Date: Thu, 8 Apr 2010 21:55:50 +0100
Subject: Re: Auto Reply Acknowledging Receipt
From: Ian Salisbury <[email address]>
To: "Enquiries, Unit" <[Environment Agency request email]>


Dear Enquiries, Unit,

I refer to the holding reply that you sent me on 3 February, but I
believe that by now you should, by law, have provided me with the
information that I have requested. Please kindly do so with the
least delay.

Yours sincerely,

Ian Salisbury

-----Original Message-----

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting



You can expect to receive a reply from us within 10 working days
for any
general enquiry. Please note that bank holiday days and weekends
are not
classed as a working day.



If your enquiry refers to a Simple Exemptions application you can
expect
to receive a response within 25 working days.



The Customer Charter (response days) for all enquiries start from
the next
working day of you receiving this auto reply from us. For example
an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.



For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/aboutus/customercharter/



But my e-mail refers to an Environmental Incident, won't it get
answered
sooner?

If you wish to report an incident i.e. pollution, fish in
distress,
dumping of hazardous waste, etc please do not use this e-mail
service
instead please call our free-phone 24 hour Incident Hotline on
0800 80 70
60. For more details about incident reporting please see:



[2]http://www.environment-agency.gov.uk/contactus/

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please
notify
the sender immediately, delete it and do not copy it to anyone
else.



We have checked this email and its attachments for viruses. But
you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if
asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other
than the
sender or recipient, for business purposes.



If we have sent you information and you wish to use it please read
our
terms and conditions which you can get by calling us on 08708 506
506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/aboutus/customercharter/
file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. http://www.environment-agency.gov.uk/contactus/
3. http://www.environment-agency.gov.uk/

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