Sally Ann Cooke [mailto:request-
10261-
 
[email address]] 
 
 
 
 
 
 
Cafcass 
 
6th Floor Sanctuary Buildings 
Great Smith Street 
 
London 
Your ref:  CAF211 
SW1P 3BT 
Our ref:   JJ/CAF211 
 
 
Date: 6th May 2009 
Tel:        0844 353 3317 
 
Fax        0844 353 3398 
Dear Ms Cooke 
 
Re: Freedom of Information Request 
 
Thank you for your recent request, which was received on Wednesday 8th April 2009. Please see 
below: 
 
1.Total number of complaints made to CAFCASS (whether accepted or not by CAFCASS into 
their complaints system). For 2007/08, 709. 
 
2. Total number of complaints accepted and registered by CAFCASS. 388. 
 
3. Total number of complaints received but not registered by CAFCASS. 321. 
 
4. I would like to know how many complaints are "refused" to be registered by CAFCASS. 
As above  - Question 3. 
 
This data can also be found in the Cafcass Annual report and Accounts 2007/08 at 
www.cafcass.gov.uk Similar data will be provided in the 2008/09 annual report which will be 
published later this summer. 
 
If you are unhappy with the decisions made in relation to your request, you may ask for an internal 
review to be undertaken.  If you are dissatisfied with the way the internal review is handled or with the 
final decision made at that review about the information released, you are free to contact the 
Information Commissioner’s office (www.informationcommissioner.gov.uk) 
 
Post    
 
 
 
 
 
 
            Fax 
Information 
Commissioner's 
Office 
    01625 
524 
510 
Wycliffe House, Water Lane, Wilmslow, Cheshire 
SK9 5AF 
 
Yours sincerely, 
 
Miss Jasvinder Jassal 
Corporate Governance Officer 
[email address]
 
Baroness Valerie Howarth Chair 
Anthony Douglas CBE Chief Executive 
 
Cafcass, The Children and Family Court Advisory and Support Service, is a non-departmental public body of the Department for Children, Schools and Families (DCSF) 

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