Direct Communications Unit

2 Marsham Street, London SW1P 4DF

Switchboard 0870 0001585 Fax: 020 7035 4745 Textphone: 020 7035 4742

E-mail: [Home Office request email] Website: www.homeoffice.gov.uk

9 July 2009

Dear Mr Canning

Thank you for your freedom of information request about correspondence and complaints about its handling.

The Home Office aims to answer correspondence within 20 working days. Performance is closely monitored and we make every effort to meet or exceed this target. You will find information about complaints on the attached link (below):

http://www.homeoffice.gov.uk/contact-us

If you feel your correspondence has not been handled satisfactorily, you may also wish to address your complaint to:

Head of Direct Communications Unit

2 Marsham Street,

London SW1P 4DF

Or email:

[Home Office request email]

If you would prefer to send any complaint you may have to me I will ensure it is directed to the right person.

Yours truly

Jo Hollis