0845 Telephone Number

Lee Johnson made this Freedom of Information request to HM Revenue and Customs

Response to this request is long overdue. By law, under all circumstances, HM Revenue and Customs should have responded by now (details). You can complain by requesting an internal review.

From: Lee Johnson

12 November 2011

Dear HM Revenue and Customs,

(1) Why do you use expensive 0845 telephone numbers for your call
centres?

(2) Why will your staff not call back when they are advised that a
caller can't afford the expensive 0845 telephone number?

(3) Why will your staff not provide callers with a national and/or
local telephone number when asked for one?

Yours faithfully,

Lee Johnson

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HM Revenue and Customs

14 November 2011

Attachment FOI 2620 L Johnson Acknowledgement Letter.pdf
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<<FOI 2620 L Johnson Acknowledgement Letter.pdf>>
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HM Revenue and Customs

12 December 2011

Attachment Response.pdf
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Dear Mr Johnson

Thank you for your request made under Freedom of Information Act 2000. I
have attached the response from HMRC.

Regards

Laura

<<Response.pdf>>

Laura MacPherson
FOI Contact Centres

This email has a security marking of “PROTECT” unless otherwise stated.

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. Unless you are the intended
recipient or his/her representative you are not authorised to, and must
not, read, copy, distribute, use or retain this message or any part of it.
If you are not the intended recipient, please notify the sender
immediately.

 

HM Revenue & Customs computer systems will be monitored and communications
carried on them recorded, to secure the effective operation of the system
and for lawful purposes.

 

The Commissioners for HM Revenue and Customs are not liable for any
personal views of the sender.

 

This e-mail may have been intercepted and its information altered.

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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