Details of request 'Improvements in complaints handling by councils'

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on WhatDoTheyKnow. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type created_at described_state last_described_at calculated_state link
107201 sent Thu Nov 05 00:04:34 UTC 2009 waiting_response Thu Nov 05 00:04:35 UTC 2009 waiting_response outgoing
107845 response Fri Nov 06 11:08:22 UTC 2009 waiting_response Fri Nov 06 12:58:27 UTC 2009 waiting_response incoming
117417 response Thu Dec 03 10:20:57 UTC 2009 incoming
117808 followup_sent Thu Dec 03 22:30:04 UTC 2009 internal_review Thu Dec 03 22:30:04 UTC 2009 internal_review outgoing
118104 response Fri Dec 04 16:59:21 UTC 2009 Fri Dec 04 19:54:58 UTC 2009 successful incoming
118152 followup_sent Fri Dec 04 19:54:50 UTC 2009 successful outgoing
118154 comment Fri Dec 04 20:04:54 UTC 2009

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.