Date: Thu, 8 Apr 2010 21:55:50 +0100
Subject: Re: Auto Reply Acknowledging Receipt
From: Ian Salisbury <xxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx>
To: "Enquiries, Unit" <xxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx.xx>


     Dear Enquiries, Unit,
     
     I refer to the holding reply that you sent me on 3 February, but I
     believe that by now you should, by law, have provided me with the
     information that I have requested. Please kindly do so with the
     least delay.
     
     Yours sincerely,
     
     Ian Salisbury
     
     -----Original Message-----
     
     Thank you for contacting the Environment Agency. Please see below
     regarding our response times and environmental incident reporting
     
     
     
     You can expect to receive a reply from us within 10 working days
     for any
     general enquiry. Please note that bank holiday days and weekends
     are not
     classed as a working day.
     
     
     
     If your enquiry refers to a Simple Exemptions application you can
     expect
     to receive a response within 25 working days.
     
     
     
     The Customer Charter (response days) for all enquiries start from
     the next
     working day of you receiving this auto reply from us. For example
     an
     e-mail's customer charter sent to us on a Friday will start on the
     following Monday providing this isn't a bank holiday.
     
     
     
     For further information on our Customer Charter please see
     
     [1]http://www.environment-agency.gov.uk/aboutus/customercharter/
     
     
     
     But my e-mail refers to an Environmental Incident, won't it get
     answered
     sooner?
     
     If you wish to report an incident i.e. pollution, fish in
     distress,
     dumping of hazardous waste, etc please do not use this e-mail
     service
     instead please call our free-phone 24 hour Incident Hotline on
     0800 80 70
     60. For more details about incident reporting please see:
     
     
     
     [2]http://www.environment-agency.gov.uk/contactus/
     
     Information in this message may be confidential and may be legally
     privileged. If you have received this message by mistake, please
     notify
     the sender immediately, delete it and do not copy it to anyone
     else.
     
     
     
     We have checked this email and its attachments for viruses. But
     you should
     still check any attachment before opening it.
     
     We may have to make this message and any reply to it public if
     asked to
     under the Freedom of Information Act, Data Protection Act or for
     litigation. Email messages and attachments sent to or from any
     Environment Agency address may also be accessed by someone other
     than the
     sender or recipient, for business purposes.
     
     
     
     If we have sent you information and you wish to use it please read
     our
     terms and conditions which you can get by calling us on 08708 506
     506.
     Find out more about the Environment Agency at
     [3]www.environment-agency.gov.uk
     
     References
     
     Visible links
     1. http://www.environment-agency.gov.uk/aboutus/customercharter/
     file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
     2. http://www.environment-agency.gov.uk/contactus/
     3. http://www.environment-agency.gov.uk/
     
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