Reference for:

Zip Car - 3

Company name:

Washington Metro Area Transit Authority

Contact name:

Kristin Haldeman

Contact details:

011202 962 1848 [email address]

Date and time:

29/09/2008

1. How long has the contract been in place and what is the value?

1^st contract: 2004-2006; non-revenue

2^nd contract: 2006-2008; non-revenue

*RFP for next contract about to be issued

2. On-street / off-street operation?

Details of location of operation

Off street - vehicles are parked in short-term, metered parking lots

3. What is the size of the operation?
Number of parking spaces?

There are 104 parking spaces at 38 rail stations

4. How did the implementation go?
According to plan?

What did it involve?

After the first contract, it was specified that signage must be permanent, as it was found that the type of installation Zipcar were using (sign pole in concrete) was relatively easily moved and had caused damage to some vehicles. Under the second contract, Zipcar was required to install permanent signage in our lots. The roll-out was slowed some due to procurement lag time for the poles & signage.

5. What reporting / management information do you get?

Info on back-office operations

1. Quarterly reports detailing weekly vehicle usage by station

2. Monthly reports detailing requests for/use of vehicle equipped with hand-controls for disabled members.

3. Annual member survey

6. What level of support has been received from the operator?

Operator is responsible for signage at lots and developing a marketing plan to jointly promote transit and car sharing vehicle use. There was a high level response to these needs.

7. Any issues / problems?

See #4.

8. Any other information?

This program is well-regarded by our customers and The Authority see it as a way to extend the reach of our services into areas that are not dense enough to be well-served by transit.

9. TOTAL SCORE - On a scale of 1-5, rate the standard of services provided.

Wholly unsatisfactory-1

Achieved a basic minimum standard, some concerns. -2

Satisfactory, acceptable, no major concerns.-3

Very good, full and robust service.-4

Outstanding service, exceeded expectations, adds value, full confidence.-5

4

Reference for:

Zip Car-

Company name:

Kensington and Chelsea Borough Council

Contact name:

Geoff Burrage

Contact details:

0207 3612557 [email address]

Date and time:

30/09/2008

1. How long has the contract been in place and what is the value?

There is no contract between the council and Zipcar but they have on-street bays since April 2007.

2. On-street / off-street operation?

Details of location of operation

Both on- and off-street and they have bays borough wide.

3. What is the size of the operation?
Number of parking spaces?

Zipcar have 31 on-street cars and at least 11 off-street.

4. How did the implementation go?
According to plan?

What did it involve?

According to plan. There were no problems.

5. What reporting / management information do you get?

Info on back-office operations

We get monitoring information of member numbers, car utilisation, changes in car ownership and use upon request.

6. What level of support has been received from the operator?

We have not sought any support but they have generally responded to requests for information in a reasonable way.

7. Any issues / problems?

Not real problems or issues though it can take time to receive responses to questions.

8. Any other information?

None.

9. TOTAL SCORE - On a scale of 1-5, rate the standard of services provided.

Wholly unsatisfactory-1

Achieved a basic minimum standard, some concerns. -2

Satisfactory, acceptable, no major concerns.-3

Very good, full and robust service.-4

Outstanding service, exceeded expectations, adds value, full confidence.-5

4

Reference for:

Zip Car

Company name:

City Fleet

Contact name:

John Hunt

Contact details:

0015038234302 [email address]

Date and time:

25/09/2008

1. How long has the contract been in place and what is the value?

Zip car was previously Flex car. There is a contract with Flex car, not Zip car. Renewal of this contract is uncertain. The date of issuing the contract is also unknown.

The value of that contract is unknown.

2. On-street / off-street operation?

Details of location of operation

On Street

3. What is the size of the operation?
Number of parking spaces?

Number of parking spaces in unknown.

4. How did the implementation go?
According to plan?

What did it involve?

Unsure of implementation plans but no complains were heard.

5. What reporting / management information do you get?

Info on back-office operations

There are monthly reports on vehicle usage. Reports are fed into other departments so unsure as to details

6. What level of support has been received from the operator?

There is indirect dealing with Zip car and city fleet so unsure of the support provided.

7. Any issues / problems?

Some customers complain of receiving the vehicle without petrol and so unable to use it.

8. Any other information?

None

9. TOTAL SCORE - On a scale of 1-5, rate the standard of services provided.

Wholly unsatisfactory-1

Achieved a basic minimum standard, some concerns. -2

Satisfactory, acceptable, no major concerns.-3

Very good, full and robust service.-4

Outstanding service, exceeded expectations, adds value, full confidence.-5

On the basic of word of mouth Zip car deserve a 3