0845 numbers

Elfin Delmondo made this Freedom of Information request to HM Revenue and Customs

The request was partially successful.

From: Elfin Delmondo

4 September 2011

Dear HM Revenue and Customs,

Most companies who use 0845 numbers receive an amount per minute
back from the incoming call costs to those 0845 numbers.

1)How much does HMRC receive from this method?

2)If they don't receive any, why not?

3) What happens to these profits? How are they reconciled within
departmental budgets? Are they kept within the specific part of the
HMRC? E.g Tax Credits. Are they donated to charities that work
specifically for that agency's customers? (E.g. Child Tax Credits
profits donated to Children in Need)

4) Does the government consider it a moral thing to do, to profit
from the poorest of its citizens in this way?

5) Could the department consider publicising regular geographical
numbers for each agency/office so that their customers can benefit
from their all-inclusive minutes/calls that most telephone
providers offer?

6) Could other government agencies also make these same changes,
including DWP & the NHS and the GP telephone contact numbers?

Yours faithfully,

Elfin Delmondo

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HM Revenue and Customs

5 September 2011

Attachment FOI 2226 11 E Delmondo Acknowledgement Letter.pdf
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<<FOI 2226-11 E Delmondo Acknowledgement Letter.pdf>>

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HM Revenue and Customs

12 September 2011

Attachment Response.pdf
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Dear Ms Delmondo

Thank you for your request made under Freedom of Information Act 2000. I
have attached the response from HMRC.

Regards

Laura

<<Response.pdf>>

Laura MacPherson
FOI Contact Centres

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The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. Unless you are the intended
recipient or his/her representative you are not authorised to, and must
not, read, copy, distribute, use or retain this message or any part of it.
If you are not the intended recipient, please notify the sender
immediately.

HM Revenue & Customs computer systems will be monitored and communications
carried on them recorded, to secure the effective operation of the system
and for lawful purposes.

The Commissioners for HM Revenue and Customs are not liable for any
personal views of the sender.

This e-mail may have been intercepted and its information altered.

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

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Danish Ahmad left an annotation (24 December 2011)

Why can HMRC not use 0300 numbers like some government organisations are doing?

I also made a FOI request sometime ago on the same topic to HMRC.

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Danish Ahmad left an annotation (24 December 2011)

See the link: http://www.whatdotheyknow.com/request/08... - exactly one year before yours.

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