Driver and Vehicle Licensing Agency
Debbie Riley
HR RO, C1/East
DVLA
Longview Road
Swansea
SA6 7JL
Telephone
01792 788991
Fax
01792 782257
James Thomas Jackson
Minicom
[email address]
Email
[email address]
Website
www.direct.gov.uk/motoring
Your Ref
Letter of 8 April 2009
Our Ref
FOIR 1464/09
Date:
15 April 2009
Dear Mr Jackson,
FOI Request
I am writing to confirm that the Agency has now completed its search for the information you
requested on 8 April 2009.
Subject:
1. Please could you provide the average number of sick days staff took during 2008,
and further breakdown of the figure showing the average for male and female
staff separately.
2. Also, according to the Annual Report, DVLA has several ‘Directorates’. Please
provide the sick rate for each of these departments and again further broken
down to male and female sick leave.
3. If the figures are not readily available for the calendar year 2008, then use the
financial year or any other recent 12-month period.
Response:
Please see below DVLA’s response to the above questions:
DVLA Average Working Days Lost per Person
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April 2008 to March 2009
Directorate
Total
Male
Female
Customer Enquiries
10.92
9.17
11.87
Chief Executive's Office
2.50
-
5.00
Central Operations
9.55
8.04
10.51
Enforcement
7.29
5.93
8.22
Finance & Strategy
8.50
3.84
12.06
Human Resources & Estates
9.76
7.63
11.82
Local Services Network
7.74
6.13
8.72
Products & Services
7.24
3.15
10.68
Programmes
8.27
5.15
12.35
Policy & External Communications
7.20
2.93
9.90
Shared Services Centre
7.39
6.97
7.54
DVLA Overall
8.97
7.05
10.20
This information supplied to you continues to be protected by the Copyright, Designs and
Patents Act 1988. You are free to use it for your own purposes, including any non-
commercial research you are doing and for the purposes of news reporting. Any other re-use,
for example commercial publication, would require the permission of the copyright holder.
Most documents supplied by DVLA will have been produced by government officials and
will be Crown Copyright. You can find details on the arrangements for re-using Crown
copyright on the Office of Public Sector Information website at:
http://www.opsi.gov.uk/click-use/index.htm.
If you are unhappy with the way the DVLA has handled your request or with the decisions
made in relation to your request you may complain by writing to me at the above address.
Please see attached details of the Department for Transport’s complaints procedure and your
right to complain to the Information Commissioner.
If you have any queries about this letter, please contact me. Please remember to quote the
reference number above in any future communications.
Yours sincerely
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Sent via email
Debbie Riley
Head of Resource and Organisation Unit
C1/E
Your right to complain to [DfT/Agency] and the Information Commissioner
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You have the right to complain about the way in which your request for information was
handled and/or about the decision not to disclose all or part of the information requested. In
addition a complaint can be made that DfT has not complied with its FOI publication
scheme.
Your complaint will be acknowledged and you will be advised of a target date by which to
expect a response. Initially your complaint will be re-considered by the official who dealt
with your request for information. If, after careful consideration, that official decides that
his/her decision was correct, your complaint will automatically be referred to a senior
independent official who will conduct a further review. You will be advised of the outcome
of your complaint and if a decision is taken to disclose information originally withheld this
will be done as soon as possible.
If you are not content with the outcome of the internal review, you have the right to apply
directly to the Information Commissioner for a decision. The Information Commissioner can
be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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