Room 317 Richmond House

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Telephone: 020 7210 5000

Direct Line: 020 797210 5028

Email: [email address]

[FOI #12662 email]

DH case ref: 417828R

15 June 2009

Dear Ms Shrive

FREEDOM OF INFORMATION [FOI] ACT 2000: REQUEST FOR INTERNAL REVIEW DH CASE REF: 417828R

Thank you for your request for an internal review into your letter dated 1 June, which followed your receipt of our response of 3 June to your previous emails of 13, 28 and 30 May concerning complaints about the NHS.

The Department of Health has nothing further to add to its letter of 3 June.

The NHS complaints procedure is set out in detail on the Department of Health's website and the following link will take you to the relevant pages:-

http://www.dh.gov.uk/en/ContactUs/ComplaintProcedures/index.htm

I am sorry I am unable to be more helpful.

Yours sincerely,

TONY DOOLE

Senior Casework Manager

Freedom of Information Team