Making a Customer Comment
We set high standards for all the services we
offer and our aim is to meet those standards all
of the time. We know we don’t always get it right
HELPING YOU
and when we don’t we want you to tell us. You
can use this form for good news too. By
listening to your comments and suggestions, we
can work together to ensure high standards of
to let us
service.
Our Promise
know what
Customer comments whether received verbally
or in writing will be responded to by the relevant
I
L
you think
manager within 10 working days of receiving the
C
N
comment. Where a response cannot be given
U
within 5 days an acknowledgement will be sent.
Complaints
O
If you are not satisfied with the response you can
C
Compliments
contact the Council again and escalate your
H
complaint to a more senior level.
Queries
G
U
Suggestions
If having followed the Council’s Customer
O
Comments Procedure, (available on request)
R
O
you still feel the Council has not dealt with your
complaint satisfactorily your Local Government
B
Y
E
Ombudsman may be able to help you. You can
E
C
contact the Ombudsman directly at Beverley
L
A
E
L
L
L
House, 17 Shipton Road York, Y030 6FZ,
A
T
5
L
I
R
P
telephone (01904) 380200. Alternatively you
H
V
S
1
A
T
S
E
may wish to ask your councillor to do this for you
R
O
X
H
E
Y
Y
X
or pick up a form from Reception or visit
E
P
O
N
K
E
B
B
E
3
www.lgo.org.uk.
E
B
W
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L
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5
M
R
O
O
A
I
P
E
E
A
F
P
T
M
R
D
D
How to Contact Us
number 4
Complete the form overleaf,
or telephone us on 01773 570222
or email us at
[email address]
Or visit our website at:
www.ambervalley.gov.uk
THIS DOCUMENT IS AVAILABLE IN
Caring & Working for Amber Valley
MARCH 2004
PRODUCED AND PRINTED BY AMBER VALLEY BOROUGH COUNCIL
LARGE PRINT UPON REQUEST.
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Document Outline
