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Post: South Western Ambulance Service
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NHS Trust
Unit 3, Abbey Court
In most cases, we must respond to you within 20
The Freedom of Information (FoI) Act entitles
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working days of receiving your request. If we are
anybody to ask a public authority in England,
Sowton Industrial Estate
not able to, we will explain why and let you know
Wales and Northern Ireland, including
Exeter
when you will receive a reply.
Government Departments and NHS Trusts, for
Devon
any recorded information that they keep. A list
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of organisations covered by the Act is
available at www.foi.gov.uk/coverage.htm.
Fax: 01392
261510
The FoI Act sets out a number of reasons and
e-mail: [South Western Ambulance Service NHS Trust request email]
circumstances where we can or must withhold
The Act gives the public greater access to
information that we are asked for, such as if your
information about how decisions are taken in
All public authorities covered by the Freedom
request relates to someone else's personal details.
government and how public services are
of Information Act are also required to have a
Unless one of these applies to the information you
developed and delivered.
Publication Scheme. This is available upon
have requested, we will provide it if we hold it.
request or from our website at
The FoIA operates alongside the Data
www.swast.nhs.uk . The scheme lists the
If we do withhold any or part of the information, we
Protection Act, which allows people to access
information which we will routinely make
will tell you why this is. If you do not find our
information about themselves.
available, how you can obtain it and states
explanation persuasive, you can ask us to
whether you have to pay for that
reconsider our decision. We will provide details of
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information. Check this to see
how you should do this when
whether the information you want is
we tell you we are unable to
supply any information. The
All requests for
listed and whether it is available by
decision will then be
information must be
any other means than
reviewed by a panel of our
made in writing (eg
submitting a written request.
Non-executive directors who
letter, fax, e-mail). You
A lot of information is
will not have been involved
must clearly state what
published on our website, for
with the original request. If you
information you are
example. It could save both
are not happy with the outcome
requesting and supply
you and us time and money if
of this, you can ask the
your name and
it is.
Information Commissioner's Office
address. You do not
to review that decision.
need to say why you
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want the information. You should send this to
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The Information Commissioner's
the Information Governance Manager at our
Office is an independent body that
Trust Headquarters by one of the following
You can ask to have any
enforces the FoIA and the Data
means:
recorded information. This can be
Protection Act. For more information,
in the form of emails, notebooks,
visit www.ico.gov.uk or call 08453 091
videos or tapes.
091 for the Information
Commissioner's FoIA leaflet.
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You should be aware
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that we are entitled to
charge you for re-
You can say what format you would prefer to
using information we
receive the information in, ie on paper or
have supplied to you.
electronically. We will provide the information in
In most cases, we will
your preferred format if we can. If we cannot, we
only do so if you are
will advise you how we are able to provide it. In
passing the
some cases, such as people with disabilities, there
information on or
may be an entitlement to a particular format and
publishing it for
you should discuss this with us if you believe this
commercial or business purposes.
may be the case.
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For more information on Freedom of
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Information, visit www.foi.gov.uk or
A lot of information may be supplied free of
www.ico.gov.uk
charge. However, you are likely to have to pay a
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fee if you ask for a lot of information that will take
For information on the regulations concerning
a long time to compile or cost a lot to produce
the re-use of public sector information, visit
copies. We will tell you in advance if a fee will
www.opsi.gov.uk.
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apply and will suggest any ways in which you
might be able to revise your request so that a
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charge will not be made for it.
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You can obtain this leaflet in other
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languages by contacting:
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You must ask us if you want to use the information
Carla Bryan
you obtain from us for any purpose other than for
Information Governance Manager
your own interest and information, such as if you
South Western Ambulance Service NHS
want to include it in any material you publish or
Trust
make available to others. The request must be
Westcountry House
made in writing and clearly state how you want to
Abbey Court
use the information and why. We will consider your
Eagle Way
request in accordance with regulations that govern
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the re-use of information obtained from the public
sector and will respond within 20 working days
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with our decision. If we do not agree to your
request, we will tell you why and set out how you
Tel: 01392 261514
can ask for this to be reconsidered.
Source code: WAS0606
