  06/03/2009 Provided caller with link for Compete For and ODA 
06/03/2009
his business involved?
suppliers.
06/03/2009
07:15:00 Regarding early start of works - started before 7am every 
10/03/2009 ODA external relations team contacted caller.  
10/03/2009
day this week and last.  Hotline operative left a voicemail 
message on the ER duty phone.  Caller would like this 
issue resolved. Please can a message be left to advise of 
the outcome?
07/03/2009
21:15:00 Business opportunity enquiry
07/03/2009 Provided caller with link for Compete For
07/03/2009
07/03/2009
23:10:00 Prank caller
07/03/2009 No action
07/03/2009
09/03/2009
13:45:00 Jobs
09/03/2009 Job brokerage number provided 
09/03/2009
09/03/2009
14:42:00 Jobs
09/03/2009 Job brokerage number provided 
09/03/2009
09/03/2009
13:46:00 Jobs
09/03/2009 Job brokerage number provided
09/03/2009
09/03/2009
11:11:00 Jobs
09/03/2009 Job brokerage number provided
09/03/2009
09/03/2009
18:25:00 Business opportunity enquiry
09/03/2009 Referred to Compete For
09/03/2009
09/03/2009
12:40:00 Jobs
09/03/2009 Job brokerage number provided
09/03/2009
09/03/2009
09:30:00 Business opportunity enquiry
09/03/2009 Referred to Compete For
09/03/2009
09/03/2009
18:05:00 Job enquiry
09/03/2009 Job brokerage number provided 
09/03/2009
09/03/2009
13:30:00 Jobs
09/03/2009 Job brokerage number provided
09/03/2009
09/03/2009
12:00:00 Caller would like to be engaged in any of our future work in  09/03/2009 Your Park emailed to caller and details added to the Your 
09/03/2009
the area.  She missed out on the meeting last week and 
Park electronic mailing list and future meetings.  
does not receive Your Park.
10/03/2009
17:05:00 Has received notification 34 regarding the soil washing 
10/03/2009 Caller will ring back tomorrow and speak to ODA external 
10/03/2009
outside of normal hours.  
relations team.
10/03/2009
13:45:00 Jobs
10/03/2009 Job brokerage number provided 
10/03/2009
10/03/2009
14:30:00 Wanted to know the latest on the venue for the shooting 
10/03/2009 ODA external relations team forwarded KPMG report on 
10/03/2009
events at the Games.  Has seen a feature in local media 
temporary venues to caller.
which points towards Dorset.
10/03/2009
07:20:00 Caller has rang a few times on the hotline and has yet to 
10/03/2009 ODA external relations team had already left a voicemail 
10/03/2009
receive a call back following his complaint last Friday 6 
message on Friday and will contact the caller again.
March.  
10/03/2009
10:43:00 Regarding his complaint of 6 March - asked to speak to 
10/03/2009 ODA external relations team as contact caller and closed 
10/03/2009
ODA external relations team and asked that he be called on 
out call. 
his work number.
10/03/2009
20:20:00 Wants to know whether the Olympic site is complying with 
17/03/2009 ODA external relations team tried to contact caller but left 
17/03/2009
the Mayor’s best practice on abatement for plant over 37kw 
voicemail message asking caller to call hotline again.
capacity.
Page 13

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
11/03/2009
17:20:00 Caller is looking to film a building being demolished for the 
12/03/2009 ODA external relations team contacted caller to confirm that  12/03/2009
Blue Peter programme and wondered if there were any 
all demolition work was complete on the park but footage is 
large buildings (such as a block of flats) still to be 
available from previous demolitions - ODA external 
demolished at the site that could be filmed?  
relations team provided ODA Press Office number.
11/03/2009
16:50:00 Caller wanted to speak to someone in LOCOG about jobs
11/03/2009 ODA external relations team transferred to LOCOG 
11/03/2009
enquiries
11/03/2009
10:35:00 Calling from contractor about an opportunity on London 
11/03/2009 ODA external relations team provided Compete For 
11/03/2009
2012 website but not on Compete For
helpdesk number
11/03/2009
08:12:00 Caller called to say that the noise had stopped and he 
11/03/2009 No action
11/03/2009
wanted to pass his thanks on
11/03/2009
08:54:00 Caller initially called on 2 February regarding the possibility  17/03/2009 ODA external relations team emailed caller information and 
17/03/2009
of taking a group of 10 18+ year old students on a tour of 
form in order to book a tour
the park.  She was advised at the time to call back after 9 
March.  23/3 Caller completed a survey and advised she 
still has not received a response.  Hotline operative emailed 
to ODA external relations team.
12/03/2009
15:43:00 Job enquiry
12/03/2009 Job brokerage number provided
12/03/2009
12/03/2009
13:30:00 Business enquiry
12/03/2009 Directed to HR
12/03/2009
12/03/2009
00:55:00 Jobs
12/03/2009 Job brokerage number provided 
12/03/2009
13/03/2009
16:25:00 Business opportunity enquiry, also wanted list of electrical 
13/03/2009 Provided correct link on website
13/03/2009
contractors working on site
13/03/2009
16:20:00 Visiting the site next week to see a number of contractors 
13/03/2009 Details provided to caller. 
13/03/2009
and wanted to know where the South Plaza is located. 
13/03/2009
13:05:00 Business opportunity enquiry
13/03/2009 Directed to 'Compete For
13/03/2009
16/03/2009
14:12:00 Job enquiry
16/03/2009 Job brokerage nunmber provided 
16/03/2009
16/03/2009
15:35:00 Business opportunity enquiry
16/03/2009 Directed to Compete For
16/03/2009
16/03/2009
09:45:00 Job enquiry
16/03/2009 Job brokerage number provided
16/03/2009
16/03/2009
10:17:00 Job enquiry
16/03/2009 Job brokerage number provided
16/03/2009
16/03/2009
Caller has received York Park and seen an article about 
16/03/2009 ODA external relations team passed enquiry to colleague in 
16/03/2009
women in construction.
employment and skills team.
16/03/2009
13:20:00 Job enquiry
16/03/2009 Job brokerage number provided 
16/03/2009
16/03/2009
17:10:00 Job enquiry
16/03/2009 Job brokerage number provided
16/03/2009
16/03/2009
11:30:00 Re handball arena - will this be permanent building?
16/03/2009 Advised yes permanent building, however will be used in 
16/03/2009
future for various sports, not just handball following 2012
Page 14

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
16/03/2009
15:27:00 Job enquiry
16/03/2009 Job brokerage number provided 
16/03/2009
17/03/2009
15:15:00 Current supplier of plastics for the Olympic Park and has 
18/03/2009 ODA external relations team advised the caller to contact 
18/03/2009
received information on the new logistics centre and 
the Principle contractor for further information. 
process and would like to discuss this? 
17/03/2009
13:25:00 Business opportunity enquiry
17/03/2009 Directed caller to Compete For
17/03/2009
17/03/2009
14:10:00 Job enquiry
17/03/2009 Job brokerage number provided
17/03/2009
17/03/2009
14:20:00 Just called a few minutes ago, had written number down 
17/03/2009 Number provided again for Job brokerage
17/03/2009
incorrectly for Job brokerage?
17/03/2009
16:10:00 Job enquiry
17/03/2009 Job brokerage number provided
17/03/2009
17/03/2009
16:45:00 A member of the workforce working on the Velopark would 
30/03/2009 Caller referred to their employee 
30/03/2009
like to find out about buses on site.
17/03/2009
19:14:00 Test call from ODA external relations team at 2012 
17/03/2009 Advised that information can be supplied in many different 
17/03/2009
enquiring about availability of information in various 
language formats.  Also advised that we have email facility 
languages and facilities available for deaf callers.
for enquiries, email address provided.
17/03/2009
10:15:00 Caller had a question about this site pass
17/03/2009 ODA external relations team forwarded to employment and 
17/03/2009
skills team for them to respond.
17/03/2009
11:40:00 Job enquiry
17/03/2009 Job brokerage number provided 
17/03/2009
17/03/2009
12:20:00 Business opportunity enquiry
17/03/2009 Directed to Compete For
17/03/2009
17/03/2009
14:15:00 Job enquiry
17/03/2009 Job brokerage number provided
17/03/2009
18/03/2009
ODA external relations team picked up voice message for 
19/03/2009 ODA external relations team left message for caller on work  19/03/2009
hotline.  Caller has received 'Engage' and would like to 
voicemail but has not heard anything.
know where the Handball venue is located and what the 
plans are for the space after the Games.  
18/03/2009
ODA external relations team picked up voicemail message 
18/03/2009 ODA External Relations team responded 
18/03/2009
from hotline voicemail.  Caller is running a school 
newspaper and would like more information on the 
Olympics.
18/03/2009
22:08:00 Business opportunity enquiry
18/03/2009 Directed to Compete For
18/03/2009
18/03/2009
13:26:00 Job enquiry
18/03/2009 Job brokerage number provided
18/03/2009
18/03/2009
17:15:00 Prank call
18/03/2009 No action
18/03/2009
19/03/2009
07:55:00 Job enquiry
19/03/2009 Job brokerage number provided
19/03/2009
19/03/2009
11:55:00 Query regarding best way to view the park on foot
19/03/2009 Gave caller details of the Greenway and Open House
19/03/2009
19/03/2009
09:40:00 Somebody calling for the Finance Team
19/03/2009 ODA external relations team directed to reception
19/03/2009
19/03/2009
12:17:00 Job enquiry
19/03/2009 Job brokerage number provided
19/03/2009
19/03/2009
11:46:00 Job enquiry
19/03/2009 Job brokerage number provided 
19/03/2009
Page 15

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
19/03/2009
19:23:00 Unhappy about the continued use of traffic lights in Temple  20/03/2009 20/3 Helpline operative left a message on the general 
20/03/2009
Mills Lane.  This is the only diversion route he can use and 
mobile number for external relations at 08.20 as caller is 
it trebles his daily journey time?
very unhappy and would like a call back please.  20/3 11.15 
ODA external relations team contacted caller back.  ODA 
external relations team advised that the situation on Temple 
Mills Lane is unfortunately not going to improve as the ODA 
are adding a 3rd lane for lorries in the next couple of weeks 
and the traffic lights will remain.  He appreciated the ODA 
external relations team was honest.  Additionally he raised 
issue of contractors parking in residential streets. The ODA 
external relations will notify LB of WF who are working 
towards a controlled parking zone.
19/03/2009
Furniture and seating business opportunity enquiry
19/03/2009 ODA external relations team forwarded enquiry to colleague  19/03/2009
at 2012 for him to forward on to correct person.
19/03/2009
13:31:00 Business opportunity enquiry
19/03/2009 Referred to Compete For
19/03/2009
20/03/2009
Job enquiry
20/03/2009 Job brokerage number provided
20/03/2009
20/03/2009
08:15:00 Business opportunity enquiry
20/03/2009 Compete For link provided
20/03/2009
20/03/2009
14:33:00 Job enquiry
20/03/2009 Job brokerage number provided 
20/03/2009
20/03/2009
12:15:00 Query regarding the closure of Temple Mills Lane
20/03/2003 Informed that discussions were still ongoing but that 
20/03/2009
information would be released as soon as a decision was 
made.
21/03/2009
15:30:00 Caller finished work on site on Saturday and when he tried 
23/03/2009 ODA external relations team passed complaint to site who 
23/03/2009
to leave via the west exit gate, his security pass would not 
contacted caller to provide further information on the correct 
let him out.  
process for exiting site during the weekends. 
23/03/2009
15:13:00 Job enquiry and wanted list of contractors working on site.
23/03/2009 Provided caller with number for Hackney job brokerage and 
23/03/2009
website link for list of contractors.
23/03/2009
11:35:00 Caller has been on the website but cannot find any 
24/03/2009 ODA external relations team tried contacting caller and 
24/03/2009
information regarding the next stages with regard to the 
there was no answer.  She has now emailed stating that the 
building of the stadium (it only goes up to 27 July).  She 
next issue of our milestones document is due out in July 
asked if she can be sent any information about this please 
this year, which will outline the next stages in construction 
or, if not available, she would like timescale information for 
for venues such as the Stadium and Aquatics Centre.
the Aquatics Centre or any other Olympic venue?
23/03/2009
13:55:00 Job enquiry
23/03/2009 Job brokerage number provided
23/03/2009
Page 16

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
23/03/2009
13:55:00 Caller works for company that is responsible for the 
23/03/2009 Caller will contact contractor direct
23/03/2009
maintenance of traffic lights.  The control box for the traffic 
lights at the junction of Farringdon Road, Greville Street 
and Cowcross Road (WC2 near Holborn) has been 
boarded off by contractor.
23/03/2009
14:00:00 Business opportunity enquiry
23/03/2009  Compete For details provided
23/03/2009
23/03/2009
14:22:00 Job enquiry
23/03/2009 Job brokerage number provided
23/03/2009
23/03/2009
15:00:00 Electrician (sub contractor) who wanted to know what 
23/03/2009 Provided caller with website link for list of contractors
23/03/2009
electrical companies are working on site at present?
23/03/2009
11:00:00 Caller rang to advise that there was a lot of dust around the  23/03/2009 ODA external relations team contacted caller and advised 
23/03/2009
area from the site.  There is a mound of earth in front of 
that the ODA and contractors were all looking at ways to 
Stratford International Station?
mitigate against the dust.  Contractor at the ODA also 
deployed three water bowsers for dust suppression.
23/03/2009
Business opportunity enquiry
23/03/2009 Compete For details provided
23/03/2009
23/03/2009
15:25:00 Caller has a group of students that are working on a project  23/03/2009 Provided caller with ODA external relations team's number 
23/03/2009
regarding the legacy of the Olympic Park and caller was 
but advised that it may be too short notice for tomorrow, 
hoping to visit the park tomorrow?
howvever provided further information about the Greenway. 
23/03/2009
15:40:00 Job enquiry
23/03/2009 Job brokerage number provided
23/03/2009
23/03/2009
16:00:00 Caller visited site last year and wanted to speak to 
23/03/2009 Provided number for ODA visits team 
23/03/2009
somebody again to arrange a visit for this year?
23/03/2009
16:10:00 Caller would like to be sent, if possible, a GIS version of a 
24/03/2009 ODA external relations team returned caller's call and he 
24/03/2009
map of the Olympic Park which shows the boundaries of 
wasn’t available.  She spoke with his partner and informed 
the surrounding boroughs and wards.  He advised that a 
her that GIS maps of the Olympic Park are not available 
PDF will not suffice as he needs to be able to overlay the 
and that we can only provide what is published on the 
image with other information.  If there are any problems or 
website.  She seemed satisfied with this response.
questions, please call him.
23/03/2009
16:30:00 Caller sent an email on Friday to the general ODA enquiries  24/03/2009 ODA external relations team advised that this has been 
24/03/2009
email address regarding how the ODA will deal with 
sent to ODA external relations team who is following up with 
flooding in the Hackney area and he has not received a 
the Environment Team / Project Team.
response.  I advised that I would chase a response up from 
him and hopefully he would receive a call/email on Tuesday 
24 March.
Page 17

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
23/03/2009
15:20:00 Asked where athletes will be staying during the Olympics 
23/03/2009 Advised caller that all demolition work was now complete.  
23/03/2009
and had heard a rumour that the Brunner Road Industrial 
Advised that the athletes and officials will be living in The 
Estate was going to be knocked down as part of the 
Athletes Village next to the site, which will ultimately be 
Olympics?
turned into a residential community, following the Olympics.
23/03/2009
14:15:00 Job enquiry
23/03/2009 Job brokerage number provided
23/03/2009
24/03/2009
08:55:00 Job enquiry
24/03/2009 Job brokerage number provided
24/03/2009
24/03/2009
09:10:00 Caller rang previously re job enquiries - when he went 
24/03/2009 Provided him with a link for a list of contractors working on 
24/03/2009
through to the Job brokerage they did not know what he 
site.
was talking about.  He then asked for a list of contractors 
working on site.
24/03/2009
15:56:00 Business opportunity enquiry
24/03/2009 Referred to Business Network
24/03/2009
24/03/2009
12:28:00 Request for information regarding particular bridge on site.
24/03/2009 Requested that the caller send further information in by 
24/03/2009
email so enquiry could be referred to correct department.
24/03/2009
09:28:00 Job enquiry
24/03/2009 Job brokerage number provided 
24/03/2009
25/03/2009
12:00:00 Job enquiry
25/03/2009 Job brokerage number provided 
25/03/2009
26/03/2009
16:46:00 Job enquiry
26/03/2009 Job brokerage number provided
26/03/2009
26/03/2009
14:18:00 Query from worker on site regarding Open House and tours  26/03/2009 Informed that these details have not been released yet but 
26/03/2009
for friends and family.
will be closer to the time.
26/03/2009
10:00:00 Job enquiry
26/03/2009 Job brokerage number provided
26/03/2009
26/03/2009
17:20:00 Wanted helpline number for Stratford City Development.
26/03/2009 Correct number provided
26/03/2009
26/03/2009
10:35:00 Chasing up earlier enquiry regarding flood assessment on 
26/03/2009 The information has already been passed to the 
26/03/2009
site
environment team for response. The team will chase
27/03/2009
12:08:00 Job enquiry
27/03/2009 Job brokerage number provided
27/03/2009
27/03/2009
15:30:00 Query regarding procurement status of venue
27/03/2009 Referred to relevant section of the Business Network on the  27/03/2009
website
27/03/2009
10:33:00 Job enquiry
27/03/2009 Job brokerage number provided 
27/03/2009
27/03/2009
10:33:00 Job enquiry
27/03/2009 Job brokerage number provided
27/03/2009
27/03/2009
12:08:00 Job enquiry
27/03/2009 Job brokerage number provided
27/03/2009
30/03/2009
15:12:00 Caller wants to rent out their property during the Games
30/03/2009 Referred to accommodation hotline
30/03/2009
30/03/2009
13:30:00 Wanted to know more information that than contained in 
30/03/2009 ODA external relations team left voicemail at 17.00 asking 
30/03/2009
the milestones documents on the website.
caller to ring back on direct line so ODA external relations 
team could talk through milestone documents and other 
information on the website
30/03/2009
14:40:00 Business opportunity enquiry
30/03/2009 Referred to Business Network
30/03/2009
Page 18

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
30/03/2009
10:00:00 Works for MP and wanted to know what London 2012 
30/03/2009 ODA external relations team contacted caller
30/03/2009
related opportunities there have been / are for small 
businesses working on architectural project management 
and design?
30/03/2009
12:00:00 Caller works for a rental company that is supplying plant 
30/03/2009 ODA external relations team advised a colleague would be 
30/03/2009
operation services to contractor (would not divulge name of 
in touch.  ODA external relations team forwarded enquiry to 
rental company).  Caller is a practising Muslim and 
relevant contact from Employment and Skills team to call 
requested Friday prayer time from contractor was not 
relevant colleague.
aware if this could go ahead?
30/03/2009
08:45:00 Contractors are parking in residential streets.  Residents 
30/03/2009 ODA external relations team phoned caller back.  He asked 
30/03/2003
are having to use their wheelie bins to reserve spaces and 
if we can position people in the street early in the morning to
WF Council has advised that it will be prosecuting if bins 
enquire as to why people are parking there and who their 
are left out.  This is causing the residents problems and 
employer is.  ODA external relations team suspects this is a 
needs to be resolved.  Please can caller receive a call 
contractor issue given the proximity of Drapers Road to the 
back?
site entrance.  It is too far from any Olympic Park access 
gate or tube station to warrant parking there.  
30/03/2009
11:59:00 Job enquiry
30/03/2009 Job brokerage number provided 
30/03/2009
31/03/2009
17:25:00 Job enquiry
31/03/2009 Job brokerage number provided
31/03/2009
31/03/2009
09:30:00 Job enquiry
31/03/2009 Job brokerage number provided
31/03/2009
31/03/2009
11:18:00 Photographer wanting access to the park to take pictures.
31/03/2009 Advised no unauthorised access allowed but advised her 
31/03/2009
about site tours and views from the Greenway.
01/04/2009
15:10:00 Caller wanted information about 2012 milestones
01/04/2009 Directed caller to online milestone PDF
01/04/2009
01/04/2009
14:20:00 Accommodation enquiry, has property available to rent
01/04/2009 Accommodation Hotline number provided
01/04/2009
01/04/2009
13:30:00 Job enquiry
01/04/2009 Job brokerage number provided
01/04/2009
01/04/2009
12:00:00 A press release has been issued today regarding the two 
01/04/2009 Advised that Construction Site Solutions won for the north 
01/04/2009
companies that have won the tender for the two hire 
side and Hire Alliance won for the south. 
centres for tools and plant on site.  Caller wanted to know 
which company won the bid for the north of the park and 
which for the south as the press release did not state this.
01/04/2009
10:00:00 Job enquiry
01/04/2009 Job brokerage number provided
01/04/2009
01/04/2009
09:30:00 Called re tours of the park
01/04/2009 ODA external relations team forwarded application form
01/04/2009
Page 19

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
01/04/2009
14:30:00 Caller was speaking to ODA external relations team earlier 
01/04/2009 Advised that Construction Site Solutions won for the north 
01/04/2009
today and had expected a call back.  A press release has 
side and Hire Alliance won for the south. 
been issued today regarding the two companies that have 
won the tender for the two hire centres for tools and plant 
on site.  Caller wanted to know which company won the bid 
for the north of the park and which for the south as the 
press release did not state this.
02/04/2009
10:07:00 Caller rang back regarding his earlier phone call.
ODA external relations team called caller and advised him 
02/04/2009
that he needs to speak to the Induction Centre.  They will 
ask him a series of questions to find out why he requires 
frequent access at the weekend.
02/04/2009
09:40:00 Job enquiry
02/04/2009 Job brokerage details provided
02/04/2009
02/04/2009
07:50:00 Caller spoke to ODA external relations team last 
02/04/2009 ODA external relations team called caller and advised him 
02/04/2009
Wednesday regarding some of his delivery drivers going on 
that he needs to speak to the Induction Centre. 
an induction course.  He was advised at the time that ODA 
external relations team or a colleague would speak to site 
and get back to him but he has not heard anything since.
02/04/2009
14:35:00 Site tour request from Tower Hamlets resident
02/04/2009 Referred to Tower Hamlets London 2012 unit
02/04/2009
02/04/2009
13:19:00 Job enquiry
02/04/2009 Referred to Hackney job brokerage
02/04/2009
03/04/2009
15:43:00 Business opportunity enquiry
03/04/2009 Referred to Business Network
03/04/2009
03/04/2009
09:55:00 Job enquiry
03/04/2009 Job brokerage number provided
03/04/2009
03/04/2009
11:38:00 Job enquiry
03/04/2009 Job brokerage number provided
03/04/2009
03/04/2009
12:44:00 Wanted information regarding a planning application
03/04/2009 Referred to Planning Decisions Team
03/04/2009
04/04/2009
12:20:00 Job enquiry
04/04/2009 Job brokerage number provided
04/04/2009
05/04/2009
21:40:00 Job enquiry
05/04/2009 Job brokerage number provided
05/04/2009
06/04/2009
10:45:00 Job enquiry
06/04/2009 Job brokerage details provided
06/04/2009
06/04/2009
11:15:00 Job enquiry
06/04/2009 Job brokerage number provided
06/04/2009
06/04/2009
12:25:00 Wanted updated version of the ODA programme overview 
06/04/2009 ODA external relations team directed to Milestones 
06/04/2009
and raw data behind it as well as more information on 
document, Annual Report, latest business procurement and 
contingency spend?
media releases information online.
06/04/2009
14:45:00 Business opportunity enquiry
06/04/2009 Compete For details provided
06/04/2009
07/04/2009
13:10:00 Business opportunity enquiry
07/04/2009 Compete For details provided 
07/04/2009
07/04/2009
17:10:00 Job enquiry
07/04/2009 Job brokerage number provided
07/04/2009
07/04/2009
10:40:00 Business opportunity enquiry
07/04/2009 Compete For details provided
07/04/2009
07/04/2009
11:00:00 Call for ODA Press Office
07/04/2009 Number provided
07/04/2009
Page 20

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
07/04/2009
11:10:00 Caller has heard a rumour that Drapers Field will be used 
07/04/2009 ODA External Relations team will enquire and respond 
07/04/2009
by London 2012? 
07/04/2009
11:30:00 Tour of the park enquiry
07/04/2009 ODA external relations team sent application form
07/04/2009
07/04/2009
16:05:00 Company is subcontractor building on site for next four 
07/04/2009 ODA external relations team called back to advise caller 
07/04/2009
weeks.  Caller wanted to know if all wheel drive vehicles 
should ring contractor for advice however no answer so 
can be used on site?
voicemail left and direct line left in case caller wished to call 
back.
07/04/2009
20:55:00 Caller is concerned about the disruption caused by works 
09/04/2009 Caller had just received the piling notification and was 
09/04/2009
(noise, dust etc).  She is a social worker and has been 
concerned about the working hours as we mentioned start 
unable to attend past meetings for various reasons and 
up from 7.30am.  Does this mean start at 7.30 or 8am - she 
would now like to talk to somebody for clarification on 
does not start work until midday so the noise affects her.  
certain points.  Caller asked if somebody could call her on 
ODA external relations team also mentioned she should 
her home number before 10am or after 8pm? 
attend the next drop-in session and as caller finishes work 
at 8pm, ODA external relations team has agreed to 
postpone the drop-in session time until 8.30.
08/04/2009
10:35:00 Query regarding initiative to make lorry drivers working for 
08/04/2009 Referred to ODA external relations team to respond.
08/04/2009
the ODA aware of cyclists?
08/04/2009
10:10:00 Caller has garage in Bow on Hancock Road and wants to 
08/04/2009 ODA external relations team advised not aware of this but 
08/04/2009
know if ODA has plans to develop on this site as heard 
can get more information from LB of TH and ODA PDT.
rumours it does?
08/04/2009
09:00:00 Wrong number - wanted car insurance
08/04/2009 No action
08/04/2009
08/04/2009
14:51:00 Business opportunity enquiry
08/04/2009 Referred to Business Network
08/04/2009
09/04/2009
14:15:00 Caller called to advise that his BT broadband connection 
09/04/2009 ODA external relations team spoke to ODA press team who  09/04/2009
had been affected by the drilling on the park hitting BT 
said that BT had confirmed that this did not actually have 
cables.
anything to do with the work on the park.  ODA external 
relations team contacted caller to advise.
09/04/2009
09:40:00 Business opportunity enquiry
09/04/2009 Referred to Business Network and Compete For
09/04/2009
09/04/2009
07:55:00 Job enquiry
09/04/2009 Job brokerage number provided
09/04/2009
10/04/2009
18:40:00 Job enquiry
10/04/2009 Job brokerage number provided
10/04/2009
14/04/2009
13:00:00 Job enquiry
14/04/2009 Job brokerage number provided
14/04/2009
14/04/2009
16:48:00 Business opportunity enquiry
14/04/2009 Compete For details provided 
14/04/2009
14/04/2009
14:55:00 Called regarding construction zone 5c.  He was there at 
14/04/2009 ODA external relations team forward query onto the 
14/04/2009
lunch time and large clouds of dust were being kicked up 
Environmental team on site to investigate.  
from heavy vehicles.
14/04/2009
16:00:00 Business opportunity call
14/04/2009 Compete For details provided 
14/04/2009
Page 21

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
14/04/2009
11:40:00 Caller called to find out more information on critical paths 
14/04/2009 ODA external relations team contacted caller.  
14/04/2009
for specific Olympic Park venues.  Student has looked at 
Annual Report, milestone documents and critical path 
document.
14/04/2009
10:35:00 Caller would like to take school leavers for a tour of the 
14/04/2009 ODA external relations team sent request application form.
14/04/2009
Olympic park in early July.
14/04/2009
16:30:00 Poor line but caller requested two names for people to 
14/04/2009 ODA external relations team thanked and passed names to 
14/04/2009
attend Carpenters Estate surgery.
ODA external relations team who is managing the meeting.
14/04/2009
15:50:00 Job enquiry
14/04/2009 Job brokerage number provided
14/04/2009
15/04/2009
15:35:00 Called re procurement process and current opportunities
15/04/2009 ODA external relations team advised looking further at 
15/04/2009
Compete For and business network page - link provided
15/04/2009
15:20:00 Called re Compete For message
15/04/2009 ODA external relations team advised to call Compete For 
15/04/2009
helpdesk
16/04/2009
09:56:00 Wanted more information about apprenticeships
16/04/2009 Referred to colleague in the Employment and Skills Team
16/04/2009
16/04/2009
17:30:00 Job enquiry
16/04/2009 Job brokerage details provided
16/04/2009
16/04/2009
02:03:00 Caller works as security at Stratford Station and had a 
16/04/2009 Hotline operative left a message for ODA external relations 
16/04/2009
delivery due at H23 Angel Lane South, however vehicles 
team who called back at 02.46 and reported that delivery 
were obstructing the entrance. 
had been made. 
17/04/2009
16:10:00 Job enquiry on behalf of her husband
17/04/2009 Job brokerage details provided
17/04/2009
17/04/2009
20:00:00 Job enquiry
17/04/2009 Job brokerage number provided
17/04/2009
17/04/2009
17:00:00 Caller wanted planning application reference number for 
20/04/2009 ODA external relations team advised information has been 
20/04/2009
the stadium.  He found the one for the velodrome on the 
requested from planning as there are three planning 
website but has been unable to find the one for the 
applications for the main stadium.
stadium.
17/04/2009
16:45:00 Caller is writing an article about projects being tendered for  17/04/2009 Advised caller about Compete For and directed him to 
17/04/2009
the Olympic Park and the procurement process and wanted 
website link.
to know if there is a section online that advises of current 
opportunities.
17/04/2009
11:50:00 Caller rang back to advise that he had received a call back 
17/04/2009 No further action
17/04/2009
from the ODA switchboard who provided him with an 
alternative number.
17/04/2009
09:55:00 Works in Marketing Developing Team at London Transport 
20/04/2009 ODA external relations team referred enquiry to the 
20/04/2009
Museum and wants to know if the ODA is having an event 
sustainability team.
around World Environmental Day on 5 June.
Page 22

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
17/04/2009
16:53:00 Looking to speak to developers of a property surrounding 
17/04/2009 Advised him to call the Stratford City helpline regarding 
17/04/2009
the Olympic Park with a view to marketing properties on 
property development.
their behalf to people in Dubai.
17/04/2009
11:40:00 Caller works for company that manufacture high quality 
17/04/2009 Advised caller that we would get somebody to call him back 
17/04/2009
stainless steel street furniture.  He has seen the recent 
(see caller's second call - now closed).
contract notice regarding landscape and public realm south 
park works and wanted to speak to somebody in the 
procurement department who is specifically dealing with 
this contract.  
17/04/2009
16:00:00 Would like to organise a site tour
17/04/2009 Provided number for Newham's 2012 Unit
17/04/2009
17/04/2009
13:25:00 Job enquiry and also wanted details of contractors working 
17/04/2009 Job brokerage details provided 
17/04/2009
on site?
17/04/2009
14:30:00 Trying to make a delivery and unsure where to go (had 
17/04/2009 Directed caller to South Plaza in Pudding Mill Lane
17/04/2009
details of North Plaza)
17/04/2009
14:40:00 On behalf of somebody else, caller wanted aerial photos of  20/04/2009 ODA external relations team advised the caller of the image  20/04/2009
the park site showing 1) pre construction, 2) now, 3) two 
folder on the London 2012 website.
years on and 4) four years.  She had been on the website 
but could not find suitable maps.
17/04/2009
15:30:00 Caller has seen a sign regarding the potential closure of 
20/04/2009 Voicemail message has been left for caller today to advise 
20/04/2009
Pudding Mill Lane around 29 April.  She needs to know if 
that it is only a temporary closure of Pudding Mill Lane and 
she will still be able to turn into Marshgate Lane from 
that access is available from Cooks Road.
Stratford High Street.  Caller asked for message to be left 
on her voicemail if out.
20/04/2009
Could caller possibly have 12 bags of rocks from the site?  
21/04/2009 ODA external relations team passed enquiry to site.  He will 
21/04/2009
This is for a project for his students (examining rocks and 
go out to site later today and have a look at the rocks at the 
then building sculptures out of them).  He did have an 
L03 bridge.  Site confirmed he could not see any rocks that 
agreement with a landscape gardener but this fell through.  
could be given to caller  ODA external relations team called 
Could he have them by the end of the week if possible?
caller to advise who was grateful that we looked out on site 
for him.
20/04/2009
14:23:00 Job enquiry
20/04/2009 Referred to Waltham Forest job brokerage
20/04/2009
20/04/2009
10:14:00 Invite to an event
20/04/2009 Asked caller to email details so can be forwarded on to 
20/04/2009
appropriate department for information
20/04/2009
10:20:00 Job enquiry
20/04/2009 Directed to local job brokerage
20/04/2009
21/04/2009
11:35:00 Job enquiry
21/04/2009 Job brokerage details provided 
21/04/2009
21/04/2009
16:23:00 Job enquiry
21/04/2009 Job brokerage details provided
21/04/2009
21/04/2009
14:11:00 Business opportunity enquiry
21/04/2009 Compete For details provided 
21/04/2009
21/04/2009
09:15:00 Job enquiry
21/04/2009 Job brokerage number provided
21/04/2009
Page 23

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
21/04/2009
11:10:00 Job enquiry
21/04/2009 On Site number provided and directed to ODA project 
21/04/2009
manager for Women in Construction 
21/04/2009
11:30:00 Caller wanted details of where to view the stadium
21/04/2009 Caller to ring back as unable to hear with background noise 
21/04/2009
at caller's end
21/04/2009
16:30:00 Caller called to lodge a complaint with ODA as air con units  21/04/2009 ODA external relations team contact call to request further 
21/04/2009
across three floors (nine in total) are all struggling (two 
details and investigate. 
have packed up completely) in his building located near the 
Olympic park.  Maintenance advised caller that the issue is 
due to excess dust in the machines, sourced by work on 
the park.
22/04/2009
08:52:00 Job enquiry
22/04/2009 Job brokerage details provided
22/04/2009
22/04/2009
17:20:00 Job enquiry on behalf of her husband
22/04/2009 Job brokerage number provided and link to list of 
22/04/2009
contractors.
23/04/2009
09:48:00 Job enquiry
23/04/2009 Job brokerage number provided 
23/04/2009
23/04/2009
14:00:00 Called about a notification of works received last week.  
23/04/2009 ODA external relations team is looking in to request with 
23/04/2009
Caller had also emailed ODA external relations team.
transport team and will provide a response.
23/04/2009
15:14:00 Had received the notification of works regarding ODA piling  23/04/2009  Community Relations team details given
23/04/2009
at Otter Close.  Electricity company is also carrying out 
works in the area and wanted to know who to send the 
information through to.
23/04/2009
15:07:00 Business opportunity
23/04/2090 Referred to Business Network and Compete For
23/04/2009
23/04/2009
12:57:00 Job enquiry
23/04/2009 Job brokerage number provided
23/04/2009
23/04/2009
10:53:00 Job enquiry
23/04/2009 Job brokerage number provided
23/04/2009
23/04/2009
10:41:00 Job enquiry
23/04/2009 Job brokerage number provided 
23/04/2009
23/04/2009
21:50:00 Had an emergency call out and needed to get into Bow 
23/04/2009 ODA external relations team will contact caller back. 
23/04/2009
Junction site entrance  
24/04/2009
13:35:00 Job enquiry
24/04/2009  Job brokerage number provided
24/04/2009
24/04/2009
13:25:00 Caller owns a factory that produces marble in Spain and 
24/04/2009 Directed caller to London 2012 Compete For
24/04/2009
would like to get his business involved 
24/04/2009
12:25:00 Job enquiry
24/04/2009 Job brokerage number and link to list of contractors 
24/04/2009
provided
24/04/2009
12:05:00 Business opportunity enquiry.  Caller also requested a list 
24/04/2009 Provided link to website and directed to Compete for
24/04/2009
of contractors
26/04/2009
17:50:00 Job enquiry
27/04/2009 Job brokerage number provided
26/04/2009
26/04/2009
10:00:00 Would like to visit the park this week to see how it has 
26/04/2009  ODA external relations team also called back to advise 
26/04/2009
changed.  Where are the best places to view?
Greenway is best place plus weekend of 19/20 Sept for 
Open House.
Page 24

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
27/04/2009
10:00:00 Job enquiry
27/04/2009 Job brokerage number provided
27/04/2009
27/04/2009
11:55:00 Procurement enquiry
27/04/2009 Directed to switchboard number
27/04/2009
27/04/2009
16:32:00 Job enquiry
27/04/2009 Job brokerage number provided
27/04/2009
28/04/2009
Job enquiry
28/04/2009 Job brokerage number provided 
28/04/2009
28/04/2009
Job enquiry
28/04/2009 Job brokerage number provided
28/04/2009
28/04/2009
19:32:00 Business opportunity enquiry
28/04/2009 Compete For details provided
28/04/2009
30/04/2009
08:43:00 Caller's husband works on site and caller needed to speak 
30/04/2009 Advised we did not have caller's number and she advised 
30/04/2009
to him (husband had left his mobile at home).  She 
her husband actually works for a contractor.  Contractor's 
suggested she could speak to her husband's boss. 
number found on the website and provided to caller.
30/04/2009
10:00:00 Job enquiry
30/04/2009 Job brokerage number provided
30/04/2009
30/04/2009
11:45:00 Calling from the Press Team at the ODA
30/04/2009 No action
30/04/2009
30/04/2009
12:15:00 Job enquiry
30/04/2009 Job brokerage number provided 
30/04/2009
30/04/2009
09:00:00 Called to report a dark green VW Golf parking illegally in 
30/04/2009 ODA external relations team spoke to caller a number of 
30/04/2009
the Square and woke up at 6.00am by the noise created 
times during the morning, including encouraging caller to 
from the car.  He is parked in space 87, which is a paid 
ring Leabank Square's PMMS (Property Maintenance 
space, not a visitor's space.  Caller saw the man park and 
Management Service). ODA external relations team visited 
change into a 2012 jacket which he has been doing all 
The Square and placed a note on the vehicle advising the 
week and would like to this investigated. 
driver to park elsewhere. ODA to explore signage for the 
Square to prevent London 2012 workers parking in 
Leabank Square.  ODA external relations team left a 
voicemail message for caller at 13.30.  
01/05/2009
19:35:00 Job enquiry
01/05/2009 Job brokerage number provided
01/05/2009
01/05/2009
10:10:00 Job enquiry
01/05/2009 Job brokerage number provided 
01/05/2009
05/05/2009
19:40:00 Caller called the 2012 hotline regarding a mini fire on site 
05/05/2009 Hotline operative processed the call through to Stratford 
05/05/2009
next to Stratford Station - he was trying to contact an 
City. 
electrician who knew the site in order to isolate the 
electrics.  The caller then confirmed the fire was under 
control and confirmed it was not actually on the Olympic 
Park but the Stratford City site.
05/05/2009
17:10:00 Calling from an agency looking to book a group from 
05/05/2009 Advised caller to contact ODA Visits Manager.
05/05/2009
Denmark on a tour of the park
05/05/2009
18:45:00 Had received a letter on his car telling him not to park in the  06/05/2009 ODA external relations team tried to contact caller at 17.30 
06/05/2009
area.  He is in fact a resident and was parked in his entitled 
today, left a voicemail advising he would try again 
space.  He would like to talk to ODA external relations team 
tomorrow.
about this.  His car is a Golf, registration number provided.
Page 25

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
06/05/2009
10:15:00 Business enquiry
06/05/2009 Directed to Compete for on website
06/05/2009
06/05/2009
09:15:00 Job enquiry
06/05/2009 Job brokerage details provided
06/05/2009
06/05/2009
17:20:00 Job enquiry
06/05/2009 Provided number for job brokerage
06/05/2009
06/05/2009
10:35:00 Calling from LDA funded project that helps people back in 
06/05/2009 ODA external relations team forwarded request form.
06/05/2009
to employment - would like to do a tour of the Olympic Park.
06/05/2009
12:40:00 Job enquiry
06/05/2009 Job brokerage details provided
06/05/2009
06/05/2009
11:20:00 Job enquiry
06/05/2009 Job brokerage details provided
06/05/2009
07/05/2009
19:45:00 Job enquiry
07/05/2009 Job brokerage number provided
07/05/2009
07/05/2009
17:40:00 Job enquiry
07/05/2009 Provided number for job brokerage
07/05/2009
07/05/2009
19:20:00 Job enquiry
07/05/2009 Job brokerage number provided 
07/05/2009
08/05/2009
16:50:00 Has received the notification regarding the closure of High 
11/05/2009 ODA external relations team spoke with caller for further 
11/05/2009
Bridge Street car park, however, it is not clear whether this 
details and checked with ODA project sponsor.  ODA 
is temporary or not.  Caller understands the need for the 
external relations team fed back: car park on the WWCC 
temporary closure but there will be major problems if this 
site off Station road is a permanent closure.  Some new 
particular car park disappears completely.  Passed to ODA 
spaces may be made available for general use post 
external relations team for a call back.
completion towards the end 2012 but this will be up to 
LVRPA. ODA external relations team encouraged caller to 
contact the hotline again or LVRPA.
08/05/2009
09:50:00 Resident heard bangs between 9pm - 10pm last night and 
08/05/2009 ODA external relations team advised the noise was not 
08/05/2009
wondered if it had come from the Olympic Park.  .
known to have come from the park.
09/05/2009
11:10:00 Job enquiry
09/05/2009 Job brokerage number provided
09/05/2009
11/05/2009
18:20:00 Caller has concerns regarding the six traveller sites which 
12/05/2009 ODA External Relations team provided a contact in the 
12/05/2009
are being planned as part of the 2012 legacy.  She 
LDA. 
wondered if somebody from 2012 would be able to go along 
and give a talk at a residents association meeting.  Passed 
to ODA external relations team for call back.
11/05/2009
12:15:00 Job enquiry
11/05/2009 Job brokerage number provided
11/05/2009
11/05/2009
12:20:00 Job enquiry
11/05/2009 Job brokerage number provided
11/05/2009
11/05/2009
11:30:00 Job enquiry
11/05/2009 Job brokerage number provided
11/05/2009
12/05/2009
12:39:00 Regarding the dust levels around Lee Bank Square
12/05/2009 Referred to ODA external relations team who contacted 
12/05/2009
caller.
12/05/2009
17:20:00 Job enquiry
12/05/2009 Provided details for Job brokerage
12/05/2009
12/05/2009
10:10:00 Caller from Broxbourne wanting to rent out their property to  12/05/2009 Provided accommodation hotline number
12/05/2009
London 2012
Page 26

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
12/05/2009
07:20:00 Caller rang to advise that he was woken up this morning at 
12/05/2009 Advised caller that we would note his comments and pass 
12/05/2009
06.15 by a construction supervisor who was arguing about 
the complaint to the correct department.  Caller did not 
a parking space in Drapers Road.  A resident was moving 
request a call back.
out of his/her space and the construction supervisor was 
arguing about who was going to park in the vacant space.  
Registration of the construction supervisor provided.
12/05/2009
10:31:00 Call regarding Jubilee walkway
12/05/2009 Referred to Jubilee walkway organisation website
12/05/2009
13/05/2009
10:50:00 Job enquiry
14/05/2009 Provided caller with Job brokerage details
14/05/2009
13/05/2009
10:00:00 Job enquiry
13/05/2009 Provided caller with details for Job brokerage
13/05/2009
13/05/2009
10:20:00 Job enquiry
13/05/2009 Provided caller with details for Job brokerage
13/05/2009
13/05/2009
11:05:00 Business enquiry
13/05/2009 Referred caller to Compete For on the London 2012 
13/05/2009
website
13/05/2009
11:35:00 Student calling to use the images and logo - did not want to  13/04/5200 ODA external relations team directed to LOCOG
13/05/2009
give details
13/05/2009
11:55:00 Caller is 21 years old and interested in bricklaying.  Wants 
13/05/2009 ODA external relations team forwarded enquiry to 
13/05/2009
to do work experience to City and Guilds qualification, free 
employment and skills team and told student that he should 
Weds and Saturdays.
receive a call back.
13/05/2009
14:00:00 Business opportunity enquiry
13/05/2009 Referred caller to Compete For on the website
13/05/2009
13/05/2009
15:35:00 Business opportunity enquiry
13/05/2009 Referred caller to Compete For on the website
13/05/2009
13/05/2009
10:30:00 Job enquiry
13/05/2009 Job brokerage number provided
13/05/2009
14/05/2009
13:56:00 Job enquiry
14/05/2009 Job brokerage number provided
14/05/2009
14/05/2009
13:14:00 Job enquiry
14/05/2009 Job brokerage number provided
14/05/2009
14/05/2009
11:50:00 Job enquiry
14/05/2009 Job brokerage number provided
14/05/2009
14/05/2009
10:25:00 Job enquiry
14/05/2009 Job brokerage number provided
14/05/2009
14/05/2009
10:06:00 Business opportunity enquiry
14/05/2009 Compete For details provided 
14/05/2009
15/05/2009
14:40:00 Request for architectural plan for the IBC/MPC
15/05/2009 Referred to ODA PDT
15/05/2009
15/05/2009
14:45:00 Job enquiry
15/05/2009 Referred to Waltham Forest job brokerage
15/05/2009
15/05/2009
10:30:00 Job enquiry
15/05/2009 Job brokerage details provided
15/05/2009
15/05/2009
12:05:00 Caller from Broxbourne with ideas about making the 
15/05/2009 Caller used bad language and will be emailing 
15/05/2009
Broxbourne WWCC more environmentally friendly.  Caller 
[email address].
has spoken to the ODA before but never received a 
response.
15/05/2009
16:00:00 Caller lives in Broxbourne area and wanted to know if the 
15/05/2009 Advised caller that the trees will remain as they do not 
15/05/2009
trees located at the entry point of the site along Station 
affect the site boundary where the permanent fence will be 
Road will be cut down.  Caller would also like to be involved 
erected.Details of the event were also provided. 
in the launch event for the start of construction?
Page 27

---

CALLS 1 JANUARY 2009 TO 31 MAY 2009
16/05/2009
18:30:00 Job enquiry
16/05/2009 Provided details for Job brokerage
16/05/2009
16/05/2009
12:25:00 Caller has received a newsletter regarding the ODA 
16/05/2009 ODA external relations team will forward to employment 
16/05/2009
employing local people.  He has been on three courses via 
and skills team for action.  18.05.09 - ODA external 
On Site and still has not got a job.  Caller would like to know 
relations team advised that one of the ESMs has spoken to 
why the ODA is still advertising that there are jobs for local 
caller and gone through the present employment situation 
people when he is struggling to get something even though 
and explained how the skills he has acquired will be in 
he has gone through the correct channels.  Advised caller 
demand when the landscaping and public realm work 
that somebody would get. back to him 
begins later this year.
18/05/2009
14:10:00 Job enquiry
18/05/2009 Provided number for Job brokerage
18/05/2009
18/05/2009
17:05:00 Caller is a tour guide and called to chase her original 
18/05/2009 ODA external relations team spoke with caller and advised 
18/05/2009
enquiry of this afternoon - please can she be faxed 
the Greenway will be diverted on Thursday so she can use 
information on the Greenway closure and diversion route 
the route until then.  ODA external relations team will mail 
this afternoon?   Emailed to ODA external relations team 
out the notification to caller with details of the diversion.
for action.
18/05/2009
21:05:00 Called to let us know that a resident had complained that a 
18/05/2009 ODA External Relations team could not source the noise at 
18/05/2009
generator or some sort of machinery had been left running 
this time and would investigate further.
near Gainsborough School.
18/05/2009
12:30:00 Business opportunity (pest control)
18/05/2009 Referred caller to Compete For on the website
18/05/2009
18/05/2009
16:40:00 Caller is a tour guide and up to now has used the 
18/05/2009 ODA External Relations team advised that the information 
18/05/2009
Greenway to show people around.  However, due to the 
would be faxed to her as soon as possible.
closure, she wanted to now the new route.  She wanted to 
receive information regarding the new route plus a map this 
afternoon.  Passed to ODA external relations team.
18/05/2009
10:00:00 Caller cycles to work and up until recently cycled through 
19/05/2009 ODA External Relations team advised route will be closed 
19/05/2009
the park right near where the white water canoe complex is 
until after 2012 Games and will reopen for pedestrians and 
being built.  As this has now been fenced off, caller was 
cyclists after the Games 
wondering if the route he used to take will ever be available 
again - will the complex be fenced off permanently post 
Games?  Passed to ODA external relations team.
18/05/2009
13:50:00 Caller wanted the number for Lee Valley Park Estate to 
18/05/2009 Hotline operative provided the number as on website
18/05/2009
gain access through a locked gate
19/05/2009
00:00:00 Regarding earlier complaint at 21.05 last night - caller had 
19/05/2009 Hotline operative tried to explain regarding noise monitoring  19/05/2009
received another complaint from a resident regarding the 
but caller would not let Hotline operative speak and hung 
noise.
up.
Page 28

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
19/05/2009
07:35:00 Regarding caller's two earlier complaints of yesterday at 
19/05/2009 ODA external relations team left a message on caller's 
19/05/2009
21.05 and midnight last night, caller called again to advise 
voicemail
that maintenance is being carried out on pile machines and 
he thinks this is unacceptable considering the noise that 
kept people awake last night.  Helpline operative 
apologised for the disturbance and tried to advise again 
about the noise monitoring. Passed to ODA external 
relations team for a call back today regarding these 
complaints.
20/05/2009
14:46:00 Had a meeting on site and wanted directions
20/05/2009 Gave telephone number of site office 
20/05/2009
20/05/2009
11:20:00 Contact from Redbridge, begins 20 July, runs for 5 weeks, 
20/05/2009 ODA external relations team advised that no material eas 
20/05/2009
links in with national play day.  Hard materials wanted for an
available, however could provide literature to support. 
event.
21/05/2009
15:15:00 Business enquiry
21/05/2009 Compete For details provided
21/05/2009
22/05/2009
09:20:00 Business opportunity enquiry
22/05/2009 Compete For details provided
22/05/2009
22/05/2009
09:25:00 Caller previously registered his company with Compete For.  22/05/2090 Provided caller with Compete For helpline number for 
22/05/2009
He met with ODA Supply Chain Manager yesterday and 
further information.
was advised to visit the 'download latest progress' link in 
the third paragraph of the business section on the website.  
The link does not seem to work at present ('page not 
found').
22/05/2009
10:20:00 Job enquiry
22/05/2009 Job brokerage number provided 
22/05/2009
22/05/2009
10:25:00 Would like addresses of the logistic centres at the Olympic 
28/05/2009 ODA external relations team left a message on caller's 
28/05/2009
Park so that he can co-ordinate deliveries to the Park 
phone advising there are several logistics centres and to 
better.  Advised caller about South Plaza on Pudding Mill 
phone the hotline back during office hours for further info.
Lane, however, caller advised that he has a map showing 
that there is more then one logistic centre - please can 
caller receive a call back with details.
22/05/2009
11:45:00 Job enquiry
22/05/2009 Job brokerage number provided
22/05/2009
22/05/2009
14:10:00 Caller has applied for a security pass through the Bow East  28/05/2009 ODA external relations team provided caller with the 
28/05/2009
Logistic Centre.  He has heard nothing and wanted to 
telephone number for the Induction Centre where they deal 
chase it up.
with vehicle passes.
22/05/2009
15:00:00 Whilst the work was going on in Windmill Lane recently, 
28/05/2009 ODA external relations team tried the number but seems to 
28/05/2009
Caller's curb at the end of his driveway was damaged.  He 
be incorrect.
wondered, if when the current pipeline work in Forest Lane  
complete. Would repair work be carried out to his curb?
Page 29

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CALLS 1 JANUARY 2009 TO 31 MAY 2009
22/05/2009
16:45:00 Caller rang to complain that he had not received any 
22/05/2009 Advised that a notification regarding the closure had been 
22/05/2009
notification about the closure of the Greenway.
circulated on 15 May and that I would double check that his 
address was on the circulation list. Caller went on to say 
that sometimes the signs along the Greenway end up 
pointing in the wrong direction (either because of vandals or 
wind) and it takes ages for it to be rectified, causing 
confusion.  Advised comments would be noted - noted by 
ODA external relations team.
23/05/2009
Job enquiry
23/05/2009 Job brokerage number provided 
23/05/2009
26/05/2009
17:00:00 Caller was recently working for a company on the site. His 
28/05/2009 ODA external relations team spoke with the Employment 
28/05/2009
pass has been removed. Please can somebody get in 
and Skills Team who will call the caller back. 
touch with caller to advise what he needs to do next?
27/05/2009
15:01:00 Business enquiry
27/05/2009 Compete For details provided 
27/05/2009
27/05/2009
13:00:00 Job enquiry
27/05/2009 Job brokerage number provided
27/05/2009
27/05/2009
14:20:00 Caller is doing a degree and looking at areas of renewal.  
28/05/2009 ODA external relations team spoke with caller who had 
28/05/2009
She is interested in the regeneration and construction going 
already been to ask the contractors to visit the site and they 
on at the canoe venue at Broxbourne and wondered if she 
had let her do so.  ODA external relations team will send 
would be able to go on site to have a look around and take 
her a copy of the new resident letter we will be issuing at 
some photos.
the end of June.
27/05/2009
13:25:00 Job enquiry
27/05/2009 Job brokerage number provided
27/05/2009
28/05/2009
20:00:00 Caller called to complain that workers were still on site and 
28/05/2009 The ODA external relations team followed up with a call to 
28/05/2009
that the generator that he complained about last week was 
caller's wife today to confirm the Duty Manager has 
still on.  He went on to advise that he never received a call 
reported that the noise is coming from a generator and we 
back following his complaints last week about the 
are now working with the contractor to see what can be 
generator.  He said that communication has broken down 
done to mitigate the noise.
and that now he only speaks to Head of External Relations.  
Please can caller receive a call back regarding the ongoing 
generator issue.
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CALLS 1 JANUARY 2009 TO 31 MAY 2009
29/05/2009
16:15:00 Caller has just received the latest issue of Engage which 
01/06/2009 ODA external relations team has spoken to caller about the 
01/06/2009
contains an article inviting people to 'meet the construction 
meeting and mentioned the tour being prior to the meeting.  
team' at Tower Hamlets on 9 June.  Caller would very much 
He is going to call the 0300 number to book a place. ODA 
like to meet the team.  I therefore took his details and 
external relations team also mentioned about any issues 
advised him that somebody would get back to him early w/c 
he'd like addressed at the meeting which include Greenway 
1 June with further information.
and whether 417 Wick Lane are being relocated for Games 
time - ODA external relations team will follow up with the 
LDA.
29/05/2009
15:35:00 Caller's company takes people on tours of London and she  01/06/2009 ODA external relations team tried to contact caller who was 
01/06/2009
has seen the new diversion signs around the Greenway.  
unavailable but left a message for caller to ring back on 
She wants to know if there will still be a viewing point at the 
mobile.  
Greenway or nearby instead?  Please can caller receive a 
call back?  If it is on Monday 1 June, please can a message 
be left with her colleague  as caller will not be in.
29/05/2009
The caller had a query about LOCOG’s Open Weekend on 
29/05/2009 Directed to  Open Weekend Project Manager .
29/05/2009
24/26 July.
30/05/2009
21:15:00 Caller has just been laid off from contractor working on the 
01/06/2009 ODA external relations team has phoned caller and asked 
01/06/2009
Olympic Park and has now been offered a job by alternative 
him to call the Olympic Park Enrolment team on who will be 
company.  New company has told him that he must ring the 
able to confirm this.
ODA to find out whether there is a time gap required 
between finishing with one contractor before starting with 
another.
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Document Outline

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